very disappointed with BMW service....

Ateam · 12-12-2011, 04:09 PM

There are some real cry babies on here. No wonder people think bmw drivers are often pricks. Boo hoo my 2 day loaner was not a bmw. The travesty. Grow up OP

Templar · 12-12-2011, 04:10 PM

Quote:

Originally Posted by Poppin Fresh

#notthecarwelikeforarental@firstworldproblems.com

Exactly this.

shksman · 12-12-2011, 04:14 PM

okay I wasn't trying to make it big deal out of it.... just trying to share my feeling about first time service from BMW

rossii · 12-12-2011, 04:18 PM

Quote:

Originally Posted by Ateam

There are some real cry babies on here. No wonder people think bmw drivers are often pricks. Boo hoo my 2 day loaner was not a bmw. The travesty. Grow up OP

Just another note it also depends on what their salesperson told them. "You buy from us and when you bring your car in you will get a BMW loaner" so this is whats expected. This is where your relationship with your CA comes into play. People think that a CA is nothing more than a car salesperson......it is true there are those but then there are professionals that actually take their job seriously.

My clients would call me before bringing cars in for service or in a situation like this when the car is towed in. I would make sure they don't have to deal with the usual hassle of bringing in their car and working with the SA. In this situation if we didn't have a BMW loaner I would put them in a brand new demo and send them on their way, while others would be sitting and waiting for their pickup from enterprise.

radiantm3 · 12-12-2011, 04:21 PM

While it isn't a big deal, I felt the same way as the OP when I bought my first BMW. Whenever I had to take my car in for service at lexus, I ALWAYS got a new model lexus loaner. Not sure if BMW dealers are too cheap to provide enough BMW loaner cars or if BMW's just have way more problems than Lexus.

They used to give out loaners for routine oil changes without more than a day's notice.

mr_yogi · 12-12-2011, 04:21 PM

Quote:

Originally Posted by shksman

This morning my wife's car(2011 x5 3.5p) didn't start.... it's been making weird noise at cold start for couple days ago and finally it didn't want to start.... okay it's understandable.this is how life goes.. even she couldn't take my daughter to school...shit happens.... so I called road assistance and they showed up in 40 min and jumped car. they recommended take car to dealer. Dealer was kind enough to explain her what's wrong and what's they are going to do. Dealer told her to leave car for couple days. But they gave her piece of shitty pick up truck from enterprise, because they are out of all loner cars. I know it's for only couple days but still...it was my first time service with BMW....and It isn't happy experience.

Your thought process is interesting brother. You're okay with your brand new car dying on you, but the loaner you received was your boiling point.

I don't know about you, but if my 2011 ANYTHING didn't start after making weird ass noises for awhile, I wouldn't be upset bc I got a truck as a loaner. I'd be upset bc I would want to know WTF is my brand new car dead.

gblansten · 12-12-2011, 04:37 PM

Quote:

Originally Posted by shksman

This morning my wife's car(2011 x5 3.5p) didn't start.... it's been making weird noise at cold start for couple days ago and finally it didn't want to start.... okay it's understandable.this is how life goes.. even she couldn't take my daughter to school...shit happens.... so I called road assistance and they showed up in 40 min and jumped car. they recommended take car to dealer. Dealer was kind enough to explain her what's wrong and what's they are going to do. Dealer told her to leave car for couple days. But they gave her piece of shitty pick up truck from enterprise, because they are out of all loner cars. I know it's for only couple days but still...it was my first time service with BMW....and It isn't happy experience.

Loner car: for those days when you just don't want to talk to anyone. Just drive.

Lay-Z M3 · 12-12-2011, 04:40 PM

Quote:

Originally Posted by Poppin Fresh

#notthecarwelikeforarental@firstworldproblems.com

I'm sorry but this did make me smile........

shksman · 12-12-2011, 04:52 PM

it's not like brand new car died is acceptable and get a truck as a loaner is not acceptable... this whole situation is disappointed with BMW. I think dealership could care more about this situation. My first brand new BMW won't start and it is first time to bring car in to dealer, where I purchased car, I mean they could some extra care for my wife instead of giving her pick up truck... I know it is lucky to have loaner car. I might be cry baby but this is how I feel~

THE TECH · 12-12-2011, 04:54 PM

Quote:

Originally Posted by shksman

it's not like brand new car died is acceptable and get a truck as a loaner is not acceptable... this whole situation is disappointed with BMW. I think dealership could care more about this situation. My first brand new BMW won't start and it is first time to bring car in to dealer, where I purchased car, I mean they could some extra care for my wife instead of giving her pick up truck... I know it is lucky to have loaner car. I might be cry baby but this is how I feel~

I could maybe see being upset at not getting a loaner at all but geez, you are complaining cause you didn't get the right body style of loaner.

BMWM5NYC · 12-12-2011, 07:30 PM

I think that some people here forget that our BMW's are TRANSPORTATION. Nice style , but still just TRANSPORTATION. They gave you replacement TRANSPORTATION while your car was being serviced. Sorry but you sound a little "spoiled" to me

donovan · 12-12-2011, 08:38 PM

So this thread is complaining about ...the rental that one got?

Nothing to do with the service of the vehicle yet?....

k I will wait until it becomes important

Poppin Fresh · 12-12-2011, 08:49 PM

I guess BMW has a "sense of entitlement" option....check.

Dealership should have read the memo.

Foodle · 12-12-2011, 09:41 PM

Quote:

Originally Posted by shksman

okay I wasn't trying to make it big deal out of it.... just trying to share my feeling about first time service from BMW

Really? You made an entirely new thread about service on your X5 on an M3 forum with the words "very disappointed" in the thread title. Sounds like some

to me.

Foodle · 12-12-2011, 09:44 PM

Quote:

Originally Posted by shksman

it's not like brand new car died is acceptable and get a truck as a loaner is not acceptable...

Remember back when an SUV was supposed to be a big tough truck? Now people are complaining that they don't get some luxobarge for a loaner at the last minute to replace their SUV.

klammer · 12-12-2011, 10:16 PM

Ridiculous, be happy your heart beats

MysticBlue · 12-12-2011, 10:57 PM

Quote:

Originally Posted by shksman

I know I should be happy with at least she get a car... but she drop off and pick up my 3 yrs daughter.....I wouldn't even post this if they gave us camry or small sedan....

I don't understand... What does the fact that your wife was taking your child to school have to do with the fact that they gave you a pickup? You don't think your 3 year old should be exposed to the shame of riding in a pickup? Waaaaaaaahhhh.
Most loaners are arranged ahead of time. Short notice, you're lucky to get whatever you get. Stupid thing to whine about.

Nition · 12-13-2011, 02:35 AM

Hmmm... To each his own but I don't see anything wrong with driving a pickup truck. My gf sure wouldn't mind it either and she's the girly girl type. I personally think the dealership gave great service to you OP. For the 2 years I have owned a BMW, the service has been good (maybe not the most polite, but still good). I have not had to wait longer than I should for service and repairs. Next time, maybe you should make an appointment with them beforehand so you can get one of their loaners.

saeedg48 · 12-13-2011, 02:36 AM

they gave me a dodge charger.. that I paid $20 for. I wouldn't buy that car for $20.. piece of shit

nineonenine · 12-13-2011, 07:27 AM

unfortunately it happens. One time they had to give me a CL65 AMG from the neighboring Mercedes dealer.

Templar · 12-13-2011, 08:09 AM

Quote:

Originally Posted by szk

unfortunately it happens. One time they had to give me a CL65 AMG from the neighboring Mercedes dealer.

For shame!

jqsmooth · 12-13-2011, 08:55 AM

This reminds me of my experience shopping around for my M3 at a local BMW dealership. When I told the CA that I'm taking my business elsewhere(quote was $1000 over invoice, saying it was invoice), he told me that I wouldn't get a loaner from his dealership because I didn't buy from his dealership. I was like, I wouldn't go there for service anyway. When I picked up my car from Northwest BMW in MD, they told me that every BMW dealership should give me a loaner when having my car in for service without exception(this is granted you make an appointment ahead of time). Now, I drive an hour away to Flemington BMW(NJ) to get my car serviced. For my 1200 mile service, I just stayed at the dealership checking out other models, looking at accessories, and what not. They offered a loaner, but I declined. It was superb customer service.

I think OP got great service considering it was an emergency, not a scheduled appt. I'd be more upset about a 2011 model car not starting. Now, that's a whole another thread.

12-12-2011, 04:09 PM	#23
Ateam Banned 88 Rep 1,105 Posts Drives: M3 Join Date: Sep 2011 Location: USA iTrader: (0)	There are some real cry babies on here. No wonder people think bmw drivers are often pricks. Boo hoo my 2 day loaner was not a bmw. The travesty. Grow up OP
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12-12-2011, 04:14 PM	#25
shksman Private 21 Rep 62 Posts Drives: 2011 X5 3.5i,2008 e92 M3 Join Date: Jun 2011 Location: WA iTrader: (0)	okay I wasn't trying to make it big deal out of it.... just trying to share my feeling about first time service from BMW
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12-12-2011, 04:21 PM	#27
radiantm3 Apex Everything! 976 Rep 4,378 Posts Drives: 2007 Honda S2000, 2017 GT350 Join Date: Sep 2008 Location: Cedar Park, TX iTrader: (6) Garage List 2011 E92 M3 [9.35] 2014 BMW i3 [10.00]	While it isn't a big deal, I felt the same way as the OP when I bought my first BMW. Whenever I had to take my car in for service at lexus, I ALWAYS got a new model lexus loaner. Not sure if BMW dealers are too cheap to provide enough BMW loaner cars or if BMW's just have way more problems than Lexus. They used to give out loaners for routine oil changes without more than a day's notice. __________________ 2011 E92 M3(Sold). 2007 Honda S2000 (Track Car). 2016 Cayman GT4 (Sold). 2017 Shelby GT350 (AKA Crowd Killer). My pet project: https://stickershift.com
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12-12-2011, 04:52 PM	#31
shksman Private 21 Rep 62 Posts Drives: 2011 X5 3.5i,2008 e92 M3 Join Date: Jun 2011 Location: WA iTrader: (0)	it's not like brand new car died is acceptable and get a truck as a loaner is not acceptable... this whole situation is disappointed with BMW. I think dealership could care more about this situation. My first brand new BMW won't start and it is first time to bring car in to dealer, where I purchased car, I mean they could some extra care for my wife instead of giving her pick up truck... I know it is lucky to have loaner car. I might be cry baby but this is how I feel~
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12-12-2011, 07:30 PM	#33
BMWM5NYC Captain 496 Rep 812 Posts Drives: 2013 F10 Monte Carlo Blue M5 Join Date: Dec 2008 Location: NYC iTrader: (0)	I think that some people here forget that our BMW's are TRANSPORTATION. Nice style , but still just TRANSPORTATION. They gave you replacement TRANSPORTATION while your car was being serviced. Sorry but you sound a little "spoiled" to me
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12-12-2011, 08:38 PM	#34
donovan Brigadier General 371 Rep 4,167 Posts Drives: R8 - Ford Raptor Join Date: Aug 2008 Location: National iTrader: (17)	So this thread is complaining about ...the rental that one got? Nothing to do with the service of the vehicle yet?.... k I will wait until it becomes important __________________ Audi R8 v10 Ford Raptor m3e46freak@yahoo.comfor all euro parts!! ebay/craigslist verified/ m3post/e46fanantics/m3forum/zpost/bimmerforum
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12-12-2011, 08:49 PM	#35
Poppin Fresh Colonel 85 Rep 2,148 Posts Drives: With a sunroof and front plate Join Date: May 2009 Location: Bergen County NJ iTrader: (0)	I guess BMW has a "sense of entitlement" option....check. Dealership should have read the memo. __________________
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12-12-2011, 10:16 PM	#38
klammer Brigadier General 97 Rep 3,246 Posts Drives: 11 spc gry m3 e90, 19 X5 Join Date: Jan 2010 Location: chicago iTrader: (0)	Ridiculous, be happy your heart beats __________________ mods: track ready stuff
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12-13-2011, 02:35 AM	#40
Nition Second Lieutenant 19 Rep 235 Posts Drives: 2010 AW/FR E93 M3 Join Date: Sep 2010 Location: Bay Area iTrader: (0)	Hmmm... To each his own but I don't see anything wrong with driving a pickup truck. My gf sure wouldn't mind it either and she's the girly girl type. I personally think the dealership gave great service to you OP. For the 2 years I have owned a BMW, the service has been good (maybe not the most polite, but still good). I have not had to wait longer than I should for service and repairs. Next time, maybe you should make an appointment with them beforehand so you can get one of their loaners.
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12-13-2011, 02:36 AM	#41
saeedg48 Brigadier General 342 Rep 3,574 Posts Drives: Porsche 991.1 GT3 Join Date: Nov 2008 Location: Newport Beach, CA iTrader: (1)	they gave me a dodge charger.. that I paid $20 for. I wouldn't buy that car for $20.. piece of shit __________________ 2015 Porsche 991.1 GT3 2015 F80 M3 -- Individual; Space Grey
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12-13-2011, 07:27 AM	#42
nineonenine Random person 59 Rep 354 Posts Drives: F80 M3 Join Date: Jun 2011 Location: Raleigh iTrader: (0)	unfortunately it happens. One time they had to give me a CL65 AMG from the neighboring Mercedes dealer.
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12-13-2011, 08:55 AM	#44
jqsmooth Captain 159 Rep 773 Posts Drives: M6 Join Date: Apr 2009 Location: New Jersey iTrader: (2)	This reminds me of my experience shopping around for my M3 at a local BMW dealership. When I told the CA that I'm taking my business elsewhere(quote was $1000 over invoice, saying it was invoice), he told me that I wouldn't get a loaner from his dealership because I didn't buy from his dealership. I was like, I wouldn't go there for service anyway. When I picked up my car from Northwest BMW in MD, they told me that every BMW dealership should give me a loaner when having my car in for service without exception(this is granted you make an appointment ahead of time). Now, I drive an hour away to Flemington BMW(NJ) to get my car serviced. For my 1200 mile service, I just stayed at the dealership checking out other models, looking at accessories, and what not. They offered a loaner, but I declined. It was superb customer service. I think OP got great service considering it was an emergency, not a scheduled appt. I'd be more upset about a 2011 model car not starting. Now, that's a whole another thread. __________________ 2008 E64 M6 2011 E92 l SSII l Fox Red - 145k and Totaled. 2012 Toyota Prius C - 145k and Totaled. 2002 Nissan Pathfinder - 301.6K and Junked. 2000 Mitsubishi Montero Sport - Rolled & Totaled. 1995 Cadillac Fleetwood - RIP.
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