Urgent question before I dropoff the car in Munich!! Help!

VonSwoopington · 09-28-2010, 03:23 PM

So I'm dropping my car off tomorrow and finishing my ED... i just want to say that it is absolutely amazing BUT I ran into some problems.

Some jack@ss in Zurich almost ran me off the street and i scraped the edge of the ZCP wheels on the sidewalk. Doesn't look like there is any bent pins or spokes. What I do notice is that there is scratches and paint flakes fell off.

Will this be covered under the ED insurance provided by BMW? Should I mention this at the dropoff inspection tomorrow? Anyone with prior ED experience please let me know ASAP as I have to drop off the car in roughly 10 hours.

Thanks!! Pics to come soon

EDIT: Pic added. Sorry for my finger being in the picture. Look for the scrapes near the bottom left of the picture

Nautik · 09-28-2010, 03:29 PM

I've never done the ED option but I would just ask BMW if that is covered. It probably is if you are willing to pay the deductible. You never know, they might hook you up.

Either way, not seeing the pictures yet I suspect you can have it fixed for 100-150 dollars providing it is just superficial damage (meaning you didn't bend the actual rim).

kcdude24 · 09-28-2010, 03:31 PM

The HARMS rep will do a visual inspection and note any issues. This should be pointed out. I believe there was a checkbox on the document that notes typical road rash type stuff...this should be noted separately. It also should be fixed either by the VPC or by your ED dealer (via ins claim)...depends upon the damage.

GL...enjoy a dunkel for me.

kscarrol · 09-28-2010, 03:40 PM

I'm sorry, but without proper pictures for proof we can provide no further assistance in this matter...

comebackid · 09-28-2010, 03:42 PM

I've read on the forums that whatever damage was done (within reason), they fixed it with no questions asked. No charge. I don't recall if the customer gave the heads up. But I assume they will obviously see it.

JohnnyRoaster · 09-28-2010, 03:49 PM

Just mention it when you drop off the car. Often cars are damage during the shipping reguardless of ED or regular cars coming in. The VPC goes over each car and fixes anything that has happened.

Bubbles · 09-28-2010, 03:49 PM

Quote:

Originally Posted by VonSwoopington

So I'm dropping my car off tomorrow and finishing my ED... i just want to say that it is absolutely amazing BUT I ran into some problems.

Some jack@ss in Zurich almost ran me off the street and i scraped the edge of the ZCP wheels on the sidewalk. Doesn't look like there is any bent pins or spokes. What I do notice is that there is scratches and paint flakes fell off.

Will this be covered under the ED insurance provided by BMW? Should I mention this at the dropoff inspection tomorrow? Anyone with prior ED experience please let me know ASAP as I have to drop off the car in roughly 10 hours.

Thanks!! Pics to come soon

Yes, it will be covered. Make sure to point out the damage to the kind lady at HARMS. You will have a new wheel on delivery. No issues.

VonSwoopington · 09-28-2010, 04:35 PM

Quote:

Originally Posted by Nautik

I've never done the ED option but I would just ask BMW if that is covered. It probably is if you are willing to pay the deductible. You never know, they might hook you up.

Either way, not seeing the pictures yet I suspect you can have it fixed for 100-150 dollars providing it is just superficial damage (meaning you didn't bend the actual rim).

Yeah I don't think the rims were bent... I'll let the rep know tomorrow.

Quote:

Originally Posted by kcdude24

The HARMS rep will do a visual inspection and note any issues. This should be pointed out. I believe there was a checkbox on the document that notes typical road rash type stuff...this should be noted separately. It also should be fixed either by the VPC or by your ED dealer (via ins claim)...depends upon the damage.

GL...enjoy a dunkel for me.

Thanks for the info. I sure hope its covered or I'll just have to buy another wheel

.

Quote:

Originally Posted by kscarrol

I'm sorry, but without proper pictures for proof we can provide no further assistance in this matter...

It's pretty late out right now. I'll try and take a pic early tomorrow morning.

Quote:

Originally Posted by comebackid

I've read on the forums that whatever damage was done (within reason), they fixed it with no questions asked. No charge. I don't recall if the customer gave the heads up. But I assume they will obviously see it.

Thanks. That's much more reassuring. I was absolutely furious when I heard the scrape of metal and concrete

Quote:

Originally Posted by JohnnyRoaster

Just mention it when you drop off the car. Often cars are damage during the shipping reguardless of ED or regular cars coming in. The VPC goes over each car and fixes anything that has happened.

Thanks! I'll keep everyone updated.

Quote:

Originally Posted by Bubbles

Yes, it will be covered. Make sure to point out the damage to the kind lady at HARMS. You will have a new wheel on delivery. No issues.

Yes! I'd rather have a new wheel than a repaired one. I'll try not to get my hopes up too high. I just hope they fix it so I can't notice it... It's such a perfect car but that one little spot is bugging the hell out of me...

Also did you guys take the floormats with you or did you leave that in the car upon dropoff?

I'll be taking the warning triangle, medical kit, and license plate holder with me so far..

VonSwoopington · 09-28-2010, 04:43 PM

Not a picture of the scratch but a shot at the welt for the help.

I just need to know if i need to take the floormats with me or not now.

Thanks

askjeeves · 09-28-2010, 05:40 PM

car looks great. ED is a great experience.

mats stay in the car.

esquire · 09-28-2010, 05:44 PM

Quote:

Originally Posted by VonSwoopington

Not a picture of the scratch but a shot at the welt for the help.

I just need to know if i need to take the floormats with me or not now.

Thanks

Not 100% sure about this, but i believe you're supposed to take the front license plate with you (assuming you want to keep your euro plate).

I seem to recall something to that effect while reading up on David Avilles' site www.eurocarsonline.com.

Can other members corroborate?

-esquire

EDIT - Scratch that. Here is what the website says about plates

Quote:

Originally Posted by eurocarsonline

I’d like to keep the European plates, as a souvenir. Is this possible?

Both plates must remain on vehicles being dropped off, effective July 1, 2009. There is no guarantee that the rear plate will be on the car once it arrives in the U.S. New European Customs Regulations require both license plates to remain on the vehicle until it reaches the U.S. Customers that want to keep the license plates as souvenir will have to wait until the vehicle arrives the dealership. Because the front license plate is only taped to the bumper and not drilled (with the exception of the 7 Series and X3), we cannot provide any guarantee that both license plates will be on the vehicle once it arrives.

VonSwoopington · 09-28-2010, 05:51 PM

Quote:

Originally Posted by askjeeves

car looks great. ED is a great experience.

mats stay in the car.

Thanks. It sure was going to be hard getting the mats home lol

.

Quote:

Originally Posted by esquire

Not 100% sure about this, but i believe you're supposed to take the front license plate with you (assuming you want to keep your euro plate).

I seem to recall something to that effect while reading up on David Avilles' site www.eurocarsonline.com.

Can other members corroborate?

-esquire

EDIT - Scratch that. Here is what the website says about plates

Yah I had already known about the plate situation. They stopped that a couple years ago unfortunately. I had a great plate too "M 1900 Z". Would've been perfect.

. Thanks for the info though!

kscarrol · 09-28-2010, 06:17 PM

Quote:

Originally Posted by VonSwoopington

Not a picture of the scratch but a shot at the welt for the help.

I just need to know if i need to take the floormats with me or not now.

Thanks

Beautiful Von!!

mrdenis · 09-28-2010, 06:23 PM

Quote:

Originally Posted by VonSwoopington

Thanks. It sure was going to be hard getting the mats home lol

.

Yah I had already known about the plate situation. They stopped that a couple years ago unfortunately. I had a great plate too "M 1900 Z". Would've been perfect.

. Thanks for the info though!

I received my ED car with both German tourist plates when I took re-delivery in SC. They were in pristine condition (until they repeatedly got run over by my carry-on luggage in the trunk when I was having too much fun on the trip back home...)

kscarrol · 09-28-2010, 07:14 PM

One more question Von, what tires came on your car? PS2's or the Conti's?

JohnnyRoaster · 09-28-2010, 07:15 PM

Be sure to take the hardware for the triangle. Some people have forgotten that or left it on the car. It is a perfect place to mount the Euro plate when you get back home.

Be sure that the first aid kit is in a checked bag. There are some sharp things in there that won't make it past security.

For what it is worth, I left a couple of things I didn't really care about in trunk and they made it back. I have heard about some people leaving dirty laundry in there that made it back.

VonSwoopington · 09-29-2010, 02:07 AM

Quote:

Originally Posted by mrdenis

I received my ED car with both German tourist plates when I took re-delivery in SC. They were in pristine condition (until they repeatedly got run over by my carry-on luggage in the trunk when I was having too much fun on the trip back home...)

Hm.. I'll have to talk to my dealer about setting that up. Thanks for the heads up.

Quote:

Originally Posted by kscarrol

One more question Von, what tires came on your car? PS2's or the Conti's?

Looks like Michelin tires so PS2s I'm assuming. Our M6 has michelin tires too.

Quote:

Originally Posted by JohnnyRoaster

Be sure to take the hardware for the triangle. Some people have forgotten that or left it on the car. It is a perfect place to mount the Euro plate when you get back home.

Be sure that the first aid kit is in a checked bag. There are some sharp things in there that won't make it past security.

For what it is worth, I left a couple of things I didn't really care about in trunk and they made it back. I have heard about some people leaving dirty laundry in there that made it back.

Thanks! I'll be sure to set that in the checked bagage.

Off to see the city and then my flight! Thanks everyone for the help.

outie · 09-29-2010, 02:18 AM

Wheels are 100% covered. I had both my passenger side rims scratched very badly with a bump on 1 of the tires. Although the VPC did not repair any of them, the dealer repaired them. However, I did not like the result (the color doesn't really match the hyper silver on the original ZCP wheels) and ED insurance took care of it. Got new wheels instead without any issue.

VonSwoopington · 09-30-2010, 11:56 AM

Quote:

Originally Posted by outie

Wheels are 100% covered. I had both my passenger side rims scratched very badly with a bump on 1 of the tires. Although the VPC did not repair any of them, the dealer repaired them. However, I did not like the result (the color doesn't really match the hyper silver on the original ZCP wheels) and ED insurance took care of it. Got new wheels instead without any issue.

Thanks. I talked to my dealer and he mentioned the same thing pretty much. I hope the color gets matched or I'll have to try to get some new wheels.

How hard was it to get new wheels through the ED insurance?

Also my car came with a combox if anyone was wondering.

Thanks

valeram · 09-30-2010, 01:11 PM

No worries mate. It will be covered and taken care of. Just as long as you reported and noted in the inspection papers. I had a tiny stone chips that I reported and it was repaired and gone before I pick it up from my dealer.

VonSwoopington · 09-30-2010, 01:19 PM

Quote:

Originally Posted by valeram

No worries mate. It will be covered and taken care of. Just as long as you reported and noted in the inspection papers. I had a tiny stone chips that I reported and it was repaired and gone before I pick it up from my dealer.

I'm pretty sure I had a small stone chip on the hood too. I told them that there was but since it was raining and the car was dirty from waterspots they couldn't find it during inspection...

Are they thorough enough to look for that kind of stuff at the VPC or will I have to just deal with that little spot. I'm sure I'll see it the moment I get the car...

outie · 09-30-2010, 03:19 PM

Quote:

Originally Posted by VonSwoopington

Thanks. I talked to my dealer and he mentioned the same thing pretty much. I hope the color gets matched or I'll have to try to get some new wheels.

How hard was it to get new wheels through the ED insurance?

Also my car came with a combox if anyone was wondering.

Thanks

I emailed the ED claim manager Kelly and she contacted my CA, then CA asked me to bring the car in and got it taken care of. Good luck!

09-28-2010, 03:23 PM	#1
VonSwoopington Captain Drives: BMW M3 e90 Join Date: Jun 2010 Location: NoVA Posts: 636 iTrader: (0)	Urgent question before I dropoff the car in Munich!! Help! So I'm dropping my car off tomorrow and finishing my ED... i just want to say that it is absolutely amazing BUT I ran into some problems. Some jack@ss in Zurich almost ran me off the street and i scraped the edge of the ZCP wheels on the sidewalk. Doesn't look like there is any bent pins or spokes. What I do notice is that there is scratches and paint flakes fell off. Will this be covered under the ED insurance provided by BMW? Should I mention this at the dropoff inspection tomorrow? Anyone with prior ED experience please let me know ASAP as I have to drop off the car in roughly 10 hours. Thanks!! Pics to come soon EDIT: Pic added. Sorry for my finger being in the picture. Look for the scrapes near the bottom left of the picture __________________ Euro Delivery Pics 2011.5 JB/FR/ZCP/ZP2/ZCV/DCT/Heated Seats Last edited by VonSwoopington; 09-30-2010 at 04:35 PM.
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09-28-2010, 03:29 PM	#2
Nautik Lieutenant Drives: 2009 AW M3 DCT Join Date: May 2010 Location: NoVA Posts: 490 iTrader: (0)	I've never done the ED option but I would just ask BMW if that is covered. It probably is if you are willing to pay the deductible. You never know, they might hook you up. Either way, not seeing the pictures yet I suspect you can have it fixed for 100-150 dollars providing it is just superficial damage (meaning you didn't bend the actual rim). __________________ 2009 e92 M3 - AW DCT - Apex Arc8s - Corsa

09-28-2010, 03:40 PM	#4
kscarrol Major Drives: 2011 E90 M3 Join Date: Jun 2010 Location: New Orleans, LA Posts: 1,456 iTrader: (0)	I'm sorry, but without proper pictures for proof we can provide no further assistance in this matter... __________________ Current: 2011 Space Grey E90 M3, DCT, Comp. Pkg., Conv. Pkg., everything but Cold Weather Pkg! Gone: 2008 550, Space Grey, Sports Package, Sport Auto Transmission. Sold: 2004 545i (U.S.), Steptronic, Silver Gray.

09-28-2010, 03:49 PM	#6
JohnnyRoaster Captain Drives: 09 Jerez Black M3 Sedan Join Date: Nov 2008 Location: Outside Beantown Posts: 940 iTrader: (0)	Just mention it when you drop off the car. Often cars are damage during the shipping reguardless of ED or regular cars coming in. The VPC goes over each car and fixes anything that has happened. __________________

09-28-2010, 04:43 PM	#9
VonSwoopington Captain Drives: BMW M3 e90 Join Date: Jun 2010 Location: NoVA Posts: 636 iTrader: (0)	Not a picture of the scratch but a shot at the welt for the help. I just need to know if i need to take the floormats with me or not now. Thanks __________________ Euro Delivery Pics 2011.5 JB/FR/ZCP/ZP2/ZCV/DCT/Heated Seats

09-28-2010, 03:31 PM	#3
kcdude24 First Lieutenant Drives: 2011 M3 Join Date: Feb 2010 Location: KC Posts: 319 iTrader: (1)	The HARMS rep will do a visual inspection and note any issues. This should be pointed out. I believe there was a checkbox on the document that notes typical road rash type stuff...this should be noted separately. It also should be fixed either by the VPC or by your ED dealer (via ins claim)...depends upon the damage. GL...enjoy a dunkel for me.

09-28-2010, 03:42 PM	#5
comebackid First Lieutenant Drives: 2011 335i M Sport Coupe Join Date: Nov 2006 Location: Northern New Jersey Posts: 317 iTrader: (0)	I've read on the forums that whatever damage was done (within reason), they fixed it with no questions asked. No charge. I don't recall if the customer gave the heads up. But I assume they will obviously see it.

09-28-2010, 05:40 PM	#10
askjeeves First Lieutenant Drives: 350z/e92 m3 Join Date: Jun 2008 Location: Miami, FL Posts: 319 iTrader: (0)	car looks great. ED is a great experience. mats stay in the car. __________________ 2011 e92 ///m3 zcp - jzb/fr ED 6/29/10

09-28-2010, 07:14 PM	#15
kscarrol Major Drives: 2011 E90 M3 Join Date: Jun 2010 Location: New Orleans, LA Posts: 1,456 iTrader: (0)	One more question Von, what tires came on your car? PS2's or the Conti's? __________________ Current: 2011 Space Grey E90 M3, DCT, Comp. Pkg., Conv. Pkg., everything but Cold Weather Pkg! Gone: 2008 550, Space Grey, Sports Package, Sport Auto Transmission. Sold: 2004 545i (U.S.), Steptronic, Silver Gray.

09-28-2010, 07:15 PM	#16
JohnnyRoaster Captain Drives: 09 Jerez Black M3 Sedan Join Date: Nov 2008 Location: Outside Beantown Posts: 940 iTrader: (0)	Be sure to take the hardware for the triangle. Some people have forgotten that or left it on the car. It is a perfect place to mount the Euro plate when you get back home. Be sure that the first aid kit is in a checked bag. There are some sharp things in there that won't make it past security. For what it is worth, I left a couple of things I didn't really care about in trunk and they made it back. I have heard about some people leaving dirty laundry in there that made it back. __________________

09-29-2010, 02:18 AM	#18
outie Lieutenant Drives: 2011 M3 ZCP Join Date: Feb 2009 Location: CA Posts: 482 iTrader: (0)	Wheels are 100% covered. I had both my passenger side rims scratched very badly with a bump on 1 of the tires. Although the VPC did not repair any of them, the dealer repaired them. However, I did not like the result (the color doesn't really match the hyper silver on the original ZCP wheels) and ED insurance took care of it. Got new wheels instead without any issue. __________________

09-30-2010, 01:11 PM	#20
valeram Major Drives: E92 M3 DCT Join Date: Oct 2006 Location: Dublin, OH Posts: 1,276 iTrader: (0)	No worries mate. It will be covered and taken care of. Just as long as you reported and noted in the inspection papers. I had a tiny stone chips that I reported and it was repaired and gone before I pick it up from my dealer.

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