BMW M3 Forum (E90 E92)

BMW Garage BMW Meets Register Search Today's Posts Mark Forums Read


Go Back   M3Post - BMW M3 Forum > E90/E92 M3 Technical Topics > Track / Autocross / Dragstrip / Driving Techniques
 
Post Reply
 
Thread Tools Search this Thread
      05-09-2013, 11:27 AM   #1
paradocs98
Major
 
paradocs98's Avatar
 
Drives: 2014 991 Carrera S
Join Date: May 2009
Location: NY

Posts: 1,342
iTrader: (0)

Dealer visits with a tracked car

I wish they had a special service lane/service advisor at BMW dealers to process M3s that regularly see the track. I brought my car in the other day for a leak from the differential. As I pulled into the service entrance, my Pagid yellows squealing like a garbage truck, the service advisor said, "You know your brakes are squeaking? Do you hear that?" No, why thank you, I had no idea. "They're track pads," I replied. "Oh," he said, and looked at me like I had five heads.

He then proceeded to do the walkaround, inspecting the car for dents, checking my tires' tread depth. He pointed out all of the track rubber marks on the front fascia and bumper--"See this? And this? And this?" Yep, yep, yep.

We went into his desk area. He checked his service computer and said, "It says here you're due for a brake service--pads and rotor check." This despite our discussion five minutes prior about the track pads, and him being a foot away from my StopTech BBK while looking at all of the tires.
__________________
IB E90 M3 ZCP returned to BMW FS
paradocs98 is offline   United_States
0
Reply With Quote
      05-09-2013, 11:40 AM   #2
IrishCoffee
First Lieutenant
 
IrishCoffee's Avatar
 
Drives: '11 E92 M3, '14 328i, '14 1LE
Join Date: May 2011
Location: San Diego

Posts: 364
iTrader: (0)

Ha ha. Classic.

Do you actually street your Pagids?? How do you stand the noise?
IrishCoffee is offline  
0
Reply With Quote
      05-09-2013, 11:40 AM   #3
Crimson92
Smiling Politely
 
Crimson92's Avatar
 
Drives: Like a boss
Join Date: Jun 2007
Location: Whales Vagina

Posts: 28,627
iTrader: (3)

Yeah I'm dreading taking mine in.

Luckily I'm all stock.
__________________
Quote:
Some people are like slinkies...not really good for much but you can't help but smile when you see one tumble down the stairs"
Crimson92 is offline   United_States
0
Reply With Quote
      05-09-2013, 01:04 PM   #4
IrishCoffee
First Lieutenant
 
IrishCoffee's Avatar
 
Drives: '11 E92 M3, '14 328i, '14 1LE
Join Date: May 2011
Location: San Diego

Posts: 364
iTrader: (0)

Quote:
Originally Posted by Crimson92 View Post
Yeah I'm dreading taking mine in.

Luckily I'm all stock.
Looking at your location I assume you are in SD. Where do you take your car?

I've had terrbile experiences so far at BMW of San Diego... unfortunately they are across the street from my job so for minor things it's just too convenient.
IrishCoffee is offline  
0
Reply With Quote
      05-09-2013, 01:42 PM   #5
track_warrior
Captain
 
track_warrior's Avatar
 
Drives: 2011 M3
Join Date: Oct 2010
Location: San Antonio, TX

Posts: 671
iTrader: (1)

You should have seen the face on my Toyota service advisor when a caged track prepped FR-S showed up at their dealer on a race car hauler with a blown engine and i demanded warranty!
The car was sprayed with track rubber, on race pads, and still had the track day # sticker on the windshield lol.

Eventually, they covered it as it was an injector o ring that failed and caused it to lean and blow and my engine was pretty much stock.
__________________
l 2014 F31 328d X-drive M-sport l 2014 F30 328d M-Sport l 2012 VW Golf Tdi l 1997 E-420 Sport l 2014 Touareg Tdi Armoured Level B5 l


Compensating a heavy car with horsepower is like giving an alcoholic cocaine to sober him up...
track_warrior is offline   United_States
0
Reply With Quote
      05-09-2013, 01:48 PM   #6
LiM3y
Major
 
LiM3y's Avatar
 
Drives: 2008 E90 M3
Join Date: Jun 2009
Location: CT

Posts: 1,233
iTrader: (3)

BMW of Newport have been solid for me. The covered all the warranty items, filled it up with Ate Super instead of BMW brake fluid and changed the rotors twice. The said they were interested in seeing how the car holds up and glad to work on an M3 that gets run, rather than the garage queens they tend to see.

They caught me when I forgot to clean the bottom of the running boards! D'Oh!
__________________
LiM3y is offline   United Kingdom
0
Reply With Quote
      05-09-2013, 01:51 PM   #7
FormulaMMM
Major
 
FormulaMMM's Avatar
 
Drives: E90 M3
Join Date: Oct 2011
Location: Midwest

Posts: 1,351
iTrader: (1)

This is spot on. I've had no luck with service departments on this front either.

Front brake service called for in ~1300 mls for me. So last time I'm in they want to address that.

SA: "Did you want to take care of the brake service today?"

Me: "I have a front Stoptech big brake kit. Rotors and pads are good."

SA: "Ok, I don't know how we can just disregard the recommended service."

Me: "They're no longer original BMW brakes. It's an aftermarket kit."

SA: "I see. Your brake service light will be coming on soon."

Me: "So disable it?"

SA: Shocked stare. "Ooh. I don't think we can do that."

Me: "Ok. I'll drive around with the light on then."
__________________
DCT E90 M3: Akrapovic Evolution, KW Clubsport, Stoptech ST-40 Front + Pagid RS29 | Stock Rear + Stoptech SP, Apex EC-7 18x10 ET25 + Nitto NT01 275/35/18 (for track), tbd...
Past: Velos Designwerks Tune, Megan Racing Catback, Macht Schnell Filter
FormulaMMM is offline   United_States
0
Reply With Quote
      05-09-2013, 02:07 PM   #8
Killerfish2012
Major
 
Drives: E90 335I, E92 M3
Join Date: Feb 2012
Location: Midwest

Posts: 1,255
iTrader: (3)

Quote:
Originally Posted by FormulaMMM View Post
This is spot on. I've had no luck with service departments on this front either.

Front brake service called for in ~1300 mls for me. So last time I'm in they want to address that.

SA: "Did you want to take care of the brake service today?"

Me: "I have a front Stoptech big brake kit. Rotors and pads are good."

SA: "Ok, I don't know how we can just disregard the recommended service."

Me: "They're no longer original BMW brakes. It's an aftermarket kit."

SA: "I see. Your brake service light will be coming on soon."

Me: "So disable it?"

SA: Shocked stare. "Ooh. I don't think we can do that."

Me: "Ok. I'll drive around with the light on then."
That's why I'm loving life. 105K all purpose street/track miles, 3 track days so far this year, and in fact just got back from road america a few days ago. Life is so much better well beyond warranty so you don't have to listen to all that nonsense from the stealership.
__________________
E90 335I: FBO +wavetrac LSD
E92 M3: K&N, V1, Yokohama AD08
Killerfish2012 is offline  
0
Reply With Quote
      05-09-2013, 02:13 PM   #9
Crimson92
Smiling Politely
 
Crimson92's Avatar
 
Drives: Like a boss
Join Date: Jun 2007
Location: Whales Vagina

Posts: 28,627
iTrader: (3)

Quote:
Originally Posted by IrishCoffee View Post
Looking at your location I assume you are in SD. Where do you take your car?

I've had terrbile experiences so far at BMW of San Diego... unfortunately they are across the street from my job so for minor things it's just too convenient.
Haha, good catch.

I go to bmw of sd. I hate them but like you , they are convenient to me.

I hear bmw of south county is good.

I don't tell my SA anything. Just this is my problem fix it. They don't need to know I go to the track.
__________________
Quote:
Some people are like slinkies...not really good for much but you can't help but smile when you see one tumble down the stairs"
Crimson92 is offline   United_States
0
Reply With Quote
      05-09-2013, 03:09 PM   #10
OC3
Havin' a blast!
 
OC3's Avatar
 
Drives: 2013 M3 E92 Jerez Blk DCT ZCP
Join Date: Nov 2010
Location: SoCal

Posts: 4,818
iTrader: (1)

Quote:
Originally Posted by track_warrior View Post
You should have seen the face on my Toyota service advisor when a caged track prepped FR-S showed up at their dealer on a race car hauler with a blown engine and i demanded warranty!
The car was sprayed with track rubber, on race pads, and still had the track day # sticker on the windshield lol.

Eventually, they covered it as it was an injector o ring that failed and caused it to lean and blow and my engine was pretty much stock.
lol
__________________

BRP CW13 1:58 | CVR CW 2:01 | CVR CCW 2:02 | ACS 1:53 | WSIR 1:34
2013 E92 M3 Jerez Black DCT ZCP | JRZ RS Pro | Brembo BBK | Endless ME20 | Volk TE37 18x10.5 squared | NT01/TD
OC3 is offline   United_States
0
Reply With Quote
      05-09-2013, 03:37 PM   #11
rabman5
Lieutenant
 
rabman5's Avatar
 
Drives: '10 E92 M3 Jet Black
Join Date: Jun 2007
Location: Orchard Lake, MI

Posts: 556
iTrader: (4)

My dealer offers free track inspections prior to track days.
__________________

2010 Jet Black DCT Coupe, LUX V3, VRS rep lip, B&B Exhaust, VMR 710 265/295 PSS.
rabman5 is offline   United_States
0
Reply With Quote
      05-09-2013, 03:51 PM   #12
The HACK
Garland Operator 7G
 
The HACK's Avatar
 
Drives: 2006 MZ4C, 2013 Veloster Turbo
Join Date: Oct 2007
Location: Welcome to Jamaica have a nice day

Posts: 3,412
iTrader: (1)

You folks have a warped sense of reality.

Reality is, people who track their BMWs are probably less than 1/10th of 1% of the population. For any BMW center to accommodate the likes of "us" above and beyond servicing their normal customers would make zero business sense. For service advisors to be TRAINED to manage the expectations of those of us who track? Makes ZERO business sense.

That said. I had a service advisor who used to track his E39. We had a great working relationship. When he left the dealership I was very disappointed. His replacement knew nothing of what these cars can really do in track, and some of the stuff he used to go above and beyond with for me, like flushing my brake fluid with what I bring in when I ask, without a question, were met with far more resistance than necessary.

But hey. Such is life. I got lucky with a service advisor. That luck was not to be repeated again since I've learned to do the vast majority of the maintenance work myself, and have found a trusty Indy mechanic to take care of what I can't.
__________________
Quote:
No way I'd ever take my BMW to the track.
Quote:
Then why do you have $3,000 worth of suspension mods on your car?
Quote:
...
-Overheard at the last B****rfest.
The HACK is offline  
0
Reply With Quote
      05-09-2013, 05:49 PM   #13
paradocs98
Major
 
paradocs98's Avatar
 
Drives: 2014 991 Carrera S
Join Date: May 2009
Location: NY

Posts: 1,342
iTrader: (0)

Quote:
Originally Posted by IrishCoffee View Post
Ha ha. Classic.

Do you actually street your Pagids?? How do you stand the noise?
I do--they're ok at low (street) temps, just a little grabby. When bedded in, they're not that noisy. Then when you've been away from the track for a week or so they start to squeal. I put them in in April as track season starts, and run them all spring and summer, only replacing when they're worn. I take them out in November at the end of the season as I'm putting my winter wheels/tires on.
Quote:
Originally Posted by track_warrior View Post
You should have seen the face on my Toyota service advisor when a caged track prepped FR-S showed up at their dealer on a race car hauler with a blown engine and i demanded warranty!
The car was sprayed with track rubber, on race pads, and still had the track day # sticker on the windshield lol.

Eventually, they covered it as it was an injector o ring that failed and caused it to lean and blow and my engine was pretty much stock.

Quote:
Originally Posted by LiM3y View Post
BMW of Newport have been solid for me. The covered all the warranty items, filled it up with Ate Super instead of BMW brake fluid and changed the rotors twice. The said they were interested in seeing how the car holds up and glad to work on an M3 that gets run, rather than the garage queens they tend to see.

They caught me when I forgot to clean the bottom of the running boards! D'Oh!
Lucky! That dealer is a keeper!
Quote:
Originally Posted by FormulaMMM View Post
This is spot on. I've had no luck with service departments on this front either.

Front brake service called for in ~1300 mls for me. So last time I'm in they want to address that.

SA: "Did you want to take care of the brake service today?"

Me: "I have a front Stoptech big brake kit. Rotors and pads are good."

SA: "Ok, I don't know how we can just disregard the recommended service."

Me: "They're no longer original BMW brakes. It's an aftermarket kit."

SA: "I see. Your brake service light will be coming on soon."

Me: "So disable it?"

SA: Shocked stare. "Ooh. I don't think we can do that."

Me: "Ok. I'll drive around with the light on then."

Quote:
Originally Posted by rabman5 View Post
My dealer offers free track inspections prior to track days.
Is that true?!?
Quote:
Originally Posted by The HACK View Post
You folks have a warped sense of reality.

Reality is, people who track their BMWs are probably less than 1/10th of 1% of the population. For any BMW center to accommodate the likes of "us" above and beyond servicing their normal customers would make zero business sense. For service advisors to be TRAINED to manage the expectations of those of us who track? Makes ZERO business sense.

That said. I had a service advisor who used to track his E39. We had a great working relationship. When he left the dealership I was very disappointed. His replacement knew nothing of what these cars can really do in track, and some of the stuff he used to go above and beyond with for me, like flushing my brake fluid with what I bring in when I ask, without a question, were met with far more resistance than necessary.

But hey. Such is life. I got lucky with a service advisor. That luck was not to be repeated again since I've learned to do the vast majority of the maintenance work myself, and have found a trusty Indy mechanic to take care of what I can't.
You're right, but it is nice when you find a service advisor who is an enthusiast him/herself, and understands. Many of them, though, just follow the script and punch things in the computer. In the past at this dealer I've had SA's who are accommodating and great to deal with, one of which was actually a racer who was between sponsors/rides. But the turnover has been high lately, and now I'm dealing with brand-new people that I have no relationship with--kind of frustrating when you've been with the same dealer for 10 years, and leased 6 cars from them during that time.
__________________
IB E90 M3 ZCP returned to BMW FS
paradocs98 is offline   United_States
0
Reply With Quote
      05-09-2013, 05:53 PM   #14
rabman5
Lieutenant
 
rabman5's Avatar
 
Drives: '10 E92 M3 Jet Black
Join Date: Jun 2007
Location: Orchard Lake, MI

Posts: 556
iTrader: (4)

Quote:
Originally Posted by paradocs98 View Post

Is that true?!?
Absolutely! No joke.
__________________

2010 Jet Black DCT Coupe, LUX V3, VRS rep lip, B&B Exhaust, VMR 710 265/295 PSS.
rabman5 is offline   United_States
0
Reply With Quote
      05-09-2013, 06:22 PM   #15
Transfer
Lieutenant Colonel
 
Transfer's Avatar
 
Drives: SQ5, X1
Join Date: Mar 2010
Location: Seattle, WA

Posts: 1,673
iTrader: (0)

Last time in, I learned my SA tracks a race prepped M3 but I was dumb and didn't ask what gen.
Transfer is offline   United_States
0
Reply With Quote
      05-09-2013, 07:29 PM   #16
SROC5
Addicted to Track
 
SROC5's Avatar
 
Drives: E92 M3
Join Date: Apr 2009
Location: USCON

Posts: 1,587
iTrader: (3)

Ha, funny about some dealership SAs, they really don't have a clue sometimes.

Re: the diff leak you brought it in for, what happened? Just curious how that might of happened? or why it was happening in the first place.
__________________

| Akrapovic Evo | ESSi | Swift Spec-R | CF Spoiler | APEX ARC-8 | RS-3 | PFC-08 | DIF |
SROC5 is offline   United_States
0
Reply With Quote
      05-09-2013, 08:10 PM   #17
The HACK
Garland Operator 7G
 
The HACK's Avatar
 
Drives: 2006 MZ4C, 2013 Veloster Turbo
Join Date: Oct 2007
Location: Welcome to Jamaica have a nice day

Posts: 3,412
iTrader: (1)

Quote:
Originally Posted by paradocs98 View Post
You're right, but it is nice when you find a service advisor who is an enthusiast him/herself, and understands. Many of them, though, just follow the script and punch things in the computer. In the past at this dealer I've had SA's who are accommodating and great to deal with, one of which was actually a racer who was between sponsors/rides. But the turnover has been high lately, and now I'm dealing with brand-new people that I have no relationship with--kind of frustrating when you've been with the same dealer for 10 years, and leased 6 cars from them during that time.
The honest truth is service advisors like that gets burned out. That's why mine left the dealership. They're too enthusiastic and love the brand TOO MUCH to watch the parade of morons come across his desk that has no idea what they bought. I remember every time I went to visit him for some work on the car, he'd complain about what a sh*tty day he's had and all the idiots he had to deal with on a daily basis. And I sympathize. I personally would NEVER want to be an SA, although I can guarantee you that had I been able to stomach what he had to deal with on a daily basis, I'd be a damn good SA.

So, yeah. I've gotten to the point where if the dealership don't care, I don't care. It's a business and frankly, I don't think they'll care if I take it elsewhere (which I have).
__________________
Quote:
No way I'd ever take my BMW to the track.
Quote:
Then why do you have $3,000 worth of suspension mods on your car?
Quote:
...
-Overheard at the last B****rfest.
The HACK is offline  
0
Reply With Quote
      05-10-2013, 05:20 AM   #18
paradocs98
Major
 
paradocs98's Avatar
 
Drives: 2014 991 Carrera S
Join Date: May 2009
Location: NY

Posts: 1,342
iTrader: (0)

Quote:
Originally Posted by SROC5 View Post
Ha, funny about some dealership SAs, they really don't have a clue sometimes.

Re: the diff leak you brought it in for, what happened? Just curious how that might of happened? or why it was happening in the first place.
Noticed a small oily spot on the floor of the garage the other day. Based on its location on the floor, I figured it was probably the diff. The next morning I got under the back of the car, and sure enough, there was a drop of fluid hanging from the diff housing. I thought it might be a bad seal/gasket. The dealership found that a couple bolts on the housing had become loose, so they retorqued and checked again for leaks--good to go. Maybe driveline stresses work the bolts loose over time?
__________________
IB E90 M3 ZCP returned to BMW FS
paradocs98 is offline   United_States
0
Reply With Quote
      05-10-2013, 06:44 AM   #19
SROC5
Addicted to Track
 
SROC5's Avatar
 
Drives: E92 M3
Join Date: Apr 2009
Location: USCON

Posts: 1,587
iTrader: (3)

Quote:
Originally Posted by paradocs98 View Post
Noticed a small oily spot on the floor of the garage the other day. Based on its location on the floor, I figured it was probably the diff. The next morning I got under the back of the car, and sure enough, there was a drop of fluid hanging from the diff housing. I thought it might be a bad seal/gasket. The dealership found that a couple bolts on the housing had become loose, so they retorqued and checked again for leaks--good to go. Maybe driveline stresses work the bolts loose over time?
Interesting, and good update. First I've heard of it, then again your car does see its fair share of opposite lock my friend She's telling you something I guess.
__________________

| Akrapovic Evo | ESSi | Swift Spec-R | CF Spoiler | APEX ARC-8 | RS-3 | PFC-08 | DIF |
SROC5 is offline   United_States
0
Reply With Quote
      05-10-2013, 09:24 AM   #20
S54dan
I no longer work for United BMW!
 
S54dan's Avatar
 
Drives: E46 M3, E46 330i ZHP, E36 325i
Join Date: Jan 2008
Location: Atlanta, GA

Posts: 3,327
iTrader: (36)

Garage List
1994 BMW 325i  [4.25]
2005 M3  [5.00]
2005 325i  [4.00]
2003 330i ZHP  [4.50]
We are "track-friendly" here at United BMW Roswell. Shame most of you are not near us!
__________________
Former employee of United BMW. I am now employed by Mercedes-Benz.
S54dan is offline  
0
Reply With Quote
      05-10-2013, 09:48 AM   #21
Minator
Whatever
 
Drives: 2013 E92 M3 DCT '09 E92m3 sold
Join Date: Jan 2011
Location: Palm Harbor Florida

Posts: 94
iTrader: (0)

Fla to Ga.

Too bad more dealers are not "track friendly".

almost worth the drive...
Minator is offline  
0
Reply With Quote
      05-10-2013, 05:26 PM   #22
arter
collecting toys
 
arter's Avatar
 
Drives: M3 MCB
Join Date: May 2008
Location: rochester, ny

Posts: 777
iTrader: (0)

My dealer is reasonably okay with my car.
The guys in back all come and look at the supercharger and I tell them to leave the brakes alone when I am in for free maintenance.

Last time, when I picked up my car they told me they wanted to do something for me on the brakes so they flushed them for me.

I thanked them but inwardly I was thinking, gee, I just put new high temp fluid in so I will have to do that again when I get home. They were trying to be helpful, so next time I will have to mention to not do that either.
__________________
2011 e92 M3 Monte Carlo Blue ESS 535
2015 cayman GTS
2006 SLK 55 AMG
arter is offline  
0
Reply With Quote
Post Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump


All times are GMT -5. The time now is 07:20 AM.




m3post
Powered by vBulletin® Version 3.7.0
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
1Addicts.com, BIMMERPOST.com, E90Post.com, F30Post.com, M3Post.com, ZPost.com, 5Post.com, 6Post.com, 7Post.com, XBimmers.com logo and trademark are properties of BIMMERPOST