BMW M3 Forum (E90 E92)

BMW Garage BMW Meets Register Search Today's Posts Mark Forums Read


Go Back   M3Post - BMW M3 Forum > M3 (E90 / E92 / E93) > Regional Forums > USA - California
 
Evolve Automotive
Post Reply
 
Thread Tools Search this Thread
      09-16-2012, 03:38 PM   #1
tbone28
vvvvvvvvvvvvvv
 
tbone28's Avatar
 
Drives: ^^^^^
Join Date: May 2012
Location: Bay Area, CA

Posts: 2,068
iTrader: (12)

East Bay BMW - Service Advisor Rec

No action in the bay area thread, so trying here...

I've received many recs for Nick Lal Fremont, but I'm local to Easy Bay so they're my 1st choice if they have a good SA. Any recommendations?
tbone28 is offline   United_States
0
Reply With Quote
      09-16-2012, 09:24 PM   #2
smmmurf
Colonel
 
Drives: 2009 M3 Sedan 6MT
Join Date: Feb 2008
Location: Pleasanton, CA

Posts: 2,105
iTrader: (7)

Alan Elias is my preferred SA at EBBMW since '03ish when I started driving. You can tell him that Sean w/ the M3 sedan sent you.
__________________
M3 Sedan - AW/Black - 6MT - no moonroof - no folding seats - RAC RG63 - clear bra by Omega Werks
smmmurf is offline  
0
Reply With Quote
      09-16-2012, 09:34 PM   #3
tbone28
vvvvvvvvvvvvvv
 
tbone28's Avatar
 
Drives: ^^^^^
Join Date: May 2012
Location: Bay Area, CA

Posts: 2,068
iTrader: (12)

Thanks brother. Since '03 says a lot
tbone28 is offline   United_States
0
Reply With Quote
      09-17-2012, 12:50 AM   #4
smmmurf
Colonel
 
Drives: 2009 M3 Sedan 6MT
Join Date: Feb 2008
Location: Pleasanton, CA

Posts: 2,105
iTrader: (7)

Sure, no prob. he's a good guy.
__________________
M3 Sedan - AW/Black - 6MT - no moonroof - no folding seats - RAC RG63 - clear bra by Omega Werks
smmmurf is offline  
0
Reply With Quote
      09-18-2012, 12:07 PM   #5
zhp2m3
Private First Class
 
Drives: 2011.75 E90 LeMans Blue
Join Date: Oct 2011
Location: SF Bay Area

Posts: 127
iTrader: (0)

+1 for Alan...he's my SA as well.
zhp2m3 is offline   United_States
0
Reply With Quote
      09-18-2012, 08:23 PM   #6
tbone28
vvvvvvvvvvvvvv
 
tbone28's Avatar
 
Drives: ^^^^^
Join Date: May 2012
Location: Bay Area, CA

Posts: 2,068
iTrader: (12)

Thank you. I'll give him a try for my 1200 mile service.
tbone28 is offline   United_States
0
Reply With Quote
      11-19-2012, 05:58 PM   #7
tbone28
vvvvvvvvvvvvvv
 
tbone28's Avatar
 
Drives: ^^^^^
Join Date: May 2012
Location: Bay Area, CA

Posts: 2,068
iTrader: (12)

Recently had my 1200 service done with Alan@EastBay. Cool guy. Service went smoothly. Easy to work with and takes my concerns to heart. Thanks for the rec guys
tbone28 is offline   United_States
0
Reply With Quote
      11-21-2012, 11:53 PM   #8
dagolfpro
Lieutenant Colonel
 
dagolfpro's Avatar
 
Drives: 2011 E90 M3
Join Date: Sep 2011
Location: SF Bay Area, CA

Posts: 1,868
iTrader: (8)

Quote:
Originally Posted by tbone28 View Post
Recently had my 1200 service done with Alan@EastBay. Cool guy. Service went smoothly. Easy to work with and takes my concerns to heart. Thanks for the rec guys
So, how's the car now that you can really drive it hard!!!
__________________
2011 E90 AW | DCT | ZCP | ZCV | ZCW | ZP2 | Prem Sound | Moonroof | BMW Apps |
Evolve Exhaust | M Perf Steering Wheel | Tint | Lux | Painted Reflectors | Hardwired V1 | KW V3 | Volshlag CP | Brembo BBK | 18" Volks TE37SL Pressed Graphite | Yokohama AD08 | Schroth 4 Point Harness | Challenge GT Diffuser | I lied earlier, I wasn't done with mod, but I swear, I'm done now, no more mods...
dagolfpro is offline   Taiwan
0
Reply With Quote
      11-22-2012, 12:37 AM   #9
tbone28
vvvvvvvvvvvvvv
 
tbone28's Avatar
 
Drives: ^^^^^
Join Date: May 2012
Location: Bay Area, CA

Posts: 2,068
iTrader: (12)

Well...

Haven't had a chance really. I've had a CEL - increased emissions light go on and off the past couple weeks. So had Alan take a look at it during the 1200 service. They diagnosed it as a bad O2 sensor, replaced it and I left.

CEL popped back on same day, so took it back this past monday. Now they're diagnosing the car via the PUMA system (I think that's what he said). BMW NA helps diagnose the car and it's looking like a bad pin on my DME, which needs to be replaced.

Well...

It gets better. While the tech was test driving my car today, the truck in front of him blew a tire. Chunks of it blew out my new OSS headlight on the driver side. Also took out a divet in my newly shaved front bumper. Small dent on the front hood and a scuff on my roof, the last 2 of which the dealer repaired already.

Service has still been stellar. I know that stuff happens. What I judge on is how stuff is handled. When I got to the dealer, the tech, Alan, and the service manager all met me to discuss what happened, apologized profusely, and said all would be covered and for me not to worry.

They found a new headlight from parts, got that popped in, re-coded so that I could at least drive my car over the holidays. I"ll be back monday to drop off the car so they can ship the new headlight back to OSS for a re-do.

They're also going to respray my front bumper. When I asked if I could have it resprayed at the shop I've been going to for many years instead of using their preferred shop, Alan said "whatever it takes to make it right"

I think the way they handled it couldn't have been done any better. Total transparency, no excuses, and not once did I even need to ask that things be fixed. I defnitely have found my SA for the long term.
tbone28 is offline   United_States
0
Reply With Quote
      11-22-2012, 12:28 PM   #10
dagolfpro
Lieutenant Colonel
 
dagolfpro's Avatar
 
Drives: 2011 E90 M3
Join Date: Sep 2011
Location: SF Bay Area, CA

Posts: 1,868
iTrader: (8)

Dude, that sucks. Glad you found someone you can trust. I'll add Alan's name to my contacts list.
__________________
2011 E90 AW | DCT | ZCP | ZCV | ZCW | ZP2 | Prem Sound | Moonroof | BMW Apps |
Evolve Exhaust | M Perf Steering Wheel | Tint | Lux | Painted Reflectors | Hardwired V1 | KW V3 | Volshlag CP | Brembo BBK | 18" Volks TE37SL Pressed Graphite | Yokohama AD08 | Schroth 4 Point Harness | Challenge GT Diffuser | I lied earlier, I wasn't done with mod, but I swear, I'm done now, no more mods...
dagolfpro is offline   Taiwan
0
Reply With Quote
      11-22-2012, 01:18 PM   #11
tbone28
vvvvvvvvvvvvvv
 
tbone28's Avatar
 
Drives: ^^^^^
Join Date: May 2012
Location: Bay Area, CA

Posts: 2,068
iTrader: (12)

yeah it sucks. I think he feels worse about it than I do. He's made the best out of a bad situation. The way they responded to the situation really kept me calm the entire time.

I'm now driving around with 6k LED's on one side and yellow ones on the other, accompanied by funny looks from other drivers
tbone28 is offline   United_States
0
Reply With Quote
Post Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump


All times are GMT -5. The time now is 07:40 AM.




m3post
Powered by vBulletin® Version 3.7.0
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
1Addicts.com, BIMMERPOST.com, E90Post.com, F30Post.com, M3Post.com, ZPost.com, 5Post.com, 6Post.com, 7Post.com, XBimmers.com logo and trademark are properties of BIMMERPOST