SA harassed me, then blocks my email from the survey system...now what?

ES_TRADER · 11-30-2012, 11:22 AM

he knows what he did wasn't cool and now is trying to prevent me from making it known on the survey. I called the GM but no response yet...what are my other options to make sure his attitude is noted? I was not treated fairly by this person and it's just so upsetting.

///M Ryder · 11-30-2012, 11:24 AM

Call the service manager and request a survey..........

THE TECH · 11-30-2012, 11:27 AM

See if you can get the contact info for the owner of the dealership.

WingZeroX5 · 11-30-2012, 11:38 AM

story??

Quote:

Originally Posted by ES_TRADER

he knows what he did wasn't cool and now is trying to prevent me from making it known on the survey. I called the GM but no response yet...what are my other options to make sure his attitude is noted? I was not treated fairly by this person and it's just so upsetting.

ES_TRADER · 11-30-2012, 11:39 AM

Quote:

Originally Posted by THE TECH

See if you can get the contact info for the owner of the dealership.

it's owned by a public corporation that owns hundreds of other dealerships...im not sure if calling a customer service hotline would do any good.

Rshane · 11-30-2012, 11:42 AM

Only option at this point are ninjas.

Car54 · 11-30-2012, 11:52 AM

Call BMW NA

Customer Relations:
1-800-831-1117
customerrelations@bmwusa.com

They love hearing about bad dealer experiences.

Mike V8 · 11-30-2012, 11:55 AM

What happened?

Foodle · 11-30-2012, 11:58 AM

Quote:

Originally Posted by ES_TRADER

it's owned by a public corporation that owns hundreds of other dealerships...im not sure if calling a customer service hotline would do any good.

There are people who are in the management chain. Dealership manager. Regional manager. National manager. Just because it's owned by a corporation doesn't mean there is no one to talk to. Get the addresses of the managers in the chain of command and FedEx them each a letter (on your professional letterhead if you have one) about the situation. You will get noticed.

Other options:
- contact service manager
- contact BMW NA
- contact BBB
- write a review on Angie's List (this has worked for me in the past)

MRV99 · 11-30-2012, 12:17 PM

harassed like "You are pathetic for drive your M3 around dirty all the time, Keep it clean or I will let the air out of your tires" or "If you want this fixed under warranty

, you have to go on a date with me" type of harassment.

S65NAPWR · 11-30-2012, 12:28 PM

Quote:

Originally Posted by Rshane

Only option at this point are ninjas.

agree. a couple shurikens to the head should the trick

or saber battle royale

Ghetto2315 · 11-30-2012, 12:30 PM

I'm not on the forums for a few days and I miss this? What happened!?!?!

W/// · 11-30-2012, 12:43 PM

Do tell

rjd598 · 11-30-2012, 12:48 PM

Battle royale!

Team Plutonium · 11-30-2012, 01:00 PM

Lets hear the story.

Also, request a meeting with the Service Manager.

US///M3 · 11-30-2012, 01:21 PM

Quote:

Originally Posted by MRV99

harassed like "You are pathetic for drive your M3 around dirty all the time, Keep it clean or I will let the air out of your tires" or "If you want this fixed under warranty

, you have to go on a date with me" type of harassment.

Kwando · 11-30-2012, 01:37 PM

Challenge SA to a duel.

The Avi · 11-30-2012, 02:11 PM

Threaten the GM that you will leave a nasty Yelp review. I work at a dealership and my GM takes Yelp very seriously. It is worth a shot

JRV · 11-30-2012, 02:39 PM

omg plz tell us already

ES_TRADER · 11-30-2012, 03:12 PM

Quote:

Originally Posted by Team Plutonium

Lets hear the story.

Also, request a meeting with the Service Manager.

Service manager might be in on it too. I brought this to his attention and he came down on the SA who informed me that my email was blocked. that SA who told me basically said the service manager chewed him out for telling me "we" blocked his email. this is getting deeper down the rabbit hole...

Team Plutonium · 11-30-2012, 03:15 PM

Quote:

Originally Posted by ES_TRADER

Quote:

Originally Posted by Team Plutonium

Lets hear the story.

Also, request a meeting with the Service Manager.

Service manager might be in on it too. I brought this to his attention and he came down on the SA who informed me that my email was blocked. that SA who told me basically said the service manager chewed him out for telling me "we" blocked his email. this is getting deeper down the rabbit hole...

Tell us the f@cking story already!

GIdriver · 11-30-2012, 03:40 PM

Quote:

Originally Posted by Rshane

Only option at this point are ninjas.

Quote:

Originally Posted by Team Plutonium

Tell us the f@cking story already!

+1

11-30-2012, 11:22 AM	#1
ES_TRADER Colonel Drives: 328i, 335i, M3, 535i, X5, 36M Join Date: Oct 2010 Location: OC Posts: 2,377 iTrader: (3) Garage List 2012 328i E92 [5.00] 2013 X5 [0.00] 2013 335i F30 [0.00] 1990 Toyota Previa [0.00] 1997 E36 M3 [5.00] 2011 E92 M3 [0.00] 2011 535i [0.00]	SA harassed me, then blocks my email from the survey system...now what? he knows what he did wasn't cool and now is trying to prevent me from making it known on the survey. I called the GM but no response yet...what are my other options to make sure his attitude is noted? I was not treated fairly by this person and it's just so upsetting.
	Tweet

11-30-2012, 11:24 AM	#2
///M Ryder Grown Azz Man Drives: 2011.5 Dinan ///M3 Join Date: Dec 2010 Location: Houston Posts: 2,015 iTrader: (3)	Call the service manager and request a survey.......... __________________ 2011.5 E92 Dinan///M3: SSII DCT, Comp Pkg, Prem Pkg 2, Conv Pkg, Heated Seats, Enhanced Premium Sound, Black Kidney Grilles, BMW M Performance Steering Wheel, BMW Carbon Fiber Performance Spoiler, BMW Aluminum Pedals, Dinan Exhaust, Dinan X-Pipe, Dinan Carbon Fiber Intake, Dinan Software Tune, Dinan Pulley Kit, Dinan CH-R Wheels, Dinan Carbon Fiber Strut Tower Braces, Arkym Lip, Carbon Reflectors, Lux H8 V3, Brembo 365mm BBK

11-30-2012, 11:27 AM	#3
THE TECH BimmerPost Supporting Vendor Drives: BPMsport 2012 E92 M3 Join Date: Jun 2011 Location: Kansas Posts: 12,067 iTrader: (39)	See if you can get the contact info for the owner of the dealership. __________________ Check us out on Facebook at BPMsportlabs

11-30-2012, 11:42 AM	#6
Rshane M-Flight Member Drives: 2011 E92 M3 Join Date: Jul 2010 Location: Geilenkirchen, Germany Posts: 1,063 iTrader: (0)	Only option at this point are ninjas. __________________ 2011 Le Mans Blue M3// Black extended Novillo w/ Blue Grey Aluminum trim/DCT/ZTP/ZCW/ZPP/ZCP Premium Sound ///Akrapovic Evolution Exhaust 2012 Le Mans Blue 135i M Pkg DCT 2008 Brilliant Red Audi TT 3.2 Quattro 6M

11-30-2012, 11:52 AM	#7
Car54 Captain Drives: 1999 Z3 Mcoupe \| 2008 M3/4 Join Date: Sep 2007 Location: Lutz, FL Posts: 825 iTrader: (1)	Call BMW NA Customer Relations: 1-800-831-1117 customerrelations@bmwusa.com They love hearing about bad dealer experiences. __________________ Craig Brickner BMW CCA/PBOC/Chin Motorsports DE Instructor Click to Join: BMWCCA # 366493

11-30-2012, 11:55 AM	#8
Mike V8 First Lieutenant Drives: '09 E92 M3 DCT Join Date: Sep 2009 Location: So. Cal. Posts: 398 iTrader: (0)	What happened? __________________ "...it's not about the money and not about the brand of the car, it's about handling,performance and passion......And that, no other car has all together like an M3........when you talk about the most complete car the M is invincible." --Tony Kanaan.

11-30-2012, 12:17 PM	#10
MRV99 Drank the Koolaid Drives: 2011 M3 DCT Join Date: Aug 2012 Location: Naperville Posts: 134 iTrader: (0)	harassed like "You are pathetic for drive your M3 around dirty all the time, Keep it clean or I will let the air out of your tires" or "If you want this fixed under warranty , you have to go on a date with me" type of harassment. __________________ 12 X5 50i Sport w/ Adaptive drive -- 11 M3 DCT --- Laid to rest---- 2011 X5 50i (Lemon) -- 2008 550 Msport -- 2007 x5 4.8 sport -- 2004 545 sport -- 2002 x5 4.4 sport -- 2001 540i Msport 2000 SL500 -- 1997 SL500

11-30-2012, 12:30 PM	#12
Ghetto2315 Captain Drives: Like I Stole It... Join Date: Feb 2012 Location: Jersey Shore Posts: 805 iTrader: (1) Garage List 2012 BMW M3 E92 [3.20] 2010 GENESIS COUPE ... [5.00] 2001 JEEP WRANGLER ... [5.00]	I'm not on the forums for a few days and I miss this? What happened!?!?!

11-30-2012, 12:43 PM	#13
W/// Major Drives: E30 Vert & E92 M3 Join Date: Sep 2011 Location: SC Posts: 1,467 iTrader: (2)	Do tell __________________ 2008 E92 M3: Sparkling Graphite \| Bamboo Beige \| 6MT \| CF Roof \| OEM ZCP Wheels \| Fully Catless Borla S-Type \| BPM Stage II Tune & Coding \| RS Technik Spacers (12F/12R)

11-30-2012, 12:48 PM	#14
rjd598 Brigadier General Drives: 10' M3 Join Date: Jan 2009 Location: San Diego,CA Posts: 3,249 iTrader: (1) Garage List 1999 BMW M3 [0.00] 2010 BMW M3 [4.50]	Battle royale! __________________ 10 E90 M3/dct/ztp/zpp/heated seats/eps/19'/iPod retired- 08 535i/nav/prem./L7/ipod retired- 06 325i/nav/prem./sat/xenons/style 128

11-30-2012, 01:00 PM	#15
Team Plutonium Major General Drives: 911 Join Date: Dec 2007 Location: Upstate Posts: 8,803 iTrader: (1)	Lets hear the story. Also, request a meeting with the Service Manager. __________________ Gone... ESS VT2-625 \| ESS Tune \| M24 Oil Cooler \| Brembo 380mm BBK \| Dinan 4.10 Diff \| KW Variant 3 Coilovers \| Dinan Camber Plates \| Dinan Strut Tower Braces \| Dinan X-Pipe \| Akrapovic Exhaust \| Vorsteiner GTS3 Bumper \| Varis System One Diffuser \| OEM Performance Spoiler \| Stack Gauges \| GTS Door Sills \| Volk TE37 \| Falken Azenis RT615K 275/315 \| Pulled Fenders \| Turner Stud Kit \| OMP ARS Racing Seats New: 991C2S

11-30-2012, 01:37 PM	#17
Kwando Lieutenant Drives: plus oil Join Date: Jan 2011 Location: London Posts: 472 iTrader: (0)	Challenge SA to a duel.

11-30-2012, 02:11 PM	#18
The Avi Boosted Jew Drives: 2008 Interlagos Blue M3 Join Date: Jun 2008 Location: San Francisco, CA Posts: 37 iTrader: (1)	Threaten the GM that you will leave a nasty Yelp review. I work at a dealership and my GM takes Yelp very seriously. It is worth a shot __________________ 2008 Interlagos Blue E92 M3, 6MT, carbon fiber roof/trim, Meagan Racing Exhaust, Active short shifter, Active crank pulley, Active software, Red RPI Scoops

11-30-2012, 02:39 PM	#19
JRV Private First Class Drives: '08 C300, 2011.75 AWE90M3 Join Date: Aug 2008 Location: Bedford, NY Posts: 118 iTrader: (0)	omg plz tell us already __________________ Coral Red AW E92 335i 10/21/08 Silver/Black C300 '09 Yamaha Raven R6 Loaded AW Fox Red/Black/Black Carbon Leather ZCP E90 M3 (Halloween Delivery)

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search