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      01-05-2010, 02:11 AM   #1
swamp2
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Performance Plus (Long Beach) mounting horror story

Performance Plus mounting horror story.

I weighed the option of delaying this post until giving the owner of PP in Long Beach the opportunity to make things right. However, I want to save anyone from my dreadful experience whether or not he makes things right with me.

I bought my Vreds there and finally got my new RAC RG63 wheels (on hold at FedEx while I was on vacation). I opened by very politely letting them know that the wheels are expensive, (effectively) unreplaceable and that I am a perfectionist about NO scratches from mounting. Things started bad right out of the gate with them lifting the car on a ramp style lift without any jack blocks/adapters. Doing so the hollow plastic jack points flex and the car appeared to be sitting with partial load bearing on the side skirts. Obviously I was upset about that. Fortunately, there was no visible damage to my skirts and I did keep my cool. I did of course let them know that ALL BMWs with this style hollow shaped plastic jacking points needs a jack adapter. From there it all went even more downhill. I had some stuck spacers...

The fronts came off with beating them with a nice soft lead mallet and no damage to rotors nor spacers The rears however were another story. Stuck but definitiely not so stuck that they could not be removed and still be in good enough condition to sell and reuse. They used a screw driver (instead of a torch followed by a narrow wood chisel) and really gouged up the aluminum mounting surface of one wheel (the brake rotor hat itself). It had numerous large and deep gouges and scratches that would definitely damage the wheel and prevent proper wheel alignment if an attempt was made to mount the wheel. Not too long after noticing this I decided to check my wheels themselves for scratches. F^&*ing scratches on 3 out of 4. Quite small almost pebble style impact dings on the inner lip of 2 wheels and a "nice" 2"-3" fairly narrow scratch on the 3rd, again on the inner lip. I had a very hard time keeping my cool at this point. The guy from the front office helping me kept checking in, scolding the guys doing the work then disappearing inside to do his "real work". I tried to explain to him and the guys the proper technique of dealing with a stuck spacer which is of course: penetrating lube, torch heat, lead mallet and a wide sharp chisel as a last resort, not a f&^%ing SCREWDRIVER. To top it all off they intended to use an air power tool with a flexible sanding disc to grind off the horrid high spots of the gouges on the rotor hat. After I instructed them to use a block and carbide sand paper they began that job with a 2x4 "block" that appeared to have been beaten on with a hammer and cut up with a chainsaw. They had to scrounge around their "shop" for about 15 minutes to find any semblance of a flat metal block that could be used to get the hats into any sort of flat and acceptable mounting condition.

The guys at this place simply do not have the training nor experience to be dealing with high end cars, high end wheels and any normal surprises that will happen in some significant number of mounting cases. Get your Vreds there, get a great price and then run like hell to another shop for any mounting.

I left (under protest) with my bill unpaid since the damage to my wheels and brake rotor is clearly significantly greater than my total bill. The owner is supposed to call me tomorrow. Obviously I felt forced to take pictures of everything so no problems there on the evidence side. I am also posting this thread in the vendor feedback area even thought they are not a forum sponsoring vendor.

What a way to top off months of participation and anxious waiting for some really great wheels. After I better block out my hats (or get one replaced) and swap to black lugs I will post some pictures of semi-gloss black on Space Grey in the RAC thread...
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      01-05-2010, 09:07 AM   #2
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I have some horror stories about my OEM wheels and winter tires. Too bad this happened with your RACs. I hope the damage is not too visible. Sounds like they should at least pay for the replacement costs of the rotors on that axle.
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      01-05-2010, 05:13 PM   #3
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Did they ever get back to you?
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Let me get this straight... You are swapping out parts designed by some of the top engineers in the world because some guys sponsored by a company told you it's "better??" But when you ask the same guy about tracking, "oh no, I have a kid now" or "I just detailed my car." or "i just got new tires."
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      01-05-2010, 08:48 PM   #4
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losers!!

Try Tom's Tires! They are used to working on high end cars likes ours!! Been going to them for over 10yrs! Ask for Rob and tell him Tim B. sent you!!!
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      01-06-2010, 11:24 PM   #5
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Sorry to hear about your ordeal Swamp. Being a perfectionist and going to any car related type establishment (whether it's mods, tires, wheels, car wash, dealer) is tough. People just seem to not give a shit.

I'm glad you posted this review. The bad seeds need to be weeded out.
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      01-27-2010, 03:35 PM   #6
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Sorry to hear.
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      02-02-2010, 05:17 AM   #7
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Quote:
Originally Posted by Ca$hOnly View Post
Sorry to hear about your ordeal Swamp. Being a perfectionist and going to any car related type establishment (whether it's mods, tires, wheels, car wash, dealer) is tough. People just seem to not give a shit.

I'm glad you posted this review. The bad seeds need to be weeded out.
Very true. The bad seeds do need to be weeded out. There are a lot of bad seeds in the car industry.
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      02-22-2010, 08:45 PM   #8
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Funny, one of the co-owners of Performance Plus tried to post a thread today in his defense. It was in the wrong section and was mostly a sales line. He also did not have the courtesy to note that vendors must follow some rules and procedures before posting. What a noob.

He was correct in mentioning that there are two sides to every story. What he did not mention was that I already told his side of the story in my honest lengthy original post above. The spacers contributed to this problem but their inability to use good standard operating procedures and tools was the only thing that led to the damage. There simply was not a second side to the story on the scratched wheels.

Again, buyer beware.

See you in court Ricky.
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Last edited by swamp2; 02-25-2010 at 01:21 AM. Reason: typo
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      02-23-2010, 12:06 AM   #9
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Get everything you deserve.
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      03-01-2010, 06:49 PM   #10
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Just got a PM from an e90post.com member. The guys seems totally legit and is a long term member. He let me know that most of his wheels were damaged in his recent install at Performance Plus. The evidence is accumulating...

I have filed my small claims court case against them.
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      03-01-2010, 10:58 PM   #11
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So the problem you had there was during the removal of the other wheels right?
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      03-01-2010, 11:03 PM   #12
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thats terrible to hear sorry about that.
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      03-02-2010, 03:11 AM   #13
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Quote:
Originally Posted by ElBolo View Post
So the problem you had there was during the removal of the other wheels right?
No, if you read my entire post the problems were three fold.

1. Poor jacking of the car - very close to but did not appear to be damage from this.
2. Damage to my brake rotors during spacer removal
3. Damage to my brand new wheels (out of the box) during mounting of the new tires.
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      03-02-2010, 02:04 PM   #14
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Do they use the hunter no touch mounting system?
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      03-21-2010, 06:04 AM   #15
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Did you hear anything back yet?
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      03-22-2010, 11:34 AM   #16
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You just cant trust some shops these days. I always like to go to ones I have been for a long time now, I wont try out some new ones, as stuff like this could happen.
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      07-22-2010, 03:49 AM   #17
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I finally had my day in small claims court with them and just got the decision back by mail. The Commisioner (not Judge unfortunately) seemed good on prior cases of the day but got lost really quickly with mine. She had absolutely no idea about cars, maintenance, service, aftermarket parts, etc. Zero, zip, zlich. I had to explain the simplest of things over and over again (per her requests actually). She also seemed to be confused on the fact that cosmetic damage on a nice wheel is very real and serious to the owner.

Anyway I did win my case, however her "cop out" was awarding me a small fraction of the total amount I was seeking and entitled to (about 25% or so). I can't stand these half-baked/cop out type of decisions. Her ruling clearly shows fault and since they were at fault they should pay for all of the damage they caused. Plain and simple.

Anyway, in short, steer very clear of this place.
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