Loaner/ rental

Scrappy · 02-15-2011, 10:59 AM

Ok I have to take my car in for service and it may be there a while I asked about a loaner or rental if it has to be kept overnight and was told if I didn't buy the car from them then I don't get one. I said I understand but if it's warranty work and you keep it overnight I get a rental and I was old once again only if I bought it from them. WTF this isn't right is it?

geneatals · 02-15-2011, 11:02 AM

varies from dealership to dealership along with your relationship with your SA....

with my e60, I used to take to a dealership I did not purchase from, they always gave me a rental......just depends...

Scrappy · 02-15-2011, 11:27 AM

If it's warranty work tho isn't a rental part of the 4 yr 5k warranty from BMWNA?

Wah · 02-15-2011, 11:30 AM

Isn't there another dealership near you? I'm pretty sure its a dealership policy... BMWNA has nothing to do with loaners for each dealership.

Scrappy · 02-15-2011, 11:39 AM

Only other one near me is owned by the same guy. So if a loaner is no good should i still get a rental provided?

424D57 · 02-15-2011, 12:11 PM

Dont think loaners are in any way garunteed by warranty nor by BMWNA, just a courtesy offered by some dealerships under any terms they wish.

-424D57

Scrappy · 02-15-2011, 12:19 PM

Wow even my Chevy's got a rental if it was a repair under warranty and they had it overnight regardless if you bought the car from them or not. Looks like BMW may not be everything I had expected.

The Woo · 02-15-2011, 12:21 PM

You guys will laugh at this... I brought my M from dealer "A", and when I want to get service done with them they WILL NOT give me a loaner (which they promise before I brought my M). So the next time I took my car to dealer "B" and they asked me "yes "asked me"" do I need a loaner".

That's service for you from dealer "B" even tho I didn't buy the M from them.

Wah · 02-15-2011, 12:25 PM

Quote:

Originally Posted by Scrappy

So if a loaner is no good should i still get a rental provided?

Sorry, not following. What is the difference if they give you a loaner or provide you with a rental? Do you mean should they let you pay them to rent one of their cars? If they don't give you a loaner, I wouldn't even let them make money servicing your car. If you have no choice, then I would rent from enterprise before I give them a dime to rent one of their cars.

geneatals · 02-15-2011, 12:43 PM

loaner = bmw vehicle from the dealership

rental = car from a car rental company (enterprise, avis, dollar, etc...), usually the dealership will have a special rate and the rental fee will be paid for by the dealership, also: due to said special rate, only certain cars they will pay for, other's you may have to come out of pocket a bit to rent...

Scrappy · 02-15-2011, 12:59 PM

Yeah what I mean by rental under warranty should they at least provide a payed rental? I mean 4 yr 50k warranty should provide transportation or am I just unable to get my head around this because it seems absurd.

Seattle S65B40 · 02-15-2011, 01:05 PM

I am currently driving a 2011 328Xi coupe courtesy of Seattle BMW while my car is being serviced. I can't complain, but the M3 makes this thing seem like a minivan!

saeyedoc · 02-15-2011, 01:55 PM

No loaner or rental car guaranteed, they will usually give you a ride somewhere. It's not part of the warranty, is up to individual dealers. I've usually been able to get one from my dealer, but sometimes they are out. In that case, there is a rental agency on site, but it's on my dime.

llis · 02-15-2011, 02:17 PM

They make money off of warranty service. It seems like just good business practice to offer loaners so your customers come back.

saeyedoc · 02-15-2011, 02:19 PM

Only two dealerships in the area owned by the same people, they probably are complacent about return business.

Wah · 02-15-2011, 03:30 PM

Quote:

Originally Posted by Scrappy

Yeah what I mean by rental under warranty should they at least provide a payed rental? I mean 4 yr 50k warranty should provide transportation or am I just unable to get my head around this because it seems absurd.

I don't think any manufacturer's warranty covers a loaner. So your Chevy dealership provides, them... not Chevy the company. As for your BMW dealership... they sound like a-holes.

Scrappy · 02-15-2011, 04:06 PM

Well like I said only 2 owned by the same guy within like 50 miles of here so I guess they can do what they want being the only places around.

02-15-2011, 10:59 AM	#1
Scrappy Private First Class 24 Rep 175 Posts Drives: E92 M3 Join Date: Oct 2010 Location: Jacksonville, FL iTrader: (0)	Loaner/ rental Ok I have to take my car in for service and it may be there a while I asked about a loaner or rental if it has to be kept overnight and was told if I didn't buy the car from them then I don't get one. I said I understand but if it's warranty work and you keep it overnight I get a rental and I was old once again only if I bought it from them. WTF this isn't right is it?
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02-15-2011, 11:02 AM	#2
geneatals Ninja 390 Rep 4,014 Posts Drives: 2019 530e Join Date: Dec 2007 Location: So Cal (SFV) iTrader: (3)	varies from dealership to dealership along with your relationship with your SA.... with my e60, I used to take to a dealership I did not purchase from, they always gave me a rental......just depends... __________________ 2019 AW G30 530e l ZPP l ZMP l ZDH Retired: 2016 F80 M3, 2012 E90 M3, 2008 535i
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02-15-2011, 11:27 AM	#3
Scrappy Private First Class 24 Rep 175 Posts Drives: E92 M3 Join Date: Oct 2010 Location: Jacksonville, FL iTrader: (0)	If it's warranty work tho isn't a rental part of the 4 yr 5k warranty from BMWNA?
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02-15-2011, 11:30 AM	#4
Wah IG@i.am.wah 2779 Rep 3,815 Posts Drives: M2 CS Join Date: Jul 2009 Location: NJ iTrader: (4) Garage List 2022 Tesla Model Y ... [0.00] 1974 BMW 2002 [0.00] 2020 BMW M2 CS [0.00]	Isn't there another dealership near you? I'm pretty sure its a dealership policy... BMWNA has nothing to do with loaners for each dealership.
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02-15-2011, 11:39 AM	#5
Scrappy Private First Class 24 Rep 175 Posts Drives: E92 M3 Join Date: Oct 2010 Location: Jacksonville, FL iTrader: (0)	Only other one near me is owned by the same guy. So if a loaner is no good should i still get a rental provided?
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02-15-2011, 12:11 PM	#6
424D57 Private 1 Rep 75 Posts Drives: 2011.5 E92 Join Date: Nov 2010 Location: US iTrader: (0) Garage List 2011.5 M3 [0.00]	Dont think loaners are in any way garunteed by warranty nor by BMWNA, just a courtesy offered by some dealerships under any terms they wish. -424D57
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02-15-2011, 12:19 PM	#7
Scrappy Private First Class 24 Rep 175 Posts Drives: E92 M3 Join Date: Oct 2010 Location: Jacksonville, FL iTrader: (0)	Wow even my Chevy's got a rental if it was a repair under warranty and they had it overnight regardless if you bought the car from them or not. Looks like BMW may not be everything I had expected.
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02-15-2011, 12:21 PM	#8
The Woo Enlisted Member 0 Rep 42 Posts Drives: M3 2011 Join Date: Oct 2010 Location: bay area iTrader: (0)	You guys will laugh at this... I brought my M from dealer "A", and when I want to get service done with them they WILL NOT give me a loaner (which they promise before I brought my M). So the next time I took my car to dealer "B" and they asked me "yes "asked me"" do I need a loaner". That's service for you from dealer "B" even tho I didn't buy the M from them. __________________
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02-15-2011, 12:43 PM	#10
geneatals Ninja 390 Rep 4,014 Posts Drives: 2019 530e Join Date: Dec 2007 Location: So Cal (SFV) iTrader: (3)	loaner = bmw vehicle from the dealership rental = car from a car rental company (enterprise, avis, dollar, etc...), usually the dealership will have a special rate and the rental fee will be paid for by the dealership, also: due to said special rate, only certain cars they will pay for, other's you may have to come out of pocket a bit to rent... __________________ 2019 AW G30 530e l ZPP l ZMP l ZDH Retired: 2016 F80 M3, 2012 E90 M3, 2008 535i
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02-15-2011, 12:59 PM	#11
Scrappy Private First Class 24 Rep 175 Posts Drives: E92 M3 Join Date: Oct 2010 Location: Jacksonville, FL iTrader: (0)	Yeah what I mean by rental under warranty should they at least provide a payed rental? I mean 4 yr 50k warranty should provide transportation or am I just unable to get my head around this because it seems absurd.
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02-15-2011, 01:05 PM	#12
Seattle S65B40 Major 213 Rep 1,395 Posts Drives: 2008 e92 M3 Join Date: Jan 2011 Location: PNW iTrader: (0) Garage List 2008 BMW M3 [0.00]	I am currently driving a 2011 328Xi coupe courtesy of Seattle BMW while my car is being serviced. I can't complain, but the M3 makes this thing seem like a minivan! __________________ Club 6MT 2008 E92 M3 6MT, AW/Blk Ext., brushed aluminum 2006 E46 M3 ZCP 6MT Carbon blk/blk(sold) 2001 E46 325Xi 5MT Jet Blk/Blk (sold)
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02-15-2011, 01:55 PM	#13
saeyedoc Captain 284 Rep 835 Posts Drives: 2013 Carrera S, 2013 Panny GTS Join Date: Jun 2010 Location: San Antonio, TX iTrader: (0)	No loaner or rental car guaranteed, they will usually give you a ride somewhere. It's not part of the warranty, is up to individual dealers. I've usually been able to get one from my dealer, but sometimes they are out. In that case, there is a rental agency on site, but it's on my dime.
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02-15-2011, 02:17 PM	#14
llis octane chick 79 Rep 1,187 Posts Drives: ex-M Join Date: Oct 2010 Location: Colorado iTrader: (1) Garage List 2013 BMW M3 ZCP [10.00] 2003 BMW M5 [0.00]	They make money off of warranty service. It seems like just good business practice to offer loaners so your customers come back.
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02-15-2011, 02:19 PM	#15
saeyedoc Captain 284 Rep 835 Posts Drives: 2013 Carrera S, 2013 Panny GTS Join Date: Jun 2010 Location: San Antonio, TX iTrader: (0)	Only two dealerships in the area owned by the same people, they probably are complacent about return business.
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02-15-2011, 04:06 PM	#17
Scrappy Private First Class 24 Rep 175 Posts Drives: E92 M3 Join Date: Oct 2010 Location: Jacksonville, FL iTrader: (0)	Well like I said only 2 owned by the same guy within like 50 miles of here so I guess they can do what they want being the only places around.
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