BMW M3 Forum (E90 E92)

BMW Garage BMW Meets Register Search Today's Posts Mark Forums Read


Go Back   M3Post - BMW M3 Forum > M3 Marketplace > Vendor Comments/Review/Feedback Forum
 
Post Reply
 
Thread Tools Search this Thread
      09-20-2012, 04:29 AM   #1
davramic
Private First Class
davramic's Avatar
United_States
144
Rep
148
Posts

Drives: 2019 X5 50i
Join Date: Aug 2010
Location: Medford, OR

iTrader: (3)

Amuse trunk quality and Poor **********s customer service

About 45 days ago, I bought the Amuse FRP Trunk Lid for my E92 M3 from **********s.com.

As a newb, I tried to read as much as possible for the various trunks (Amuse, Vorsteiner, Arkym) that match my style esthetic and reported to have decent fitment.

When the trunk came and was unboxed, I was very disappointed in the quality. There are chips on the upper lip of the trunk (duck bill?) and general quality issues. Considering it cost $2,500, I was pretty pissed off with the product I received.

I sent e-mails to **********s.com with a Mr. Brandon Y and a Mr. Frank with my concerns regarding the quality (along with pictures) of the trunk. Over two weeks, and multiple e-mails, the gist of their reply is such:
There are lots of quality issues in the mod industry. Buyer beware, sorry so sad.

Now, I'm sorry but unless your website selling expensive products states "NOTICE: DO NOT EXPECT QUALITY OR THE PRODUCT TO COME WITHOUT REQUIRING EXTENSIVE BODY SHOP REPAIRS FOR WHAT IS A NEW PRODUCT! THE QUALITY IS POOR, AND YOU WILL NEED TO FIX IT!", I think the average, reasonable consumer expects a new product to have a certain quality control for what is sold.

I have worked with Bobby at Pyspeed, the folks at IND and Bimmian and have had nothing but GREAT experiences with rapid replies (with Bobby, even late nights on weekends). This experience is already burning me out on mods if manufacturer and resellers message is that they sell crap, know they sell crap, but do not plan to fix it.

Am I being unreasonable to expect a new product to come undamaged and, god forbid, wanting **********s or amuse to replace/fix the deficiencies? Or is it really "buyer beware and $^%& you if it isn't quality"?

Appreciate any feedback, thanks!
Attached Images
  

Last edited by davramic; 09-20-2012 at 07:13 AM..
Appreciate 0
      09-20-2012, 06:09 AM   #2
Grail05
Putcha ang ganda...
Grail05's Avatar
United_States
279
Rep
5,441
Posts

Drives: 17 F82 M4
Join Date: Feb 2010
Location: Los Angeles, Brea CA.

iTrader: (10)

Can u post a pic on a defect? Or say poor quality?
__________________
Appreciate 0
      09-20-2012, 07:20 AM   #3
nbennettksu
Brigadier General
1397
Rep
3,152
Posts

Drives: DV F80
Join Date: Jul 2007
Location: Fort Lauderdale

iTrader: (2)

man that sucks. sorry to hear. I think you have the right to be pissed.
__________________
Quote:
Originally Posted by JBasham View Post
Caddy ATS . . . finally, a decent rental car option.
Quote:
Originally Posted by kchu221 View Post
the wheels make me mad...
Quote:
Originally Posted by mhabs View Post
It's one thing for some buffoon to put an M badge on something that doesn't deserve it...it's another for a multi-billion dollar corporation to do the exact same thing and keep a straight face.
Appreciate 0
      09-20-2012, 07:25 AM   #4
Grail05
Putcha ang ganda...
Grail05's Avatar
United_States
279
Rep
5,441
Posts

Drives: 17 F82 M4
Join Date: Feb 2010
Location: Los Angeles, Brea CA.

iTrader: (10)

Yea it sucks that you pay 2500 for a trunk and has minor defect. to be honest bro... the body shop will do their magic. once they prep the the trunk it will look like new. but i hear you paying that much shouldnt have any damage. hey never know it might have happen during shipping.. just get it painted you and you will enjoy that trunk.

BTW... what box did it come with did it come with the ericsson sticker?

Heres mine.. ENJOY

__________________
Appreciate 0
      09-20-2012, 07:40 AM   #5
THE TECH
BimmerPost Supporting Vendor
THE TECH's Avatar
307
Rep
13,093
Posts


Drives: BPMsport 2012 E92 M3
Join Date: Jun 2011
Location: Kansas

iTrader: (45)

Garage List
Those defects will be handled by a body shop. Since it's just a fiberglass piece, it's meant to be prepped before it's painted so you won't even notice those things in the end.
Appreciate 0
      09-20-2012, 01:28 PM   #6
tom @ eas
BimmerPost Supporting Vendor
tom @ eas's Avatar
United_States
8058
Rep
18,786
Posts


Drives: BMW
Join Date: Nov 2005
Location: Anaheim, CA

iTrader: (19)

Garage List
2018 BMW i3s  [0.00]
2010 BMW M3  [6.50]
2015 BMW M4  [5.25]
Quote:
Originally Posted by Sean05 View Post
Yea it sucks that you pay 2500 for a trunk and has minor defect. to be honest bro... the body shop will do their magic. once they prep the the trunk it will look like new. but i hear you paying that much shouldnt have any damage. hey never know it might have happen during shipping.. just get it painted you and you will enjoy that trunk.

BTW... what box did it come with did it come with the ericsson sticker?

Heres mine.. ENJOY

These are both authentic Amuse trunks.

Quote:
Originally Posted by davramic View Post
About 45 days ago, I bought the Amuse FRP Trunk Lid for my E92 M3 from **********s.com.

As a newb, I tried to read as much as possible for the various trunks (Amuse, Vorsteiner, Arkym) that match my style esthetic and reported to have decent fitment.

When the trunk came and was unboxed, I was very disappointed in the quality. There are chips on the upper lip of the trunk (duck bill?) and general quality issues. Considering it cost $2,500, I was pretty pissed off with the product I received.

I sent e-mails to **********s.com with a Mr. Brandon Y and a Mr. Frank with my concerns regarding the quality (along with pictures) of the trunk. Over two weeks, and multiple e-mails, the gist of their reply is such:
There are lots of quality issues in the mod industry. Buyer beware, sorry so sad.

Now, I'm sorry but unless your website selling expensive products states "NOTICE: DO NOT EXPECT QUALITY OR THE PRODUCT TO COME WITHOUT REQUIRING EXTENSIVE BODY SHOP REPAIRS FOR WHAT IS A NEW PRODUCT! THE QUALITY IS POOR, AND YOU WILL NEED TO FIX IT!", I think the average, reasonable consumer expects a new product to have a certain quality control for what is sold.

I have worked with Bobby at Pyspeed, the folks at IND and Bimmian and have had nothing but GREAT experiences with rapid replies (with Bobby, even late nights on weekends). This experience is already burning me out on mods if manufacturer and resellers message is that they sell crap, know they sell crap, but do not plan to fix it.

Am I being unreasonable to expect a new product to come undamaged and, god forbid, wanting **********s or amuse to replace/fix the deficiencies? Or is it really "buyer beware and $^%& you if it isn't quality"?

Appreciate any feedback, thanks!
Ericsson trunks will always arrive in Ericsson branded boxes.







BTW: Every Amuse/Ericsson FRP panel I've seen has always been in top notch quality and in white.

Best of luck.
__________________
Tom G. | european auto source (eas)
email: tom@europeanautosource.com · web: https://europeanautosource.com· tel 866.669.0705 · ca: 714.369.8524 x22

GET DAILY UPDATES ON OUR BLOG · FACEBOOK · YOUTUBE · FLICKR · INSTAGRAM
Appreciate 0
      09-20-2012, 01:37 PM   #7
persian54
Lieutenant General
persian54's Avatar
United_States
922
Rep
15,818
Posts

Drives: M760/G83M4
Join Date: Jun 2009
Location: The Valley, SoCal

iTrader: (298)

Well one doesn't usually buy from **********s to get anything but a Bargain... or so I've been told
Appreciate 0
      09-20-2012, 01:49 PM   #8
M3PO
Colonel
M3PO's Avatar
83
Rep
2,792
Posts

Drives: '08 IB E92
Join Date: Sep 2011
Location: OC

iTrader: (7)

I get that it's FG/FRP but it's a $2500 part it should be basically ready to go. That said, it looks like OP didn't get an authentic trunk.
__________________
2008 IB E92 M3| BBS | KW | Arkym | Platte Forme A.G. | Active Autowerke | K&N | Fabspeed | Dinan | Evolve-R
Appreciate 0
      09-21-2012, 02:17 AM   #9
davramic
Private First Class
davramic's Avatar
United_States
144
Rep
148
Posts

Drives: 2019 X5 50i
Join Date: Aug 2010
Location: Medford, OR

iTrader: (3)

thanks for the feedback!
Appreciate 0
      09-21-2012, 02:18 AM   #10
davramic
Private First Class
davramic's Avatar
United_States
144
Rep
148
Posts

Drives: 2019 X5 50i
Join Date: Aug 2010
Location: Medford, OR

iTrader: (3)

very nice, bro!
Appreciate 0
      09-21-2012, 03:08 AM   #11
davramic
Private First Class
davramic's Avatar
United_States
144
Rep
148
Posts

Drives: 2019 X5 50i
Join Date: Aug 2010
Location: Medford, OR

iTrader: (3)

The customer rep has contacted me and advised that they are working to fix the trunk issue. He states:

"It looks like the trunk that was shipped to you was a B stock Amuse trunk that our supplier thought was a new one. I have been in contact with our supplier to have this handled immediately for you. From what I am hearing from multiple suppliers is that the Ericsson Amuse trunk is a made to order item that comes from Japan. There are no more in the US and one will have to be made for you. This process will take about 8-10 weeks if you would like the true Ericsson Amuse Trunk."

Not sure how this all just came to light as that information of a special order and delayed shipping is on their website, nor how such a different product is shipped in lieu of the genuine article, but at least they are saying they will replace it now... Fun times

Where have others purchased their Amuse trunks from??
Appreciate 0
      09-21-2012, 08:59 AM   #12
Grail05
Putcha ang ganda...
Grail05's Avatar
United_States
279
Rep
5,441
Posts

Drives: 17 F82 M4
Join Date: Feb 2010
Location: Los Angeles, Brea CA.

iTrader: (10)

OP did you pay 250 or 2500... cause the amuse trunk doesnt look like that new from the box... this is the reason why asked if it came with the amuse sticker.

i bought mine used that was already painted but the back part inside was white and had to repaint mine but yours looked to be black and amuse dont come in that color new out the box.. .replica amuse does.

SEE PHOTOS FROM EAS like i mentioned in my PM you want to buy parts? buy it at EAS.
__________________
Appreciate 0
      09-21-2012, 04:45 PM   #13
Tom@SonicMS
Tom@SonicMS's Avatar
United_States
45
Rep
511
Posts

Drives: M3
Join Date: Jul 2007
Location: San Jose

iTrader: (4)

Looks like got a fake Amuse Trunk and get charged for a real one. Real ones doesn't look like that. Most Japanese products are packed really well and they are very high quality FRP. All of our Varis products never arrived damaged.

Darwin W
Appreciate 0
      09-21-2012, 05:22 PM   #14
M3PO
Colonel
M3PO's Avatar
83
Rep
2,792
Posts

Drives: '08 IB E92
Join Date: Sep 2011
Location: OC

iTrader: (7)

Wow, trying to pass a $500 part off as a $2500 part and pocket the $2K! It's safe to say that I won't be purchasing from these guys!
__________________
2008 IB E92 M3| BBS | KW | Arkym | Platte Forme A.G. | Active Autowerke | K&N | Fabspeed | Dinan | Evolve-R
Appreciate 0
      09-21-2012, 05:38 PM   #15
oldmarco
Lieutenant
37
Rep
526
Posts

Drives: E90 M3
Join Date: Aug 2012
Location: Norwalk, CA

iTrader: (2)

Hope they are paying return shipping for you, this is pretty big screw up on their part.
Appreciate 0
      09-21-2012, 06:46 PM   #16
Grail05
Putcha ang ganda...
Grail05's Avatar
United_States
279
Rep
5,441
Posts

Drives: 17 F82 M4
Join Date: Feb 2010
Location: Los Angeles, Brea CA.

iTrader: (10)

either the op is lying or modsbargain lets see...
__________________
Appreciate 0
      09-21-2012, 07:50 PM   #17
ucla bruin
Second Lieutenant
34
Rep
287
Posts

Drives: daily moped
Join Date: Dec 2011
Location: CA

iTrader: (1)

I would give them a call. Don't waste time emailing back and forth. Demand a refund. Doesn't look authentic to me.

:/

Take the refund, buy it from EAS or R's tuning. No issue with authenticity.

Appreciate 0
      09-21-2012, 09:46 PM   #18
gnhm3
Lieutenant Colonel
gnhm3's Avatar
219
Rep
1,804
Posts

Drives: F82 M4 / F87 M2
Join Date: Jul 2010
Location: West LA

iTrader: (19)

Sounds like **********s tried to pull a fast one on you. They'll never have my business. I hate companies like this. Good luck OP.
__________________
Appreciate 0
      09-22-2012, 01:06 AM   #19
avex8
Major
avex8's Avatar
323
Rep
1,337
Posts

Drives: 11 E92 m3, 15 F80 M3, GLC 63
Join Date: May 2011
Location: San Diego

iTrader: (3)

That's shady charging that much for a replica trunk. Return it and buy it from somewhere else. Also authentic trunk doesn't come in that color
Appreciate 0
      09-22-2012, 10:25 AM   #20
GTM_Challenge
GTM_Challenge's Avatar
United_States
270
Rep
2,946
Posts

Drives: E46 M3, E90 M3
Join Date: Jan 2010
Location: Nashville

iTrader: (7)

We are one of the authorized importers and can say that every Amuse or Ericsson Frp part we have brought in uses a white gel coat, comes wrapped in bubble and in an Ericsson box with badge or decal with it. From best I can tell this item looks to be a replica. Feel free to contact me if you have any other questions or concerns.
Appreciate 0
      09-22-2012, 01:00 PM   #21
Endless619
DHS
Endless619's Avatar
169
Rep
3,973
Posts

Drives: 2023 M4, 2020 Land Rover
Join Date: Oct 2010
Location: Disneyland

iTrader: (14)

Garage List
Looks like a replica and even if it was authentic, $2500 is WAY to much for a piece like this from Amuse. I had parts from Amuse 10 years ago on my S2000 and NSX and they were not this much, even back then. I wouldn't pay over $1200 new for an authentic Amuse trunk. Just not worth it today in 2012.

Sorry you got jipped.
Appreciate 0
      09-22-2012, 01:10 PM   #22
Grail05
Putcha ang ganda...
Grail05's Avatar
United_States
279
Rep
5,441
Posts

Drives: 17 F82 M4
Join Date: Feb 2010
Location: Los Angeles, Brea CA.

iTrader: (10)

Quote:
Originally Posted by Endless619 View Post
Looks like a replica and even if it was authentic, $2500 is WAY to much for a piece like this from Amuse. I had parts from Amuse 10 years ago on my S2000 and NSX and they were not this much, even back then. I wouldn't pay over $1200 new for an authentic Amuse trunk. Just not worth it today in 2012.

Sorry you got jipped.
Honda are totally in a different league .... i have an S2000 and i had ASM and Mugen parts which cost more than the amuse...

In BMW totally different... everything are just way more just cause its BMW...

I have the Ericsson Trunk for my E92 M3 and its well worth it..

Although i agree paying 2500 is crazy but it wont be right if we are just like you...

you gotta pay to play

well back to the topic.. i really just hope that modsbargain did not send him the replica and sold it for 2500
__________________
Appreciate 0
Post Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off



All times are GMT -5. The time now is 04:40 PM.




m3post
Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2024, vBulletin Solutions Inc.
1Addicts.com, BIMMERPOST.com, E90Post.com, F30Post.com, M3Post.com, ZPost.com, 5Post.com, 6Post.com, 7Post.com, XBimmers.com logo and trademark are properties of BIMMERPOST