BMW M3 Forum (E90 E92)

BMW Garage BMW Meets Register Search Today's Posts Mark Forums Read


Go Back   M3Post - BMW M3 Forum > M3 (E90 / E92 / E93) > New and Preowned M3 Pricing, Ordering, Tracking / European Delivery / Dealer Reviews
 
Post Reply
 
Thread Tools Search this Thread
      03-22-2008, 03:08 PM   #1
99bjb00
New Member
 
Drives: '08 E90 335i AW
Join Date: Nov 2007
Location: San Diego, CA

Posts: 16
iTrader: (0)

Bad experience at BMW of Encinitas

Yesterday I had, in my opinion, a very bad experience at BMW of Encinitas. So, I had been exchanging emails with a sales gentleman for a bit now & until recently they were adding $5K to MSRP, so I wasn't bothering with them. Mid-week I get an email that they will sell me the car at MSRP & the guy says that they will also give me the buy-rate MF if I choose to lease. We setup a time to meet on Friday, so I head up there to put my order in. I have a spreadsheet with all options, codes & the lease calculation wih $0 down, buyrate MF, etc. After an hour of being there, he comes back from finance & informs me that my numbers are a bit off & that I missed a couple of items. He then proceeds to show me a lease rate that is $25 a month more with a cap reduciton of $1300 & explains this is because I did not include the title & registration. I look at my spreadsheet & notice that next to the .00275 MF I have listed, they have hand written "290-owner loyalty" . I ask him what this means & he says he doesn't know. I then ask him to show me where on his paperwork it shows the moneyfactor & he says he doesn't know. So he goes back to finance & comes back & says that they are giving me the standard money factor & that I had listed the buy-rate, which they will not agree to. So, not only did he lie to me in our emails and during our phone conversation, but he tried to slide it through without being up front & just explaining that they would not give me the buy-rate. When I press him on why he lied in his emails, he finally concedes that he thought he could get them to put it through. I then ask why then did you not just say that is why the payment is higher instead of trying to say that I had mistakenly not included the registration & title, which I had already explained I was going to pay all inception & license fees up front. So, in the end, I got to drive up and back to Encinitas from Del Mr, which on a Friday is no treat traffic wise & then waste an hour and a half of time at the dealership because the sales guy did not have the ethics to be up front about our negotiations. So, although I was a prior customer of BMW of Encinitas, I will never step foot in that dealership for sales, service or anything ever again. Considering I am 36 & this will be my 4th BMW in a row, BMW of Encinitas has lost a potential long term customer & in all honesty, I doubt they really care. Anyhow, if anyone is in San Diego, I would be very carefull when negotiating with this dealership.
99bjb00 is offline  
0
Reply With Quote
      03-22-2008, 03:46 PM   #2
gblansten
Beandoc
 
gblansten's Avatar
 
Drives: 2014 BMW M5 SG/SS
Join Date: Sep 2007
Location: Thick ascending limb

Posts: 2,118
iTrader: (0)

Sorry man. I can't say I blame you for how you feel. They don't deserve your business.
gblansten is offline   United_States
0
Reply With Quote
      03-22-2008, 04:06 PM   #3
NavNurs
First Lieutenant
 
NavNurs's Avatar
 
Drives: E92 / S2000 beater
Join Date: Apr 2006
Location: San Diego

Posts: 308
iTrader: (0)

This society is populated by ~99% morons. Clearly they figured you were one of them.

Some dude in LA was treated as one by BMW of Lincoln. Thankfully he didn't let them get away with it.

You should probably also report them to the Better Business Bureau as well. That is some shady bs to pull on someone.
NavNurs is offline   United_States
0
Reply With Quote
      03-22-2008, 04:09 PM   #4
lucid
Major General
 
lucid's Avatar
 
Drives: E30 M3; Expedition
Join Date: Apr 2007
Location: USA

Posts: 8,034
iTrader: (0)

Sorry to hear your story, but unfortunately, I am not surprised. I would send BMWNA an email with a link to this thread. I bet they would take this seriously.
__________________

Last edited by lucid; 03-22-2008 at 05:13 PM.
lucid is offline   United_States
0
Reply With Quote
      03-22-2008, 04:29 PM   #5
skierman64
Brigadier General
 
skierman64's Avatar
 
Drives: 2008 E92 Space Gray M3 & E36M3
Join Date: Dec 2006
Location: Greater St Louis Metro area

Posts: 3,068
iTrader: (1)

Garage List
1998 M3 Coupe  [0.00]
2008 M3 Coupe  [0.00]
Send a message via Yahoo to skierman64
Thanks for publicising your bad experience. It will hopefully prevent others from having to deal with the same BS.
__________________
Get a professional motorsports full featured stopwatch app for your Blackberry here: http://appworld.blackberry.com/webstore/content/19464
Invest Wisely...The best mod for your money?? BMWCCA high performance driver's school. The mod that lasts a lifetime and improves the performance of any car you drive
skierman64 is offline   United_States
0
Reply With Quote
      03-22-2008, 05:31 PM   #6
99bjb00
New Member
 
Drives: '08 E90 335i AW
Join Date: Nov 2007
Location: San Diego, CA

Posts: 16
iTrader: (0)

Thanks for the support. Definitely feel better getting it of my chest. On a different note, Brecht BMW in Escondido is going to do the deal I was hoping Encintas would do. It took one email to the internet sales department & a 5 minute phone call, no bs whatsoever. It's a little farther drive for service, etc., but I'll gladly support a more honest up front dealer.
99bjb00 is offline  
0
Reply With Quote
      03-22-2008, 06:08 PM   #7
NavNurs
First Lieutenant
 
NavNurs's Avatar
 
Drives: E92 / S2000 beater
Join Date: Apr 2006
Location: San Diego

Posts: 308
iTrader: (0)

I have had decent experiences with Brecht as well.
NavNurs is offline   United_States
0
Reply With Quote
      03-22-2008, 06:30 PM   #8
MrHarris
yodog
 
MrHarris's Avatar
 
Drives: '86 Corolla
Join Date: Jun 2007
Location: Diamond Bar, Ca

Posts: 5,037
iTrader: (5)

Garage List
2009 BMW  [5.00]
Send a message via AIM to MrHarris
That's horrible.
MrHarris is offline   United_States
0
Reply With Quote
      03-23-2008, 12:06 AM   #9
farbarg
First Lieutenant
 
Drives: SSII e90
Join Date: Mar 2008
Location: San Diego

Posts: 311
iTrader: (0)

Just as another point of reference, I've had a pretty good relationship so far with BMW Encinitas. They were giving me the same 5k over story (which some folks are buying, btw), but finally did a deal at MSRP. This was after I got jerked around a bit by Brecht. Admittedly, the jerking around was much more up front with no lying involved. However they wasted my time thinking I may be able to get an MSRP deal when they had little intention of doing so (at least over email). At the same time, I have to hand it to Brecht that they are very responsive over email, which is great to see.

We'll see what tune I'm singing when the deal closes of course . . .
farbarg is offline  
0
Reply With Quote
      03-23-2008, 03:00 AM   #10
Big Windy
Major General
 
Big Windy's Avatar
 
Drives: audi s4
Join Date: Mar 2007
Location: seatac, wa

Posts: 5,118
iTrader: (0)

Garage List
most CAs will say what it takes to get you at the negotiating table and then bring out their tricks...sucks that you had a bad experience.
Big Windy is offline   United_States
0
Reply With Quote
      03-23-2008, 06:56 PM   #11
cosmos515
Second Lieutenant
 
cosmos515's Avatar
 
Drives: I find what I keeps
Join Date: Feb 2008
Location: So Cal

Posts: 215
iTrader: (0)

Does not surprise me one bit.
__________________
"Motion does not equal progress"
"I love the smell of cosmoline in the morning"
cosmos515 is offline  
0
Reply With Quote
      03-23-2008, 07:36 PM   #12
Deathboy
Lieutenant
 
Deathboy's Avatar
 
Drives: 2014 Cayman S
Join Date: Sep 2007
Location: Locals only...

Posts: 421
iTrader: (0)

Shady
Deathboy is offline   United_States
0
Reply With Quote
      03-23-2008, 09:11 PM   #13
BMW3R
Bimmer User
 
BMW3R's Avatar
 
Drives: 2011 E92 M3
Join Date: Feb 2007
Location: SLC, UT

Posts: 585
iTrader: (0)

Garage List
2008 Mazda3  [0.00]
Unfortunately, the sales people at dealerships come and go often. I doubt that he was even aware of the problem until you pointed it out and then didn't know what to do make a fix. He certainly didn't understand the lease terminology. I am fortunate to have the same salesperosn helping me since my first purchase with BMW.
__________________
2011 E92 M3 - Space Gray, ZCP, Akra Evo System, aFe filter, PC Stage II Tune & more!!!!

BMW3R is offline   United_States
0
Reply With Quote
      03-23-2008, 10:13 PM   #14
kham619
New Member
 
Drives: walker
Join Date: Oct 2007
Location: san diego, ca

Posts: 21
iTrader: (0)

I heard the same thing, 5000 on top of MSRP. from Mario over there.
kham619 is offline   United_States
0
Reply With Quote
      03-23-2008, 11:22 PM   #15
cosmos515
Second Lieutenant
 
cosmos515's Avatar
 
Drives: I find what I keeps
Join Date: Feb 2008
Location: So Cal

Posts: 215
iTrader: (0)

Just FYI: I noticed you had 275 as the buy rate, the true buy rate is 255.
__________________
"Motion does not equal progress"
"I love the smell of cosmoline in the morning"
cosmos515 is offline  
0
Reply With Quote
      03-25-2008, 12:40 PM   #16
99bjb00
New Member
 
Drives: '08 E90 335i AW
Join Date: Nov 2007
Location: San Diego, CA

Posts: 16
iTrader: (0)

Quote:
Originally Posted by cosmos515 View Post
Just FYI: I noticed you had 275 as the buy rate, the true buy rate is 255.
thanks, leasecompare has it as .00258 a few threads up, where can i confirm .00255? anyhow, since i am ordering a sedan w/ dct, i wasn't really hung up on the actual numbers today, just that they would do the deal at whatever the applicable buy rate was going to be in a few months. so their
.00290 was a pretty decent markup on their end.
99bjb00 is offline  
0
Reply With Quote
      03-25-2008, 04:52 PM   #17
cosmos515
Second Lieutenant
 
cosmos515's Avatar
 
Drives: I find what I keeps
Join Date: Feb 2008
Location: So Cal

Posts: 215
iTrader: (0)

PLEASE, PLEASE go to BMW of North County. No bullsh8t, they have Sedans you can order, no wait.

Ask for Rich B. He is there now.

760-439-4800.

They are physically small, but have big pull.
__________________
"Motion does not equal progress"
"I love the smell of cosmoline in the morning"
cosmos515 is offline  
0
Reply With Quote
      03-25-2008, 05:21 PM   #18
gadget
Major
 
gadget's Avatar
 
Drives: 09 e92///M SSII DCT
Join Date: Nov 2007
Location: US

Posts: 1,162
iTrader: (0)

Quote:
Originally Posted by 99bjb00 View Post
thanks, leasecompare has it as .00258 a few threads up, where can i confirm .00255? anyhow, since i am ordering a sedan w/ dct, i wasn't really hung up on the actual numbers today, just that they would do the deal at whatever the applicable buy rate was going to be in a few months. so their
.00290 was a pretty decent markup on their end.

Can you please post the actual numbers / payment data- thanks
gadget is offline   United_States
0
Reply With Quote
      03-25-2008, 07:18 PM   #19
cosmos515
Second Lieutenant
 
cosmos515's Avatar
 
Drives: I find what I keeps
Join Date: Feb 2008
Location: So Cal

Posts: 215
iTrader: (0)

This in on the board if you search. You are looking at between $1200-$1400 for a 36 or 24 month lease @ 10k a year with just first month and TT&L. This is for a nicely optioned M3 coupe.
__________________
"Motion does not equal progress"
"I love the smell of cosmoline in the morning"
cosmos515 is offline  
0
Reply With Quote
      03-25-2008, 10:16 PM   #20
99bjb00
New Member
 
Drives: '08 E90 335i AW
Join Date: Nov 2007
Location: San Diego, CA

Posts: 16
iTrader: (0)

Quote:
Originally Posted by gadget View Post
Can you please post the actual numbers / payment data- thanks
Sure, on a 2008 M3 sedan with an MSRP and selling price of $69,920 & a base money factor of .00258, 55% residual, a 36 month 15k a year lease will be $1153.61 + tax.

If I do the maximum multiple security deposits, that drops the money factor to .00209, and the payments will be $1100.51 + tax.

These payments are assuming that there is zero cap reduction and you are paying all inception fees up front.
99bjb00 is offline  
0
Reply With Quote
      03-25-2008, 10:20 PM   #21
99bjb00
New Member
 
Drives: '08 E90 335i AW
Join Date: Nov 2007
Location: San Diego, CA

Posts: 16
iTrader: (0)

Quote:
Originally Posted by cosmos515 View Post
PLEASE, PLEASE go to BMW of North County. No bullsh8t, they have Sedans you can order, no wait.

Ask for Rich B. He is there now.

760-439-4800.

They are physically small, but have big pull.
thanks, however it looks like everything is working out smoothly with Brecht. if there are any problems i'll check w/ your guy. i sincerely appreciate the info.
99bjb00 is offline  
0
Reply With Quote
Post Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump


All times are GMT -5. The time now is 11:46 PM.




m3post
Powered by vBulletin® Version 3.7.0
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
1Addicts.com, BIMMERPOST.com, E90Post.com, F30Post.com, M3Post.com, ZPost.com, 5Post.com, 6Post.com, 7Post.com, XBimmers.com logo and trademark are properties of BIMMERPOST