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      11-30-2012, 03:51 PM   #23
Jaypod
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Quote:
Originally Posted by Car54 View Post
Call BMW NA

Customer Relations:
1-800-831-1117
customerrelations@bmwusa.com

They love hearing about bad dealer experiences.
+1
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      11-30-2012, 03:55 PM   #24
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Call BMW NA... an unjustified disparaging (which most disparaging is) of a customer that reflects poorly on the brand is a huge issue for the franchisor/franchisee. While the franchisee (dealership) can do what they want, they will hear from BMW NA and sometimes the cost of losing an employee isn't worth the heat they'll from BMW NA to retain the franchise, particulary if customer service problems are systematic with a ertain dealership or even individual. That's the reason they're extremely focused on this survey.
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      11-30-2012, 03:56 PM   #25
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Quote:
Originally Posted by Jaypod View Post
+1
+2 and x10 for telling us the story.
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      11-30-2012, 04:00 PM   #26
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Wait about a week after your service visit them call BMW NA regarding the status of your survey. They'll send you one
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      11-30-2012, 04:03 PM   #27
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Quote:
Originally Posted by m3an View Post
how come no one gets amused that grown men come on here daily asking "what to do" scenarios. Man up OP, figure it out!
+ 1000000

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      11-30-2012, 04:05 PM   #28
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The right way (just in case you don't know it OP) is story first then the call for help ...


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      11-30-2012, 05:06 PM   #29
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Use a different email?!
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      11-30-2012, 05:43 PM   #30
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What survey? I've never been asked to fill one out. Had 3-4 visits to the dealer. Hmmm...
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      11-30-2012, 05:59 PM   #31
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Quote:
Originally Posted by m3an
how come no one gets amused that grown men come on here daily asking "what to do" scenarios. Man up OP, figure it out!
It really shocks me... Just about every thread is the same... "Please tell me how to fix this small issue in my personal life"
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      11-30-2012, 06:03 PM   #32
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Sorry to hear what has happen to you but please tell us the story.
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      11-30-2012, 06:24 PM   #33
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OP is all up in OT trollin!
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      11-30-2012, 06:25 PM   #34
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Quote:
Originally Posted by Sal@AUTOcouture
Wait about a week after your service visit them call BMW NA regarding the status of your survey. They'll send you one
Wow I didn't know you could do this. Thanks for posting and ill give them a call. I came on here to get ideas. I was told that once the service ticket is closed you cannot go back and get the survey.

Not that I don't know what to do. I've already been in contact with several management people. I'm trying to get this issue resolved at the dealership level as well. For some reason, the dealer is VERY worried about me going to BMW NA about it. They've asked me several times already not to escalate further. Gee I wonder why....
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      11-30-2012, 06:33 PM   #35
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Quote:
Originally Posted by MRV99 View Post
or "If you want this fixed under warranty , you have to go on a date with me" type of harassment.
Depends on the repair, and I pick the restaurant.
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      11-30-2012, 06:44 PM   #36
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The story might be sexual in nature, thats why OP doesn't want to share
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      11-30-2012, 06:46 PM   #37
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Quote:
Originally Posted by Car54 View Post
Call BMW NA

Customer Relations:
1-800-831-1117
customerrelations@bmwusa.com

They love hearing about bad dealer experiences.
THIS

wait what is the story?
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      11-30-2012, 08:28 PM   #38
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No story = thread fail
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      11-30-2012, 08:33 PM   #39
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Quote:
Originally Posted by m3an View Post
how come no one gets amused that grown men come on here daily asking "what to do" scenarios. Man up OP, figure it out!
+1
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      11-30-2012, 08:55 PM   #40
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Sexually harassed by your SA is a pretty serious offense for that dealership so I can understand OP not posting details in case this turns into a legal matter..but I can't really understand making the thread for that matter..
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      11-30-2012, 09:10 PM   #41
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      11-30-2012, 09:21 PM   #42
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      11-30-2012, 09:38 PM   #43
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i vote ban.
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      11-30-2012, 10:50 PM   #44
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Seriously, the story please!?!?!?!?!
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