ESS SC customer service

don40vette · 07-15-2011, 11:57 AM

I have read good things about ESS but have sent them emails twice asking a few questions about my E92 and have not gotten any response back. It certainly gives me second thoughts of spending 15K with them. Are others having this same problem or is this just something they overlooked?
Thanks

chris s · 07-15-2011, 12:07 PM

They're very busy...give it some time. Post sale support for me, directly through Roman, has been second to none. No complaints whatsoever.

Once you have the kit installed...you won't be having second thoughts!

sales@ESSTuning · 07-15-2011, 12:08 PM

Quote:

Originally Posted by don40vette

I have read good things about ESS but have sent them emails twice asking a few questions about my E92 and have not gotten any response back. It certainly gives me second thoughts of spending 15K with them. Are others having this same problem or is this just something they overlooked?
Thanks

Sorry if we missed your email. We sometimes have incoming mail go to our spam folder. Send direct to Roman@esstuning.com or feel free to call me direct anytime 602-751-0571.

biglare · 07-15-2011, 12:12 PM

Quote:

Originally Posted by don40vette

I have read good things about ESS but have sent them emails twice asking a few questions about my E92 and have not gotten any response back. It certainly gives me second thoughts of spending 15K with them. Are others having this same problem or is this just something they overlooked?
Thanks

You should call and not just rely on email. Some emails don't go through, some emails go to a spam folder and some just disappear. Calling is the best way to try to communicate.

I also see that Roman has already replied to your thread here, so you should be in contact very soon! Good luck with your S/C, you will not regret it!

don40vette · 07-15-2011, 12:22 PM

My emails were about 3 months apart so there was plenty of time for a response. I see a response now so I will try again. Thanks

Ferre86 · 07-15-2011, 12:57 PM

15k = call..

biglare · 07-15-2011, 01:09 PM

Quote:

Originally Posted by Ferre86

15k = call..

+100000000000000

E90///M3` · 07-15-2011, 01:14 PM

Quote:

Originally Posted by don40vette

My emails were about 3 months apart so there was plenty of time for a response. I see a response now so I will try again. Thanks

so you're going to try an e-mail again after we've (including Roman@ESS) told you to just go ahead and call?

AJ@ESS · 07-15-2011, 01:15 PM

Quote:

Originally Posted by don40vette

My emails were about 3 months apart so there was plenty of time for a response. I see a response now so I will try again. Thanks

Most likely your mail server is on our spam filters black list for some reason. If you do not get a response on email in 48H from us, please call us as we have not received the email.

IMG · 07-15-2011, 01:29 PM

Quote:

Originally Posted by don40vette

My emails were about 3 months apart so there was plenty of time for a response. I see a response now so I will try again. Thanks

Make a call to Roman ,he's always there to answer questions and help !
Good Luck !

don40vette · 07-15-2011, 01:34 PM

Quote:

Originally Posted by E90///M3`

so you're going to try an e-mail again after we've (including Roman@ESS) told you to just go ahead and call?

If you read what Roman wrote, he gave his direct email or call. Thanks for your help.

07-15-2011, 11:57 AM	#1
don40vette Private First Class 23 Rep 102 Posts Drives: 2009 M3 Coupe Join Date: Oct 2010 Location: Texas iTrader: (0)	ESS SC customer service I have read good things about ESS but have sent them emails twice asking a few questions about my E92 and have not gotten any response back. It certainly gives me second thoughts of spending 15K with them. Are others having this same problem or is this just something they overlooked? Thanks
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07-15-2011, 12:07 PM	#2
chris s Major General 1250 Rep 6,912 Posts Drives: 2022 Dravit G80 M3 Join Date: Oct 2008 Location: New York iTrader: (12)	They're very busy...give it some time. Post sale support for me, directly through Roman, has been second to none. No complaints whatsoever. Once you have the kit installed...you won't be having second thoughts! __________________ 2022 Dravit/Fiona M3cx - Dinan midpipe w/VC, NW Carbonhaus CF, AST Springs, FC Spacers...more to come! 2016 Indi F80 M3 - SMB\|Amaro \| Mode Carbon \| ESS \| Akra EVO \| KW HAS...SOLD 2012 MR e92 M3 DCT, ESS SC, Brembo BBK, BBS FI... GONE but not forgotten! 2008 AW e92 M3 6MT, ESS SC, BBS LM's...SOLD!
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07-15-2011, 12:22 PM	#5
don40vette Private First Class 23 Rep 102 Posts Drives: 2009 M3 Coupe Join Date: Oct 2010 Location: Texas iTrader: (0)	My emails were about 3 months apart so there was plenty of time for a response. I see a response now so I will try again. Thanks
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07-15-2011, 12:57 PM	#6
Ferre86 Captain 38 Rep 944 Posts Drives: E93 M3/H2/SL350/Panamera 4/ Join Date: Mar 2009 Location: Turkey iTrader: (0)	15k = call.. __________________ http://www.youtube.com/user/Ferre86 \| e93 M-DCT ESS VT2-625 \| Akra Slip-on \| Challenge Race Catless x-pipe \| Challenge front lip \| Challenge Diffuser \| Carbon front grilles \| defi gauges control unit \| Macht Schnell gauge panel \| E93 M3 trunk Spoiler \| IND Carbon Fiber Side Markers \|
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