BMW M3 Forum (E90 E92)

BMW Garage BMW Meets Register Search Today's Posts Mark Forums Read


Go Back   M3Post - BMW M3 Forum > M3 (E90 / E92 / E93) > New and Preowned M3 Pricing, Ordering, Tracking / European Delivery / Dealer Reviews
 
Stick to Clutch
Post Reply
 
Thread Tools Search this Thread
      02-18-2008, 08:20 PM   #1
NavNurs
First Lieutenant
 
NavNurs's Avatar
 
Drives: E92 / S2000 beater
Join Date: Apr 2006
Location: San Diego

Posts: 308
iTrader: (0)

Military Sales Disrespect?

First, I appreciate the chance to purchase vehicles at a lower price point. However, does this require being snubbed by dealerships and BMW NA?

I have yet to find an internet salesman who will even speak with me using the same customer service as the salesman/woman who initially greeted me. Then when I try to get an update from the Owners Circle/BMW NA, I am told if the car is not produced for a US dealer they are unable to help, end of story. When I ask why this is so, they act as if I am asking for a BJ....next please......move along.....this is not your concern?

Is anyone else having the same experience?

Of course the sales agency is quite helpful though an automated method to track my car would be nice.
NavNurs is offline   United_States
0
Reply With Quote
      02-18-2008, 08:37 PM   #2
AZ-BMW
Captain
 
AZ-BMW's Avatar
 
Drives: 2009 M3 E93 w/DCT
Join Date: Mar 2007
Location: Sunny, Warm AZ

Posts: 966
iTrader: (0)

Guess it's the price you pay for getting a $5,250 discount on a 2008 M3 Coupe, that us non-Military buyers can't get
__________________

2009 AW M3 E93 - Black Novillo|DCT|ZTP|ZPP|752 Enh Audio|4UT|Heated Seats|6FL|6NF|
For jpg's: http://www.m3post.com/forums/showthr...=186382&page=4
Traded: 2007 335i E93
AZ-BMW is offline   United_States
0
Reply With Quote
      02-18-2008, 08:55 PM   #3
Epacy
Reincarnated
 
Epacy's Avatar
 
Drives: 02 Maxima SE
Join Date: Mar 2007
Location: IL

Posts: 4,227
iTrader: (0)

Garage List
2008 M3  [0.00]
Quote:
Originally Posted by AZ-BMW View Post
Guess it's the price you pay for getting a $5,250 discount on a 2008 M3 Coupe, that us non-Military buyers can't get
That's not even close to correct. Military members shouldn't be treated with disrespect because they get a discount. What good is a discount if you get treated like sh!t?
__________________
Epacy is offline  
0
Reply With Quote
      02-18-2008, 09:12 PM   #4
JEllis
Brigadier General
 
JEllis's Avatar
 
Drives: E36 M3, E92 M3
Join Date: Oct 2006
Location: SD CA/Yuma

Posts: 4,584
iTrader: (4)

Hmmm... I have not tried talking to any dealers or BMW NA yet. I have had no reason to at this point.

What questions are asking? Just curious...

Jason
__________________
http://www.m3post.com/forums/signaturepics/sigpic14547_7.gif
JEllis is offline  
0
Reply With Quote
      02-18-2008, 09:27 PM   #5
NavNurs
First Lieutenant
 
NavNurs's Avatar
 
Drives: E92 / S2000 beater
Join Date: Apr 2006
Location: San Diego

Posts: 308
iTrader: (0)

I was looking for basic information on the process. Once the salesman found out I already had an order, he pointed at a guy sitting at a desk on the phone. Then he walked away. No introduction, nothing to indicate I needed his assistance. So I stood there awhile waiting my turn and was never awknologed.

Then I emailed an internet sales dude in another state looking again for information. I never received a reply though was placed upon their spam newsletter.

The third strike was customer service snubbing me as if I had purchased a gray market vehicle.

Once the deal is over I could give a shit. For now I expected to be treated with better customer service than I have seen thus far. Perhaps I'll go back to Brecht and see if things are better there. Back when I was looking at an E46 they seemed to be much better than BMW of SD.
NavNurs is offline   United_States
0
Reply With Quote
      02-18-2008, 10:19 PM   #6
AZ-BMW
Captain
 
AZ-BMW's Avatar
 
Drives: 2009 M3 E93 w/DCT
Join Date: Mar 2007
Location: Sunny, Warm AZ

Posts: 966
iTrader: (0)

Quote:
Originally Posted by Epacy View Post
That's not even close to correct. Military members shouldn't be treated with disrespect because they get a discount. What good is a discount if you get treated like sh!t?
Hey Epacy, I was being sarcastic
__________________

2009 AW M3 E93 - Black Novillo|DCT|ZTP|ZPP|752 Enh Audio|4UT|Heated Seats|6FL|6NF|
For jpg's: http://www.m3post.com/forums/showthr...=186382&page=4
Traded: 2007 335i E93
AZ-BMW is offline   United_States
0
Reply With Quote
      02-18-2008, 10:25 PM   #7
Epacy
Reincarnated
 
Epacy's Avatar
 
Drives: 02 Maxima SE
Join Date: Mar 2007
Location: IL

Posts: 4,227
iTrader: (0)

Garage List
2008 M3  [0.00]
Quote:
Originally Posted by AZ-BMW View Post
Hey Epacy, I was being sarcastic
Ok, gotcha.
__________________
Epacy is offline  
0
Reply With Quote
      02-18-2008, 10:46 PM   #8
mdrobc13
Major
 
mdrobc13's Avatar
 
Drives: '12 BMW 550i
Join Date: Oct 2007
Location: On a base somewhere near or afar!

Posts: 1,482
iTrader: (5)

Garage List
2012 BMW 550i  [5.00]
Send a message via MSN to mdrobc13 Send a message via Yahoo to mdrobc13
Is this a dealership stateside? Are you new to the dealership just in off the street or have you a prior relationship with them? Not that any of it should matter but i have found that my dealer knows me cause not just because I get my X5 serviced there and bought it from them but also I guess because they sold me my 1st BMW almost 9 yrs ago. I've always stopped by and my service advisor knows me by name also. So it's like a relationship I've had/developed with them. Hell my salesman even offered to do a courtesy delivery of my M3 this summer at no charge. I am even almost sure that my car would have arrived and not been ah "tested" excessively by the staff and sales people before delivery to me! LOL Am taking Performance Center Delivery to make sure tho.

Anyway nobody should be treated that way I agree...don't know any dealers in Cali. however it I did I'd definately send you their way! However if you do want to pickup your car in MD; then I could help ya out! ~
__________________
'12 F10 550i (Dinan Stage 5, LSD, Intercoolers, CF Intake/Brace, Shockware, Springs, Eisenmann Race Exhaust, CF front/rear difuser, Giovanni Graphite 20" wheels)
'10 e71 X6 35iDrive SAV (Space Gray) - Gone
'06 e85 Z4 M Roadster (Black Metallic) -Gone
'08 e92 M3 coupe (Sparkling Graphite) -Gone
mdrobc13 is offline   United_States
0
Reply With Quote
      02-18-2008, 10:49 PM   #9
lucid
Major General
 
lucid's Avatar
 
Drives: E30 M3; Expedition
Join Date: Apr 2007
Location: USA

Posts: 8,034
iTrader: (0)

You clearly should not be treated that way. I would consider writing to BMWNA so that they know how they are being represented. (Yes, I know dealerships are not owned by BMW, but that's somewhat irrelevant.)
lucid is offline   United_States
0
Reply With Quote
      02-18-2008, 11:03 PM   #10
Davo2003
Captain
 
Davo2003's Avatar
 
Drives: 2008 M3 Coupe Jerez and loaded
Join Date: Jul 2007
Location: Texas

Posts: 652
iTrader: (0)

I don't call anybody, I simply deal with my Mil sales rep who is without fail helpful and prompt. I would not try getting info from BMW NA. You know the deal, as soon as anyone no matter what situation you are in gets the feeling you may think you are special, they will go out of their way to be as of little help as possible, human nature...only rarely do you find something different.
__________________
Crying is for babies, little girls, men who have just had their ears ripped off, and men who have toasted MDCT's due to service errors.
Davo2003 is offline   United_States
0
Reply With Quote
      02-18-2008, 11:41 PM   #11
guardodoc
Second Lieutenant
 
guardodoc's Avatar
 
Drives: 09 M3 e92TiAg, 2009 335i e92
Join Date: May 2007
Location: San Clemente

Posts: 243
iTrader: (0)

Courtesy Delivery

I received a courtesy delivery through BMW in ooceanside for a military sale and they were very pleasant. The manager said he gets $500 for the delivery and this about pays his costs for prepping the car.
He did however mention that he does it because he feels it generates good will with the military. Obviously his prime market being next to Camp Pendleton.
I'd reccomend delivery there.
Other than your sales person, the only person who knows about your car is the mil sales rep in NJ at BMWNA Her name is (if she's still there) Terry Brennan. Very nice and helpful. Call or e-mail her.
I had similar less than pleasant dealings with Irvine BMW
guardodoc is offline   United_States
0
Reply With Quote
      02-19-2008, 12:10 AM   #12
mdrobc13
Major
 
mdrobc13's Avatar
 
Drives: '12 BMW 550i
Join Date: Oct 2007
Location: On a base somewhere near or afar!

Posts: 1,482
iTrader: (5)

Garage List
2012 BMW 550i  [5.00]
Send a message via MSN to mdrobc13 Send a message via Yahoo to mdrobc13
Terry Brennan IS still there and provided prompt service/assistance for me when I had problems contacting my rep. PM me ASAP!
__________________
'12 F10 550i (Dinan Stage 5, LSD, Intercoolers, CF Intake/Brace, Shockware, Springs, Eisenmann Race Exhaust, CF front/rear difuser, Giovanni Graphite 20" wheels)
'10 e71 X6 35iDrive SAV (Space Gray) - Gone
'06 e85 Z4 M Roadster (Black Metallic) -Gone
'08 e92 M3 coupe (Sparkling Graphite) -Gone
mdrobc13 is offline   United_States
0
Reply With Quote
      02-19-2008, 12:21 AM   #13
chasem3
Second Lieutenant
 
chasem3's Avatar
 
Drives: E92 M3
Join Date: Feb 2008
Location: USA

Posts: 259
iTrader: (0)

That is probably because the dealer is making zero margins on your car.

It is still unacceptable but the discount you get sure makes up for it.
chasem3 is offline  
0
Reply With Quote
      02-19-2008, 12:28 AM   #14
SHADY1
Hamann M3 Fan
 
SHADY1's Avatar
 
Drives: 2008 E92 Jerez Black M3
Join Date: Feb 2008
Location: Killeen, Texas

Posts: 2,711
iTrader: (6)

Garage List
Angry I Know The Feeling

I JUST GOT TREATED LIKE CRAP IN EL PASO BMW TODAY, ONCE THEY FIND OUT YOU ALREADY GOT A CAR ON ORDER AND THEY ARE NOT MAKING A SALE FROM YOU. THEY WANT NOTHING TO DO WITH YOU. AND BY THE WAY JUST BECAUSE YOU ARE IN THE MILITARY DON'T MEAN YOU GET THE CAR A LITTLE LESS. PEOPLE IN THE MILITARY THAT LIVE IN THE U.S. AND ARE NOT DEPLOYED AND ARE NOT LIVING OVERSEAS .... JUST FOR A SMALL EXAMPLE OF MANY DON'T GET A DISCOUNT.
__________________

JZB,6MT, My mods 360 Forged 20inch wheels,VF650 Supercharger,SPEC Super Twin Disk Clutch,Hamann CF roof spoiler,H&R springs,CF grills,Hamann rear trunk spoiler,Hamann Side Skirts, ARKYM full CF bumper, Gintani Race exhaust, AA X-pipe catless,RPI scoops,AA SSK, Arkym CF Double Sided Vented Hood,Arkym CF rear Diffuser
SHADY1 is offline   United_States
0
Reply With Quote
Post Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump


All times are GMT -5. The time now is 03:22 AM.




m3post
Powered by vBulletin® Version 3.7.0
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
1Addicts.com, BIMMERPOST.com, E90Post.com, F30Post.com, M3Post.com, ZPost.com, 5Post.com, 6Post.com, 7Post.com, XBimmers.com logo and trademark are properties of BIMMERPOST