http://www.autofinesse.us

BruinE90 · 10-09-2012, 12:39 AM

anyone know what is going on with martin (autofinesse.us) and detailers domain?

placed an order 10 days ago online and have not heard from autofinesse. emailed Martin today and he told me to talk to detailers domain. now detailers domain is saying items are out of stock and will take 2-3 weeks

i guess i placed the order at a really bad time

6spdg37s · 10-09-2012, 07:09 AM

I order stuff from detailers domain all the time and never have a problem.

contact the owner, Im pretty sure his contact info is readily available on the website

THE TECH · 10-09-2012, 08:25 AM

If you ordered directly from Martin, you shouldn't have to even interact with DD.

flipm3 · 10-09-2012, 08:46 AM

As I'm sure you may have seen online, there has been a shift in Auto Finesse USA. It is now taken care of by Detailer's Domain. I don't know when this happened, but Detailer's Domain are the ones to get a hold of.

Goodluck! I'm sure they'll take care of you.

THE TECH · 10-09-2012, 09:13 AM

Quote:

Originally Posted by flipm3

As I'm sure you may have seen online, there has been a shift in Auto Finesse USA. It is now taken care of by Detailer's Domain. I don't know when this happened, but Detailer's Domain are the ones to get a hold of.

Goodluck! I'm sure they'll take care of you.

Yeah but the OP states that he ordered via Martin, not DD. If that's the case, you would think Martin would take care of those customers since they didn't order from DD.

flipm3 · 10-09-2012, 09:16 AM

Quote:

Originally Posted by THE TECH

Yeah but the OP states that he ordered via Martin, not DD. If that's the case, you would think Martin would take care of those customers since they didn't order from DD.

Well he mentioned putting the order "online" 10 days ago. I don't know when the whole transition took place, but that might have been when Detailer's Domain was in the process of taking over all the orders.

I could be wrong though. Martin is a great guy and is always willing to help. If he suggested the OP to discuss things with Detailer's Domain then that may be the only viable option.

I hear great things about Phil@Detailer's Domain as well. Hopefully the OP gets a chance to get a hold of some AF products soon.

THE TECH · 10-09-2012, 09:21 AM

Quote:

Originally Posted by flipm3

Well he mentioned putting the order "online" 10 days ago. I don't know when the whole transition took place, but that might have been when Detailer's Domain was in the process of taking over all the orders.

I could be wrong though. Martin is a great guy and is always willing to help. If he suggested the OP to discuss things with Detailer's Domain then that may be the only viable option.

I hear great things about Phil@Detailer's Domain as well. Hopefully the OP gets a chance to get a hold of some AF products soon.

I hear ya. I just feel like Martin should be taking care of it if the OP ordered via Martin.

I have used Phil @ DD many times and the service has always been great.

eclipsisNA · 10-09-2012, 10:49 AM

If the order was placed through Martin, he should be the one taking care of you.

ussoldierforhire · 10-09-2012, 10:53 AM

I just had an order ship from detailer's domain yesterday. No issues.

rjd598 · 10-09-2012, 10:59 AM

Ok so op did you order through Martin or not? I think regardless if he did or not it's not Martin's responsibility. He has left the company and Phil has decided to handle the responsibilities. If Phil can't match what Martin offered in customer service well then it is what it is

positiveions · 10-10-2012, 10:56 AM

I just emailed martin. I am waiting for an answer. If you want, PM me, and I will send you the link to his email.
Eli

BruinE90 · 10-10-2012, 12:36 PM

Thanks for the feedbacks.

I ordered through the autofinesse website directly 10+ days ago so am not sure who was really responsible at the time. I do know that DD is in charge of this transaction now. Spoke to Phil at DD through emails yesterday explaining the issue at hand. He explained that the delay was because "Martin had issues clearing customs and from there he released all the duties of AF USA to us (DD)". Phil even said he will ship out the kit I ordered for free.

Wow, I was surprised with the free offer. Just told him we can split the cost because I too ordered from DD before and never had problems and do plan to order more in the future.

Now I feel bad.

THE TECH · 10-10-2012, 12:52 PM

Quote:

Originally Posted by BruinE90

Thanks for the feedbacks.

I ordered through the autofinesse website directly 10+ days ago so am not sure who was really responsible at the time. I do know that DD is in charge of this transaction now. Spoke to Phil at DD through emails yesterday explaining the issue at hand. He explained that the delay was because "Martin had issues clearing customs and from there he released all the duties of AF USA to us (DD)". Phil even said he will ship out the kit I ordered for free.

Wow, I was surprised with the free offer. Just told him we can split the cost because I too ordered from DD before and never had problems and do plan to order more in the future.

Now I feel bad.

I would say no reason to feel bad. If Martin wasn't going to handle orders anymore, he should have shut his e-commerce portion down and not accepted the order. DD is just making up for things to help you out.

bris2013m3 · 10-10-2012, 04:04 PM

I ordered a week ago and contacted DD and explained the situation and it shipped today with there apology.

10-09-2012, 12:39 AM	#1
BruinE90 Private First Class Drives: 2009 E90 M3 Join Date: Apr 2010 Location: So Cal Posts: 137 iTrader: (1)	http://www.autofinesse.us anyone know what is going on with martin (autofinesse.us) and detailers domain? placed an order 10 days ago online and have not heard from autofinesse. emailed Martin today and he told me to talk to detailers domain. now detailers domain is saying items are out of stock and will take 2-3 weeks i guess i placed the order at a really bad time
	Tweet

10-09-2012, 08:25 AM	#3
THE TECH BimmerPost Supporting Vendor Drives: BPMsport 2012 E92 M3 Join Date: Jun 2011 Location: Kansas Posts: 11,925 iTrader: (39)	If you ordered directly from Martin, you shouldn't have to even interact with DD. __________________ Check us out on Facebook at BPMsportLabs

10-09-2012, 08:46 AM	#4
flipm3 E46 + E90 Drives: E46 M3 + E90 M3 Join Date: Jul 2008 Location: Illinois Posts: 2,486 iTrader: (1) Garage List 2009 BMW M3 [0.00] 2002 BMW M3 [0.00]	As I'm sure you may have seen online, there has been a shift in Auto Finesse USA. It is now taken care of by Detailer's Domain. I don't know when this happened, but Detailer's Domain are the ones to get a hold of. Goodluck! I'm sure they'll take care of you. __________________ 2002 E46 M3 6MT \| Jet Black . Black Nappa \| My Build Thread 2009 E90 M3 DCT \| Melbourne Red . Speed Cloth

10-09-2012, 10:49 AM	#8
eclipsisNA Precision Detailing Boutique Drives: 2013 Estoril 328i M Sport Join Date: Oct 2007 Location: Orange County, CA Posts: 2,891 iTrader: (6) Garage List 2011.5 BMW M3 [3.88]	If the order was placed through Martin, he should be the one taking care of you. __________________

10-09-2012, 10:59 AM	#10
rjd598 Brigadier General Drives: 10' M3 Join Date: Jan 2009 Location: San Diego,CA Posts: 3,186 iTrader: (1) Garage List 2010 BMW M3 [4.50] 2000 Nissan Maxima SE [0.00]	Ok so op did you order through Martin or not? I think regardless if he did or not it's not Martin's responsibility. He has left the company and Phil has decided to handle the responsibilities. If Phil can't match what Martin offered in customer service well then it is what it is __________________ 10 E90 M3/dct/ztp/zpp/heated seats/eps/19'/iPod retired- 08 535i/nav/prem./L7/ipod retired- 06 325i/nav/prem./sat/xenons/style 128

10-09-2012, 07:09 AM	#2
6spdg37s Captain Drives: none Join Date: Aug 2012 Location: dirty jerz Posts: 738 iTrader: (2)	I order stuff from detailers domain all the time and never have a problem. contact the owner, Im pretty sure his contact info is readily available on the website

10-09-2012, 10:53 AM	#9
ussoldierforhire Lieutenant Drives: 2011 M3 E92 Join Date: Apr 2011 Location: Virginia Beach, VA Posts: 554 iTrader: (1)	I just had an order ship from detailer's domain yesterday. No issues.

10-10-2012, 10:56 AM	#11
positiveions Major General Drives: 09 MKV JETTA 2.5 & E90 M3 :) Join Date: Sep 2007 Location: La Verne, CA Posts: 8,848 iTrader: (1)	I just emailed martin. I am waiting for an answer. If you want, PM me, and I will send you the link to his email. Eli __________________

10-10-2012, 12:36 PM	#12
BruinE90 Private First Class Drives: 2009 E90 M3 Join Date: Apr 2010 Location: So Cal Posts: 137 iTrader: (1)	Thanks for the feedbacks. I ordered through the autofinesse website directly 10+ days ago so am not sure who was really responsible at the time. I do know that DD is in charge of this transaction now. Spoke to Phil at DD through emails yesterday explaining the issue at hand. He explained that the delay was because "Martin had issues clearing customs and from there he released all the duties of AF USA to us (DD)". Phil even said he will ship out the kit I ordered for free. Wow, I was surprised with the free offer. Just told him we can split the cost because I too ordered from DD before and never had problems and do plan to order more in the future. Now I feel bad.

10-10-2012, 04:04 PM	#14
bris2013m3 Private Drives: 2013 BMW M3 Join Date: Jul 2012 Location: Fort Bliss, TX Posts: 88 iTrader: (0)	I ordered a week ago and contacted DD and explained the situation and it shipped today with there apology.

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