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      11-30-2012, 11:22 AM   #1
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Question SA harassed me, then blocks my email from the survey system...now what?

he knows what he did wasn't cool and now is trying to prevent me from making it known on the survey. I called the GM but no response yet...what are my other options to make sure his attitude is noted? I was not treated fairly by this person and it's just so upsetting.
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      11-30-2012, 11:24 AM   #2
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Call the service manager and request a survey..........
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      11-30-2012, 11:27 AM   #3
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Send a message via AIM to THE TECH Send a message via Skype™ to THE TECH
See if you can get the contact info for the owner of the dealership.
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      11-30-2012, 11:38 AM   #4
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story??

Quote:
Originally Posted by ES_TRADER View Post
he knows what he did wasn't cool and now is trying to prevent me from making it known on the survey. I called the GM but no response yet...what are my other options to make sure his attitude is noted? I was not treated fairly by this person and it's just so upsetting.
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      11-30-2012, 11:39 AM   #5
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Quote:
Originally Posted by THE TECH View Post
See if you can get the contact info for the owner of the dealership.
it's owned by a public corporation that owns hundreds of other dealerships...im not sure if calling a customer service hotline would do any good.
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      11-30-2012, 11:42 AM   #6
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Only option at this point are ninjas.
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      11-30-2012, 11:52 AM   #7
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Call BMW NA

Customer Relations:
1-800-831-1117
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They love hearing about bad dealer experiences.
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      11-30-2012, 11:55 AM   #8
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What happened?
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      11-30-2012, 11:58 AM   #9
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Quote:
Originally Posted by ES_TRADER View Post
it's owned by a public corporation that owns hundreds of other dealerships...im not sure if calling a customer service hotline would do any good.
There are people who are in the management chain. Dealership manager. Regional manager. National manager. Just because it's owned by a corporation doesn't mean there is no one to talk to. Get the addresses of the managers in the chain of command and FedEx them each a letter (on your professional letterhead if you have one) about the situation. You will get noticed.

Other options:
- contact service manager
- contact BMW NA
- contact BBB
- write a review on Angie's List (this has worked for me in the past)
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      11-30-2012, 12:17 PM   #10
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harassed like "You are pathetic for drive your M3 around dirty all the time, Keep it clean or I will let the air out of your tires" or "If you want this fixed under warranty , you have to go on a date with me" type of harassment.
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      11-30-2012, 12:28 PM   #11
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Quote:
Originally Posted by Rshane
Only option at this point are ninjas.
agree. a couple shurikens to the head should the trick

or saber battle royale

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      11-30-2012, 12:30 PM   #12
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I'm not on the forums for a few days and I miss this? What happened!?!?!
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      11-30-2012, 12:43 PM   #13
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Do tell
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      11-30-2012, 12:48 PM   #14
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Battle royale!
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      11-30-2012, 01:21 PM   #15
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Quote:
Originally Posted by MRV99 View Post
harassed like "You are pathetic for drive your M3 around dirty all the time, Keep it clean or I will let the air out of your tires" or "If you want this fixed under warranty , you have to go on a date with me" type of harassment.
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      11-30-2012, 01:37 PM   #16
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Challenge SA to a duel.
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      11-30-2012, 02:11 PM   #17
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Send a message via AIM to The Avi
Threaten the GM that you will leave a nasty Yelp review. I work at a dealership and my GM takes Yelp very seriously. It is worth a shot
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      11-30-2012, 02:39 PM   #18
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omg plz tell us already
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      11-30-2012, 03:12 PM   #19
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Quote:
Originally Posted by Team Plutonium View Post
Lets hear the story.

Also, request a meeting with the Service Manager.
Service manager might be in on it too. I brought this to his attention and he came down on the SA who informed me that my email was blocked. that SA who told me basically said the service manager chewed him out for telling me "we" blocked his email. this is getting deeper down the rabbit hole...
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      11-30-2012, 03:40 PM   #20
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Quote:
Originally Posted by Rshane View Post
Only option at this point are ninjas.


Quote:
Originally Posted by Team Plutonium View Post
Tell us the f@cking story already!
+1
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      11-30-2012, 03:43 PM   #21
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Quote:
Originally Posted by Team Plutonium View Post
Tell us the f@cking story already!


... reluctance to tell story increases my suspicion that you might be in the wrong ...
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      11-30-2012, 03:49 PM   #22
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how come no one gets amused that grown men come on here daily asking "what to do" scenarios. Man up OP, figure it out!
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