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      07-15-2009, 02:21 PM   #1
Ben335
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Thumbs down Active Autowerke

After seeing so many good reviews on them, I have to say I am very disappointed with Active.

So I ordered the Power Pulley and ECU flash from them. I ordered both before the car arrived since they were running a special. When they car arrived and I had gotten through break in, I called them and asked them to ship the pulley out to me so I can get that installed and do the ECU flash later. The person that I spoke to promised to get the pulley out to me. 4 days later, still no pulley so I call them and find out they never shipped the pulley out. 1st Mistake.

The pulley arrives and I go to have it installed. The pulley ships with 2 belts, one fits fine and the other one is so short, there is no way to get the belt on. I will also add that the person doing my install is a Master Shop Foreman at a large BMW dealership. I call tech support and they just say to keep trying and it will fit. So my installer spends a couple more hours on it and even unbolts the hydraulic tensioner from the car in an attempt to get the belt to fit. Even if he had gotten the belt to fit somehow, it was so tight, it would have destroyed all the bearing in the pulley system as it was just too tight. Bottom line, I was sent the wrong belot. I had to do my own research and call Active to ask them to send me a 1070 belt, which is a slightly longer belt to make it work. Active did overnight me a new belt to their credit and it went on without a hitch. 2nd Mistake though.

I was ready to do my ECU. I took it out Sunday and overnight it to Active on Monday. They received it on Tuesday and I call them to confirm and they confirmed that they will turn it around and get it back in the mail to me that afternoon so I would get it Wednesday morning. I checked the UPS shipper notification Tuesday evening and thank god that I did as Active had my ECU going to some shop that I had never heard of in Chicago, Illinois. I live in VA. Worse, they ship it 2nd day air instead of next day air. So, if I had not checked, someone else would have gotten my ECU and who know if would have seen it again. I immediately called Active when I saw the email and informed them. They called UPS to intercept the package and had them send it to my correct address. They promised me that I would get it Wednesday morning. Wednesday morning comes and goes and no ECU. I call Active and they tell me after calling UPS that my ECU will not get to me until Thursday now. So my car is still down and Active cannot do anything for me but to offer to help me with shipping if I buy more stuff from them. Third Mistake!

We'll see if my ECU arrives Thursday morning now.
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      07-15-2009, 02:38 PM   #2
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sorry to hear that.
Active is a good company, that makes good products and has good service. The ONLY negative thing I can say is, a few months after I had my ECU done I found out that they put a stupid AA sticker on every ECU that they flash...that is quite simply the dumbest thing I have ever heard because they advertise that the ECU tune is not detectable by BMW...which may be true. But its pretty detectable if they find an AA sticker on the outside of your ECU. lol . Perhaps someone from AA can provide some insight if they have stopped placing the sticker.

Good luck with your ECU.
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      07-15-2009, 02:59 PM   #3
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i have all there products for E92 M3 and i am very happy. They were installed all on the same day at their shop in Miami. There must have been a little mix up you had to wait a couple more days whats the big deal?
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      07-15-2009, 03:03 PM   #4
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Quote:
Originally Posted by slammedm3 View Post
sorry to hear that.
Active is a good company, that makes good products and has good service. The ONLY negative thing I can say is, a few months after I had my ECU done I found out that they put a stupid AA sticker on every ECU that they flash...that is quite simply the dumbest thing I have ever heard because they advertise that the ECU tune is not detectable by BMW...which may be true. But its pretty detectable if they find an AA sticker on the outside of your ECU. lol . Perhaps someone from AA can provide some insight if they have stopped placing the sticker.

Good luck with your ECU.
That is pretty dumb lol
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      07-15-2009, 03:57 PM   #5
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I always talk to Omar and everything so far was perfect ... Never had a single problem with them ! Give them another chance and i am sure Omar will take a good care of you !
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      07-15-2009, 04:03 PM   #6
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Sorry to hear that Ben. I hope you get it straightened out.
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      07-15-2009, 04:37 PM   #7
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This sucks to hear...good run of bad luck I guess. I've always worked with Omar & Jeanne and they've both been great.
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      07-16-2009, 07:49 AM   #8
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Update:

I still don't have my ECU. UPS said I won't get it until Monday now. I am FUCKING pissed!!!
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      07-16-2009, 07:56 AM   #9
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Quote:
Originally Posted by Ben335 View Post
Update:

I still don't have my ECU. UPS said I won't get it until Monday now. I am FUCKING pissed!!!
stop payment on credit card! until it gets resolved.
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      07-16-2009, 08:17 AM   #10
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Quote:
Originally Posted by Ben335 View Post
Update:

I still don't have my ECU. UPS said I won't get it until Monday now. I am FUCKING pissed!!!
man...that sucks! I would be pissed off too!

Makes me think twice about sending out my ECU now.
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      07-16-2009, 09:10 AM   #11
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ouch!
that does suck!

I had no problem with shipping, it came next day for me. Sorry to hear about that.
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      07-16-2009, 10:49 AM   #12
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I called Active at 9 AM and they said they would call me back after speaking with UPS. That was 3 hours ago!!!
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      07-16-2009, 11:12 AM   #13
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Hmmm, I honestly donīt think these are huge mistakes. It happens to the best. I would fuzz too much about it they will resolve it.
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      07-16-2009, 11:26 AM   #14
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Quote:
Originally Posted by BMW-M-Mexico View Post
Hmmm, I honestly donīt think these are huge mistakes. It happens to the best. I would fuzz too much about it they will resolve it.
So becuase of their mistake I have to rent a car for Thursday, Friday, Saturday, Sunday, and Monday. I guess that cost is no big deal.
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      07-16-2009, 12:24 PM   #15
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I have never had a problem with AA. It is unfortunate you are having these issues. From past experiences with my E46 and now my E90 M3, it has always been great service and products. There are very few companies that give their 100% for their customers and that's AA. Unfortunately however, as BMW-M-Mexico put it, slip ups happen to the best. Good Luck and please keep us posted on the outcome.

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      07-16-2009, 01:31 PM   #16
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AA has top notch service. UPS screw up on my shippings all the time. Give them another try...
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      07-16-2009, 08:15 PM   #17
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Quote:
Originally Posted by slammedm3 View Post
sorry to hear that.
Active is a good company, that makes good products and has good service. The ONLY negative thing I can say is, a few months after I had my ECU done I found out that they put a stupid AA sticker on every ECU that they flash...that is quite simply the dumbest thing I have ever heard because they advertise that the ECU tune is not detectable by BMW...which may be true. But its pretty detectable if they find an AA sticker on the outside of your ECU. lol . Perhaps someone from AA can provide some insight if they have stopped placing the sticker.

Good luck with your ECU.
So, you didn't see the sticker before re-installing the ECU?

There wasn't one on mine, and I visually inspected mine before it went back in. I placed some strategically placed marks on the outside of my ECU before shipping, just so I would know if I got the same ECU I sent.
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      07-16-2009, 08:16 PM   #18
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i rather stick with my stock bmw m3 and not mess with it. its a super car as is and i love the damb thing
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      07-16-2009, 10:18 PM   #19
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Quote:
Originally Posted by bobbyd1961 View Post
i rather stick with my stock bmw m3 and not mess with it. its a super car as is and i love the damb thing
You say this only because you:

1) Can't afford to mod or

2) Haven't driven a modded M3 and felt the difference
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      07-20-2009, 08:37 AM   #20
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Quote:
Originally Posted by boostedtwin View Post
AA has top notch service. UPS screw up on my shippings all the time. Give them another try...
No worries. Thanks for the support though.

I made a mistake, UPS didnt help it either with their excuses. Fact is if I didnt mess up this would never have happened.
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      07-20-2009, 08:40 AM   #21
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Quote:
Originally Posted by Active Autowerke View Post
No worries. Thanks for the support though.

I made a mistake, UPS didnt help it either with their excuses. Fact is if I didnt mess up this would never have happened.
Your cool in my book for taking responsibility for this...
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      07-20-2009, 11:02 AM   #22
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Monday Morning Update

Still don't have my ECU. Let's see if it shows up tomorrow or at all....
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