How is Irvine BMW for service? - Page 3

infantrytroop22 · 01-16-2012, 10:59 PM

Quote:

Originally Posted by THE TECH

I did my service on Friday at Steve Thomas and it went off without a hitch. Great service and very quick. Definitely worth the drive.

Who was your SA and how long did the service take?

I am considering driving up to Steve Thomas or trying John Thatcher at Crevier.

THE TECH · 01-17-2012, 10:12 AM

Quote:

Originally Posted by infantrytroop22

Who was your SA and how long did the service take?

I am considering driving up to Steve Thomas or trying John Thatcher at Crevier.

Travis. Great guy! Service took about 2 hours but I got there at 630am so I was the first car to get worked on.

noty21 · 05-09-2012, 12:42 AM

Quote:

Originally Posted by tlp

I went back to STBMW for my 1,200 service. Two reasons, l bought my car from them and most important they are "Mod Friendly".

mod friendly eh??? exactly what i am looking for. who was your SA?

ILSMKU · 06-14-2012, 06:54 PM

Just to update this thread... I went to Irvine BMW today to have them look at some issues another dealer made excuses to cover.

I delt with Jose F in service. We walked my car and I pointed out my issues and he immediately told me no problem. All of it would be covered and that everything I pointed out was clearly defective items. They gave me my pick of a loaner (opted for a mini S, never drove one) and sent me on my happy way.

5hrs hours later my car is done! They replaced all my shadow line trim and start button. My seat creak was also repaired and they fixed the B pillar creaking too. They also did a much better job washing my car than my old dealer did. No swirls!!!

They didnt say a word about my wheel spacers, exhaust, sub and amp, or anything either.

If you need a solid no BS guy at Irvine, Jose F is your man! I will get his last name soon.

infantrytroop22 · 06-14-2012, 07:11 PM

Quote:

Originally Posted by ILSMKU

Just to update this thread... I went to Irvine BMW today to have them look at some issues another dealer made excuses to cover.

I delt with Jose F in service. We walked my car and I pointed out my issues and he immediately told me no problem. All of it would be covered and that everything I pointed out was clearly defective items. They gave me my pick of a loaner (opted for a mini S, never drove one) and sent me on my happy way.

5hrs hours later my car is done! They replaced all my shadow line trim and start button. My seat creak was also repaired and they fixed the B pillar creaking too. They also did a much better job washing my car than my old dealer did. No swirls!!!

They didnt say a word about my wheel spacers, exhaust, sub and amp, or anything either.

If you need a solid no BS guy at Irvine, Jose F is your man! I will get his last name soon.

Who was the first dealer you went to? And, no swirls...hmmm...not saying you are lying, but that is pretty unbelievable from a dealer. Especially Irvine BMW. They put a gnarly swirl mark on my hood with a buffer before I even took delivery. Glad to hear you had a good experience though.

ILSMKU · 06-14-2012, 07:16 PM

Quote:

Originally Posted by infantrytroop22

Who was the first dealer you went to? And, no swirls...hmmm...not saying you are lying, but that is pretty unbelievable from a dealer. Especially Irvine BMW. They put a gnarly swirl mark on my hood with a buffer before I even took delivery. Glad to hear you had a good experience though.

Crevier was the first. I had a horrid experience there 3 times in a row. Im done with them.

I dont think Irvine waxed my car. They just washed it because of they put a ton of finger prints all over it doing the shadowline trim. Its not the best wash. But for a dealer wash, Im more than happy.

Mpowerr · 06-15-2012, 12:39 AM

Terrible in every way possible...

M3PO · 06-15-2012, 02:52 PM

Irvine has been good to me. They replaced my shadowline trim out of warranty.

ILSMKU · 09-06-2012, 07:43 PM

Update to Irvine. I went there today for an oil change. I had twenty bucks in my ashtray that I purposely put there for my SA. When I got my car back and my SA walked me to my car, I went to give him the 20 and it was gone! MF'er!

My SA immediately checked what porter pulled my car into the back (he was already gone for the day) then got the SA manager and the SA manager went somewhere and came back and handed me 50 bucks! He looked real embarrassed and was very apologetic to me. He said they would handle it and as unfortunate as it is, it meant a lot to me that they compensated me like that. I gave the 50 to my SA and told him to split it with the mechanic. = )

That kind of service goes a long way in my book. I just thought I would share that with you guys.

PS: my rep is Jose Fernandez. He's a good guy. You can trust him.

M3PO · 09-07-2012, 01:43 PM

I think they must be trying to change. I've told them multiple times that they have a bad rep with the M3 guys. Hopefully they took it to heart.

They've been VERY good to me even though I'm not even remotely a high end customer.

isugoo · 09-07-2012, 02:16 PM

i took my M 4-5 times and so far I'm happy with it.

I work nearby so always I do same day service. Drop my M, take their shuttle and shuttle pick up again.

They're pretty good with same day service (compare to BMW Encinitas) and their warranty work was pretty good as well. I complained about peeling airbag emblem and steering wheel trim then they replaced with brand new airbag and trim without any questions.

I have a modified car (see my sig) and never gave me hard time for anything either.
So if it's same day, routine work (nothing super complicated), I have no problem taking it again.

SDPRT · 09-08-2012, 02:04 AM

Didn't replace my oil cap properly and of course oil all over my engine bay and right front wheel. They did clean it but not to my standards.

OerdingE93 · 09-08-2012, 02:35 AM

They have been great to me, no problems (and i have mods)

ILSMKU · 09-10-2012, 11:50 AM

Quote:

Originally Posted by OerdingE93

They have been great to me, no problems (and i have mods)

And the loudest exhaust Ive ever heard! We need to do another Sunday run y0!

Malek@MRF · 09-10-2012, 02:35 PM

Irvine BMW has drastically improved over the last couple of years. They used to be pretty unfriendly and unwilling, but they are beginning to come around.

John Thatcher of Crevier BMW is a great guy as well.

OerdingE93 · 10-04-2012, 06:16 PM

Quote:

Originally Posted by ILSMKU

And the loudest exhaust Ive ever heard! We need to do another Sunday run y0!

yes!! will txt you and set something up

btw we are all caravaning to the ae performance meet this weekend...join us?

e1000 · 10-09-2012, 03:50 PM

Quote:

Originally Posted by Malek@MRF

Irvine BMW has drastically improved over the last couple of years. They used to be pretty unfriendly and unwilling, but they are beginning to come around.

John Thatcher of Crevier BMW is a great guy as well.

Interesting. I wrote them a SCATHING e-mail regarding their service after I attempted to schedule my first oil change with them. Included everyone there including the GM and all the department heads.

Brucewonder · 10-10-2012, 01:53 AM

i took it there when I had my Z4...never had a problem. Since my work was close them at that time.

I go to Crevier now since I got the M from them. No complains either

Cboy1 · 10-18-2012, 10:20 AM

Quote:

Originally Posted by infantrytroop22

Ha, no I am not set on taking it there, but it is the most convenient. I am just trying to understand how they are bad. The 1,200 mile service is just draining and filling up fluids. Can they really mess that up? If so, I don't mind driving to another dealer but would prefer to stay in Orange County. Also, I have heard bad things about just about every dealer's service department, including Steve Thomas (not saying they are bad, because I do not think they are, but others have said so).

What about Shelly BMW?

laurenxesq · 10-18-2012, 01:37 PM

Quote:

Originally Posted by Cboy1

What about Shelly BMW?

I would LOVE to know everyone's thoughts & opinions on Shelly.

Their recent "negligent" by their service advisor Kayla, on my 2012 650 is beyond disbelief; that's politely put it.

Cboy1 · 10-18-2012, 02:09 PM

Quote:

Originally Posted by laurenxesq

I would LOVE to know everyone's thoughts & opinions on Shelly.

Their recent "negligent" by their service advisor Kayla, on my 2012 650 is beyond disbelief; that's politely put it.

That bad huh... Well I work next door at House of Imports as a service advisor as well, hahaha but was thinking about taking it to them for a four wheel alignment. Good thing is I know one of the techs and I'm real close to one of the SM's there as well.

laurenxesq · 10-18-2012, 03:00 PM

Quote:

Originally Posted by Cboy1

That bad huh... Well I work next door at House of Imports as a service advisor as well, hahaha but was thinking about taking it to them for a four wheel alignment. Good thing is I know one of the techs and I'm real close to one of the SM's there as well.

hm...SM; Joe Ra or Yiwen Ting or Haoie?

Are you the service advisor that David Bae introduced us to? Just curious...

06-14-2012, 06:54 PM	#48
ILSMKU BMW FTW Drives: E92 M3 Join Date: Jul 2011 Location: ///OC Posts: 1,091 iTrader: (3) Garage List 2013 BMW E92 M3 [5.00] 2011 BMW E92 M3 [4.75]	Just to update this thread... I went to Irvine BMW today to have them look at some issues another dealer made excuses to cover. I delt with Jose F in service. We walked my car and I pointed out my issues and he immediately told me no problem. All of it would be covered and that everything I pointed out was clearly defective items. They gave me my pick of a loaner (opted for a mini S, never drove one) and sent me on my happy way. 5hrs hours later my car is done! They replaced all my shadow line trim and start button. My seat creak was also repaired and they fixed the B pillar creaking too. They also did a much better job washing my car than my old dealer did. No swirls!!! They didnt say a word about my wheel spacers, exhaust, sub and amp, or anything either. If you need a solid no BS guy at Irvine, Jose F is your man! I will get his last name soon. __________________ Jet Black E92 Competition Edition M3: MORR VS8.2 19" ET10 Brushed Silver Wheels/ BMW GTS Wheels, Megan Ti Exhaust, AFe Dry Filter, RPI Scoops, MS Power Pulley(365WHP), 3M Tint, JL Motoring Arkym Style Lip, LUX 8 LED Halo Kit, Full in/exterior LED Kit, BMW Performance Spoiler, Music Car NW Custom Trunk Sub Enclosure, 12" JL W3, 600:1 JL Audio AMP with Technic's Harness, Custom One Off Dave Navone HQ LOC and TLP Coding

06-15-2012, 12:39 AM	#51
Mpowerr ///M Drives: rental Join Date: Jun 2007 Location: los angeles Posts: 65 iTrader: (0)	Terrible in every way possible... __________________ nissan: SHIFT_ what was that noise!

06-15-2012, 02:52 PM	#52
M3PO Colonel Drives: '08 IB E92 Join Date: Sep 2011 Location: OC Posts: 2,179 iTrader: (6)	Irvine has been good to me. They replaced my shadowline trim out of warranty. __________________ 2008 IB E92 M3\| BBS \| KW \| Arkym \| Platte Forme A.G. \| Active Autowerke \| K&N \| Fabspeed \| Dinan \| Evolve-R

09-06-2012, 07:43 PM	#53
ILSMKU BMW FTW Drives: E92 M3 Join Date: Jul 2011 Location: ///OC Posts: 1,091 iTrader: (3) Garage List 2013 BMW E92 M3 [5.00] 2011 BMW E92 M3 [4.75]	Update to Irvine. I went there today for an oil change. I had twenty bucks in my ashtray that I purposely put there for my SA. When I got my car back and my SA walked me to my car, I went to give him the 20 and it was gone! MF'er! My SA immediately checked what porter pulled my car into the back (he was already gone for the day) then got the SA manager and the SA manager went somewhere and came back and handed me 50 bucks! He looked real embarrassed and was very apologetic to me. He said they would handle it and as unfortunate as it is, it meant a lot to me that they compensated me like that. I gave the 50 to my SA and told him to split it with the mechanic. = ) That kind of service goes a long way in my book. I just thought I would share that with you guys. PS: my rep is Jose Fernandez. He's a good guy. You can trust him. __________________ Jet Black E92 Competition Edition M3: MORR VS8.2 19" ET10 Brushed Silver Wheels/ BMW GTS Wheels, Megan Ti Exhaust, AFe Dry Filter, RPI Scoops, MS Power Pulley(365WHP), 3M Tint, JL Motoring Arkym Style Lip, LUX 8 LED Halo Kit, Full in/exterior LED Kit, BMW Performance Spoiler, Music Car NW Custom Trunk Sub Enclosure, 12" JL W3, 600:1 JL Audio AMP with Technic's Harness, Custom One Off Dave Navone HQ LOC and TLP Coding

09-07-2012, 01:43 PM	#54
M3PO Colonel Drives: '08 IB E92 Join Date: Sep 2011 Location: OC Posts: 2,179 iTrader: (6)	I think they must be trying to change. I've told them multiple times that they have a bad rep with the M3 guys. Hopefully they took it to heart. They've been VERY good to me even though I'm not even remotely a high end customer. __________________ 2008 IB E92 M3\| BBS \| KW \| Arkym \| Platte Forme A.G. \| Active Autowerke \| K&N \| Fabspeed \| Dinan \| Evolve-R

09-07-2012, 02:16 PM	#55
isugoo Brigadier General Drives: 11 X5M Join Date: Feb 2008 Location: Irvine, CA Posts: 4,977 iTrader: (51)	i took my M 4-5 times and so far I'm happy with it. I work nearby so always I do same day service. Drop my M, take their shuttle and shuttle pick up again. They're pretty good with same day service (compare to BMW Encinitas) and their warranty work was pretty good as well. I complained about peeling airbag emblem and steering wheel trim then they replaced with brand new airbag and trim without any questions. I have a modified car (see my sig) and never gave me hard time for anything either. So if it's same day, routine work (nothing super complicated), I have no problem taking it again. __________________ X5M PAST: 08 E90 M3 \| 08 E92 335i \| 03.5 E46 M3 \| 99 E36 M3

09-08-2012, 02:04 AM	#56
SDPRT Lieutenant Drives: 08 M3 Space Gray/MT/Modded Join Date: Feb 2012 Location: San Diego, CA Posts: 426 iTrader: (2) Garage List 2008 BMW M3 e92 [0.00]	Didn't replace my oil cap properly and of course oil all over my engine bay and right front wheel. They did clean it but not to my standards. __________________ RPI GTc w/ RPI X-Pipe/DINAN Stage2/KWV3/20" Volk G2 Nitto INOVS/RPI AF + Red Scoops/Lux Angel Eyes/Tint/bla bla more to come.

09-08-2012, 02:35 AM	#57
OerdingE93 First Lieutenant Drives: 2011 Mineral White E93 M3 DCT Join Date: Sep 2011 Location: LA/OC Posts: 327 iTrader: (2)	They have been great to me, no problems (and i have mods) __________________ E93 ///M3 Mods: Tints\|Arkym Lip\|3D-Design Diffuser\|IND Gloss Black Grills, Gills & Badge\|Trim Wrap\|MS Stud Kit\|AE Performance Exhaust\|RPI Mid Pipes Catless\|RPI Scoops\|BMC Filter\|MS Pully\|V1\|Evolve-R Tune\|KW Sleeve Kit\|VMR V710\|CSL Carbon Trunk Future Mods: BBK\|Vented Hood

09-10-2012, 02:35 PM	#59
Malek@MRF BimmerPost Supporting Vendor Drives: E92 ZCP Melbourne 6MT Join Date: Jan 2008 Location: Irvine, California Posts: 2,831 iTrader: (5)	Irvine BMW has drastically improved over the last couple of years. They used to be pretty unfriendly and unwilling, but they are beginning to come around. John Thatcher of Crevier BMW is a great guy as well. __________________ MRF on Facebook Southern California's largest & most reputable E9x M3 forced induction & suspension facility. *"Performance; Uncompromised."*

10-10-2012, 01:53 AM	#62
Brucewonder Major Drives: 2011 E92 M3 yea boi Join Date: Nov 2007 Location: Socal Posts: 1,468 iTrader: (4)	i took it there when I had my Z4...never had a problem. Since my work was close them at that time. I go to Crevier now since I got the M from them. No complains either __________________ 2011.5 E92 ///M3 SSII/FR

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