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      07-31-2013, 06:50 AM   #1
Rev ///Me
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Thumbs down Save your money and don't buy coding from bimmer-tech.com!

I was interested in retrofitting Sirius Sat Radio to my car, and I had heard good things about Bimmer-tech. So, I went online and ordered the kit. The item was shipped in a somewhat timely manner(just a cable). Now, here's the problem, you have to contact them to code it for you. They're in Poland. You don't get any type of files to do it yourself or anything. YOU HAVE TO CONTACT THEM. THEY DON'T EVEN TELL YOU THAT ON THE WEBSITE! All you get is a cable that connects to the OBII port cable. It's been a week that I've been trying to contact the coder and all I've gotten from him is: Can I please have your VIN? Which I have provided. I've tried calling the USA number, with no luck, I've tried contacting vendors listed on their website, I've emailed with Derak constantly but they just don't seem to care about their customers. The coder is NEVER around. He NEVER checks his messages.

DO NOT BUY CODING FROM BIMMERTECH. THEY HAVE ABSOLUTELY NO CUSTOMER SERVICE. THE CODER IS NEVER ON AND YOU WILL NEVER GET YOUR CODING DONE. I'm going to dispute the charge on my card because I am fed up with having to chase these guys down and email over and over again to try and get answers. If you're interested in coding your car, DO NOT DO IT THROUGH BIMMER-TECH!

Last edited by Rev ///Me; 07-31-2013 at 06:56 AM.
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      07-31-2013, 06:59 AM   #2
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I'm surprised you didn't go through one of the numerous coders on the site here!
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      07-31-2013, 07:04 AM   #3
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I'm surprised you didn't go through one of the numerous coders on the site here!
I honestly thought they would let me do it myself.
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      07-31-2013, 07:08 AM   #4
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I honestly thought they would let me do it myself.
I didn't know that was possible but I'm sure a vendor here will get everything working asap.
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      07-31-2013, 11:48 AM   #5
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Why would anyone let you do it themselves? The whole point of vendors is so that they have done the research and perfected their craft meaning they will not release files to anyone. If you were to do it yourself they would have to give you their files. Get my point?

You can definitely do it yourself if you figure out the programme (which is A LOT of money) and how to do the codes (time consuming).

To me it seems you have probably blasted their inbox 100 times and yes it might be wrong on their part to keep you waiting when they are checking the inbox but don't act like a kid and you will get what you want (oxymoron?).

Just my personal opinion, no need to take offense if you don't agree. GL
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      07-31-2013, 11:54 AM   #6
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Why would anyone let you do it themselves? The whole point of vendors is so that they have done the research and perfected their craft meaning they will not release files to anyone. If you were to do it yourself they would have to give you their files. Get my point?

You can definitely do it yourself if you figure out the programme (which is A LOT of money) and how to do the codes (time consuming).

To me it seems you have probably blasted their inbox 100 times and yes it might be wrong on their part to keep you waiting when they are checking the inbox but don't act like a kid and you will get what you want (oxymoron?).

Just my personal opinion, no need to take offense if you don't agree. GL
I spent $340, and it's a week later and I still don't have a response when my car is going to be coded. There is something called customer service, and they don't have it. I would like to see what you would do if you were in my situation, when the vendor is unresponsive.
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      07-31-2013, 12:15 PM   #7
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That's a lot of money dude!!
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      07-31-2013, 01:42 PM   #8
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That's a lot of money dude!!
Yes, it is. I have started the chargeback process.
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      07-31-2013, 01:47 PM   #9
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Quote:
Originally Posted by PoweredBy///M View Post
I spent $340, and it's a week later and I still don't have a response when my car is going to be coded. There is something called customer service, and they don't have it. I would like to see what you would do if you were in my situation, when the vendor is unresponsive.
I've been out more than $2,000 with one vendor and received a set of wheels (same vendor) which one had incurred a small bend and I paid out of pocket to fix it, you can check in the feedback section for more info so I do know how you feel and like I said it is just my own opinion. Always go with a proven vendor on the forum, even if it costs a little bit extra you know you will get the best service.

You can even find somebody local I'm sure. I just got coding done and the DME update + Euro DCT (GTS DCT is coming shortly for me) all for $165.

I hope it does work out for you regardless, so good luck again.
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      07-31-2013, 02:03 PM   #10
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Quote:
Originally Posted by BMW Fanatic View Post
I've been out more than $2,000 with one vendor and received a set of wheels (same vendor) which one had incurred a small bend and I paid out of pocket to fix it, you can check in the feedback section for more info so I do know how you feel and like I said it is just my own opinion. Always go with a proven vendor on the forum, even if it costs a little bit extra you know you will get the best service.

You can even find somebody local I'm sure. I just got coding done and the DME update + Euro DCT (GTS DCT is coming shortly for me) all for $165.

I hope it does work out for you regardless, so good luck again.
They are a vendor of this website.
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      07-31-2013, 02:31 PM   #11
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Quote:
Originally Posted by PoweredBy///M View Post
They are a vendor of this website.
Key word in my sentence being proven. You just wanna argue your point and don't care about anyone elses opinion it seems. Won't be responding on this thread again. Good luck.
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      07-31-2013, 03:06 PM   #12
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Never heard of them. Thanks for the news.
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      07-31-2013, 03:36 PM   #13
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Seems like coding is done by bpm around here. Jump on the bandwagon
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      08-01-2013, 01:05 PM   #14
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Quote:
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Seems like coding is done by bpm around here. Jump on the bandwagon
Yeah if you wanna spend $350 for something others are charging $50-100 for.
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      08-01-2013, 02:38 PM   #15
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Yeah if you wanna spend $350 for something others are charging $50-100 for.
Don't get butthurt. No one is spending your money on this stuff lol
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      08-01-2013, 06:51 PM   #16
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Don't get butthurt. No one is spending your money on this stuff lol


Just looking out. Isn't this the point of a forum, to discuss and look out for each other?

Anyway, why spend more for the same stuff? Leaves more money for other mods.
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      08-01-2013, 07:07 PM   #17
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Quote:
Originally Posted by jpirelli View Post
Yeah if you wanna spend $350 for something others are charging $50-100 for.

exactly...

Quote:
Originally Posted by rjd598 View Post
Don't get butthurt. No one is spending your money on this stuff lol


Quote:
Originally Posted by jpirelli View Post


Just looking out. Isn't this the point of a forum, to discuss and look out for each other?

Anyway, why spend more for the same stuff? Leaves more money for other mods.


you would think so
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      08-01-2013, 08:05 PM   #18
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Quote:
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Just looking out. Isn't this the point of a forum, to discuss and look out for each other?

Anyway, why spend more for the same stuff? Leaves more money for other mods.
No you have a good point. Has bpm ever addressed the difference? I'm sure they will
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      08-03-2013, 03:43 AM   #19
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10 years of experience with factory tools is a start. Ill leave it at that. I think our service speaks for itself. We've brought many services and features to market that were not previously offered elsewhere. You're welcome to use anyone from the guy next door to someone that works for BMW.

PoweredbyM, email me your VIN and ill load the cert for you when my schedule dies down a bit.
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      08-03-2013, 04:11 AM   #20
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10 years of experience with factory tools is a start. Ill leave it at that. I think our service speaks for itself. We've brought many services and features to market that were not previously offered elsewhere. You're welcome to use anyone from the guy next door to someone that works for BMW.

PoweredbyM, email me your VIN and ill load the cert for you when my schedule dies down a bit.
Done
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      08-07-2013, 02:52 PM   #21
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Hi everyone,

I posted this response on another forum where the OP started the same thread but let me post it here as well. I just want to make sure whoever reads this thread knows that we do not ignore negative opinions.
We take responsibility for what happened but why other vendors use such threads to build their position? They just want to 'help' the OP I guess. Sad and disappointing.

Yes, we failed in this case. I admit we did not meet the OP's expectations.
There are people who are more patient and those who demand immediate attention.
This was the case when we were not able to deliver what OP bought on time. I am sorry.

I thought something like this would not happen to us because the customer service has always been the most important thing for me but I guess I was wrong.

I guess people who have worked with BimmerTech and me personally understand this is not what BimmerTech is and this is just an exception. Too bad it happened.

We refunded what the OP paid without any questions and I just do not understand why he is posting on every single forum how terrible BimmerTech is. I am a customer myself and I buy many things over the Internet and I know what it means to be unhappy about a product or a service but the impression one could get from what the OP wrote is that BimmerTech is the worst vendor in the world and everyone should stay away from us. I just think the message is much too strong but who am I to comment on this.

Once again I am sorry for what happened. Lesson learned.

I would also like to thank those who have worked with us and supported us. It's hard to be perfect but we do try hard to be your preferred supplier of multimedia retrofits. Thanks!

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Last edited by Patrys@BimmerTech; 08-10-2013 at 02:54 AM.
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      03-26-2014, 12:56 PM   #22
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Quote:
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Seems like coding is done by bpm around here. Jump on the bandwagon
Excuse my ignorance on the topic, I am new here. I tried to call Bimmer Tech several times and no answer. Would you mind pointing me in the right direction so that I can contact BPM? Link may be? Thanks in advance.
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