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      05-10-2013, 05:32 PM   #23
SROC5
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Quote:
Originally Posted by arter View Post
My dealer is reasonably okay with my car.
The guys in back all come and look at the supercharger and I tell them to leave the brakes alone when I am in for free maintenance.

Last time, when I picked up my car they told me they wanted to do something for me on the brakes so they flushed them for me.

I thanked them but inwardly I was thinking, gee, I just put new high temp fluid in so I will have to do that again when I get home. They were trying to be helpful, so next time I will have to mention to not do that either.
do you ever wonder whether they joy ride that S/C? Ferris Bueller style!
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      05-11-2013, 09:43 PM   #24
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Originally Posted by LiM3y View Post
BMW of Newport have been solid for me. The covered all the warranty items, filled it up with Ate Super instead of BMW brake fluid and changed the rotors twice. The said they were interested in seeing how the car holds up and glad to work on an M3 that gets run, rather than the garage queens they tend to see.

They caught me when I forgot to clean the bottom of the running boards! D'Oh!
same for me with bmw of north haven. i really like working with them.
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      05-11-2013, 10:49 PM   #25
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Quote:
Originally Posted by SROC5 View Post
do you ever wonder whether they joy ride that S/C? Ferris Bueller style!
So that is why they are running the car in reverse for 20 miles at the end of the service before they return me the car.......
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      05-12-2013, 08:09 AM   #26
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I have ST brakes also. When I was due for brakes, my SA said they had to be done. So I told them to install them in the trunk if they absolutely had to. Upon pickup, what do you know, brand new factory brakes in boxes in the trunk.
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      05-12-2013, 08:40 AM   #27
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Originally Posted by Bmw135er View Post
I have ST brakes also. When I was due for brakes, my SA said they had to be done. So I told them to install them in the trunk if they absolutely had to. Upon pickup, what do you know, brand new factory brakes in boxes in the trunk.
That's awesome of your dealer. I have ST up front and the dealer wouldn't give me front pads even (which I would have either kept as spares or sold).
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      05-12-2013, 09:15 PM   #28
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I tell my tech whose whole family tracks their cars. Then he tells me what to tell the SA.
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      05-13-2013, 03:14 PM   #29
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Quote:
Originally Posted by Bmw135er View Post
I have ST brakes also. When I was due for brakes, my SA said they had to be done. So I told them to install them in the trunk if they absolutely had to. Upon pickup, what do you know, brand new factory brakes in boxes in the trunk.
They get paid by BMW when they perform the service for parts and time. Ultimate Service and warranty work is below regular rate, but if they don't do the work they don't get all the money they could from BMW for servicing your ride still under the plan.

I have also found that dealerships will negotiate service costs on out of plan service and repairs. I got 15-20% off the 60K service (at 56K), but I also asked for the diff and tranny to be flushed. The rear calipers had to be rebuilt as the rubber piston seal had cracked on one side so it was quite a big bill!
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      05-18-2013, 12:09 PM   #30
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My SA is pretty cool ... everytime I show up he just asked me ... "What have you done to it now?"
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      05-18-2013, 01:57 PM   #31
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Quote:
Originally Posted by track_warrior View Post
You should have seen the face on my Toyota service advisor when a caged track prepped FR-S showed up at their dealer on a race car hauler with a blown engine and i demanded warranty!
The car was sprayed with track rubber, on race pads, and still had the track day # sticker on the windshield lol.

Eventually, they covered it as it was an injector o ring that failed and caused it to lean and blow and my engine was pretty much stock.
So awesome! Great story and glad it worked out in your favor. I can imagine the look on their faces... staring you down and thinking to themselves, "seriously?"
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      05-18-2013, 03:31 PM   #32
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Quote:
Originally Posted by AMPowerJ View Post
My SA is pretty cool ... everytime I show up he just asked me ... "What have you done to it now?"
Which dealer do you take your car to? Im new to SC and trying to find a solid dealership to take my car to for maintenance when its due.
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      05-24-2013, 11:25 AM   #33
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I don't know about the maintenance visits y'all have had recently, but the past two times I've gone the SA has very bluntly explained to me that they won't ask any questions as long as I give them straight "10's" on the email survey so they don't take a hit to their commission. Sounds like they're more worried about that than getting in trouble for authorizing some warranty service that was due way early because of track use (e.g., new pads @ 12k miles.)

I wouldn't use that as a "blackmail" strategy if they refuse to fix something you jacked up at the track, but if they're trying to deny you regular maintenance because you tracked your car you might be able to use it as a bargaining chip.
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      05-29-2013, 02:10 PM   #34
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Quote:
Originally Posted by track_warrior View Post
You should have seen the face on my Toyota service advisor when a caged track prepped FR-S showed up at their dealer on a race car hauler with a blown engine and i demanded warranty!
The car was sprayed with track rubber, on race pads, and still had the track day # sticker on the windshield lol.

Eventually, they covered it as it was an injector o ring that failed and caused it to lean and blow and my engine was pretty much stock.
I have the same issue with my BRZ! Fortunately my engine didn't blow and I drove it to the dealer and demanded it be warrantied with sponsor stickers and track day numbers all over my car
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      07-10-2013, 11:43 PM   #35
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Quote:
Originally Posted by LiM3y View Post
BMW of Newport have been solid for me. The covered all the warranty items, filled it up with Ate Super instead of BMW brake fluid and changed the rotors twice. The said they were interested in seeing how the car holds up and glad to work on an M3 that gets run, rather than the garage queens they tend to see.

They caught me when I forgot to clean the bottom of the running boards! D'Oh!
LiM3y,

Out of curiosity, what were the mileages on your M3/rotors when the dealer agreed to replace the rotors? I took mine into the dealer recently and they refused to replace cracked rotors under the factory maintenance plan because they said the vehicle was too new (13 months) and with too few miles (11k) and they were concerned about BMW refusing to reimburse them for the parts and labor under the service contract.

thanks, ydoc

Last edited by ydoc; 07-11-2013 at 09:57 AM.
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      07-10-2013, 11:59 PM   #36
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Exactly....especially for the first service, fill out the survey, give them perfect 10s, write a few kind words, be nice/respectful, etc to establish the "incentive system" from the get-go (no need to blackmail unless they give you hard time for something). Goes a long way!

Quote:
Originally Posted by SymphOfEvil View Post
I don't know about the maintenance visits y'all have had recently, but the past two times I've gone the SA has very bluntly explained to me that they won't ask any questions as long as I give them straight "10's" on the email survey so they don't take a hit to their commission. Sounds like they're more worried about that than getting in trouble for authorizing some warranty service that was due way early because of track use (e.g., new pads @ 12k miles.)

I wouldn't use that as a "blackmail" strategy if they refuse to fix something you jacked up at the track, but if they're trying to deny you regular maintenance because you tracked your car you might be able to use it as a bargaining chip.
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      07-11-2013, 06:09 AM   #37
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28k on my rotors and they are due. Deep wear patterns are starring now.

Gotta get some cooling thru em. :/
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      08-05-2013, 05:59 PM   #38
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Same experience with me, dealers look at me like im not human when I drive into the service bay. Granted my M3 is completely track prepped with no cats, full cage and no interior. Still only has 11k miles...

After they come to grips that its still under warranty (and after some arguing) they do what they should and cover the car (or whats left). Its hard to find a good mechanic at a BMW dealership that accepts race cars. Porsche dealerships welcome them! Then again, far more porsches are tracked. Just another day at a bimmer dealer.
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      08-05-2013, 06:29 PM   #39
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Quote:
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Same experience with me, dealers look at me like im not human when I drive into the service bay. Granted my M3 is completely track prepped with no cats, full cage and no interior. Still only has 11k miles...
Pics please!
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      08-05-2013, 09:37 PM   #40
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Pics please!
I thought about making a quick thread of the finished car (unfortunately I didn't take many pics during the different phases) but I figured there are enough already out there! Im also not into "showing off" as sometimes people seem to imply with those kinds of threads. Maybe I will if I think people will benefit from it. Awesome car though, absolutely love it
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      08-06-2013, 02:50 AM   #41
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Just ask for 4 new rotors and all brake pads tucked neatly in a box and in the trunk. Oh dont forget new sensors too please. Lol.
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      08-07-2013, 01:23 PM   #42
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Quote:
Originally Posted by Notnug View Post
I thought about making a quick thread of the finished car (unfortunately I didn't take many pics during the different phases) but I figured there are enough already out there! Im also not into "showing off" as sometimes people seem to imply with those kinds of threads. Maybe I will if I think people will benefit from it. Awesome car though, absolutely love it
That sort of thing is pretty encouraged around here (http://www.m3post.com/forums/forumdisplay.php?f=64), but alright. I'm in the midwest -- hope to see the beast on track sometime.
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      08-07-2013, 01:41 PM   #43
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Originally Posted by FormulaMMM View Post
That sort of thing is pretty encouraged around here (http://www.m3post.com/forums/forumdisplay.php?f=64), but alright. I'm in the midwest -- hope to see the beast on track sometime.
I know I know ok maybe I will! I have to wait a bit because it was in my driveway and a buddy of mine backed into it... Not happy about it
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      08-07-2013, 02:02 PM   #44
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I know I know ok maybe I will! I have to wait a bit because it was in my driveway and a buddy of mine backed into it... Not happy about it
OUCH. Sorry to see.
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