|
|
|
|
Post Reply |
|
Thread Tools | Search this Thread |
09-20-2012, 04:29 AM | #1 |
Private First Class
144
Rep 148
Posts |
Amuse trunk quality and Poor **********s customer service
About 45 days ago, I bought the Amuse FRP Trunk Lid for my E92 M3 from **********s.com.
As a newb, I tried to read as much as possible for the various trunks (Amuse, Vorsteiner, Arkym) that match my style esthetic and reported to have decent fitment. When the trunk came and was unboxed, I was very disappointed in the quality. There are chips on the upper lip of the trunk (duck bill?) and general quality issues. Considering it cost $2,500, I was pretty pissed off with the product I received. I sent e-mails to **********s.com with a Mr. Brandon Y and a Mr. Frank with my concerns regarding the quality (along with pictures) of the trunk. Over two weeks, and multiple e-mails, the gist of their reply is such: There are lots of quality issues in the mod industry. Buyer beware, sorry so sad. Now, I'm sorry but unless your website selling expensive products states "NOTICE: DO NOT EXPECT QUALITY OR THE PRODUCT TO COME WITHOUT REQUIRING EXTENSIVE BODY SHOP REPAIRS FOR WHAT IS A NEW PRODUCT! THE QUALITY IS POOR, AND YOU WILL NEED TO FIX IT!", I think the average, reasonable consumer expects a new product to have a certain quality control for what is sold. I have worked with Bobby at Pyspeed, the folks at IND and Bimmian and have had nothing but GREAT experiences with rapid replies (with Bobby, even late nights on weekends). This experience is already burning me out on mods if manufacturer and resellers message is that they sell crap, know they sell crap, but do not plan to fix it. Am I being unreasonable to expect a new product to come undamaged and, god forbid, wanting **********s or amuse to replace/fix the deficiencies? Or is it really "buyer beware and $^%& you if it isn't quality"? Appreciate any feedback, thanks! Last edited by davramic; 09-20-2012 at 07:13 AM.. |
09-20-2012, 07:20 AM | #3 |
Brigadier General
1397
Rep 3,152
Posts |
man that sucks. sorry to hear. I think you have the right to be pissed.
__________________
|
Appreciate
0
|
09-20-2012, 07:25 AM | #4 |
Putcha ang ganda...
279
Rep 5,441
Posts |
Yea it sucks that you pay 2500 for a trunk and has minor defect. to be honest bro... the body shop will do their magic. once they prep the the trunk it will look like new. but i hear you paying that much shouldnt have any damage. hey never know it might have happen during shipping.. just get it painted you and you will enjoy that trunk.
BTW... what box did it come with did it come with the ericsson sticker? Heres mine.. ENJOY
__________________
|
Appreciate
0
|
09-20-2012, 07:40 AM | #5 |
BimmerPost Supporting Vendor
307
Rep 13,093
Posts
Drives: BPMsport 2012 E92 M3
Join Date: Jun 2011
Location: Kansas
iTrader: (45)
Garage List 2013 Nissan GTR [0.00]
2019 Sierra Denali ... [0.00] 1999 Nissan Silvia [0.00] 1999 Nissan Skyline ... [0.00] 1998 Toyota Supra [0.00] |
Those defects will be handled by a body shop. Since it's just a fiberglass piece, it's meant to be prepped before it's painted so you won't even notice those things in the end.
|
Appreciate
0
|
09-20-2012, 01:28 PM | #6 | ||
BimmerPost Supporting Vendor
8058
Rep 18,786
Posts
Drives: BMW
Join Date: Nov 2005
Location: Anaheim, CA
|
Quote:
Quote:
BTW: Every Amuse/Ericsson FRP panel I've seen has always been in top notch quality and in white. Best of luck.
__________________
Tom G. | european auto source (eas)
email: tom@europeanautosource.com · web: https://europeanautosource.com· tel 866.669.0705 · ca: 714.369.8524 x22 GET DAILY UPDATES ON OUR BLOG · FACEBOOK · YOUTUBE · FLICKR · INSTAGRAM |
||
Appreciate
0
|
09-20-2012, 01:37 PM | #7 |
Lieutenant General
922
Rep 15,818
Posts |
Well one doesn't usually buy from **********s to get anything but a Bargain... or so I've been told
__________________
|
Appreciate
0
|
09-20-2012, 01:49 PM | #8 |
Colonel
83
Rep 2,792
Posts |
I get that it's FG/FRP but it's a $2500 part it should be basically ready to go. That said, it looks like OP didn't get an authentic trunk.
__________________
2008 IB E92 M3| BBS | KW | Arkym | Platte Forme A.G. | Active Autowerke | K&N | Fabspeed | Dinan | Evolve-R |
Appreciate
0
|
09-21-2012, 03:08 AM | #11 |
Private First Class
144
Rep 148
Posts |
The customer rep has contacted me and advised that they are working to fix the trunk issue. He states:
"It looks like the trunk that was shipped to you was a B stock Amuse trunk that our supplier thought was a new one. I have been in contact with our supplier to have this handled immediately for you. From what I am hearing from multiple suppliers is that the Ericsson Amuse trunk is a made to order item that comes from Japan. There are no more in the US and one will have to be made for you. This process will take about 8-10 weeks if you would like the true Ericsson Amuse Trunk." Not sure how this all just came to light as that information of a special order and delayed shipping is on their website, nor how such a different product is shipped in lieu of the genuine article, but at least they are saying they will replace it now... Fun times Where have others purchased their Amuse trunks from?? |
Appreciate
0
|
09-21-2012, 08:59 AM | #12 |
Putcha ang ganda...
279
Rep 5,441
Posts |
OP did you pay 250 or 2500... cause the amuse trunk doesnt look like that new from the box... this is the reason why asked if it came with the amuse sticker.
i bought mine used that was already painted but the back part inside was white and had to repaint mine but yours looked to be black and amuse dont come in that color new out the box.. .replica amuse does. SEE PHOTOS FROM EAS like i mentioned in my PM you want to buy parts? buy it at EAS.
__________________
|
Appreciate
0
|
09-21-2012, 04:45 PM | #13 |
45
Rep 511
Posts |
Looks like got a fake Amuse Trunk and get charged for a real one. Real ones doesn't look like that. Most Japanese products are packed really well and they are very high quality FRP. All of our Varis products never arrived damaged.
Darwin W |
Appreciate
0
|
09-21-2012, 05:22 PM | #14 |
Colonel
83
Rep 2,792
Posts |
Wow, trying to pass a $500 part off as a $2500 part and pocket the $2K! It's safe to say that I won't be purchasing from these guys!
__________________
2008 IB E92 M3| BBS | KW | Arkym | Platte Forme A.G. | Active Autowerke | K&N | Fabspeed | Dinan | Evolve-R |
Appreciate
0
|
09-21-2012, 07:50 PM | #17 |
Second Lieutenant
34
Rep 287
Posts |
I would give them a call. Don't waste time emailing back and forth. Demand a refund. Doesn't look authentic to me.
:/ Take the refund, buy it from EAS or R's tuning. No issue with authenticity. |
Appreciate
0
|
09-21-2012, 09:46 PM | #18 |
Lieutenant Colonel
219
Rep 1,804
Posts |
Sounds like **********s tried to pull a fast one on you. They'll never have my business. I hate companies like this. Good luck OP.
__________________
|
Appreciate
0
|
09-22-2012, 01:06 AM | #19 |
Major
323
Rep 1,337
Posts |
That's shady charging that much for a replica trunk. Return it and buy it from somewhere else. Also authentic trunk doesn't come in that color
|
Appreciate
0
|
09-22-2012, 10:25 AM | #20 |
270
Rep 2,946
Posts |
We are one of the authorized importers and can say that every Amuse or Ericsson Frp part we have brought in uses a white gel coat, comes wrapped in bubble and in an Ericsson box with badge or decal with it. From best I can tell this item looks to be a replica. Feel free to contact me if you have any other questions or concerns.
|
Appreciate
0
|
09-22-2012, 01:00 PM | #21 |
DHS
169
Rep 3,973
Posts
Drives: 2023 M4, 2020 Land Rover
Join Date: Oct 2010
Location: Disneyland
|
Looks like a replica and even if it was authentic, $2500 is WAY to much for a piece like this from Amuse. I had parts from Amuse 10 years ago on my S2000 and NSX and they were not this much, even back then. I wouldn't pay over $1200 new for an authentic Amuse trunk. Just not worth it today in 2012.
Sorry you got jipped. |
Appreciate
0
|
09-22-2012, 01:10 PM | #22 | |
Putcha ang ganda...
279
Rep 5,441
Posts |
Quote:
In BMW totally different... everything are just way more just cause its BMW... I have the Ericsson Trunk for my E92 M3 and its well worth it.. Although i agree paying 2500 is crazy but it wont be right if we are just like you... you gotta pay to play well back to the topic.. i really just hope that modsbargain did not send him the replica and sold it for 2500
__________________
|
|
Appreciate
0
|
Post Reply |
Bookmarks |
Thread Tools | Search this Thread |
|
|