BMW M3 Forum (E90 E92)

BMW Garage BMW Meets Register Search Today's Posts Mark Forums Read


Go Back   M3Post - BMW M3 Forum > M3 (E90 / E92 / E93) > Regional Forums > USA - California
 
Evolve Automotive
Post Reply
 
Thread Tools Search this Thread
      01-04-2009, 09:33 AM   #1
NugeMobile
Private First Class
 
Drives: 2008 M3 (E90)
Join Date: Jan 2009
Location: Los Angeles

Posts: 152
iTrader: (0)

Recommended Dealer for Service/LA Area

Hey Folks -

I'm searched the past threads and couldn't find anything re: dealers in the LA area other than people having some serious headaches. Perhaps it's all about picking the lesser of many evils out there. My 08 E90 is en route to the area now and I'm moving out in two weeks. I'll be due for my 1,200 in a few weeks.

Anyone have a rec. for the best one? (BH? Santa M?)

Maybe even a specific contact would be helpful. I would like to start to build a relationship w/a reasonable guy out there for future service needs.

Thanks in Advance
NugeMobile is offline   United_States
0
Reply With Quote
      01-04-2009, 02:39 PM   #2
aajami
Brigadier General
 
aajami's Avatar
 
Drives: Space Gray '09 E92 M3
Join Date: Dec 2008
Location: Manhattan Beach, CA

Posts: 3,988
iTrader: (4)

I'd like to know as well. I ordered my M3 through a broker that deals with Rusnack in Westlake, but that's going to be too far for servicing my car. How's South Bay's service? And Long Beach and Santa Monica?
__________________
'09 E92 M3: Space Gray, Black, Carbon Leather | ZTP 2MK ZPP 2MT 6FL | link 1 / link 2
Mods: M Performance exhaust | ZCP retrofit | Euro airbox | GTS DCT flash | 240J ECU flash | LCI Euro taillights | CRT lip | OEM alarm retrofit | Space Gray bumper plugs | BMW Performance: Mk. II spoiler / Mk. II non-electronic steering wheel / mirror caps / front grilles / side gills / intake louvers / emblem
aajami is offline   United_States
0
Reply With Quote
      01-04-2009, 02:49 PM   #3
FStop7
I like cars
 
FStop7's Avatar
 
Drives: M6
Join Date: Oct 2008
Location: Newbury Park, CA

Posts: 5,059
iTrader: (3)

So far my experience with Long Beach BMW has been good.

I would avoid Beverly Hills BMW and Santa Monica BMW at all costs.
FStop7 is offline   Vatican City State
0
Reply With Quote
      01-04-2009, 09:13 PM   #4
pilot_bro2003
Private First Class
 
pilot_bro2003's Avatar
 
Drives: MY 09 E93 / 99 CL600
Join Date: Jun 2007
Location: North San Diego County

Posts: 180
iTrader: (0)

Quote:
Originally Posted by FStop7 View Post
So far my experience with Long Beach BMW has been good.

I would avoid Beverly Hills BMW and Santa Monica BMW at all costs.

Do you have any specific complaints about Santa Monica BMW? I have family there that has a BMW that needs servicing and they wouldn't know the difference between a good SA or a bad one!

Thanks.
pilot_bro2003 is offline   United_States
0
Reply With Quote
      01-04-2009, 09:44 PM   #5
MrHarris
yodog
 
MrHarris's Avatar
 
Drives: '86 Corolla
Join Date: Jun 2007
Location: Diamond Bar, Ca

Posts: 5,035
iTrader: (5)

Garage List
2009 BMW  [5.00]
Send a message via AIM to MrHarris
Whatever you do, do not go to Crevier. I've had good luck at New Century.
__________________

2009 E92 M3 | Alpine White | Black Extended | Advan RS | Turner Test Pipes | Dinan Axle-Back | OETuning | Eibach Springs | UUC SSK | VRS Front Lip | VRS Type I Diffuser | Matte Black | RPi Scoops | MS Filter | Yokohama AD08 | F1 Pinnacle
Special Thanks: Gintani | OETuning | eAs
MrHarris is offline   United_States
0
Reply With Quote
      01-04-2009, 09:53 PM   #6
M3MIKE
Second Lieutenant
 
M3MIKE's Avatar
 
Drives: 2008 M3 COUPE
Join Date: Apr 2008
Location: LOS ANGELES

Posts: 226
iTrader: (0)

Center BMW in Van Nuys has the best service in Los Angeles. Ask for S/A Dennis. He even returns phone calls! I've never had any problems with them.
M3MIKE is offline  
0
Reply With Quote
      01-04-2009, 09:58 PM   #7
Hellride
Private
 
Hellride's Avatar
 
Drives: 2008 E92 M3 Jet Black
Join Date: Oct 2008
Location: Southern California

Posts: 90
iTrader: (0)

Quote:
Originally Posted by MrHarris View Post
Whatever you do, do not go to Crevier. I've had good luck at New Century.
^I second that regarding Crevier. I now go to Sterling and have been treated extremely well there.
__________________
08 E92 DCT31.1 | JTBLK/BLK/CARBON LEATHER | CF ROOF | TP | PP | 18 | MEDIUM CERAMIC TINT | HARDWIRE V1
Hellride is offline   United_States
0
Reply With Quote
      01-04-2009, 11:12 PM   #8
2008bimmerM3
Second Lieutenant
 
2008bimmerM3's Avatar
 
Drives: JB
Join Date: Oct 2008
Location: SO CAL

Posts: 208
iTrader: (0)

go to south bay bmw and ask for service adviser Alex. Ask for Adam to do the work. They are a great team.
2008bimmerM3 is offline  
0
Reply With Quote
      01-05-2009, 12:01 AM   #9
FStop7
I like cars
 
FStop7's Avatar
 
Drives: M6
Join Date: Oct 2008
Location: Newbury Park, CA

Posts: 5,059
iTrader: (3)

Quote:
Originally Posted by pilot_bro2003 View Post
Do you have any specific complaints about Santa Monica BMW? I have family there that has a BMW that needs servicing and they wouldn't know the difference between a good SA or a bad one!

Thanks.
They tried to charge a friend of mine $3,000 to replace the RTABs in his 03 M3 and $400 for an oil change.
FStop7 is offline   Vatican City State
0
Reply With Quote
      01-05-2009, 01:29 AM   #10
JBJ
Sports Car Enthusiast
 
Drives: E46 M3
Join Date: Jul 2008
Location: Los Angeles, CA

Posts: 28
iTrader: (0)

It is well known that Santa Monica's service dept are crooks and bad. There's even a website that rates them very poorly with a lot of negative feedback. And my friends' experiences attest to all of this.

I go to Beverly Hills, as does my whole family. Gerd is a 10. But you see the variety of opinions already posted. I guess it comes down to the SA.
__________________
'05 SG/IR E46 M3 Coupe, 6-speed
JBJ is offline  
0
Reply With Quote
      01-05-2009, 01:56 AM   #11
FStop7
I like cars
 
FStop7's Avatar
 
Drives: M6
Join Date: Oct 2008
Location: Newbury Park, CA

Posts: 5,059
iTrader: (3)

Quote:
Originally Posted by JBJ View Post
I go to Beverly Hills, as does my whole family. Gerd is a 10. But you see the variety of opinions already posted. I guess it comes down to the SA.
Gerd was my SA the one time I went there. He was very friendly to me. But they charged me $325 for a scheduled service (oil change, cabin filter) on my E46 M3. I was not happy about that. I have the receipts somewhere if anyone doubts it. Now that I have a new M3 the service is free. But I have a long memory, especially when it comes to when I've been ripped off.
FStop7 is offline   Vatican City State
0
Reply With Quote
      01-05-2009, 02:03 AM   #12
aus
Major General
 
Drives: Odysse
Join Date: Jul 2005
Location: Seal Beach, CA

Posts: 7,216
iTrader: (5)

Quote:
Originally Posted by FStop7 View Post
Gerd was my SA the one time I went there. He was very friendly to me. But they charged me $325 for a scheduled service (oil change, cabin filter) on my E46 M3. I was not happy about that. I have the receipts somewhere if anyone doubts it. Now that I have a new M3 the service is free. But I have a long memory, especially when it comes to when I've been ripped off.
If they did a cabin filter change, then they did a Service I. I don't know if you asked for that or not, but that's probably what you got, and $325 is a pretty good price for it. They ALL do this play on words where they'll quote you an "Oil Service" which is around $200, but an "Oil Change" is around $100.


As for the dealers, Santa Monica is pretty much known as a TERRIBLE place to buy and especially for service. Irvine also gets some bad remarks.

McKenna is just TERRIBLE! No loaner/rental even if you bought the car there. The Enterprise charges almost $50 for a sh!t car for a day.

I've had good luck with Crevier, but obviously other's haven't. Long Beach is fine too, but they tend to charge a lot, like 2 hours for an alarm install, whent the BMW instructions recommend 1.5 hrs for install and programing.

I also had good luck with Beverly Hills when I had an older M3.
__________________
Let me get this straight... You are swapping out parts designed by some of the top engineers in the world because some guys sponsored by a company told you it's "better??" But when you ask the same guy about tracking, "oh no, I have a kid now" or "I just detailed my car." or "i just got new tires."
aus is offline  
0
Reply With Quote
      01-05-2009, 02:16 AM   #13
FStop7
I like cars
 
FStop7's Avatar
 
Drives: M6
Join Date: Oct 2008
Location: Newbury Park, CA

Posts: 5,059
iTrader: (3)

Quote:
Originally Posted by aus View Post
If they did a cabin filter change, then they did a Service I. I don't know if you asked for that or not, but that's probably what you got, and $325 is a pretty good price for it. They ALL do this play on words where they'll quote you an "Oil Service" which is around $200, but an "Oil Change" is around $100.
I just looked it up, I was wrong - it was $387.

It was Service 1. Service 1 = Oil, filter, cabin filter, labor.

The price for labor was $138. No problem there.

The price for the parts was $230 (oil, oil filter, microfilter). That's where I have a problem. They charged me something like $80 for the microfilter.
FStop7 is offline   Vatican City State
0
Reply With Quote
      01-05-2009, 12:15 PM   #14
jerrybajwa
Lieutenant
 
Drives: AW/FR '11 e92 M3 ZCP
Join Date: Nov 2007
Location: Socal

Posts: 458
iTrader: (0)

Garage List
2007 335i coupe  [0.00]
Send a message via AIM to jerrybajwa
santa monica -10
i had a terrible experience there as well
__________________


335i-SL55-M3!!!!!!!!
jerrybajwa is offline   United_States
0
Reply With Quote
      01-05-2009, 01:01 PM   #15
tightie
JOSH SHOKRI.
 
tightie's Avatar
 
Drives: 2013 E92 Coupe.
Join Date: Aug 2005
Location: los angeles, california.

Posts: 5,548
iTrader: (7)

Garage List
2008 BMW M3  [3.95]
i like center bmw.
__________________
Present: 15 YMB F80 M3 | iND Painted Front Reflectors, Painted Side Marker Set, Rear Painted Emblem & Front Grill Surround | H&R Super Sport Springs | Macht Schnell 20mm Spacers
*California Members* Speed District M3 Track Days: August 1 @ Willow Springs Raceway
tightie is offline   United_States
0
Reply With Quote
      01-05-2009, 01:34 PM   #16
eclipsisNA
Colonel
 
eclipsisNA's Avatar
 
Drives: 2013 Estoril 328i M Sport
Join Date: Oct 2007
Location: Beverly Hills, CA

Posts: 2,910
iTrader: (6)

Garage List
2014 BMW 428i  [3.88]
Brice Carson at Center BMW is probably the best SA I've ever run into throughout 10 years of owning BMWs. Very nice guy who also stays on top of whatever issues your car has.
eclipsisNA is online now   United_States
0
Reply With Quote
      01-05-2009, 04:15 PM   #17
Alias
dork
 
Alias's Avatar
 
Drives: //M
Join Date: Jul 2007
Location: so cal

Posts: 478
iTrader: (3)

Whats wrong with Crevier?
Alias is offline  
0
Reply With Quote
      01-05-2009, 07:00 PM   #18
YseanY
Private
 
Drives: E46 M3
Join Date: Oct 2008
Location: Arcadia

Posts: 97
iTrader: (0)

i've always been at new century in alhambra with sidney!
YseanY is offline  
0
Reply With Quote
      01-06-2009, 11:51 PM   #19
NinetyEight740
Murderin' OC One Car @ A Time
 
Drives: 98 E38, 06 E90
Join Date: Nov 2008
Location: HB, CA

Posts: 5,243
iTrader: (1)

Garage List
'06 E90  [0.00]
Send a message via AIM to NinetyEight740
Come one, come all to Sterling BMW!!!

Request Ernie Guzman for your New Service Advisor!!!
NinetyEight740 is offline   United_States
0
Reply With Quote
      01-08-2009, 08:00 PM   #20
aus
Major General
 
Drives: Odysse
Join Date: Jul 2005
Location: Seal Beach, CA

Posts: 7,216
iTrader: (5)

Quote:
Originally Posted by FStop7 View Post
I just looked it up, I was wrong - it was $387.

It was Service 1. Service 1 = Oil, filter, cabin filter, labor.

The price for labor was $138. No problem there.

The price for the parts was $230 (oil, oil filter, microfilter). That's where I have a problem. They charged me something like $80 for the microfilter.
That's a lot for a cheap ass microfilter, and $150 for the oil/filter is just getting raped. Do you have a CCA card? That will save a few bucks, especially at Nick Alexander. Crevier gives you 15% off the parts with a CCA card.
__________________
Let me get this straight... You are swapping out parts designed by some of the top engineers in the world because some guys sponsored by a company told you it's "better??" But when you ask the same guy about tracking, "oh no, I have a kid now" or "I just detailed my car." or "i just got new tires."
aus is offline  
0
Reply With Quote
      05-22-2009, 02:31 PM   #21
MSoldier
Private
 
Drives: 2008 M3 E92
Join Date: May 2009
Location: Los Angeles

Posts: 75
iTrader: (0)

2 Big Thumbs Up to Southbay BMW in Torrance

Like everyone else who owns their M and wants to do more frequent oil changes then what the manufacturer recommends, I went down to South Bay BMW in Torrance. I have about 8300 miles and it was well worth the drive from Santa Monica. Since I've read horror stories about Santa Monica BMW and ok reviews of Beverly Hills I just decided to go straight to SouthBay. Service was great and the customer service was excellent. I called and tried to get an estimate since I never paid for an oil change on a BMW before and because I wanted to see if I could do a walk in. I was quoted $250 and I went down and got it done. I waited about an 1 1/2 hours and it was cool, oil change done and got the complimentary car wash. All in all, great experience, its my Service Center from here on out even if I haven't tried the other ones closer.

If you haven't been there and you want to give it a shot, ask for Jose Virgen, very professional representive.
MSoldier is offline  
0
Reply With Quote
Post Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump


All times are GMT -5. The time now is 05:34 PM.




m3post
Powered by vBulletin® Version 3.7.0
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
1Addicts.com, BIMMERPOST.com, E90Post.com, F30Post.com, M3Post.com, ZPost.com, 5Post.com, 6Post.com, 7Post.com, XBimmers.com logo and trademark are properties of BIMMERPOST