BMW M3 Forum (E90 E92)

BMW Garage BMW Meets Register Search Today's Posts Mark Forums Read


Go Back   M3Post - BMW M3 Forum > E90/E92 M3 Technical Topics > Wash, Wax, Detail, Cosmetic Maintenance & Repairs
 
VF Engineering
Post Reply
 
Thread Tools Search this Thread
      10-09-2012, 12:39 AM   #1
BruinE90
Private First Class
 
BruinE90's Avatar
 
Drives: 2009 E90 M3
Join Date: Apr 2010
Location: So Cal

Posts: 152
iTrader: (1)

http://www.autofinesse.us

anyone know what is going on with martin (autofinesse.us) and detailers domain?

placed an order 10 days ago online and have not heard from autofinesse. emailed Martin today and he told me to talk to detailers domain. now detailers domain is saying items are out of stock and will take 2-3 weeks

i guess i placed the order at a really bad time
BruinE90 is offline   Taiwan
0
Reply With Quote
      10-09-2012, 07:09 AM   #2
6spdg37s
Captain
 
Drives: none
Join Date: Aug 2012
Location: dirty jerz

Posts: 753
iTrader: (3)

I order stuff from detailers domain all the time and never have a problem.

contact the owner, Im pretty sure his contact info is readily available on the website
6spdg37s is offline  
0
Reply With Quote
      10-09-2012, 08:25 AM   #3
THE TECH
BimmerPost Supporting Vendor

 
THE TECH's Avatar
 
Drives: BPMsport 2012 E92 M3
Join Date: Jun 2011
Location: Kansas

Posts: 13,079
iTrader: (44)

Garage List
Send a message via AIM to THE TECH Send a message via Skype™ to THE TECH
If you ordered directly from Martin, you shouldn't have to even interact with DD.
__________________
THE TECH is offline   United_States
0
Reply With Quote
      10-09-2012, 08:46 AM   #4
flipm3
E46 + E90
 
Drives: E46 M3 + E90 M3
Join Date: Jul 2008
Location: Illinois

Posts: 2,772
iTrader: (1)

Garage List
2009 BMW M3  [0.00]
2002 BMW M3  [0.00]
As I'm sure you may have seen online, there has been a shift in Auto Finesse USA. It is now taken care of by Detailer's Domain. I don't know when this happened, but Detailer's Domain are the ones to get a hold of.

Goodluck! I'm sure they'll take care of you.
__________________
E90 M3 DCT|Melbourne Red . Speed Cloth | My Build Thread
E46 M3 6MT|Jet Black . Black Nappa Leather | My Build Thread
flipm3 is offline   Philippines
0
Reply With Quote
      10-09-2012, 09:13 AM   #5
THE TECH
BimmerPost Supporting Vendor

 
THE TECH's Avatar
 
Drives: BPMsport 2012 E92 M3
Join Date: Jun 2011
Location: Kansas

Posts: 13,079
iTrader: (44)

Garage List
Send a message via AIM to THE TECH Send a message via Skype™ to THE TECH
Quote:
Originally Posted by flipm3 View Post
As I'm sure you may have seen online, there has been a shift in Auto Finesse USA. It is now taken care of by Detailer's Domain. I don't know when this happened, but Detailer's Domain are the ones to get a hold of.

Goodluck! I'm sure they'll take care of you.
Yeah but the OP states that he ordered via Martin, not DD. If that's the case, you would think Martin would take care of those customers since they didn't order from DD.
__________________
THE TECH is offline   United_States
0
Reply With Quote
      10-09-2012, 09:16 AM   #6
flipm3
E46 + E90
 
Drives: E46 M3 + E90 M3
Join Date: Jul 2008
Location: Illinois

Posts: 2,772
iTrader: (1)

Garage List
2009 BMW M3  [0.00]
2002 BMW M3  [0.00]
Quote:
Originally Posted by THE TECH View Post
Yeah but the OP states that he ordered via Martin, not DD. If that's the case, you would think Martin would take care of those customers since they didn't order from DD.
Well he mentioned putting the order "online" 10 days ago. I don't know when the whole transition took place, but that might have been when Detailer's Domain was in the process of taking over all the orders.

I could be wrong though. Martin is a great guy and is always willing to help. If he suggested the OP to discuss things with Detailer's Domain then that may be the only viable option.

I hear great things about Phil@Detailer's Domain as well. Hopefully the OP gets a chance to get a hold of some AF products soon.
__________________
E90 M3 DCT|Melbourne Red . Speed Cloth | My Build Thread
E46 M3 6MT|Jet Black . Black Nappa Leather | My Build Thread
flipm3 is offline   Philippines
0
Reply With Quote
      10-09-2012, 09:21 AM   #7
THE TECH
BimmerPost Supporting Vendor

 
THE TECH's Avatar
 
Drives: BPMsport 2012 E92 M3
Join Date: Jun 2011
Location: Kansas

Posts: 13,079
iTrader: (44)

Garage List
Send a message via AIM to THE TECH Send a message via Skype™ to THE TECH
Quote:
Originally Posted by flipm3 View Post
Well he mentioned putting the order "online" 10 days ago. I don't know when the whole transition took place, but that might have been when Detailer's Domain was in the process of taking over all the orders.

I could be wrong though. Martin is a great guy and is always willing to help. If he suggested the OP to discuss things with Detailer's Domain then that may be the only viable option.

I hear great things about Phil@Detailer's Domain as well. Hopefully the OP gets a chance to get a hold of some AF products soon.
I hear ya. I just feel like Martin should be taking care of it if the OP ordered via Martin.

I have used Phil @ DD many times and the service has always been great.
__________________
THE TECH is offline   United_States
0
Reply With Quote
      10-09-2012, 10:49 AM   #8
eclipsisNA
Colonel
 
Drives: 2013 Estoril 328i M Sport
Join Date: Oct 2007
Location: Beverly Hills, CA

Posts: 2,937
iTrader: (6)

Garage List
2014 BMW 428i  [3.88]
If the order was placed through Martin, he should be the one taking care of you.
eclipsisNA is offline   United_States
0
Reply With Quote
      10-09-2012, 10:53 AM   #9
ussoldierforhire
Lieutenant
 
Drives: 2011 M3 E92
Join Date: Apr 2011
Location: Virginia Beach, VA

Posts: 561
iTrader: (1)

I just had an order ship from detailer's domain yesterday. No issues.
ussoldierforhire is offline   United_States
0
Reply With Quote
      10-09-2012, 10:59 AM   #10
rjd598
Brigadier General
 
rjd598's Avatar
 
Drives: 10' M3
Join Date: Jan 2009
Location: San Diego,CA

Posts: 4,565
iTrader: (2)

Garage List
2010 BMW M3  [4.50]
1999 BMW M3  [0.00]
Ok so op did you order through Martin or not? I think regardless if he did or not it's not Martin's responsibility. He has left the company and Phil has decided to handle the responsibilities. If Phil can't match what Martin offered in customer service well then it is what it is
__________________
rjd598 is offline   United_States
0
Reply With Quote
      10-10-2012, 10:56 AM   #11
positiveions
Lieutenant General
 
positiveions's Avatar
 
Drives: 09 MKV JETTA 2.5 & E90 M3 :)
Join Date: Sep 2007
Location: La Verne, CA

Posts: 10,464
iTrader: (1)

Send a message via MSN to positiveions Send a message via Yahoo to positiveions
I just emailed martin. I am waiting for an answer. If you want, PM me, and I will send you the link to his email.
Eli
positiveions is offline   Lebanon
0
Reply With Quote
      10-10-2012, 12:36 PM   #12
BruinE90
Private First Class
 
BruinE90's Avatar
 
Drives: 2009 E90 M3
Join Date: Apr 2010
Location: So Cal

Posts: 152
iTrader: (1)

Thanks for the feedbacks.

I ordered through the autofinesse website directly 10+ days ago so am not sure who was really responsible at the time. I do know that DD is in charge of this transaction now. Spoke to Phil at DD through emails yesterday explaining the issue at hand. He explained that the delay was because "Martin had issues clearing customs and from there he released all the duties of AF USA to us (DD)". Phil even said he will ship out the kit I ordered for free.

Wow, I was surprised with the free offer. Just told him we can split the cost because I too ordered from DD before and never had problems and do plan to order more in the future.

Now I feel bad.
BruinE90 is offline   Taiwan
0
Reply With Quote
      10-10-2012, 12:52 PM   #13
THE TECH
BimmerPost Supporting Vendor

 
THE TECH's Avatar
 
Drives: BPMsport 2012 E92 M3
Join Date: Jun 2011
Location: Kansas

Posts: 13,079
iTrader: (44)

Garage List
Send a message via AIM to THE TECH Send a message via Skype™ to THE TECH
Quote:
Originally Posted by BruinE90 View Post
Thanks for the feedbacks.

I ordered through the autofinesse website directly 10+ days ago so am not sure who was really responsible at the time. I do know that DD is in charge of this transaction now. Spoke to Phil at DD through emails yesterday explaining the issue at hand. He explained that the delay was because "Martin had issues clearing customs and from there he released all the duties of AF USA to us (DD)". Phil even said he will ship out the kit I ordered for free.

Wow, I was surprised with the free offer. Just told him we can split the cost because I too ordered from DD before and never had problems and do plan to order more in the future.

Now I feel bad.
I would say no reason to feel bad. If Martin wasn't going to handle orders anymore, he should have shut his e-commerce portion down and not accepted the order. DD is just making up for things to help you out.
__________________
THE TECH is offline   United_States
0
Reply With Quote
      10-10-2012, 04:04 PM   #14
bris2013m3
Private First Class
 
bris2013m3's Avatar
 
Drives: 2013 BMW M3
Join Date: Jul 2012
Location: Fort Bliss, TX

Posts: 161
iTrader: (0)

Garage List
2013 BMW M3  [0.00]
I ordered a week ago and contacted DD and explained the situation and it shipped today with there apology.
bris2013m3 is offline   United_States
0
Reply With Quote
Post Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump


All times are GMT -5. The time now is 09:42 AM.




m3post
Powered by vBulletin® Version 3.7.0
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
1Addicts.com, BIMMERPOST.com, E90Post.com, F30Post.com, M3Post.com, ZPost.com, 5Post.com, 6Post.com, 7Post.com, XBimmers.com logo and trademark are properties of BIMMERPOST