BMW M3 Forum (E90 E92)

BMW Garage BMW Meets Register Search Today's Posts Mark Forums Read


Go Back   M3Post - BMW M3 Forum > M3 (E90 / E92 / E93) > Regional Forums > Canada
 
INDustry distribution
Post Reply
 
Thread Tools Search this Thread
      05-30-2011, 08:44 PM   #1
MaxL
Captain
Canada
18
Rep
952
Posts

 
Drives: E90 M3, Cayenne T, 991 GT3
Join Date: Jun 2007
Location: Bay Area

iTrader: (0)

Dealer damaged a car

A friend of mine bought an almost new X5 with 2,000km on it, then found out it's navi did not work - the menu item for in iDrive was just unavailable. So he took it to dealer, and many weeks later they said it's fixed. They replaced "the whole computer" (as they said).

My friend was out of town, so he asked me to pick up the car, to make sure it does not get mucked up standing on the lot for several weeks. I was making fun of him for being paranoid, but picked up the car looked at the car thoroughly to make sure there is no damage on the car on the outside.

Then his wife comes back to town and I get a call - come look, the car is all scratched up, what to do. Guess what - they did muck it up pretty well, just on the inside... I did not see it when I picked it up because scratches are on the side plastic panel that's covered by the seat back underneath driver's door handle - not immediately visible on black - and I was in a rush.

Anyway, I am 100% sure it's the dealer because it's impossible to scratch that side panel without removing the seat. Scratch under the door handle is also way too deep to be made during normal use (or you have to be a robocop) - it looks like it was stabbed with a lot of force from underneath. Also, one of the plastic thingies covering seat rails is broken off completely. Looks like a seat removal job gone badly.

So I told my friend's wife to call the dealer and tell them how things are. To my surprise, service adviser first implied that she or I did it (she was like - why the hell would I remove front seats?) and then told her to come in a week when the general manager will be back in town. I expected them to be more forthcoming and apologetic.

I hope they are going to fix it, but what to do if they refuse? Any way to go higher? Also, does anyone have a connection with the dealership that could help?

Thanks for any help or advice!
Appreciate 0
      05-30-2011, 09:03 PM   #2
STALKER
Brigadier General
50
Rep
3,662
Posts

 
Drives: 2008 E90 M3, 991 C4S, 997 GT3
Join Date: Feb 2009
Location: Toronto, ON

iTrader: (5)

Talk to the service manager, if they are of no help, then contact the area manager. The area manager will be more helpful.
__________________

2008 AW/FR E90 M3-SOLD
2013 991 C4S-SOLD
2010 GT3
Appreciate 0
      05-30-2011, 09:05 PM   #3
mohammadz
Major
23
Rep
1,247
Posts

 
Drives: M4, 991 GT3
Join Date: Dec 2007
Location: Toronto

iTrader: (8)

what dealership was this?
__________________
KW CS|Akrapovic GT4|Volk Racing TE37|ZCP|Rogue Engineering SSK|LUX|Macht Schnell|AiM Solo|RD Sport|Challenge|ProjectMu
Appreciate 0
      05-30-2011, 09:25 PM   #4
MaxL
Captain
Canada
18
Rep
952
Posts

 
Drives: E90 M3, Cayenne T, 991 GT3
Join Date: Jun 2007
Location: Bay Area

iTrader: (0)

Quote:
Originally Posted by STALKER View Post
Talk to the service manager, if they are of no help, then contact the area manager. The area manager will be more helpful.
I believe service manager told that he needs to general manager (of the whole branch, as I understood) to make a decision.

It is BMW Autohaus. Just to make sure I am not badmouthing them prematurely - they did not refuse to fix it, but did not agree yet either. If they fix it, it's still not a good thing that this happened, but stuff happens - I'd not be too pissed.
Appreciate 0
Post Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump


All times are GMT -5. The time now is 09:51 PM.




m3post
Powered by vBulletin® Version 3.7.0
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
1Addicts.com, BIMMERPOST.com, E90Post.com, F30Post.com, M3Post.com, ZPost.com, 5Post.com, 6Post.com, 7Post.com, XBimmers.com logo and trademark are properties of BIMMERPOST