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      12-20-2012, 04:19 PM   #1
1st_M
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Dealership did not perform oil change?

I brought my car into a local dealership for an oil change 2 days ago. The last oil change was performed just over a year ago approximately 7000 miles since the oil was last changed. When I brought the car in, the oil showed that there was 75% oil remaining. I picked up the car yesterday and it still showed 75%. Today, after driving 40 miles the oil level now shows its at 50%. I purchased the car used about 8 months ago and this was the first time bringing the car in for maintenance. This does not seem normal and I feel that the dealership did not change the oil. Any thoughts?
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      12-20-2012, 04:49 PM   #2
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sounds fishy for sure. are you sure it dropped from 75% to 50% after only 40 miles? that doesn't soud right. do you have a leak? Maybe the dealer didn't tighten up the bolts on the oil pan?
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      12-20-2012, 05:04 PM   #3
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No leaks, I just checked my drive way, under the car and under the hood. The oils has been at 75% for about 3000 miles before I brought it in, so 50% sounds about right where it should be given that these motors burn some oil. With that, it does appear the oil was not changed. I spoke with my SA, he said that they may have filled the car once and did not double check after filling. it does sounds fishy.
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      12-20-2012, 06:35 PM   #4
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For what it's worth, I do all of my oil changes myself and I have had the oil mark go from 75% to 100% entirely on its own. The only thing that happened was I drove it a few thousand miles.

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      12-20-2012, 11:42 PM   #5
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What color is the oil when you pull the dipstick?
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      12-20-2012, 11:50 PM   #6
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Quote:
Originally Posted by djantlive View Post
What color is the oil when you pull the dipstick?
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      12-21-2012, 12:00 AM   #7
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It's hard to believe a dealer would fail to replace the oil. It's not like we live in a3rdnworld country
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      12-21-2012, 12:24 AM   #8
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Quote:
Originally Posted by Chriskm3 View Post
It's hard to believe a dealer would fail to replace the oil. It's not like we live in a3rdnworld country
I don't think they failed to replaced the oil accidentally. I think they just straight up did not do the change. I can't see any other reason as to why the oil level would go from 75% to 50% driving 40 miles from a oil change. Not sure why it was even at 75% after the oil change. Shouldn't it be at 100%?
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      12-21-2012, 01:00 AM   #9
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I would drive for some miles first.. the oil level gauge could need time to read correctly especially after an oil change
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      12-21-2012, 02:47 AM   #10
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They probably just didn't check the oil level after changing it and it needs to be topped off... not really a big deal.

I doubt they'd not change the oil... BMW pays them to do it.
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      12-21-2012, 05:47 PM   #11
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Not only that, but if you do a search on this subject, you'll find that the electronic dipstick is WIDELY erroneous and cannot be trusted.

Basically, if it's anywhere between the "OK" lines, I wouldn't add any. Like I said, the level will rise and fall based on what mood it is in and you (or the dealer) could very likely overfill, which is bad.

You sound afraid that they didn't do the oil change, this is why I do them myself.
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      12-26-2012, 10:49 AM   #12
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The dealer will not reset the service interval on a time based oil change. If the service and parts are listed in the work order than it was probably done. This does not give the answer about oil level but most likely the reading took time to give the new level. See if the odometer shows the car was driven. It's supposed to be driven so computer can measure oil level before giving the car back to the customer. I hate this procedure btw.
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      02-07-2013, 03:46 AM   #13
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Interesting subject because I too paid for an oil chnage at local dealership and paid roughly $200. My issue is that the oil level is at 75%, exactly as I turned it in. Secondly, the data on my display still reads 2600 MLS for the oil. I have my suspicion that they did not really change my oil because they were in a hurry to get it back to me same day as it was getting late.

Should I worry? Unfourtunetly, as all you know, the only way for me to confirm oil change would be to let some oil out pan and examine. This is truly the worst idea BMW has had...electronic oil check but with no backup dipstick method.
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      02-08-2013, 10:21 PM   #14
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jack the car up and just unscrew the drain plug a little bit till some slowly drips out around the threads and check the color of it. If it looks new, your good, if not I'de go to the dealer and raise hell
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      03-02-2013, 02:57 PM   #15
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Quote:
Originally Posted by Da M3nace
Interesting subject because I too paid for an oil chnage at local dealership and paid roughly $200. My issue is that the oil level is at 75%, exactly as I turned it in. Secondly, the data on my display still reads 2600 MLS for the oil. I have my suspicion that they did not really change my oil because they were in a hurry to get it back to me same day as it was getting late.

Should I worry? Unfourtunetly, as all you know, the only way for me to confirm oil change would be to let some oil out pan and examine. This is truly the worst idea BMW has had...electronic oil check but with no backup dipstick method.
Finally got around to checking oil. I wound up unscrewing the oil filter cover which is to my surprise located right at top of engine. A little oil spills out so I had to place a rag around opening. I AM CONVINCED THAT THE FILTER AND OIL WAS NOT REPLACED. the filter looks dirty and the oil does not look like it was replaced just four weeks ago.

How should I proceed? Raise all hell and ask for a refund or just suggest that maybe in their rush they didn't do a full drain n flush of old oil. And hope that they recommend another oil change....
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      03-02-2013, 03:27 PM   #16
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i think you guys are misinterpreting the oil level readout a bit. it's not meant to show 50%,75%,100%, etc. Any value between the 2 arrows means you are at an acceptable level of oil for driving. Above the top arrow means you are overfilled, and below the bottom arrow means you are low, somewhere between .5 and 1 quart.

This means that you aren't necessarily going to see the indicator at the very top after an oil change, it just means the dealer filled the car to the midpoint of the acceptable range.
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      03-02-2013, 05:58 PM   #17
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Quote:
Originally Posted by chris3g
i think you guys are misinterpreting the oil level readout a bit. it's not meant to show 50%,75%,100%, etc. Any value between the 2 arrows means you are at an acceptable level of oil for driving. Above the top arrow means you are overfilled, and below the bottom arrow means you are low, somewhere between .5 and 1 quart.

This means that you aren't necessarily going to see the indicator at the very top after an oil change, it just means the dealer filled the car to the midpoint of the acceptable range.
The level is not my concern as much as the fact that the oil appears dirty as well as filter when I checked it today. The reason i brought up the level is because I find it more than just coincidence that I got back the car at exactly same level and that the oil life monitor still shows 2600 miles left till service.
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      03-02-2013, 10:25 PM   #18
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I highly doubt that the dealer didn't change the oil.

Often times the synthetics will look "dirty" even after a couple of weeks.

Think about it, you really have no proof. You're just basing it on the oil level reading being the same (doesn't sound that strange to me). If you're that worried about it, just change it again. However, I don't think you have anything that would justify the dealer doing it again for free.
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      03-04-2013, 09:34 PM   #19
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Update: I spoke to the dealership service rep and of course they refuse to admit any wrong doing. Ive decided to change the oil myself.

Could I have the oil analyzed for age or usage? Maybe I can at least save the filter to show the dealer how beat up it is. Either way I plan to give them a really bad service survey and will ask for corporate to contact me.
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