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12-07-2012, 02:28 PM | #67 | |
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The two parties with direct involvement (you, and your dealer) both have financial interests at stake, which can potential cloud objective judgement. I have no financial stake in your situation, and can only analyze the facts as you present them. I (as well as others) came to the analysis that the dealer has a strong case to support their denial. Regardless if that's "right" or "wrong". It is the objective conclusion. Not arguing. |
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12-07-2012, 02:31 PM | #68 |
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The crazy and scary part of this scenario is if you go to the dealer and complain of a "clunking" in the rear end, they tell you thats completely normal, which it actually usually is with the last m3 and this one. But really seems tough if they are calling clunking normal when this may be and obviously was the sign of a failing part.
Not sure why they don't error on the side of fixing it and keeping a customer. They make much more than 6k off of a customer for even 1 car purchase. Sometimes the lack of business understanding is pitiful. |
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12-07-2012, 02:32 PM | #69 | |
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clunking is very normal; driveline lash is needed, and the m-clunk has absolutley nothing to do w/ this |
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12-07-2012, 02:35 PM | #70 | ||
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Last edited by bvanderbilt; 12-07-2012 at 02:42 PM.. |
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12-07-2012, 02:41 PM | #71 | |
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12-07-2012, 02:42 PM | #72 | |
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I never said the damage to your car was a "strong case" for an association, enough to deny your claim. Just that it is indeed an association. |
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12-07-2012, 02:46 PM | #73 | |
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Maybe some of you have forgotten your history. This was the kind of response E46 M3 owners got for years on subframe claims. BMW did everything they could to deny claims and now some people want to act like BMW is always right. Luckily some people stood up for themselves. |
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12-07-2012, 02:46 PM | #74 | |
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exactly; and I do expert witness auto work, so I am speaking from experience. And I would also bill you more than it would cost to have it repaired; Somethings are just not worth the headache. OP can't prove anyhting, but neither can BMW> That said, they as a biz owner should repair the car to keep a customer, but alas no one gives a shit nowawadys. But the important thing to note is that the OP can't prove anyhting so the dealer can say pound sand. the only hope here is that the OP is annoying to the point the dealer just fixes the car to get rid of him OP may have better luck parking the car on the street near dealer broken w/ sign on it bad mouthing them. |
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12-07-2012, 02:48 PM | #75 | |
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Should these bolts break, def not, but apparently not that many of them have had issues to warrant a recall. Keep in mind the subframe issue is to all e46 cars, not just m3. While you read of probs on this forum this represnets a very small scale of ownership population |
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12-07-2012, 02:49 PM | #76 | |
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http://www.f30post.com/forums/showthread.php?t=777392 |
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12-07-2012, 02:53 PM | #77 | |
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Wow! Some people are extreme |
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12-07-2012, 02:54 PM | #78 | |
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The takeaway is that BMW is known to deny claims for known warranty issues. Some people want to come in the thread and say "BMW is right, why would they say it was accident damage, if it wasn't?" Well, look at the past. |
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12-07-2012, 02:56 PM | #79 | |
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Welcome to Life, it's not just BMW, every car company (as well as other products) try and limit their liability and deny claims. Point is, you have to prove otherwise, which is going to be very difficult. Honestly, I would laugh if you came into my office presenting a mathematical equation to justify the bolt shearing. There's just wayyyyyy too many variables involved when you're driving down the street. But more power to you. |
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12-07-2012, 02:58 PM | #80 | |
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while in theory this sounds ok, remember past performance is never an indicator of future results. |
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12-07-2012, 03:00 PM | #81 |
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12-07-2012, 03:04 PM | #82 |
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12-07-2012, 03:08 PM | #83 | |
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Logical people understand cause and effect. Your "logic" that things break, and BMW can't be held responsible is beyond stupid. It's why they offer warrantees. You stand behind your product and if it fails you do what it takes to make it right for a repeat customer that owns one of your flagship vehicles. Maybe that's not how things go at your dealership. We have yet to see any indication that there was any sort of impact to the differential that would cause a bolt(that is made out of substantially harder metal than the diff itself) to fail. One would think if there was an impact that put several thousand of force on a specific component, that there would be more evidence than some light scratching. Especially considering this is a known issue with these cars, to deny it and try to blame the customer is down right shameful. I agree with the OP that it is utterly ridiculous and unprofessional of you to come on here and essentially call the OP a liar and tell him to buck up and eat it.
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12-07-2012, 03:15 PM | #84 | |
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12-07-2012, 03:58 PM | #85 |
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Sorry, are you delusional?
You own a car that is under warrantee. A basic part fails that is known to fail on other vehicles of the same make and model. Your warrantee repair is denied despite no reasonable explination, and you are expected to pick up a $6k repair bill. What is reasonable about that? While I'm not prentending to have all of the factual information to rule on such an issue, I have plenty of customer service experience. What are the chances the OP will continue to purchase more BMW products after such an experience?
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12-07-2012, 04:27 PM | #86 |
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Wow, I'm glad that I went with Geico's mechanical breakdown insurance. You must purchase in the first 15 months/15k miles to extend the warranty to 7 years/100k miles. I felt a little bit like I was getting ripped off a bit having "double coverage" for those first 4 years/50k, but after hearing so many people having BMW reneg on their warranty, I can't help but think that I'm lucky to have a second warranty that reportely NEVER tries to get out of the repairs.
I hope that you can get some assistance on this issue. Even with a minor impact (scratched gas tank yet the diff bolt sheared??), it sounds like a normal type of road use. You weren't autocrossing/off roading with it, right? ANY vehicle should stand up to normal use, even the occasional cardboard box on the freeway. If it's not substantial enough to rip off your front bumper, etc., on the way in then it shouldn't be substantial enough to rip off your differential. |
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12-07-2012, 05:02 PM | #87 |
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Even if OP did run over something it seems very unlikely the differential bolt would break. Surely that part of the car is strong enough to withstand the occasional road debris and if it was a boulder or something then there would likely be much more damage, no?
I don't think anyone in their right mind would blindly accept a $6k repair bill for something that seems like a mechanical failure. |
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12-07-2012, 05:06 PM | #88 |
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Bvanderbuilt, I am not hiding or attempting to insult you. It sounds like you hit something that's all. I did take the time to google you or send any emails about you or anything of the sort. Based on what you wrote it sounds to me meaning in my opinion that you hit something. Maybe you didnt hit it that day, maybe you did I dont know. People are entitled to thier opinions and my opinion is that it sounds like you hit something. Thats all I have to say about it. Yes I do work at a BMW store you can check out my rating, I am Certified and have a 99% percent customer satisfaction rating at BMW as well as dealerrater.com. I take care of my customers and when they need to hear the truth I just give it, because thats all they really pay me for. The truth. Hope you get it fixed under warranty some how just like I said before.
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