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      09-04-2012, 08:13 PM   #23
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OMG, sorry man !
They should fix it
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      09-05-2012, 09:10 AM   #24
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That whole sandpaper bit about making the weights stick better is pure bullshit. They should own up to their mistakes or have your lawyer start making the phone calls to them. This "high end" shop isn't a porsche shop, is it? Can't think of any other lousy shop in the OC....
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      09-05-2012, 09:37 AM   #25
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Quote:
Originally Posted by Lon@HRE View Post
Wow. I have never heard of any of our customers needing to sand down the area for weights. I believe some cleaning solution and some elbow muscle typically removes any grease off the area.

Sorry to hear about the issue.
Lon, what do you guys recommend to remove the old tape that is still stuck on the wheel?
OP, that is some ape-thinking job. Sorry to read about your misfortune.
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      09-05-2012, 09:51 AM   #26
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It would take everything not to hit the mother fkr that did that in the throat. Or at least shake the shit outa the guy. Good luck, sucks to see that shit.
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      09-05-2012, 10:13 AM   #27
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Lon, what do you guys recommend to remove the old tape that is still stuck on the wheel?
OP, that is some ape-thinking job. Sorry to read about your misfortune.
To remove tape stuck to the wheel just use a silicone grease like a spray on tire shine and a plastic scraping tool like a plastic spoon. Then just degrease them. It works in about 30 seconds and doesn't scratch the wheel. I used to work at the local lambourgini dealer and I did this to a few dozen wheels.

As for the shop this is utterly absurd. If the wheel weights aren't sticking then clean the area and use adhesion promoter, you don't do hundreds or thousands of unessesary damage to the customer's wheels. The wheels need to be sent to HRE for refinishing on their dime.
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      09-05-2012, 10:41 AM   #28
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Can't wait to hear about the outcome on this.
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      09-05-2012, 11:09 AM   #29
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To remove tape stuck to the wheel just use a silicone grease like a spray on tire shine and a plastic scraping tool like a plastic spoon. Then just degrease them. It works in about 30 seconds and doesn't scratch the wheel. I used to work at the local lambourgini dealer and I did this to a few dozen wheels.
Thank you Kindly.
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      09-05-2012, 11:35 AM   #30
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HAHAHAHA sucks to see this but thats not how you clean wheels to make sure that the weights sticks.
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      09-05-2012, 12:55 PM   #31
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The shop claims they did not sand all the way through the powder and they believe the scratches can be polished out. It sure looks like I can see metal but we will see. They want me to drop off the wheels and they will send them out for polishing.

They said that sending them back to HRE would not be an option and if anything they would send out the wheels to their own powdercoater/do it in-house (wasn't clear on this point). Which is a bunch of bs. I could have taken my wheels to a local powdercoating shop but instead I borrowed a car and took two half days off work to drive them down to HRE to get the job done to OEM standards.
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      09-05-2012, 12:57 PM   #32
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Quote:
Originally Posted by W Cole View Post
The shop claims they did not sand all the way through the powder and they believe the scratches can be polished out. It sure looks like I can see metal but we will see. They want me to drop off the wheels and they will send them out for polishing.

They said that sending them back to HRE would not be an option and if anything they would send out the wheels to their own powdercoater/do it in-house (wasn't clear on this point). Which is a bunch of bs. I could have taken my wheels to a local powdercoating shop but instead I borrowed a car and took two half days off work to drive them down to HRE to get the job done to OEM standards.
I'm confused. If they are such a big HRE dealer, why would they use someone else to refinish them?
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      09-05-2012, 01:02 PM   #33
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tell us the name please
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      09-05-2012, 01:05 PM   #34
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SMH!
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      09-05-2012, 01:18 PM   #35
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Not sure how you managed to stay this calm. I would have gone ballistic. My shop hid the wheel weights behind the spokes without me even thinking to ask--looks awesome. RRT in northern Virginia if anyone needs this done in the area.
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      09-05-2012, 01:21 PM   #36
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W Cole, please contact me or Vince directly. We would like for you to bring the wheels to us to handle. We've discussed this with the dealer and let them know we felt there was absolutely no reason to do this. They have their own reasons, but they do not apply to HRE wheels.

Please let us refinish the wheels for you at no charge and bring them with the tires so we can mount/balance them properly.
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      09-05-2012, 01:24 PM   #37
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Now THAT is customer service!!!!
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      09-05-2012, 01:25 PM   #38
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Quote:
Originally Posted by Lon@HRE View Post
W Cole, please contact me or Vince directly. We would like for you to bring the wheels to us to handle. We've discussed this with the dealer and let them know we felt there was absolutely no reason to do this. They have their own reasons, but they do not apply to HRE wheels.

Please let us refinish the wheels for you at no charge and bring them with the tires so we can mount/balance them properly.
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Now THAT is customer service!!!!
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      09-05-2012, 01:37 PM   #39
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Quote:
Originally Posted by Lon@HRE
W Cole, please contact me or Vince directly. We would like for you to bring the wheels to us to handle. We've discussed this with the dealer and let them know we felt there was absolutely no reason to do this. They have their own reasons, but they do not apply to HRE wheels.

Please let us refinish the wheels for you at no charge and bring them with the tires so we can mount/balance them properly.
Wow awesome
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      09-05-2012, 03:34 PM   #40
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Quote:
Originally Posted by Lon@HRE View Post
W Cole, please contact me or Vince directly. We would like for you to bring the wheels to us to handle. We've discussed this with the dealer and let them know we felt there was absolutely no reason to do this. They have their own reasons, but they do not apply to HRE wheels.

Please let us refinish the wheels for you at no charge and bring them with the tires so we can mount/balance them properly.
This is too gosu. /cheer HRE
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      09-05-2012, 03:35 PM   #41
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I worked at a tire shop for years groing up. We had a cleaner that was used to wipe of dirt and debris so the weights would stick better, never the use of sand paper. Props to Lon and HRE for stepping up, thats really awesome !
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      09-05-2012, 04:11 PM   #42
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Quote:
Originally Posted by Lon@HRE View Post
W Cole, please contact me or Vince directly. We would like for you to bring the wheels to us to handle. We've discussed this with the dealer and let them know we felt there was absolutely no reason to do this. They have their own reasons, but they do not apply to HRE wheels.

Please let us refinish the wheels for you at no charge and bring them with the tires so we can mount/balance them properly.
Lon, thank you so much!! This is amazing of you guys. I have never received such amazing customer service from a company in my life.
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      09-05-2012, 04:18 PM   #43
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Nice! That's awesome of HRE.
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      09-05-2012, 04:38 PM   #44
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W Cole, please contact me or Vince directly. We would like for you to bring the wheels to us to handle. We've discussed this with the dealer and let them know we felt there was absolutely no reason to do this. They have their own reasons, but they do not apply to HRE wheels.

Please let us refinish the wheels for you at no charge and bring them with the tires so we can mount/balance them properly.
+100000000000000000
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