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      10-03-2012, 10:43 PM   #1
nemex12
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worst customer service in a shop I've seen

Hi, I'm wanting to share the worst experience I've had with an aftermarket seller in my life and, if things continue as they are, warn you guys about this kind of shop. I contacted this reputable shop in LA in may to buy a couple of leather parts for my car and their rep told me he would take 3 days to ship the parts so I called him and gave him my credit information so he charged me for 500 bucks. three day passed and I contacted him asking about shipping information and he told me that it would take a couple of days more so I waited and the same thing happened. well, long story short, several months have passed and after hundreds of messages I've sent (from which the majority weren't answered) he always wants a little more time so I asked for a refund and he told me he was going to give me a full refund and as compensation he was going to give me the parts I asked for which I though was a good way of saving his reputation as a good seller. thing is that I asked for a deadline that he could fulfill and he gave me one for the money and one after a couple of weeks for the parts. the deadline for the money arrived and he couldn't make it so he asked for me to wait until next day, after several mails next day all of which he replied telling me not to worry that he was going to send me the money that day, he only sent me 200 bucks trough paypal (from which paypal took like 30 bucks) and asked for me to wait as he was going to send me the rest of the money the same day. well, he didn't send it and I went the extra mile and gave him a couple of days as I didn't want to be so intransigent but the days went by and he didn't appear so I think that this must go public so everyone knows who they are dealing with. he sent me 200 bucks more after a couple of days and asked for more time to send the parts but more than a month has passed and he only answers one of 10 messages. I've been pretty understanding but what I really hate is that the guy keeps telling me not to worry that he is sending the rest of the money and the parts and he doesn't which is a pretty obvious lack of respect for his customers. I'm thinking of going to the Better Business Bureau and make his company name public as he hasn't answered my last mails but don't know if I should give him a little more time. what do you fellow enthusiasts thinks?
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      10-03-2012, 10:46 PM   #2
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you could've opened up a dispute with ur CC company?
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      10-03-2012, 10:56 PM   #3
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Open a dispute
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      10-03-2012, 10:58 PM   #4
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I'm giving away carriage returns.


Let me know if you need some.
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      10-03-2012, 11:01 PM   #5
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Quote:
Originally Posted by tlp View Post
I'm giving away carriage returns.


Let me know if you need some.
Your sarcasm isn't wasted on me. Hilarious. Seriously.
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      10-03-2012, 11:05 PM   #6
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That sucks
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      10-04-2012, 12:58 AM   #7
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Quote:
Originally Posted by Protocav
Quote:
Originally Posted by tlp View Post
I'm giving away carriage returns.


Let me know if you need some.
Your sarcasm isn't wasted on me. Hilarious. Seriously.
;-)
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      10-04-2012, 01:04 AM   #8
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why don't you post who they are here?
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      10-04-2012, 01:06 AM   #9
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Quote:
Originally Posted by tlp View Post
I'm giving away carriage returns.


Let me know if you need some.
hahahahahhahahahaha I LOL'D so hard!
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      10-04-2012, 01:42 AM   #10
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I don't see why you wouldn't have filed a dispute after a couple of weeks. Isn't it a bit naive to think this shop would have still sent you the stuff after several MONTHS?
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      10-04-2012, 01:56 AM   #11
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Quote:
Originally Posted by tlp
I'm giving away carriage returns.


Let me know if you need some.
Dying laughing.

Op: File a dispute, you've given this guy more than ample leeway already.

And you should post who it is so no one else gets scammed.
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      10-04-2012, 08:26 AM   #12
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I already sent an email giving him a last chance to send me the rest of the money and the parts or I'll tell everybody his company name. he told me about two months ago that he would send me the parts and give me back my money but he hasn't so I told him that I need him to make everything right or I'll just go public. I don't want to ruin his rep as it's a very well known company which I'm sure you've heard of but if he doesn't make this right I'll let everybody know who he is. I'll wait until tomorrow and let everybody know. thanks for your support guys, I know you would have a fellow member's back
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      10-04-2012, 08:41 AM   #13
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Quote:
Originally Posted by nemex12 View Post
I already sent an email giving him a last chance to send me the rest of the money and the parts or I'll tell everybody his company name. he told me about two months ago that he would send me the parts and give me back my money but he hasn't so I told him that I need him to make everything right or I'll just go public. I don't want to ruin his rep as it's a very well known company which I'm sure you've heard of but if he doesn't make this right I'll let everybody know who he is. I'll wait until tomorrow and let everybody know. thanks for your support guys, I know you would have a fellow member's back
Two months? You have a lot of patience.
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      10-04-2012, 08:50 AM   #14
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Two months? You have a lot of patience.
+1
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      10-04-2012, 09:05 AM   #15
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Quote:
Originally Posted by tlp View Post
I'm giving away carriage returns.


Let me know if you need some.
LOL.... I'm copying that one for later use, someday....

OP: as others suggested, contact your credit card company now. It is the first step to getting any horsepower behind you.

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      10-04-2012, 09:10 AM   #16
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Quote:
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Two months? You have a lot of patience.
I would have opened a dispute after two weeks.
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      10-04-2012, 01:27 PM   #17
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OP, did you pay using your credit card? Your original post isn't quite clear. Assuming that you paid using a CC and he's refunding you via PayPal that should have been a clear red flag.

No reputable company would conduct business that way... if they can easily take your order via CC then they can easily credit it back to you the same way. The fact that you've now accepted refunds via PayPal you've made it harder on yourself IMO. It would have been so much easier to call your CC company and filed a dispute, not to mention you wouldn't have to take a $30 paypal fee hit.

Sometimes I think there are scammers out there that prey on the good will of the general public. He's been blowing you off since May and you keep putting up with it??? Ever heard the saying "Fool me once, shame on you. Fool me twice, shame on me"

I hate to say this but I think he's found a sucker and he's just giving you the run around. Let this be a lesson & don't be so naive next time, you work hard for your money and you should look out for your best interest first... don't be so generous & forgiving with a stranger who keeps giving you false promises.

I can’t believe we’re in October now and you’ve been putting up with this since May.
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      10-04-2012, 01:33 PM   #18
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sorry about your loss man, hopefully everything gets solved soon... please do post up what company it is so everyone on the forums know to avoid them!
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      10-04-2012, 01:34 PM   #19
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Please let us know who this is so no one else gets duped like this...
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      10-04-2012, 01:37 PM   #20
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Who the hell cares if it's a reputable shop that many of us know about? If this happened then obviously they should be avoided from now on. Don't defend them, are you blind to see how they've treated you? WE DEMAND TO KNOW! GL to you also, just file a dispute with CC company as many others have already said.
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      10-04-2012, 08:08 PM   #21
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      10-05-2012, 08:31 PM   #22
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ok, I told the guy that I started a thread and yesterday he sent me 140 which should cove rthe difference plus some of the paypal charges. the guy is Anthony Salazar, the manager of topstitch in LA and this is his webpage http://www.topstitchupholstery.net/.
I would be more than happy if you call him and ask him about everything I've told in this thread just so you hear his side of the story as he can't deny anything I've said.
I've been more than reasonable as I don't think any of you would've waited almost 5 months just to get a refund and never got to offend the manager of the shop you're dealing with.
btw, he told me he would still send the parts as a way of compensation but I won't hold my breath as I sent him a mail asking for a deadline and he didn't answer, and I obviously reckon that if he haven't make some parts that take 3 days to make in 5 months then it doesn't sound like he will make em now that he returned the money, but if he does, I will be the first to acknowledge compensation as it would make things right.
I gotta admit that the guy never lost his temper and wrote back mails in a decent manner, but what I find offensive is that he almost never wrote back-to the point that i had to send several times the same mail- and when he did, it was to give me excuses and promises that he didn't fulfill.
I know that some of you may have heard excellent things about this shop, so did I, to the point that I took my business to them eve though I'm very far away, but what I found was an experience completely different-in the worst way- to what I was expecting according to it's reputation.
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