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      05-22-2008, 08:22 AM   #1
ZGirl07
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Angry Can an airline do this?

Ill try to keep this brief as Im sure no one will read it if its long:

Booked a flight through travelocity & paid in full upon booking- missed my flight, airline gives me a travel voucher.

Called airline to schedule new flight, they charged my CC three times- almost 2Gs and never reserved my ticket because they could not confirm my seat

Takes about 45094509 calls and 3 weeks to get my credit back on my CC.

Called airline yesterday to use voucher, they tell me I never paid for my original ticket so they cannot allow me to use my credit.


Ummm WTFFFFFFFFFFFFFFF I paid for my god damned ticket when I booked the original flight.


This was back in Jan so obviously ive paid my CC bill. Can I try to dispute the original charge??
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      05-22-2008, 08:31 AM   #2
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damn that sucks.....is it possible that they paid/reversed the charges 4 times instead of three?? (that happened with my corporate card) I would sit down with my CC statement and try to resolve this...anytime someone gives you trouble just ask to talk to the manager b/c you've already called 43234234 times . If they say that you haven't paid ask them how that is possible b/c travelocity makes you pay for it immediately. Try contacting Travelocity for verification and then give that number to the airlines. Also tell travelocity I doubt it but they may be able to help. Hope this helps
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      05-22-2008, 08:34 AM   #3
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Thats the thing... i paid for my original ticket then called to use my travel voucher plus difference in fare the second time- thats when I got charged 3x. So when this happened, I reported it to my CC because the airline refused to credit me back even though I never booked a new ticket and now apparently I lost $600 from the first ticket.

FU US AIRWAYS!!!!!!!!!!!!!!!
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      05-22-2008, 09:44 AM   #4
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Sorry to hear. Hopefully it gets straightened out.

Continental FTMFW!
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      05-22-2008, 10:14 AM   #5
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Not sure about every cc out there, but I was able to dispute a charge which was already paid for like 2 mths prior w/Amex. Good luck...most of the domestics suck imo.
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      05-22-2008, 10:19 AM   #6
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Since you used TVLY, they have some sort of satisfaction guarantee. Have you called them?
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      05-22-2008, 10:38 AM   #7
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Hmm not yet. Maybe Ill try tonight. I just went ahead and booked my trip including a new ticket with another airline but i could always try to get the voucher back for something else... its just ridiculous
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      05-22-2008, 10:44 AM   #8
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That is pretty heinous. Like, how would you get a voucher anyway if you never bought a ticket? lol
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      05-22-2008, 10:54 AM   #9
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Just read an article about how US Airways finished dead last in customer satisfaction. Go figure.
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      05-22-2008, 11:02 AM   #10
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if you used your AMEX you shouldn't have any problem!! just dispute the charge!
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      05-22-2008, 11:02 AM   #11
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Shocker! Theyre terrible. And their flights suck. Never any non stop or always most expensive.
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      05-22-2008, 11:02 AM   #12
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Quote:
Originally Posted by ironjw View Post
if you used your AMEX you shouldn't have any problem!! just dispute the charge!
Yeah Im going to try later.
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      05-22-2008, 11:45 AM   #13
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I think most credit cards only let you dispute an item within the first 60days or 2 billing cycles. But its worth a try regardless.
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      05-22-2008, 12:07 PM   #14
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      05-22-2008, 12:23 PM   #15
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Quote:
Originally Posted by ZGirl4U View Post
Ill try to keep this brief as Im sure no one will read it if its long:

Booked a flight through travelocity & paid in full upon booking- missed my flight, airline gives me a travel voucher.

Called airline to schedule new flight, they charged my CC three times- almost 2Gs and never reserved my ticket because they could not confirm my seat

Takes about 45094509 calls and 3 weeks to get my credit back on my CC.

Called airline yesterday to use voucher, they tell me I never paid for my original ticket so they cannot allow me to use my credit.


Ummm WTFFFFFFFFFFFFFFF I paid for my god damned ticket when I booked the original flight.


This was back in Jan so obviously ive paid my CC bill. Can I try to dispute the original charge??

Dood, Airlines and tickets are some kind of Voodoo, I feel for you.

Online reservations at United web site for 2 first class seats on a recent flight was something like $2200 from SEA to TPA. OK I needed to make a quick change so going down the road I called United directly and made some date changes. She Told me the new total was $2800 and I was like OK fine.

Well it wasn't until we are back in Seattle and I see my Amex statement that I learn no no, the tickets weren't $2800 total (the previous online total really was $2200 for both seats) no I had paid $2800 EACH for the same seats, same flight, two days later than the original flight. So now instead of $2800 Total, I was faced with $5750 or so of ticket charges... I was more than a little pissed.

Well apparently there was no mistake made. Making my own reservations online at United VS Reservations over the phone at United more than doubled the cost of the tickets and the lady on the other end of the phone said nothing to this effect.

So, after about a dozen phone calls I got a portion of my money back, but no real resolution, nor admission of shady dealings or screwy practices.

But I will say that I never use any of the online travel sights and I generally get my Tickets at or below any of their advertised prices simply by going directly through the airlines online. Works great.

I hope you get this resolved, I also lost about $600 to Southwest Airlines a couple of years ago, never managed to recover that money.
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      05-22-2008, 12:38 PM   #16
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Ive never had any trouble with online sites but i dont use shady ones only expedia or travelocity.... but US airways is fn shady... i called to buy a ticket, they give me a price, i agree then they put me on hold, charge my card 3x and tell me the fare increased X amount of $$.... ummm wtf?
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      05-22-2008, 02:08 PM   #17
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lol. thats why when flying inside the US, i fly Jet Blue.

international, i fly:



Caribbean Airlines IS THE GREATEST!!!!
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      05-22-2008, 03:02 PM   #18
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Quote:
Originally Posted by ZGirl4U View Post
Thats the thing... i paid for my original ticket then called to use my travel voucher plus difference in fare the second time- thats when I got charged 3x. So when this happened, I reported it to my CC because the airline refused to credit me back even though I never booked a new ticket and now apparently I lost $600 from the first ticket.

FU US AIRWAYS!!!!!!!!!!!!!!!
US Air ftl.

Almost have no choice flying out of philly though.
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