Houston dealership sold me a NEW repainted car with no disclosure!!! HELP!!

[Tora]

Originally Posted by KIS

OP, have you determined how much it will cost to make it right?

No, I havent gotten a quote. I did see the bumpers on Tischer for 510 I believe... I have no idea how much a paint and detail and labor would be

[Tora]

Got a call from a Manager at the dealership, but I was in a meeting. Returning call now... (fingers crossed)

[Tora]

Left voice mail..

[pseto]

Hopefully you're not going to let the deaer's body shop do the work since they couldn't get it right the first time. I doubt the 2nd time would be any better considering the way you've been treated.

Maybe find the best body shop in the area and have the dealership pay to have them fix it.

[Tora]

Originally Posted by pseto

Hopefully you're not going to let the deaer's body shop do the work since they couldn't get it right the first time. I doubt the 2nd time would be any better considering the way you've been treated.

Maybe find the best body shop in the area and have the dealership pay to have them fix it.

Yes, and also there is no way Im driving Austin - Houston - Austin to get it fixed. There are at least 2 highly recommended shops here that BMW of Austin recommends.

[C4S4SS]

Similar thing happened to me when I ordered new a 2006 E90 330i. The rear door had been repainted in the port prior to it getting to the dealer. Car was silver and the paint match from the port was bad. I should not have accepted the car once we noticed the repair a couple weeks after purchase. It bothered me until the day i sold it. However, if it was the bumper, I would think a pro could match the paint and the repair could go unnoticed. Good luck.

[Brian@MWP]

I agree with THE TECH BMW along with a lot of other car manufactures have the vehicle repaired at the port before they even get to the dealership and also when they arrive at the dealership think of all the car s being driven near\around a new shipment of cars , one or two are bound to get hit in the parking lot! Perfect example a buddy of mine works at a BMW dealership and he P.D.I a new lime rock addition the second it came off the shipping truck and he found a fish eye and clear coat drip on the "A" pillar on the drivers side.

[Tora]

Originally Posted by Brian@MWP

I agree with THE TECH BMW along with a lot of other car manufactures have the vehicle repaired at the port before they even get to the dealership and also when they arrive at the dealership think of all the car s being driven near\around a new shipment of cars , one or two are bound to get hit in the parking lot! Perfect example a buddy of mine works at a BMW dealership and he P.D.I a new lime rock addition the second it came off the shipping truck and he found a fish eye and clear coat drip on the "A" pillar on the drivers side.

Yes... I'm ok with that and aware that accidents happen. Problem here is that the did a really bad job fixing it and are giving me the run around as to fix it. Sales rep admitted that the accident was done at their dealership, not at port.

[12X5M]

Originally Posted by Tora

Here's the story:
Friday we drive down to Houston to close the deal on an new '12 328i Msport e92. Dealer had good specials since it was one of 2 remaining '12, and this one had only 20 miles on the ODO, and it was sold as NEW. We take delivery, arrive late back in Austin and enjoy the weekend. Fast forward to today when I decide to wash the car and detail it. Turns out as I am drying the car on the back bumper, I feel the microfiber cloth stop dead in its tracks. Upon further inspection, I can feel the bumper very rough, like if it was a frozen paint job. I get on all fours and see that the bumper has been repainted and there is a lot of over spray on the quarter panels!!! I look at the other side of the bumper (drivers), and the same story. You can tell where they just stopped sanding and try to mix the white, but it looks like they applied alpine white to a mineral white bumper!! By this point I am !!! I call my local SA and take the car to my local dealership. Sure enough, they point out that the car had been hit in the center of the bumper, and that the blending of paint was done on the sides as well as the sanding. He also points out overspray on the other back quarter panel, and how the whole paint area is filled with what can be described as dust stuck on the bumper and painted over (like if the paint area was out in the open and not in a controlled environment). Needless to say, he is also in shock that they did such a crappy job and even worse, that it was sold as NEW and this incident (car being involved in an accident) was never disclosed and neither the repainting. I am attaching crappy phone pictures, but here is where I need your help:
1) SA recommends to ask for a minimum of a NEW bumper, take it to the shop of my choosing for painting, and a complete detail on the car for the overspray (all at their expense of course).
2) Can I cancel the sale? I have huge trust issues arising out of the fact that this accident was never disclosed.
3) I have already contacted the Sales rep in Houston. He said that he was not aware of any repainting on the car, and that he was going to check with this manager. That was like 3 hours ago and I have yet to hear from him. EDIT: As I am writing this, he contacted me and said that the car in fact had "2 small scratches" that they couldn't buff out so they had to paint it. - Repaint a whole bumper for 2 scratches??? hmmmmmm I asked for #1 above, and he said he would get back to me.
4) Should I escalate this with BMWNA?? I know that BMWCCA can help with dealer issues..

Thanks guys for any input, I am so disappointed...

EDIT: Here is the video and sorry for my lack of skills. I was trying to show how the clear coat is ok at the top, so-so middle quarter panel (overspray) and non-existent at the bottom bumper. Also posted the link at page #3. Thanks for you input!
Link:

To the OP: I had almost the same thing happen to me at BMW Of Austin with my brand new 2012 X5M. They tried to sell me the car with prior paint work to the hood. They apparently got the car from Houston. I believe it was momentum. They just sent the car back to them and they just put it on their lot.

BMW of Austin damaged reordered a new car and damaged that one. They claim they never did it even when I have voice messages from the service advisor claiming they damaged it. I wrote reviews on every website I could find.

Don't bother with corporate they were useless and just ended taking a $20K loss. They told me not to come back to the dealer due to the reviews.

[Tora]

UPDATE: Finally it looks like the ball is rolling. Got in contact with the New Sales Manager and tomorrow I'm taking the car to a local body shop to get the quote

Fingers crossed that no damage is there once they pull the bumper..

Thanks for your all your help!!! Will keep you guys posted!

[Brian@MWP]

A good sales manager will pick up the tab for repairs! Good luck man keep us posted.

[sunsweet]

Getting the quality you paid for in a new luxury car has become an accepted hit or miss. I think $80,000 is no longer luxury range. At that level many dealers will evade issues if they can get away with it unless you are persistent.
A lot of corruption has built into the value of money in this time of self entitlement. It's no longer backed by honest hard work and corresponding product value. That says a lot about the present financial ecosystem still growing sickness. Money has been defrauded for too long by banksters and wall street. When the printed bill alone is no longer a guarantee for a certain level of service or quality it means it's being abused in all kinds of spheres...

[Goat Rodeo]

Originally Posted by sunsweet

Getting the quality you paid for in a new luxury car has become an accepted hit or miss. I think $80,000 is no longer luxury range.

It's all relative. I've never thought BMW's service was the epitome of wonderful. But I recently went to a Mazda dealership with my girlfriend.

They have it set up like some sort of assembly line with no place to sit. 10 high tables on one side where you buy a car. 5 tables on the other side where you go for service. No place to sit. The place was packed with people milling around. Felt more like a prison then a place to spend money.

In comparison then, my local BMW dealership is an architectural masterpiece and delivers a 5 star experience.

[izzyM3]

If that was me, I would not accept anything less but a brand new car painted from factory. Good luck and I hope you are happy with the results.

[JoM3z]

Sorry to hear about your less than perfect experience. Port repairs are quite normal, but I believe this one is a poor attempt at repairing what ever damages your car had during port delivery. BWM Dealer should cover cost of proper repair and maybe some price reduction.