Best service center in ChicagoLand?

I Wanna go Fast! · 08-27-2010, 08:27 AM

I am actually in the western burbs. Due to some bad service at another BMW dealer, I need to change.

What is your favorite?

m3ns4n · 08-27-2010, 09:41 AM

I have heard wonderful things about Patrick BMW. Supposedly their service is fantastic. I plan on checking them out, despite the drive from the southwest suburbs.

Brosef · 08-27-2010, 09:47 AM

I've always had great service at Perillo, the sleezy commercials notwithstanding. They're extremely efficient. Not sure it's worth a trip into the city from the burbs though.

stefanot · 08-27-2010, 09:52 AM

I've never had a problem with Patrick BMW's service department with any of my past M cars. I've seen a few E30 M3's and Z3M Coupes parked right outside the service area on different occasions which is always nice.

Crazy Bimmer · 08-27-2010, 12:30 PM

I been taking all my modded BMWs to Patrick for the past 7 years.

MikeM3 · 08-29-2010, 09:18 PM

Couldn't stand motorwerks. Bought second BMW from Knauz, and loving them and service so far.

ChrisK · 08-30-2010, 07:09 AM

Quote:

Originally Posted by MikeM3

Couldn't stand motorwerks. Bought second BMW from Knauz, and loving them and service so far.

Dealers run hot and cold. I have never had a problem with Motorwerks, Knuaz BMW damaged my seats in a BMW I had, and will never go back.

Knauz Mercedes service really sucks!

..hot and cold.

They only two dealers in the Chi-area you "must" stay away from are Fields BMW and Bill Jacobs BMW.

cipher5 · 09-01-2010, 09:27 AM

+1 for Patrick

M3 996 · 09-25-2010, 12:03 AM

I have had good luck with Laurel and Patrick.

UdubBadger · 10-03-2010, 11:06 AM

Lauel was always great to me, just sucks Andre (SA) left. Ryan Burton at Bill Jacobs has been good too (formerly at Laurel) and I am told Gus at Knauz is mod friendly for the northern burb residents.

tomob63 · 10-15-2010, 08:30 PM

Good experience so far with Ryan at Bill Jacobs

bsatestb · 10-23-2010, 02:59 PM

I have been to a few of the service centers in the western suburbs with the best one being Laurel Bmw in Westmont. Jay Buis is the SA i have been using and he is great. Always goes the extra mile.
The worst place, by far, is Elmhurst BMW. One of their managers, "Corey", was a complete jerk. I was trying to explain the lag to him, and he argued with me. Extremely confrontational. Never went there again.
Bill Jacobs doesn't have any personal touch. Always got a vibe that I was getting ripped off there.
So, Laurel is the place I choose to go to...

ChiTownM · 10-26-2010, 08:05 PM

Agree with Laurel BMW - even though they are AutoNation. They tend to be willing to deal on performance parts as well, including DINAN.

ykim66 · 11-20-2010, 11:47 AM

Patrick gets my vote. If it doesn't have to be a dealer the guys at VS Motorsports are great.

08-27-2010, 08:27 AM	#1
I Wanna go Fast! Private First Class Drives: 08 l E90 l AW l PREMIUM l TECH Join Date: Aug 2010 Location: Illinois Posts: 198 iTrader: (0)	Best service center in ChicagoLand? I am actually in the western burbs. Due to some bad service at another BMW dealer, I need to change. What is your favorite? __________________ ///M 08 l E90 l AW l 6MT l TECH l PREMIUM l 19 220M
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08-27-2010, 12:30 PM	#5
Crazy Bimmer The Jesal Drives: E90 M3 Join Date: Nov 2005 Location: Chicago IL Posts: 5,727 iTrader: (15) Garage List 2009 BMW M3 [0.00]	I been taking all my modded BMWs to Patrick for the past 7 years. __________________ 2009 E90 M3

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08-27-2010, 09:41 AM	#2
m3ns4n Enlisted Member Drives: e92 M3 Join Date: Jul 2010 Location: Chicago Suburbs Posts: 34 iTrader: (0)	I have heard wonderful things about Patrick BMW. Supposedly their service is fantastic. I plan on checking them out, despite the drive from the southwest suburbs.

08-27-2010, 09:47 AM	#3
Brosef Lieutenant Colonel Drives: 2011 M Join Date: Aug 2009 Location: Chicago Posts: 1,510 iTrader: (3)	I've always had great service at Perillo, the sleezy commercials notwithstanding. They're extremely efficient. Not sure it's worth a trip into the city from the burbs though.

08-27-2010, 09:52 AM	#4
stefanot Private Drives: 2011.5 Alpine White M3 Coupe Join Date: Aug 2010 Location: Addison, IL Posts: 83 iTrader: (0)	I've never had a problem with Patrick BMW's service department with any of my past M cars. I've seen a few E30 M3's and Z3M Coupes parked right outside the service area on different occasions which is always nice.

08-29-2010, 09:18 PM	#6
MikeM3 Private Drives: 08 M3 e93 Join Date: Apr 2010 Location: Chicago Posts: 57 iTrader: (1)	Couldn't stand motorwerks. Bought second BMW from Knauz, and loving them and service so far.

09-01-2010, 09:27 AM	#8
cipher5 Drives: 2011 M3 Coupe Join Date: Jul 2007 Location: Hollywood, FL Posts: 2,730 iTrader: (10)	+1 for Patrick

09-25-2010, 12:03 AM	#9
M3 996 Private First Class Drives: 2008 E92 Join Date: Oct 2008 Location: Chicago Posts: 183 iTrader: (0)	I have had good luck with Laurel and Patrick.

10-03-2010, 11:06 AM	#10
UdubBadger Banned Drives: '04 330i ZHP Join Date: Dec 2007 Location: Chicago Burbs Posts: 24,714 iTrader: (22) Garage List 2004 BMW 330i ZHP [4.75] 2011 135i [3.73] 2008 328xi [4.38]	Lauel was always great to me, just sucks Andre (SA) left. Ryan Burton at Bill Jacobs has been good too (formerly at Laurel) and I am told Gus at Knauz is mod friendly for the northern burb residents.

10-15-2010, 08:30 PM	#11
tomob63 Captain Drives: 2009 335i Join Date: Mar 2009 Location: Chicago Posts: 601 iTrader: (11)	Good experience so far with Ryan at Bill Jacobs

10-23-2010, 02:59 PM	#12
bsatestb Enlisted Member Drives: 2008 M3, 2010 MB ml550 Join Date: Dec 2007 Location: Chicago Posts: 30 iTrader: (0)	I have been to a few of the service centers in the western suburbs with the best one being Laurel Bmw in Westmont. Jay Buis is the SA i have been using and he is great. Always goes the extra mile. The worst place, by far, is Elmhurst BMW. One of their managers, "Corey", was a complete jerk. I was trying to explain the lag to him, and he argued with me. Extremely confrontational. Never went there again. Bill Jacobs doesn't have any personal touch. Always got a vibe that I was getting ripped off there. So, Laurel is the place I choose to go to...

10-26-2010, 08:05 PM	#13
ChiTownM Enlisted Member Drives: e92 M3 Join Date: Oct 2010 Location: Chicago Posts: 40 iTrader: (0)	Agree with Laurel BMW - even though they are AutoNation. They tend to be willing to deal on performance parts as well, including DINAN.

11-20-2010, 11:47 AM	#14
ykim66 Private Drives: E93 M3 Join Date: Nov 2010 Location: Chicago, IL Posts: 78 iTrader: (1) Garage List 2008 M3 [0.00]	Patrick gets my vote. If it doesn't have to be a dealer the guys at VS Motorsports are great.