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      08-27-2010, 08:27 AM   #1
I Wanna go Fast!
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Best service center in ChicagoLand?

I am actually in the western burbs. Due to some bad service at another BMW dealer, I need to change.

What is your favorite?
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      08-27-2010, 09:41 AM   #2
m3ns4n
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I have heard wonderful things about Patrick BMW. Supposedly their service is fantastic. I plan on checking them out, despite the drive from the southwest suburbs.
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      08-27-2010, 09:47 AM   #3
Brosef
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I've always had great service at Perillo, the sleezy commercials notwithstanding. They're extremely efficient. Not sure it's worth a trip into the city from the burbs though.
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      08-27-2010, 09:52 AM   #4
stefanot
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I've never had a problem with Patrick BMW's service department with any of my past M cars. I've seen a few E30 M3's and Z3M Coupes parked right outside the service area on different occasions which is always nice.
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      08-27-2010, 12:30 PM   #5
Crazy Bimmer
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I been taking all my modded BMWs to Patrick for the past 7 years.
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      08-29-2010, 09:18 PM   #6
MikeM3
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Couldn't stand motorwerks. Bought second BMW from Knauz, and loving them and service so far.
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      08-30-2010, 07:09 AM   #7
ChrisK
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Quote:
Originally Posted by MikeM3 View Post
Couldn't stand motorwerks. Bought second BMW from Knauz, and loving them and service so far.
Dealers run hot and cold. I have never had a problem with Motorwerks, Knuaz BMW damaged my seats in a BMW I had, and will never go back.

Knauz Mercedes service really sucks!

..hot and cold.

They only two dealers in the Chi-area you "must" stay away from are Fields BMW and Bill Jacobs BMW.
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      09-01-2010, 09:27 AM   #8
cipher5
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+1 for Patrick
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      09-25-2010, 12:03 AM   #9
M3 996
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I have had good luck with Laurel and Patrick.
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      10-03-2010, 11:06 AM   #10
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Lauel was always great to me, just sucks Andre (SA) left. Ryan Burton at Bill Jacobs has been good too (formerly at Laurel) and I am told Gus at Knauz is mod friendly for the northern burb residents.
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      10-15-2010, 08:30 PM   #11
tomob63
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Good experience so far with Ryan at Bill Jacobs
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      10-23-2010, 02:59 PM   #12
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I have been to a few of the service centers in the western suburbs with the best one being Laurel Bmw in Westmont. Jay Buis is the SA i have been using and he is great. Always goes the extra mile.
The worst place, by far, is Elmhurst BMW. One of their managers, "Corey", was a complete jerk. I was trying to explain the lag to him, and he argued with me. Extremely confrontational. Never went there again.
Bill Jacobs doesn't have any personal touch. Always got a vibe that I was getting ripped off there.
So, Laurel is the place I choose to go to...
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      10-26-2010, 08:05 PM   #13
ChiTownM
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Agree with Laurel BMW - even though they are AutoNation. They tend to be willing to deal on performance parts as well, including DINAN.
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      11-20-2010, 11:47 AM   #14
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Patrick gets my vote. If it doesn't have to be a dealer the guys at VS Motorsports are great.
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