BMW M3 Forum (E90 E92)

BMW Garage BMW Meets Register Search Today's Posts Mark Forums Read


Go Back   M3Post - BMW M3 Forum > M3 (E90 / E92 / E93) > New and Preowned M3 Pricing, Ordering, Tracking / European Delivery / Dealer Reviews > Manuals, Brochures, Guides, Bulletins, Documentation.
 
European Auto Source
Post Reply
 
Thread Tools Search this Thread
      09-15-2013, 02:22 PM   #23
OC ///M
Dr. Octagon
 
OC ///M's Avatar
 
Drives: Moonstone e92 M3
Join Date: Feb 2007
Location: So Cal

Posts: 1,817
iTrader: (0)

^ Yeah, As you all know, this car burns through fuel rather quickly. What's up with the dealer not filling up the petrol? I'm calling NA!
__________________
OC ///M

2013 E92 M3 Individual
Sold: 2011 E92 M3 SSII | Sold: 2008 E92 M3 SSII | Into a Wall: 2008 E92 M3 SSII | Sold: 2007 E92 335i JB
OC ///M is offline   United_States
0
Reply With Quote
      09-16-2013, 07:25 AM   #24
jordantii
Private First Class
 
Drives: 2011 135i M-Sport
Join Date: Aug 2010
Location: Tampa Bay

Posts: 162
iTrader: (0)

I read the warranty/maint and its true that top offs are not listed. But in this day and age customer service is king and a quart of oil goes a long way towards creating customer loyalty and the spreading of good will in regards to the dealer.
jordantii is offline  
0
Reply With Quote
      09-16-2013, 03:29 PM   #25
W12x
Lieutenant
 
Drives: 2004 E53 X5, 2011 E92 M3
Join Date: Mar 2008
Location: Houston

Posts: 430
iTrader: (0)

Quote:
Originally Posted by jqsmooth View Post
I was told I should get a loaner no matter which dealer I go in for service when I took delivery of the car. I haven't any trouble getting a loaner in NNJ, but looks like forum members from other parts of the country are having different experiences. It's BS.
We got our previous vehicle from BMW North Houston, but since we live on the west side we usually take it to BMW Momentum West for service. And they always pull the 'vehicle not purchased from us' BS when you ask for a loaner.

The only time I was given a loaner (Toyota Avalon lol) was due to some AC issues during hot summer.
W12x is offline  
0
Reply With Quote
      09-16-2013, 03:30 PM   #26
W12x
Lieutenant
 
Drives: 2004 E53 X5, 2011 E92 M3
Join Date: Mar 2008
Location: Houston

Posts: 430
iTrader: (0)

Quote:
Originally Posted by jordantii View Post
I read the warranty/maint and its true that top offs are not listed. But in this day and age customer service is king and a quart of oil goes a long way towards creating customer loyalty and the spreading of good will in regards to the dealer.
True but I'm pretty sure the dealer can get BMWNA to compensate them for the quart of oil anyways...
W12x is offline  
0
Reply With Quote
      09-23-2013, 12:02 PM   #27
lxada269
New Member
 
Drives: 2011 M3
Join Date: Feb 2012
Location: Florida

Posts: 27
iTrader: (0)

Quote:
Originally Posted by OC ///M View Post
Lulz @ M3 owners who won't pay to buy a quart of oil...Talk about cheap bastards!

The idea that you're entitled to it too...

Eye-opening thread, thanks OP.
I never said I wouldn't pay to buy a quart of oil. The fact that it is so cheap is the point - they are trying to nickel and dime customers. And they did it before but now give a BS reason (i.e. I didn't buy a car from them). They told me I could go buy the oil elsewhere and come back and they would fill it up (gee thanks, but I can pour oil into my own car, thanks).

They also won't give loaners when going in for service to those who did not buy a car from them. I will be looking for a new one before long and this ensures I will not buy my next car from them.

The dealership is Tom Bush BMW in Jacksonville, FL.
lxada269 is offline  
0
Reply With Quote
      10-01-2013, 08:57 PM   #28
edwinm3
Lieutenant Colonel
 
edwinm3's Avatar
 
Drives: E92 MELBOURNE RED M3
Join Date: Nov 2011
Location: Doral

Posts: 1,823
iTrader: (8)

Bad service there, my local dealer is awesome, I just picked mine up because the A/C blower was making a little noise and it was replaced. When dropping it off I asked my advisor if they could change the oil since it was due in a couple of weeks, his response was "I'll try". Picked up the car today and oil was indeed changed. Got home and the service indicator wasn't reset. Sent him a text about that and his response was "No, we did the annual oil change and that's why it wasn't reset, wait for the service indicator to show its due and bring it in, we'll change it again" I wasn't even aware of an annual oil change. I guess I'm gonna get two oil changes pretty much back to back because it shows 2700 miles before it's due.
__________________
edwinm3 is offline   United_States
0
Reply With Quote
      10-01-2013, 10:46 PM   #29
thugmaster
Private
 
Drives: 2009 M3 Vert.
Join Date: Dec 2010
Location: Orange County CA

Posts: 98
iTrader: (0)

Oil

Ask nicely. It's up to them if they want to. Best rule of thumb, keep asking. They will eventually say yes to make you happy.
thugmaster is offline   United_States
0
Reply With Quote
      10-02-2013, 11:04 AM   #30
ChrisK
Brigadier General
 
ChrisK's Avatar
 
Drives: E92 M3
Join Date: Jun 2007
Location: IL

Posts: 4,859
iTrader: (4)

Dealerships are not required to give anyone a loaner. It's a courtesy, nothing more.

I have come across some dealerships that only have loaners for those that bought a car from them. Again it's a courtesy.
__________________

2011 E92 M3: AW/BLK • DCT
Europäische Lieferung am 6. August 2010
ChrisK is offline   United_States
0
Reply With Quote
      10-02-2013, 03:14 PM   #31
DrakeKemper
Sexiest Man Alive
 
DrakeKemper's Avatar
 
Drives: 2009 E92 M3
Join Date: Oct 2010
Location: Los Angeles

Posts: 736
iTrader: (0)

The dealership by my house would never top my old DCT off, wanted to charge me for every damn thing possible lol.
__________________
2008 E90 M3 - 6MT - AA Gen 2 Level 3
1991 Hot Girlfriend
DrakeKemper is offline   United_States
0
Reply With Quote
      10-03-2013, 07:15 AM   #32
ChrisK
Brigadier General
 
ChrisK's Avatar
 
Drives: E92 M3
Join Date: Jun 2007
Location: IL

Posts: 4,859
iTrader: (4)

Quote:
Originally Posted by DrakeKemper View Post
The dealership by my house would never top my old DCT off, wanted to charge me for every damn thing possible lol.
?? No one should top off their DCT.
__________________

2011 E92 M3: AW/BLK • DCT
Europäische Lieferung am 6. August 2010
ChrisK is offline   United_States
0
Reply With Quote
      10-03-2013, 07:50 AM   #33
edwinm3
Lieutenant Colonel
 
edwinm3's Avatar
 
Drives: E92 MELBOURNE RED M3
Join Date: Nov 2011
Location: Doral

Posts: 1,823
iTrader: (8)

Top off DCT?
__________________
edwinm3 is offline   United_States
0
Reply With Quote
      10-03-2013, 11:33 AM   #34
ZEEM3R
First Lieutenant
 
ZEEM3R's Avatar
 
Drives: 2013 BMW M3
Join Date: Jan 2012
Location: Long Island, NY

Posts: 370
iTrader: (1)

Quote:
Originally Posted by Marco@McKennaPerformance View Post
OP: I think "technically" BMW's warranty/maintenance plan does not cover top off's. I've heard of a few dealers pulling that on M owners locally.

I'm sure if you speak to the service director they will take care of it, knowing if they don't you'll take your business to another dealer who will
I was told the same thing by Hassel BMW but because I purchased the car from them, they said their policy is to top off all fluid free of charge every time I come in
ZEEM3R is offline   United_States
0
Reply With Quote
      10-03-2013, 12:14 PM   #35
Marco@McKennaPerformance
 
Drives: E90 M3
Join Date: Aug 2012
Location: Norwalk, CA

Posts: 521
iTrader: (2)

Send a message via AIM to Marco@McKennaPerformance Send a message via MSN to Marco@McKennaPerformance
Quote:
Originally Posted by ZEEM3R View Post
I was told the same thing by Hassel BMW but because I purchased the car from them, they said their policy is to top off all fluid free of charge every time I come in
Yeah McKenna always tops off their clients as well. When you purchase a 75K car from us, I'm pretty sure we owe ya a quart once in a while!!!
Marco@McKennaPerformance is offline  
0
Reply With Quote
      10-03-2013, 04:18 PM   #36
positiveions
Lieutenant General
 
positiveions's Avatar
 
Drives: 09 MKV JETTA 2.5 & E90 M3 :)
Join Date: Sep 2007
Location: La Verne, CA

Posts: 10,500
iTrader: (1)

Send a message via MSN to positiveions Send a message via Yahoo to positiveions
Topping it off is optional. It's up to the dealer to be more customer service oriented and offer free top-off.
positiveions is offline   Lebanon
0
Reply With Quote
      04-20-2014, 05:46 PM   #37
sunsweet
Captain
 
sunsweet's Avatar
 
Drives: '13 ZCP ED+PCD Only Owner
Join Date: Jan 2012
Location: NC

Posts: 828
iTrader: (0)

They refused to top-off the oil at the BMW dealer where i bought my car new (factory order new M3). It was a service associate, not the service manager who was out. I got annoyed and had to insist and argue significantly, and even then that SA still said " i'll pay it out of my own pocket this time but we don't give free top-off's". I think the General Manager who is the one who sold me the car would have handled that better but I'm not even sure about that. Geez is that what I'll to expect for future services under warranty ?

This repeated itself verbatim at another local BMW dealership.
I had to top off the oil twice sofar. At another local dealership I talked to the service manager there and he too gave me the same BS ! I also was able to have them cover it after making a major scene in their showroom but again he said "no free top-offs, this one is on me".

both dealerships in NC. Have not tried to call BMWUSA but i will next time this happens.

Last edited by sunsweet; 04-20-2014 at 08:17 PM.
sunsweet is offline  
0
Reply With Quote
      05-17-2014, 12:04 AM   #38
preppy
Newbie
 
Drives: 2011.5 e92 MW ZCP
Join Date: May 2014
Location: Denver, CO

Posts: 77
iTrader: (0)

Quote:
Originally Posted by ChrisK View Post
?? No one should top off their DCT.
I think he was referring to his car in the general sense in that it was a DCT m3, not meaning literally that he was topping off his DCT transmission. I can see how his wording makes it confusing though....
preppy is offline  
0
Reply With Quote
      07-01-2014, 01:22 AM   #39
Smrzy
New Member
 
Drives: 12' E92 M3
Join Date: Feb 2014
Location: Simi Valley, CA

Posts: 16
iTrader: (0)

I bought my M3 in Austin, and drove it back to Los Angeles. I had to stop at the BMW dealer in El Paso, because the oil meter dropped below safe. They filled me up without question, and even gave me a spare quart of oil in case I needed some more. I have the factory warranty.
Smrzy is offline  
0
Reply With Quote
      07-09-2014, 01:40 PM   #40
modkrazy
Captain
 
Drives: m3
Join Date: May 2014
Location: tx

Posts: 719
iTrader: (0)

Quote:
Originally Posted by W12x View Post
We got our previous vehicle from BMW North Houston, but since we live on the west side we usually take it to BMW Momentum West for service. And they always pull the 'vehicle not purchased from us' BS when you ask for a loaner.

The only time I was given a loaner (Toyota Avalon lol) was due to some AC issues during hot summer.
That is the absolute worst dealership in Houston. STAY AWAY!

Their service department people are clueless idiots and have even less respect than they do knowledge about these cars. They will always fuck something up and blame it on you. I hope that dealership burns to the ground.
modkrazy is offline  
0
Reply With Quote
      07-09-2014, 04:32 PM   #41
fitchesbass
Captain
 
Drives: BMW
Join Date: Jan 2009
Location: Fairfax, VA

Posts: 897
iTrader: (1)

Quote:
Originally Posted by OC ///M View Post
Lulz @ M3 owners who won't pay to buy a quart of oil...Talk about cheap bastards!

The idea that you're entitled to it too...

Eye-opening thread, thanks OP.
LOL - agreed.

A quart of Castrol is like 12 bucks. Probably wasted more gas driving across town to the dealer to get the oil they owed you. As someone else stated, loaners are a courtesy.

At least it makes reading car forums entertaining...


BTW my dealership didn't give me free WiFi, is BMW NA the right place to submit my complaint?
__________________
IB ZHP E92 + 911 carrera project car
Previous:
E86 Z4M - Sold
E36 M3 - Sold
fitchesbass is offline  
0
Reply With Quote
      07-10-2014, 06:54 PM   #42
W12x
Lieutenant
 
Drives: 2004 E53 X5, 2011 E92 M3
Join Date: Mar 2008
Location: Houston

Posts: 430
iTrader: (0)

Quote:
Originally Posted by modkrazy
Quote:
Originally Posted by W12x View Post
We got our previous vehicle from BMW North Houston, but since we live on the west side we usually take it to BMW Momentum West for service. And they always pull the 'vehicle not purchased from us' BS when you ask for a loaner.

The only time I was given a loaner (Toyota Avalon lol) was due to some AC issues during hot summer.
That is the absolute worst dealership in Houston. STAY AWAY!

Their service department people are clueless idiots and have even less respect than they do knowledge about these cars. They will always fuck something up and blame it on you. I hope that dealership burns to the ground.
I took my E92 to Momentum West for service earlier this week, seems like things are a little better now, and they got several Sonic Automotive logos around that weren't there before, not sure if there is a change of ownership.
W12x is offline  
0
Reply With Quote
      09-22-2014, 08:20 PM   #43
chuckvic
Private First Class
 
Drives: 2009 M3 DCT Coupe
Join Date: Apr 2007
Location: el paso

Posts: 135
iTrader: (0)

If a loaner and oil for free are that important, better make sure of the policy before buying a car. If you expect to by a M3 at bsically little or no profit for delaer, then do not cry about loaner policy, free oil policy, lack of free sodas, lack of 55 inch tv in the lounge, 1 ply toliet paper in mens room, no internet access ect.

Do not be so penny pinching, go to a bigger dealer and do a little checking. Next thing someone will say free BJ for M3 buyers.

chuck
chuckvic is offline  
0
Reply With Quote
Post Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump


All times are GMT -5. The time now is 06:14 PM.




m3post
Powered by vBulletin® Version 3.7.0
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
1Addicts.com, BIMMERPOST.com, E90Post.com, F30Post.com, M3Post.com, ZPost.com, 5Post.com, 6Post.com, 7Post.com, XBimmers.com logo and trademark are properties of BIMMERPOST