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      07-20-2009, 11:12 AM   #23
Ben335
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Quote:
Originally Posted by Active Autowerke View Post
No worries. Thanks for the support though.

I made a mistake, UPS didnt help it either with their excuses. Fact is if I didnt mess up this would never have happened.
Omar,

Thank you for admitting fault. It takes a lot to do that, as many vendors, never do.

However, the problem remains. I NEED to get my ECU back. It was supposed to get here this morning and I still don't have it. It is now pushing into the 8th day now that my car is down. I will give it one more day. If my ECU does not show up tomorrow, Active will have to take steps to replace my ECU immediately.
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      07-20-2009, 05:51 PM   #24
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Originally Posted by Captain Slow View Post
So, you didn't see the sticker before re-installing the ECU?

There wasn't one on mine, and I visually inspected mine before it went back in. I placed some strategically placed marks on the outside of my ECU before shipping, just so I would know if I got the same ECU I sent.
a local shop took it out, sent it out and reinstalled my ECU so I never got to see it at any point. I actually only found out about the sticker a few months later when another member posted a picture of their ECU and I then called Omar and asked if my ECU had this sticker too. I was told it sure did. I dont think they put it on anymore..but who knows?

Quote:
Originally Posted by Ben335 View Post
Omar,

Thank you for admitting fault. It takes a lot to do that, as many vendors, never do.

However, the problem remains. I NEED to get my ECU back. It was supposed to get here this morning and I still don't have it. It is now pushing into the 8th day now that my car is down. I will give it one more day. If my ECU does not show up tomorrow, Active will have to take steps to replace my ECU immediately.
Sucks.... sorry to hear that but Im sure AA will take care of you.
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      07-22-2009, 09:12 PM   #25
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Quote:
Originally Posted by Ben335 View Post
Omar,

Thank you for admitting fault. It takes a lot to do that, as many vendors, never do.

However, the problem remains. I NEED to get my ECU back. It was supposed to get here this morning and I still don't have it. It is now pushing into the 8th day now that my car is down. I will give it one more day. If my ECU does not show up tomorrow, Active will have to take steps to replace my ECU immediately.
where is it ? is it in rout ? I hope it was insured ...
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      07-24-2009, 09:31 AM   #26
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Update

Quote:
Originally Posted by doba_s View Post
where is it ? is it in rout ? I hope it was insured ...
It was in route and was insured.

I wanted to give an update. So I have finally received my ECU on Tuesday evening. It is back in the car and things seem to be running fine.

Active is working on taking care of me for all the troubles that happened. I have to commend them on that. I should have an answer from them soon.
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      07-24-2009, 10:46 AM   #27
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Quote:
Originally Posted by Ben335 View Post
It was in route and was insured.

I wanted to give an update. So I have finally received my ECU on Tuesday evening. It is back in the car and things seem to be running fine.

Active is working on taking care of me for all the troubles that happened. I have to commend them on that. I should have an answer from them soon.
Good to hear that Ben ... I am sure they will take a good care of you
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      07-24-2009, 01:45 PM   #28
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I am glad you got it all squared away. Lets do some pulls tomorrow to see how it really performs.
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      09-09-2009, 11:37 PM   #29
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ive always caught a bunch of attitude from them every time i call....

Must be a Miami thing...
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      09-09-2009, 11:49 PM   #30
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^ hmmmmm....I don't know, they've been pretty nice when I've called a few times.

Maybe they were having a bad day when you tried to get in touch.... hahaha
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      09-11-2009, 08:49 AM   #31
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Quote:
Originally Posted by KINGLEH View Post
ive always caught a bunch of attitude from them every time i call....

Must be a Miami thing...


Must be a misunderstanding, I know we have spoken a few times.

If you have any questions or concerns feel free to contact me.

Thanks.

p.s. Ben was taken care of
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      09-11-2009, 11:53 AM   #32
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Quote:
Originally Posted by Active Autowerke View Post


Must be a misunderstanding, I know we have spoken a few times.

If you have any questions or concerns feel free to contact me.

Thanks.

p.s. Ben was taken care of
Let me add here. Omar did take care of me and worked out a resolution for all the troubles. Thank you , Omar.
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