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      12-01-2012, 03:09 AM   #1
Xcelrrate
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2008 BMW E90 M3  [5.00]
Excellent Experience.. Desert BMW Las Vegas

As the title says,

I just wanted to share that I am deeply surprised of what EXCELLENT Service I've received from Desert BMW Las Vegas

I never trust any stealership with my ///M so i ask for a manager and...

I felt like I got hooked up.. Service department Asst.Mgr Josh Martinez was on my side today.. Took care of my request all without an appointment, and they were busy too...

WorkOrder:
•Standard Scope
•Synthetic Oil & Filter change
•Vehicle check per CBS
•Replace intake silencer
•Rear axel differential maintenance
•Spark Plugs
•And fix my passenger door lock actuator

All this without an appointment so no loaner car was available, but Josh didn't even hesitate to offer me a rental car..

Wish he would have given me the 240E Software Update tho..

Long story short, it was a pleasant surprise to have been treated so well!
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      12-01-2012, 03:11 AM   #2
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Glad to hear they aren't all bad
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      12-01-2012, 03:40 AM   #3
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Glad to hear they aren't all bad
Yes I know huh...

Especially being on the forums.. All we ever hear/ see about are the bad stuff..

Nevertheless, I always dreaded bringing my car in for anything...
- Example of my dreadfulness: my door lock actuator was out well over 4000 miles ago. But i refused to bring it in, for the simple fact that I don't like dealerships. I waited for when my car was due for service and had to go in.

In the mean time, I wasn't able to be a gentleman and open the door for my wife for well over 4 months; had to get in, reach over to unlock while she waited..

Anyways, yeah.... Good guys at Desert BMW of LV
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      12-01-2012, 08:11 AM   #4
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Quote:
Originally Posted by Xcelrrate View Post
Especially being on the forums.. All we ever hear/ see about are the bad stuff..
Between (1) being busy and (2) having high expectations, people are often not going to respond when service is just "competent". It really has to be above and beyond (or, maybe, one's expectations have to be completely in the gutter) for one to post a positive experience . . .



Regardless, agreed, its good to hear that not all of them are bozos . . .
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      12-01-2012, 08:22 AM   #5
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You should post this in the vendor comments area, even out all the negative vendor comments that are there.
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      12-02-2012, 01:02 AM   #6
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Between (1) being busy and (2) having high expectations, people are often not going to respond when service is just "competent". It really has to be above and beyond (or, maybe, one's expectations have to be completely in the gutter) for one to post a positive experience . . .

Regardless, agreed, its good to hear that not all of them are bozos . . .
1, yeah I'm busy, Wife, 2 kids 1 being 1ye old. and 3 dogs...
2, I have Extremely High expectations, hence I didn't bring my car in and dealt with a faulty door actuator for over 4 months..

And yes, minus me getting the 240E software update. It was above and beyond as I was almost about to drive to the other BMW dealership.
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      12-02-2012, 11:31 AM   #7
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Did you ask about the software update or did you just hope that they would do it?
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      12-02-2012, 11:36 AM   #8
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Nice wish more dealerships where like that
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      12-02-2012, 12:08 PM   #9
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And here I thought ... "What happens in Los Vegas stays in Los Vegas"



Just kidding ... Nice to hear OP

Let's hear more nice Service Stories

For the past 25 years that I had Bimmers I searched for the right dealership and once found return there for service.
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      12-02-2012, 12:20 PM   #10
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Did you ask about the software update or did you just hope that they would do it?
I asked for it. He spend a few minutes to check. Then said The car isn't calling for one and if there isn't any apparent problems to the car, no updates would be done.
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      12-02-2012, 01:06 PM   #11
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Quote:
Originally Posted by Xcelrrate View Post
I asked for it. He spend a few minutes to check. Then said The car isn't calling for one and if there isn't any apparent problems to the car, no updates would be done.
Actually, I definitely think this is a good policy with a car, and maybe even with computers as well. Had too many bugs induced via updates . . .
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      12-02-2012, 01:22 PM   #12
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Nice post. In my 8 years and 5 BMWs worth of experience w BMW of Mobile I have never had one experience even close to bad (knock on wood). I have gotten to know the SA and Shop Foreman well and have a great relationship w them. Thx for posting and good luck!
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      12-02-2012, 01:58 PM   #13
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good to hear! wish more places were like that
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      12-02-2012, 02:20 PM   #14
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Quote:
Originally Posted by Xcelrrate View Post
I asked for it. He spend a few minutes to check. Then said The car isn't calling for one and if there isn't any apparent problems to the car, no updates would be done.
The reason why I asked is because I wondered if he quoted you a price, but apparently he didn't correct?
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      12-02-2012, 02:24 PM   #15
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Quote:
Originally Posted by UCBPhD View Post
Actually, I definitely think this is a good policy with a car, and maybe even with computers as well. Had too many bugs induced via updates . . .
Yeah, good on their end. What was you update for, and what bugs did you get?

But the benefits and potential HP I could get just from a BMW Update, I want it, FREE! I have an older car '08, but with that said, I am a believer of "If it's not broken, don't fix it!"

Updates should be free, but that's
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      12-02-2012, 02:27 PM   #16
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Quote:
Originally Posted by tjsabec View Post
The reason why I asked is because I wondered if he quoted you a price, but apparently he didn't correct?
No he didn't. No price was given in my case.
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      12-05-2012, 05:41 PM   #17
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Quote:
Originally Posted by Xcelrrate View Post
Yeah, good on their end. What was you update for, and what bugs did you get?

But the benefits and potential HP I could get just from a BMW Update, I want it, FREE! I have an older car '08, but with that said, I am a believer of "If it's not broken, don't fix it!"

Updates should be free, but that's
Have had nothing but good experiences with Desert BMW. Shaun Ramirez is great as well.
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      12-05-2012, 05:44 PM   #18
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My old SA even let me drive a Dinan modded 135i that was in Vegas for the SEMA show back when I had my 1er. Now that was pretty cool and totally unexpected.
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