Good/honest BMW service in Newport beach area

adanil · 01-06-2010, 11:57 PM

I'm about to take my car for 1200 service in a couple of weeks. Does anybody know good/honest BMW dealer/service in Newport beach area?

I've read some service reviews but people tend to post negative reviews more than good ones....

Thanks.

aus · 01-07-2010, 12:16 AM

Your only choices are Sterling and Crevier. Both seem to be pretty good for service.

shaunt · 01-07-2010, 12:33 AM

+1 for Crevier

Bluesummer · 01-07-2010, 03:47 AM

+1 on Sterling.

and +1000 on DON"T take your car to Irvine BMW

AMMZING · 01-07-2010, 07:02 AM

Quote:

Originally Posted by PencilGeek

Do not take to Irvine BMW under any circumstances.

They flagged my car in the BMW computers, took pictures of it, made it a toxic asset for warranty work, and then insulted me by sending me a very nasty letter saying my car was modified and they had voided my warranty. The letter was so insulting because they wrote it as if we had tried to hide the fact that my car was modified, and were trying to defraud them into performing the work. The letter was deceitful because an individual dealership doesn't even have the authority to void my warranty -- only BMWNA has that authority.

The dirty deed was done on October 29th, 2009, when my car was taken to them for normal warranty repair.

what a bunch of dicks. Remind me NOT to buy my M3 from them

Kobaiyashi · 01-07-2010, 08:57 AM

Another +1 for Sterling. Ask for Chris Zappia who's a relatively young guy but super attentive and seems to know his stuff.

OC ///M · 01-07-2010, 09:16 AM

I went to HS with the Service Manager at Sterling. Kevin's people will take care of you.

Aussie7 · 01-07-2010, 06:12 PM

I use Crevier but I always use the same SA, John Thatcher. I have had 4 cars serviced by him all of which I didn't buy at Crevier and he always is spot on

aus · 01-07-2010, 06:28 PM

Thatcher is very good.

adanil · 01-07-2010, 11:37 PM

Thanks guys. I'm sure I won't bring my car to Irvine BMW for sure.

M-Tuned · 01-08-2010, 12:34 AM

how about Long Beach BMW or New Century BMW?! I've heard good things about Long Beach BMW.

ChasenM3 · 01-08-2010, 01:43 PM

Quote:

Originally Posted by M-Tuned

how about Long Beach BMW or New Century BMW?! I've heard good things about Long Beach BMW.

Long Beach has gone to the ****. New ownership/management.

aus · 01-08-2010, 11:24 PM

I've been OK with the service at Long Beach. Sometime you need to bring the SIB in to show them, but they're very receptive to them.

roller · 01-09-2010, 03:24 PM

Does anyone know if John at Crevier is mod friendly?

6MT M3 · 01-09-2010, 04:04 PM

Is Shelly BMW any good?

Aussie7 · 01-09-2010, 10:11 PM

Roller, I had my Mini and my 330ci serviced by him and they were modded and I had no problems. My M3 has an AA exhaust and there was no problem when I had the last service

Mr.Bimmer · 01-15-2010, 04:52 PM

Quote:

Originally Posted by adanil

I'm about to take my car for 1200 service in a couple of weeks. Does anybody know good/honest BMW dealer/service in Newport beach area?

I've read some service reviews but people tend to post negative reviews more than good ones....

Thanks.

i've had good luck with sterling bmw service. talk to chris zappia in service, he's a straight up guy.

i have 600 miles on my car, soon to be 1200 service. i live in nc too, hola neighbor!

Kyosho · 01-19-2010, 12:36 AM

Chris Zappia @ Sterling BMW

He has always taken care of me. When I had my 335, whenever a problem happened, he would let me take it in 15minutes later and get it all fixed by later on in the afternoon.

aus · 01-19-2010, 12:41 AM

The guys/gals at Long Beach have no probles with wheel and exhaust and actually compliment me on the mods.

MFIZZLENYC · 01-19-2010, 02:27 PM

HAHAHA Chris Zappia is a Liar he makes you believe he is your friend and he is not!!!!!! and Sterling is Horrible at service I lost thousands of Dollars going there with my M5.... You can search other forums for Horror stories.....

BTW I spent about $10,000 Dollars there om Maintenance and the only real fix was my Radiator that Blew so $1000 was well spent and 9 thousand thrown out the window into sterling pocket... the worst part is that nothing was fixed and I had to bring the car elsewhere to have it properly diagnose and fix ....

The funny part is we had a big dispute over a $2000 dollar repair which ended up costing me $600 to fix elsewhere but sterling would not reimburse me for the difference as well as telling me I was no Longer welcome there after spending $10,000 Dollars in repairs....

So I went to Crevier BMW and purchased A brand new 135 loaded $50,100 as a daily driver great service and sales!!!

I only go to True speed for service on My M car come to the meet on Saturday to see the facility ....

01-06-2010, 11:57 PM	#1
adanil Registered Drives: 2010 M3 6MT Join Date: Jan 2010 Location: Newport Coast Posts: 2 iTrader: (0)	Good/honest BMW service in Newport beach area I'm about to take my car for 1200 service in a couple of weeks. Does anybody know good/honest BMW dealer/service in Newport beach area? I've read some service reviews but people tend to post negative reviews more than good ones.... Thanks.
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01-07-2010, 12:16 AM	#2
aus Major General Drives: M3 Join Date: Jul 2005 Location: Seal Beach, CA Posts: 6,182 iTrader: (5)	Your only choices are Sterling and Crevier. Both seem to be pretty good for service. __________________ Let me get this straight... You are swapping out parts designed by some of the top engineers in the world because some guys sponsored by a company told you it's "better??" But when you ask the same guy about tracking, "oh no, I have a kid now" or "I just detailed my car." or "i just got new tires."

01-07-2010, 12:33 AM	#3
shaunt Lieutenant Drives: 10' E92 M3 Join Date: Mar 2007 Location: Laguna Niguel, CA Posts: 411 iTrader: (0)	+1 for Crevier __________________ LTBMW \| Gintani

01-07-2010, 03:47 AM	#4
Bluesummer Lieutenant General Drives: slower than Ayrton Senna Join Date: Dec 2006 Location: Nürburgring, be there once, your heart, your soul will stay there. Posts: 15,311 iTrader: (13) Garage List 2011 E82 135 [0.00] 2011 M3 [0.00] 2007 335 [0.00]	+1 on Sterling. and +1000 on DON"T take your car to Irvine BMW __________________ R.I.P. Steve Noh

01-07-2010, 08:57 AM	#6
Kobaiyashi First Lieutenant Drives: 08 E90 M3 (JetBlack/FoxRedExt) Join Date: Mar 2007 Location: East Bay, CA Posts: 313 iTrader: (0)	Another +1 for Sterling. Ask for Chris Zappia who's a relatively young guy but super attentive and seems to know his stuff. __________________

01-07-2010, 09:16 AM	#7
OC ///M Lieutenant Colonel Drives: SSII e92 M3 Join Date: Feb 2007 Location: So Cal Posts: 1,713 iTrader: (0)	Sterling I went to HS with the Service Manager at Sterling. Kevin's people will take care of you. __________________ OC ///M 2011 ZCP \| ED + PCD \| Akra Evo \| Brembo 380mm \| ESS Tuning Software \| Evosport Pulley \| Molded OEM Spoiler & Splitters \|

01-07-2010, 06:12 PM	#8
Aussie7 Private First Class Drives: 2008 E90 M3 SSII Join Date: Oct 2008 Location: socal Posts: 188 iTrader: (1)	I use Crevier but I always use the same SA, John Thatcher. I have had 4 cars serviced by him all of which I didn't buy at Crevier and he always is spot on

01-07-2010, 06:28 PM	#9
aus Major General Drives: M3 Join Date: Jul 2005 Location: Seal Beach, CA Posts: 6,182 iTrader: (5)	Thatcher is very good. __________________ Let me get this straight... You are swapping out parts designed by some of the top engineers in the world because some guys sponsored by a company told you it's "better??" But when you ask the same guy about tracking, "oh no, I have a kid now" or "I just detailed my car." or "i just got new tires."

01-07-2010, 11:37 PM	#10
adanil Registered Drives: 2010 M3 6MT Join Date: Jan 2010 Location: Newport Coast Posts: 2 iTrader: (0)	Thanks guys. I'm sure I won't bring my car to Irvine BMW for sure.

01-08-2010, 12:34 AM	#11
M-Tuned JOY IS BMW. Drives: 2010 AW/FR E92 M3 Join Date: Jul 2009 Location: SoCal Posts: 317 iTrader: (0)	how about Long Beach BMW or New Century BMW?! I've heard good things about Long Beach BMW. __________________ 2010 E92 M3 - Alpine White / Fox Red - DCT

01-08-2010, 11:24 PM	#13
aus Major General Drives: M3 Join Date: Jul 2005 Location: Seal Beach, CA Posts: 6,182 iTrader: (5)	I've been OK with the service at Long Beach. Sometime you need to bring the SIB in to show them, but they're very receptive to them. __________________ Let me get this straight... You are swapping out parts designed by some of the top engineers in the world because some guys sponsored by a company told you it's "better??" But when you ask the same guy about tracking, "oh no, I have a kid now" or "I just detailed my car." or "i just got new tires."

01-09-2010, 03:24 PM	#14
roller Private First Class Drives: E92 Join Date: Jun 2009 Location: OC, CA Posts: 164 iTrader: (0)	Does anyone know if John at Crevier is mod friendly?

01-09-2010, 04:04 PM	#15
6MT M3 Lieutenant Drives: 2010 BMW M3 E92 Coupe Join Date: Oct 2009 Location: Orange County, California Posts: 569 iTrader: (0)	Is Shelly BMW any good? __________________ BMW ///M3 Coupe: Alpine White \|\| 19" Forged \|\| 6MT \|\| Premium Package \|\| Black Novillo \|\| Carbon Leather \|\| iPod + USB \|\| Smartphone Completed November 16, 2009 Received December 29,2009

01-09-2010, 10:11 PM	#16
Aussie7 Private First Class Drives: 2008 E90 M3 SSII Join Date: Oct 2008 Location: socal Posts: 188 iTrader: (1)	Roller, I had my Mini and my 330ci serviced by him and they were modded and I had no problems. My M3 has an AA exhaust and there was no problem when I had the last service

01-19-2010, 12:36 AM	#18
Kyosho Lieutenant Drives: E90 M3 Join Date: Jun 2007 Location: Irvine CA Posts: 560 iTrader: (4)	Chris Zappia @ Sterling BMW He has always taken care of me. When I had my 335, whenever a problem happened, he would let me take it in 15minutes later and get it all fixed by later on in the afternoon. __________________ Understeer is when you hit the wall with the front of the car and oversteer is when you hit the wall with the rear of the car. Horsepower is how fast you hit the wall, torque is how far you take the wall with you."

01-19-2010, 12:41 AM	#19
aus Major General Drives: M3 Join Date: Jul 2005 Location: Seal Beach, CA Posts: 6,182 iTrader: (5)	The guys/gals at Long Beach have no probles with wheel and exhaust and actually compliment me on the mods. __________________ Let me get this straight... You are swapping out parts designed by some of the top engineers in the world because some guys sponsored by a company told you it's "better??" But when you ask the same guy about tracking, "oh no, I have a kid now" or "I just detailed my car." or "i just got new tires."

01-19-2010, 02:27 PM	#20
MFIZZLENYC Private First Class Drives: E39S62***E82N54 Join Date: Aug 2009 Location: CA/NY Posts: 117 iTrader: (0)	HAHAHA Chris Zappia is a Liar he makes you believe he is your friend and he is not!!!!!! and Sterling is Horrible at service I lost thousands of Dollars going there with my M5.... You can search other forums for Horror stories..... BTW I spent about $10,000 Dollars there om Maintenance and the only real fix was my Radiator that Blew so $1000 was well spent and 9 thousand thrown out the window into sterling pocket... the worst part is that nothing was fixed and I had to bring the car elsewhere to have it properly diagnose and fix .... The funny part is we had a big dispute over a $2000 dollar repair which ended up costing me $600 to fix elsewhere but sterling would not reimburse me for the difference as well as telling me I was no Longer welcome there after spending $10,000 Dollars in repairs.... So I went to Crevier BMW and purchased A brand new 135 loaded $50,100 as a daily driver great service and sales!!! I only go to True speed for service on My M car come to the meet on Saturday to see the facility .... __________________ 2009 135i 2000 M5 S2 Last edited by MFIZZLENYC; 01-19-2010 at 02:44 PM.

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