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      02-19-2013, 09:50 PM   #1
mikeokimster
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Thumbs down EAS - Strike 1 - Did not deliver on shipping method

I have bought a few items in the past from EAS without any disruption. Their items would be shipped pretty quickly and I was happy. I felt like I can always count on EAS when I needed a car part quick and seamless. That was until my latest transaction.

On 2/18/2013, I had purchased a EAS cable flash for my M3. I communicated with Robert to ensure that their overnight shipping was still being offered and it was. I Paypal EAS the money around 1pm PST and I receive a invoice that has overnight shipping written on it for EAS flash cables.

I had not received a delivery confirmation that the product was shipped out yesterday. I thought perhaps they didnt get my payment in time, which was strange because paypal is usually pretty direct. OK no problems, next day shipping will cover my ass, or so I thought.

I get a shipping invoice with paid status this morning with tracking info. I receive a email that EAS has created a tracking number for my item. GREAT!. A little bit later I got a email saying that EAS has cancelled the tracking number... UGHHH WTF?? I look on the invoice I got this morning and see there is a different tracking number. I try it out and it works. Then, at this moment I realize that they are shipping the item from Arizona UPS GROUND. BIG failure. I email robert and Jon to see what is going on.

Thankfully Robert was able to respond and he needed some time to look at it. After a little bit goes by, I get a response...

"We do apologize for that. It looks like there was an issue when the label was made. "

That is when I got FURIOUS. Why do I not get offered the service I was promised because of their mistake?! As good as EAS has been in my past. They failed to meet my customer service needs. This is not acceptable to me because I verbally confirmed with Robert that overnight shipping was going to be used.



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      02-19-2013, 10:06 PM   #2
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I apologize for what happened, there's simply no excuse - we screwed up.

Please contact me directly and I will make this situation right
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      02-19-2013, 10:12 PM   #3
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End thread//
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      02-19-2013, 10:13 PM   #4
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So you had a few happy buys (couldn't find a thread about your positive experience btw) and then one little shipping mishap and you call them out? They recognized their mistake and apologized. What more can you they really do at this point and what do you expect to achieve with this thread? I understand it sucks you didn't get your stuff when you wanted but get over it. These things happens, it's not the end of the world.
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      02-19-2013, 10:17 PM   #5
mikeokimster
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Quote:
Originally Posted by tom @ eas View Post
I apologize for what happened, there's simply no excuse - we screwed up.

Please contact me directly and I will make this situation right
PM sent
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      02-19-2013, 10:19 PM   #6
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Quote:
Originally Posted by mikeokimster View Post
PM sent
Maybe this should have been you first option before sounding the alarm?
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      02-19-2013, 10:24 PM   #7
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Quote:
Originally Posted by kaiv View Post
So you had a few happy buys (couldn't find a thread about your positive experience btw) and then one little shipping mishap and you call them out? They recognized their mistake and apologized. What more can you they really do at this point and what do you expect to achieve with this thread? I understand it sucks you didn't get your stuff when you wanted but get over it. These things happens, it's not the end of the world.
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Originally Posted by Vic311 View Post
Maybe this should have been you first option before sounding the alarm?



Sh*t happens.. they screwed up, admitted it and are willing to make up for it.

I also agree with the other members that this does not seem to warrant a negative thread as such (Before trying to settle it privately with the vendor).

A negative thread in this section could make or easily break businesses. We understand its your money and your order and you have every right to be "FURIOUS" but....

I am sure EAS will make due and handle this professionally as they have always presented themselves around here...

Peace!

Last edited by BIU; 02-19-2013 at 10:37 PM.
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      02-19-2013, 10:38 PM   #8
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This is nothing compare to my 1st experience with PYspeed!!!! At least EAS is accepting their screw up and making it right for you.
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      02-19-2013, 10:45 PM   #9
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OP you totally over-reacted.. shit happens.. EAS is a great shop and they'll make it right.
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      02-19-2013, 10:50 PM   #10
mikeokimster
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I had some communication with Robert at EAS prior to creating this thread. He acknowledged the issue on their end but with no willingness to make it up.

I understand that issues like these are rare and a freak of nature and I understand that things like this do happen, but in the end it was the response I got that blew me over.

Update... * I have since talked to Tom and we have worked out an agreement and will talk to robert. *
Quote:
Originally Posted by BIU View Post


Sh*t happens.. they screwed up, admitted it and are willing to make up for it.

I also agree with the other members that this does not seem to warrant a negative thread as such (Before trying to settle it privately with the vendor).

A negative thread in this section could make or easily break businesses. We understand its your money and your order and you have every right to be "FURIOUS" but....

I am sure EAS will make due and handle this professionally as they have always presented themselves around here...

Peace!
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Current: 10' E90 Jerez M3 DCT
///Mods: Xpel front clip wrap, Nokya 2500k H8 halos, matte grills, IND reflectors, scoops, MS drop-in, MS track pipes, Dinan exhaust, 240E, ESS tune, BBS CHR, s04 255x35 295x30, KW Clubsports, ceramic pads
Retired: 08' E92 328i JB 6mt 212 rwhp 190 rwtq
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      02-19-2013, 10:51 PM   #11
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The world needs to know this? I am amazed at the effort put in to simply hurt EAS. You are 1 in a million sir.
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      02-19-2013, 11:32 PM   #12
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OP places order on 2/18. OP blasts EAS on 2/19 over slight mishap. Overreacting much?
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      02-19-2013, 11:37 PM   #13
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LMAO. Please order from PYSPEED, I would love to see your thread about that if this only took 24 hours.
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      02-19-2013, 11:52 PM   #14
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Not doubting that EAS is a great company, I just wouldn't trust buying a Challenge front lip from them... I'm just saying...
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      02-19-2013, 11:57 PM   #15
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Quote:
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LMAO. Please order from PYSPEED, I would love to see your thread about that if this only took 24 hours.
+1
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      02-20-2013, 12:30 AM   #16
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Quote:
Originally Posted by w00tw00t View Post
OP you totally over-reacted.. shit happens.
And he's not even noob like me..

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      02-20-2013, 01:56 AM   #17
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only in here do we hear about "real" 1st world problem. i think OP over-reacted on purpose to get some discount or some compensation from eas for a little tiny mishap. anyway, props on eas for getting the issue solved.
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      02-20-2013, 01:57 AM   #18
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Mike, they are still human. People make mistake. Give them some credit for the many positive experience. Anyway, this thread should be closed
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