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      09-14-2010, 09:21 PM   #1
toper
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Dealer Service recommendations in Bay Area (NorCal)

Just about coming up on my 1200m service and wanted to solicit some experiences from those in this area (especially if you have had a recent 1200m service, as well)...let me know where you went, name of service contact, and if you had a positive/negative experience. Also, any additional tips that might help me when I schedule the appointment, drop off/pick up, etc.

Thanks in Advance!!!
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      09-14-2010, 10:06 PM   #2
哇靠M3
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PeterPan BMW. Look for Kenny Lew.
DO NOT GO TO BMW SF
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      09-15-2010, 01:56 AM   #3
duk
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east bay or stevens creek are good
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      09-15-2010, 01:04 PM   #4
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Stevens Creek seems to have the best reviews from all the NorCal folks i have heard from on the board.
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      09-15-2010, 10:42 PM   #5
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I only work with Jeff Johnston. Whatever dealer he's at, I'm at. The best service regardless of the dealer. Started at Sonnen as a Service Advisor. Then he was the Service Manager for SF and Fremont. Now he's at Peter Pan.
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      09-15-2010, 10:48 PM   #6
哇靠M3
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Quote:
Originally Posted by chaos888 View Post
I only work with Jeff Johnston. Whatever dealer he's at, I'm at. The best service regardless of the dealer. Started at Sonnen as a Service Advisor. Then he was the Service Manager for SF and Fremont. Now he's at Peter Pan.
is the guy mod friendly?
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      09-16-2010, 12:36 PM   #7
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Yeah, I would say so. I don't have a lot of mods though.

Point is, I think he's deserving of a 5/5 rating unlike other advisors that have asked for 5's but didn't deliver a level of service that warranted it.
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      09-16-2010, 03:01 PM   #8
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I've had good and bad luck with both Stevens Creek and BMW of Mt View. BMW of Mt. View is heavily dependent on which adviser you get. SCBMW put a 4 foot scratch in the hood of my 05 m3 at it's 1200 mile service. That made me MAD. But, they've been good ever since. BMW of Mt View always has a long wait to drop the car off unless you go after 10am.
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      09-27-2010, 09:07 AM   #9
P-TownM3
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East Bay is good...have always had positive experience with both 335i and M3.
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      09-27-2010, 11:09 AM   #10
SFPunjabi
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I am taking mine for the 1200 service to sonnen on thursday will let you know how it goes....
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      09-27-2010, 11:20 AM   #11
toper
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thanks for all the replies guys, just passed 1k so I'm looking forward to getting the first service done so I can unleash the beast lol...
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      09-27-2010, 11:36 AM   #12
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Stevens Creek has treated me well for my M3 and my old Z4M. Both Daryl Brown and Brian Phillips were great to work with.
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      09-27-2010, 12:27 PM   #13
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Quote:
Originally Posted by rclee337 View Post
Stevens Creek has treated me well for my M3 and my old Z4M. Both Daryl Brown and Brian Phillips were great to work with.
I can vouch for Brian as well. Been taking both my cars (before I sold the 1er) to him for almost 2 years. Really nice guy.
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      09-28-2010, 01:34 PM   #14
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fremont bmw's treated me well with my modified e46m3. too bad freddy's no longer there...
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      09-28-2010, 01:49 PM   #15
duk
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Brian is good from stevens creek
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      09-28-2010, 03:40 PM   #16
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Been Using Mountain View BMW Service for 10 years, Not Bad!
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