BMW M3 Forum (E90 E92)

BMW Garage BMW Meets Register Search Today's Posts Mark Forums Read


Go Back   M3Post - BMW M3 Forum > M3 Marketplace > Vendor Comments/Review/Feedback Forum
 
MaxcySpeed & Company
Post Reply
 
Thread Tools Search this Thread
      07-16-2012, 06:31 PM   #23
DJDeez
Got my license back!
 
DJDeez's Avatar
 
Drives: TransLink
Join Date: Jul 2011
Location: Surrey, BC

Posts: 200
iTrader: (1)

Thumbs up Good Guy Evan

__________________
aFe cold air intake system (stage 2) ▫ Agency Power cat delete/section 2 midpipes ▫ Agency Power exhaust system ▫ Beltronics STiR Plus ▫ BMW M style (ZHP) weighted short shift knob ▫ CIC iDrive ▫ Clutch pedal spring removal ▫ Coding ▫ Evolve-R tune ▫ Laser Interceptor ▫ LUX H8 V3 Angel Eyes ▫ pickyeater334 clutch stop ▫ Rear fog lights (2011 light control switch assembly) ▫ T3 Alpha laser gun protection ▫ Turner Motorsport power pulley kit
DJDeez is offline   Canada
0
Reply With Quote
      07-16-2012, 08:10 PM   #24
SAINT VAN ROCK
///M Enthusiast
 
SAINT VAN ROCK's Avatar
 
Drives: 2012, E92 DCT M3
Join Date: May 2012
Location: Colorado Springs/Black Forest, CO

Posts: 415
iTrader: (0)

Garage List
Just for the record...my piece was aimed at the original parts suppliers responsible for the initial packaging, not Tischer Hats off to Tischer though for working with the OP!

Quote:
Originally Posted by Malek@MRF View Post
In defense of Tischer Parts, we have ordered an OEM Performance Muffler before, and upon delivery to our local dealership, it had the same issue with a bent tab.

I can confidently tell you that isn't a Tischer issue and that they will take care of it.
__________________

E92 M3 Space Gray Coupe'
Colorado
///M Flight Colorado http://www.facebook.com/groups/403141303104943/
SAINT VAN ROCK is offline   United_States
0
Reply With Quote
      07-18-2012, 10:13 AM   #25
sin911
Second Lieutenant
 
sin911's Avatar
 
Drives: '13 E92 M3
Join Date: Jun 2012
Location: Miami

Posts: 298
iTrader: (0)

Guys, I'd like to give you an update.

We handled everything with Evan via PM and I received a new muffler. I really appreciate how they handled the situation. Tischer sent the new muffler via overnight and even paid for the return of the damaged one! Wow, talk about making it right! Tischer definitely pulled through, and I can now see why people swear by them

The new one had padding everywhere packaged so tight like a rock! You could even drop it from the second floor (not that much, I'm exaggerating). The first one was really fragile, the whole content inside the box was shaking while carrying.

There was a problem with the e-mail. The confirmation e-mail that I received and replied to turns out was sent from another automated e-mail address. So the one I sent was sent to god knows where

I'm really happy right now Now, I have to keep waiting for the car to come in so I can install it.
sin911 is offline   United_States
0
Reply With Quote
      07-18-2012, 11:06 AM   #26
tlp
Lieutenant Colonel
 
tlp's Avatar
 
Drives: '11 e92 M3 SG/FR
Join Date: Jul 2005
Location: Huntington Beach, CA

Posts: 1,880
iTrader: (6)

Garage List
2011 BMW e92 M3  [4.55]
Glad you got resolution to your liking. Seems like a wa$te that vendor went beyond the call of duty and selected the overnight shipping option considering that you don't even have the car yet.
__________________
My Coding Journal
Current - '11 e92 M3 SG/FR ZCP|ZCV|ZP2|2MK|494|415|6NR|752
tlp is offline   United_States
0
Reply With Quote
      07-19-2012, 10:17 AM   #27
Jason@Tischer
BimmerPost Supporting Vendor

 
Jason@Tischer's Avatar
 
Drives: 2012 Civic Si Coupe
Join Date: Jul 2007
Location: Silver Spring, MD

Posts: 2,925
iTrader: (13)

Send a message via AIM to Jason@Tischer
Quote:
Originally Posted by tlp View Post
Seems like a wa$te that vendor went beyond the call of duty and selected the overnight shipping option considering that you don't even have the car yet.
Well, we likely wouldn't have dropped nearly $500 to overnight the new kit if we had known. Unfortunately, that wasn't disclosed until after the situation was taken care of.

But, we're glad we were able to help out and get this resolved anyway.

__________________
Jason Reighard
Internet Parts Manager, getBMWparts.com

Email getHelp@getBMWparts.com AIM: Jason at Tischer
Follow us on: FaceBook | Twitter | YouTube
Jason@Tischer is offline   United_States
0
Reply With Quote
      07-19-2012, 01:19 PM   #28
W///
Brigadier General
 
W///'s Avatar
 
Drives: A22 E92 M3
Join Date: Sep 2011
Location: SC

Posts: 3,751
iTrader: (11)

Been buying from these guys since my e46fanatics days.

Haven't purchased anything from them for a while since I now get BMW employee pricing on parts, but good to see their service is still good.
W/// is offline  
0
Reply With Quote
      07-19-2012, 01:29 PM   #29
SamS
Brigadier General
 
SamS's Avatar
 
Drives: 2013 ActiveHybrid 3
Join Date: Jul 2010
Location: Dallas, TX

Posts: 4,460
iTrader: (0)

Quote:
Originally Posted by sin911 View Post
Guys, I'd like to give you an update.

We handled everything with Evan via PM and I received a new muffler. I really appreciate how they handled the situation. Tischer sent the new muffler via overnight and even paid for the return of the damaged one! Wow, talk about making it right! Tischer definitely pulled through, and I can now see why people swear by them

The new one had padding everywhere packaged so tight like a rock! You could even drop it from the second floor (not that much, I'm exaggerating). The first one was really fragile, the whole content inside the box was shaking while carrying.

There was a problem with the e-mail. The confirmation e-mail that I received and replied to turns out was sent from another automated e-mail address. So the one I sent was sent to god knows where

I'm really happy right now Now, I have to keep waiting for the car to come in so I can install it.
You should really update your thread title.

Honestly, I find your situation to be unsympathetic, especially since you didn't even have the car. Sounds like part of the "lack of communication" issue was to be blamed on you, directly.

It's nice to hear that Tischer overnighted an exhaust to you (cripes, I can believe it was $500), but all this did was needless eat into their bottom line. I appreciate good prices and service, and when money gets blown on stuff like this, everyone loses. Well, except the company that got the overnight business
SamS is offline  
0
Reply With Quote
      07-19-2012, 02:39 PM   #30
sin911
Second Lieutenant
 
sin911's Avatar
 
Drives: '13 E92 M3
Join Date: Jun 2012
Location: Miami

Posts: 298
iTrader: (0)

Quote:
Originally Posted by SamS View Post
You should really update your thread title.

Honestly, I find your situation to be unsympathetic, especially since you didn't even have the car. Sounds like part of the "lack of communication" issue was to be blamed on you, directly.

It's nice to hear that Tischer overnighted an exhaust to you (cripes, I can believe it was $500), but all this did was needless eat into their bottom line. I appreciate good prices and service, and when money gets blown on stuff like this, everyone loses. Well, except the company that got the overnight business

I had put an update on the first post, I didn't know if I could change the title. And I just did.

I had no idea the shipping would cost so much, I apologize for that Jay I was just afraid the longer it took for the delivery the more the box was going to get tossed around and may get damaged again.
sin911 is offline   United_States
0
Reply With Quote
      07-19-2012, 02:41 PM   #31
DJDeez
Got my license back!
 
DJDeez's Avatar
 
Drives: TransLink
Join Date: Jul 2011
Location: Surrey, BC

Posts: 200
iTrader: (1)

Quote:
Originally Posted by SamS View Post
You should really update your thread title.

Honestly, I find your situation to be unsympathetic, especially since you didn't even have the car. Sounds like part of the "lack of communication" issue was to be blamed on you, directly.

It's nice to hear that Tischer overnighted an exhaust to you (cripes, I can believe it was $500), but all this did was needless eat into their bottom line. I appreciate good prices and service, and when money gets blown on stuff like this, everyone loses. Well, except the company that got the overnight business
You sir, are a scholar and a gentleman; I could not have put it better myself! The service I receive with Tischer is unparalleled, I would hate for this thread to deter possible clients.
__________________
aFe cold air intake system (stage 2) ▫ Agency Power cat delete/section 2 midpipes ▫ Agency Power exhaust system ▫ Beltronics STiR Plus ▫ BMW M style (ZHP) weighted short shift knob ▫ CIC iDrive ▫ Clutch pedal spring removal ▫ Coding ▫ Evolve-R tune ▫ Laser Interceptor ▫ LUX H8 V3 Angel Eyes ▫ pickyeater334 clutch stop ▫ Rear fog lights (2011 light control switch assembly) ▫ T3 Alpha laser gun protection ▫ Turner Motorsport power pulley kit
DJDeez is offline   Canada
0
Reply With Quote
      07-19-2012, 02:48 PM   #32
SamS
Brigadier General
 
SamS's Avatar
 
Drives: 2013 ActiveHybrid 3
Join Date: Jul 2010
Location: Dallas, TX

Posts: 4,460
iTrader: (0)

Quote:
Originally Posted by sin911 View Post
I had put an update on the first post, I didn't know if I could change the title. And I just did.
Try again. Edit ->Go Advanced
SamS is offline  
0
Reply With Quote
      05-04-2013, 05:13 PM   #33
metro44m3
Second Lieutenant
 
metro44m3's Avatar
 
Drives: E92 M3
Join Date: Jul 2012
Location: Jericho, NY

Posts: 228
iTrader: (0)

Tischer is the best for pricing and service, Jason and Evan know their stuff.
metro44m3 is offline   United_States
0
Reply With Quote
      05-04-2013, 05:19 PM   #34
Zacke92m
Captain
 
Drives: 2013 e92 m3
Join Date: Oct 2009
Location: Miami,Fl

Posts: 658
iTrader: (4)

Garage List
2011 335i  [3.90]
same thing happened to me two years ago when I ordered my bmw performance exhaust through tischer. UPS must have dropped the package and bent one of the pipes on the left muffler. Contacted tischer through aim and they overnighted me a new left muffler and provided means to ship back the damaged left muffler. Awesome customer service!
__________________
Zacke92m is offline   United_States
0
Reply With Quote
      05-07-2013, 09:36 AM   #35
Jason@Tischer
BimmerPost Supporting Vendor

 
Jason@Tischer's Avatar
 
Drives: 2012 Civic Si Coupe
Join Date: Jul 2007
Location: Silver Spring, MD

Posts: 2,925
iTrader: (13)

Send a message via AIM to Jason@Tischer
Quote:
Originally Posted by Zackman93 View Post
same thing happened to me two years ago when I ordered my bmw performance exhaust through tischer. UPS must have dropped the package and bent one of the pipes on the left muffler. Contacted tischer through aim and they overnighted me a new left muffler and provided means to ship back the damaged left muffler. Awesome customer service!
Thanks fellas - we appreciate the support!

__________________
Jason Reighard
Internet Parts Manager, getBMWparts.com

Email getHelp@getBMWparts.com AIM: Jason at Tischer
Follow us on: FaceBook | Twitter | YouTube
Jason@Tischer is offline   United_States
0
Reply With Quote
      05-07-2013, 09:49 AM   #36
mdosu
Banned
 
Drives: Double Vanos'd Civic-M3
Join Date: Oct 2009
Location: San Francisco

Posts: 8,517
iTrader: (6)

Quote:
Originally Posted by Zackman93 View Post
same thing happened to me two years ago when I ordered my bmw performance exhaust through tischer. UPS must have dropped the package and bent one of the pipes on the left muffler. Contacted tischer through aim and they overnighted me a new left muffler and provided means to ship back the damaged left muffler. Awesome customer service!
yep, that's what shipping insurance is for...sometimes you have to bare with the seller as he sorts out the paperwork on his end for a claim, but a reputable seller would ship you the part first, and not burden the buyer with the delay in paperwork.
mdosu is offline   No_Country
0
Reply With Quote
      05-08-2013, 12:35 AM   #37
1cleanm3
Brigadier General
 
1cleanm3's Avatar
 
Drives: ///E92M3*RR Sport*Prius
Join Date: Feb 2008
Location: the 818

Posts: 3,600
iTrader: (7)

Op;

The damage wasnt even a big deal to begin with at all, would take you 5 mins to fix. Maybe next time you should tell the company sending you something you don't even have a car to install it. As a business owner, that's not cool. They were so nice to make things right so need to rape them with 500 dollar shipping.
__________________
HRE + CHALLENGE + KW V3 + GINTANI + ARKYM + YOKOHAMA AD08
1cleanm3 is offline   Armenia
0
Reply With Quote
      05-08-2013, 08:20 AM   #38
KennyPowers
Brigadier General
 
Drives: .....
Join Date: Oct 2010
Location: Gulf Coast

Posts: 3,379
iTrader: (13)

Quote:
Originally Posted by 1cleanm3 View Post
Op;

The damage wasnt even a big deal to begin with at all, would take you 5 mins to fix. Maybe next time you should tell the company sending you something you don't even have a car to install it. As a business owner, that's not cool. They were so nice to make things right so need to rape them with 500 dollar shipping.
not going to get into the overnight shipping thing, but if the item is damaged, its damaged.

instaling an exhaust sucks, ive done it on jackstands a handful of times. i wouldnt want a damaged or compromised tab on an exhaust for my car, especially when i paid a large premium for it.

he paid for a brand new exhaust, not an exhaust with damage, however minor it may be.

the vendor should, and did, step up and make it right.

this peer pressure on the OP to just "deal with it" when its clearly not as advertised is BS.
KennyPowers is offline  
0
Reply With Quote
Post Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump


All times are GMT -5. The time now is 02:07 AM.




m3post
Powered by vBulletin® Version 3.7.0
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
1Addicts.com, BIMMERPOST.com, E90Post.com, F30Post.com, M3Post.com, ZPost.com, 5Post.com, 6Post.com, 7Post.com, XBimmers.com logo and trademark are properties of BIMMERPOST