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10-09-2012, 12:39 AM | #1 |
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http://www.autofinesse.us
anyone know what is going on with martin (autofinesse.us) and detailers domain?
placed an order 10 days ago online and have not heard from autofinesse. emailed Martin today and he told me to talk to detailers domain. now detailers domain is saying items are out of stock and will take 2-3 weeks i guess i placed the order at a really bad time |
10-09-2012, 08:25 AM | #3 |
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If you ordered directly from Martin, you shouldn't have to even interact with DD.
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10-09-2012, 08:46 AM | #4 |
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As I'm sure you may have seen online, there has been a shift in Auto Finesse USA. It is now taken care of by Detailer's Domain. I don't know when this happened, but Detailer's Domain are the ones to get a hold of.
Goodluck! I'm sure they'll take care of you.
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10-09-2012, 09:13 AM | #5 |
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Yeah but the OP states that he ordered via Martin, not DD. If that's the case, you would think Martin would take care of those customers since they didn't order from DD.
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10-09-2012, 09:16 AM | #6 | |
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I could be wrong though. Martin is a great guy and is always willing to help. If he suggested the OP to discuss things with Detailer's Domain then that may be the only viable option. I hear great things about Phil@Detailer's Domain as well. Hopefully the OP gets a chance to get a hold of some AF products soon.
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10-09-2012, 09:21 AM | #7 | |
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I have used Phil @ DD many times and the service has always been great. |
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10-09-2012, 10:49 AM | #8 |
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If the order was placed through Martin, he should be the one taking care of you.
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10-09-2012, 10:59 AM | #10 |
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Ok so op did you order through Martin or not? I think regardless if he did or not it's not Martin's responsibility. He has left the company and Phil has decided to handle the responsibilities. If Phil can't match what Martin offered in customer service well then it is what it is
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10-10-2012, 12:36 PM | #12 |
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Thanks for the feedbacks.
I ordered through the autofinesse website directly 10+ days ago so am not sure who was really responsible at the time. I do know that DD is in charge of this transaction now. Spoke to Phil at DD through emails yesterday explaining the issue at hand. He explained that the delay was because "Martin had issues clearing customs and from there he released all the duties of AF USA to us (DD)". Phil even said he will ship out the kit I ordered for free. Wow, I was surprised with the free offer. Just told him we can split the cost because I too ordered from DD before and never had problems and do plan to order more in the future. Now I feel bad. |
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10-10-2012, 12:52 PM | #13 | |
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10-10-2012, 04:04 PM | #14 |
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I ordered a week ago and contacted DD and explained the situation and it shipped today with there apology.
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