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      01-06-2010, 11:57 PM   #1
adanil
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Good/honest BMW service in Newport beach area

I'm about to take my car for 1200 service in a couple of weeks. Does anybody know good/honest BMW dealer/service in Newport beach area?

I've read some service reviews but people tend to post negative reviews more than good ones....

Thanks.
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      01-07-2010, 12:16 AM   #2
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Your only choices are Sterling and Crevier. Both seem to be pretty good for service.
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Let me get this straight... You are swapping out parts designed by some of the top engineers in the world because some guys sponsored by a company told you it's "better??" But when you ask the same guy about tracking, "oh no, I have a kid now" or "I just detailed my car." or "i just got new tires."
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      01-07-2010, 12:33 AM   #3
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+1 for Crevier
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      01-07-2010, 03:47 AM   #4
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+1 on Sterling.

and +1000 on DON"T take your car to Irvine BMW
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      01-07-2010, 07:02 AM   #5
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Quote:
Originally Posted by PencilGeek View Post
Do not take to Irvine BMW under any circumstances.

They flagged my car in the BMW computers, took pictures of it, made it a toxic asset for warranty work, and then insulted me by sending me a very nasty letter saying my car was modified and they had voided my warranty. The letter was so insulting because they wrote it as if we had tried to hide the fact that my car was modified, and were trying to defraud them into performing the work. The letter was deceitful because an individual dealership doesn't even have the authority to void my warranty -- only BMWNA has that authority.

The dirty deed was done on October 29th, 2009, when my car was taken to them for normal warranty repair.
what a bunch of dicks. Remind me NOT to buy my M3 from them
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      01-07-2010, 08:57 AM   #6
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Another +1 for Sterling. Ask for Chris Zappia who's a relatively young guy but super attentive and seems to know his stuff.
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      01-07-2010, 09:16 AM   #7
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Sterling

I went to HS with the Service Manager at Sterling. Kevin's people will take care of you.
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      01-07-2010, 06:12 PM   #8
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I use Crevier but I always use the same SA, John Thatcher. I have had 4 cars serviced by him all of which I didn't buy at Crevier and he always is spot on
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      01-07-2010, 06:28 PM   #9
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Thatcher is very good.
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Let me get this straight... You are swapping out parts designed by some of the top engineers in the world because some guys sponsored by a company told you it's "better??" But when you ask the same guy about tracking, "oh no, I have a kid now" or "I just detailed my car." or "i just got new tires."
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      01-07-2010, 11:37 PM   #10
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Thanks guys. I'm sure I won't bring my car to Irvine BMW for sure.
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      01-08-2010, 12:34 AM   #11
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how about Long Beach BMW or New Century BMW?! I've heard good things about Long Beach BMW.
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      01-08-2010, 01:43 PM   #12
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how about Long Beach BMW or New Century BMW?! I've heard good things about Long Beach BMW.
Long Beach has gone to the ****. New ownership/management.
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      01-08-2010, 11:24 PM   #13
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I've been OK with the service at Long Beach. Sometime you need to bring the SIB in to show them, but they're very receptive to them.
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Let me get this straight... You are swapping out parts designed by some of the top engineers in the world because some guys sponsored by a company told you it's "better??" But when you ask the same guy about tracking, "oh no, I have a kid now" or "I just detailed my car." or "i just got new tires."
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      01-09-2010, 03:24 PM   #14
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Does anyone know if John at Crevier is mod friendly?
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      01-09-2010, 04:04 PM   #15
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Is Shelly BMW any good?
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      01-09-2010, 10:11 PM   #16
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Roller, I had my Mini and my 330ci serviced by him and they were modded and I had no problems. My M3 has an AA exhaust and there was no problem when I had the last service
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      01-15-2010, 04:52 PM   #17
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Quote:
Originally Posted by adanil View Post
I'm about to take my car for 1200 service in a couple of weeks. Does anybody know good/honest BMW dealer/service in Newport beach area?

I've read some service reviews but people tend to post negative reviews more than good ones....

Thanks.
i've had good luck with sterling bmw service. talk to chris zappia in service, he's a straight up guy.

i have 600 miles on my car, soon to be 1200 service. i live in nc too, hola neighbor!

Last edited by Mr.Bimmer; 01-15-2010 at 05:39 PM. Reason: mistake
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      01-19-2010, 12:36 AM   #18
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Chris Zappia @ Sterling BMW

He has always taken care of me. When I had my 335, whenever a problem happened, he would let me take it in 15minutes later and get it all fixed by later on in the afternoon.
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      01-19-2010, 12:41 AM   #19
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The guys/gals at Long Beach have no probles with wheel and exhaust and actually compliment me on the mods.
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Let me get this straight... You are swapping out parts designed by some of the top engineers in the world because some guys sponsored by a company told you it's "better??" But when you ask the same guy about tracking, "oh no, I have a kid now" or "I just detailed my car." or "i just got new tires."
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      01-19-2010, 02:27 PM   #20
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HAHAHA Chris Zappia is a Liar he makes you believe he is your friend and he is not!!!!!! and Sterling is Horrible at service I lost thousands of Dollars going there with my M5.... You can search other forums for Horror stories.....

BTW I spent about $10,000 Dollars there om Maintenance and the only real fix was my Radiator that Blew so $1000 was well spent and 9 thousand thrown out the window into sterling pocket... the worst part is that nothing was fixed and I had to bring the car elsewhere to have it properly diagnose and fix ....


The funny part is we had a big dispute over a $2000 dollar repair which ended up costing me $600 to fix elsewhere but sterling would not reimburse me for the difference as well as telling me I was no Longer welcome there after spending $10,000 Dollars in repairs....

So I went to Crevier BMW and purchased A brand new 135 loaded $50,100 as a daily driver great service and sales!!!

I only go to True speed for service on My M car come to the meet on Saturday to see the facility ....
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Last edited by MFIZZLENYC; 01-19-2010 at 02:44 PM.
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