GTM/ GT Motoring / Challenge product delays

[wwjd15]

I have ordered Powerhouse Amuse GT1 CF wing, 370Z Ti exhaust and Ti harness bar thru ACG San Diego back in July 2011. The ACG order was thru GTM.
I have checked with ACG every 2 weeks for update since Oct. 2011. I'm always told by ACG that Greg@GTM couldn't get any update.
In the beginning of Feb. 2012, I finally received an update for Amuse GT1 wing and Ti harness bar were in, and they were asking if I wanted to wait for the exhaust then ship them altogether or just ship the wing and the bar first. I told them to ship whatever they have first because I had been waiting long enough. Then they disappeared. No phone call, wouldn't pick up our calls, no update, no reply to email, no reply to voicemail.

Until last week, I had James@ACG called GTM until they picked up the phone. So finally we got another promise for the wing and the bar would be out on 4/30. Then we received a Fedex tracking number for the parts, which is #374048415011572. However, no surprise, BS like as usual. All we got right now is a tracking with no shipment.

In fact, I started my own business back in Nov. 2011, every time when I ordered Amuse stuff would only take me 1 month by freight or 2 month by sea. I don't know what's going on with guys at GTM.
Anyone has placed orders with them recently? Did they pick up your phone? Did you get your the products that paid for?

[Johnny Lin]

Friend of my ordered a set of Kreissieg system from Platte Forme a.g. for his Maserati. The order was through GT Motoring as well. Payment was sent to GT Motoring almost 4 months ago. Promise ETA was less than 3 months. 4 months after, no update, no reply and no one either pick up the phone from GT Motoring. Platte Forme a.g. guys were really helpful to my friends regarding this order by checking/ pushing with GT Motoring. PF kept calling and e-mailing GT Motoring, but GT Motoring barely reply back with any inquiries or update. My friend went out his patient and called to Kreissieg Japan by himself. Later my friend discovered, GT Motoring took the money and never place the order. GT Motoring promised to refund my friend almost 2 weeks ago. Till today, still no refund back from GT Motoring and no reply.

[rjd598]

Damn I thought those were some good guys. I mean their products are top notch I guess you would expect the same service. That's no way to represent a business ever. In my books they are dead

[persian54]

Wow..

[kchu221]

damn... i always thought they were up to date with their shit, but i guess not...

[tightie]

Wow.. I thought Challenge was legit. Now things are starting to add up.

[thorny]

I paid full asking price for Matte Black TE37SL back in February even though GTM ad advertises 25% deposit. The ETA has been slipping ever since for the order supposedly placed in December 2011. Getting updates from GTM has been very challenging to put it mildly. They just posted 2 sets left...

I am going to cancel the order, so there will be 3 sets left.

http://www.m3post.com/forums/showthread.php?t=623655

[thorny]

Just cancelled my order, so much for months of waiting. Looking forward for refund..

[1cleanm3]

wow... im shocked

they always post here too.. im suprised its taken this long for these issues to come out. I have to admit, i placed an order from IND , for a challenge gt lip... the 2,000 one, dont know the name. The order kept getting pushed back and back, I got annoyed and cancelled my order. Im starting to think if it wasnt for IND my money might have been lost.

im really anxious to see their reply...

[h4nh]

my door panels came through but i had to bug them for a month :/ glad it did come though. quality was nice.

[LateBraking]

I know there were a few instances of people having difficulty obtaining their race diffuser, myself included, but I thought they ran a tight ship beyond the diffuser fiasco? Well, I learned long ago that there's no such thing as a perfect vendor. It just comes down to who you can put up with. Hell, I've even been threatened by a forum vendor before, so meh.

[Moxie]

Hate to hear some of you guy's having issues - My Challenge Sport was on back order for a while, but I knew that prior to purchase...even then I had it in 4-6 weeks. Greg & Tim treated me well providing constant updates and responded to PM's. They gave me good customer service - No beef here.

[GTM_Challenge]

Originally Posted by thorny

I paid full asking price for Matte Black TE37SL back in February even though GTM ad advertises 25% deposit. The ETA has been slipping ever since for the order supposedly placed in December 2011. Getting updates from GTM has been very challenging to put it mildly. They just posted 2 sets left...

I am going to cancel the order, so there will be 3 sets left.

http://www.m3post.com/forums/showthread.php?t=623655

Tim or myself have been in contact with you many times as you know with updates as Mackin had made them available. I will gladly give you our contact there to confirm we have had these wheels on order since Nov. 2011. I'm sure the sales rep will also vouch that we ask him almost daily for updates on these wheels. I'll touch base with today on this

[M3SQRD]

I've been dealing with GTM for a while now and everything I've ordered, and paid for, was shipped on time. I have not ordered Challenge, or Amuse, CF parts so I can't speak to those issues/delays but, personally, I've never had a single issue and/or delay when dealing with GTM.

[GTM_Challenge]

Our GT Motoring side of the business has had some issues with reliable supply and communication after loosing one of our employees that delt with this part of the business and has caused us some problems in this area unfortunately. Per my agreement with James at ACG if your items didn't arrive this week we would just issue you a full refund. I also informed James that we would no longer be looking to take on any more jdm direct importing as we don't have the proper staffing or time allocated to do it in a manor that is fair to them or their customer. Our other dealers we import for frequently have been told the same recently as well. We had some tough time keeping up with communication and returned calls/messages a bit while we moved to a new larger location as well as had to change phone numbers due to moving into a new area code part of the chicago region. We have done the best we could to keep up during that time. Fortunately we are all moved into the new place now.

Did we offer proper service to ACG in this case? I would agree, no

And of course you know we are still in business as I have emailed/talked to both James and Peter at ACG in the past week or so as well as taking care of their other current orders and given them recent update on that.

Originally Posted by wwjd15

I have ordered Powerhouse Amuse GT1 CF wing, 370Z Ti exhaust and Ti harness bar thru ACG San Diego back in July 2011. The ACG order was thru GTM.
I have checked with ACG every 2 weeks for update since Oct. 2011. I'm always told by ACG that Greg@GTM couldn't get any update.
In the beginning of Feb. 2012, I finally received an update for Amuse GT1 wing and Ti harness bar were in, and they were asking if I wanted to wait for the exhaust then ship them altogether or just ship the wing and the bar first. I told them to ship whatever they have first because I had been waiting long enough. Then they disappeared. No phone call, wouldn't pick up our calls, no update, no reply to email, no reply to voicemail.

Until last week, I had James@ACG called GTM until they picked up the phone. So finally we got another promise for the wing and the bar would be out on 4/30. Then we received a Fedex tracking number for the parts, which is #374048415011572. However, no surprise, BS like as usual. All we got right now is a tracking with no shipment.

In fact, I started my own business back in Nov. 2011, every time when I ordered Amuse stuff would only take me 1 month by freight or 2 month by sea. I don't know what's going on with guys at GTM.
Anyone has placed orders with them recently? Did they pick up your phone? Did you get your the products that paid for?

[GTM_Challenge]

Originally Posted by 1cleanm3

wow... im shocked

they always post here too.. im suprised its taken this long for these issues to come out. I have to admit, i placed an order from IND , for a challenge gt lip... the 2,000 one, dont know the name. The order kept getting pushed back and back, I got annoyed and cancelled my order. Im starting to think if it wasnt for IND my money might have been lost.

im really anxious to see their reply...

I'll be happy to look into your lip order if you like but we only collect payment once any challenge part is delivered to our dealer IND. Until recently the gt3 lip was only made per order, so I'm assuming that may have been the wait time you saw. As its become more popular, we now try to keep it on hand best as possible. Also, Challenge and GT Motoring are 2 seperate companies with 2 seperate accounts we keep for each, so funding is not connected. It looks like you ended up with a challenge front lip in the end though from your avatar.

[GTM_Challenge]

Johnny, im not sure if you are still acting as a rep or employee of Platte Forme WA or just a friend etc but i tried my best to tell your friend that the item was ordered to the wrong spec and with the wrong person and were getting a system that was not right. The information i received about it when calling wasnt incorrect in the end and when i got a hole of the right contact we figured out what has happened and tried to figure out a way to get one ordered and to the right spec for him. Your customer no longer wished to wait at the time. We agreed to refund Platte Forme in this case. Platte forme decided to use part of the refund credit to put towards another decent amount order and the balance to be sent after that invoice.

The item for their order/credit was sent that next day and received and we issued a check a few days later and sent by USPS. Gary informed me he had not yet received the check so i asked him his bank so we could just do a wire or direct deposit for him here if their bank had a branch local and he could send me back the check when it came or we would cancel it etc. We just received that info from him as of yesterday morning.

As mentioned here we are not taking on any more direct JDM importing orders until better staffed to do so to avoid any poor service in this area of our GT Motoring business.

Originally Posted by Johnny Lin

Friend of my ordered a set of Kreissieg system from Platte Forme a.g. for his Maserati. The order was through GT Motoring as well. Payment was sent to GT Motoring almost 4 months ago. Promise ETA was less than 3 months. 4 months after, no update, no reply and no one either pick up the phone from GT Motoring. Platte Forme a.g. guys were really helpful to my friends regarding this order by checking/ pushing with GT Motoring. PF kept calling and e-mailing GT Motoring, but GT Motoring barely reply back with any inquiries or update. My friend went out his patient and called to Kreissieg Japan by himself. Later my friend discovered, GT Motoring took the money and never place the order. GT Motoring promised to refund my friend almost 2 weeks ago. Till today, still no refund back from GT Motoring and no reply.

[THE TECH]

Hmmm...no offense, but it just sounds like the blame game.

[Johnny Lin]

Originally Posted by GTM_Challenge

Johnny, im not sure if you are still acting as a rep or employee of Platte Forme WA or just a friend etc but i tried my best to tell your friend that the item was ordered to the wrong spec and with the wrong person and were getting a system that was not right. The information i received about it when calling wasnt incorrect in the end and when i got a hole of the right contact we figured out what has happened and tried to figure out a way to get one ordered and to the right spec for him. Your customer no longer wished to wait at the time. We agreed to refund Platte Forme in this case. Platte forme decided to use part of the refund credit to put towards another decent amount order and the balance to be sent after that invoice.

The item for their order/credit was sent that next day and received and we issued a check a few days later and sent by USPS. Gary informed me he had not yet received the check so i asked him his bank so we could just do a wire or direct deposit for him here if their bank had a branch local and he could send me back the check when it came or we would cancel it etc. We just received that info from him as of yesterday morning.

As mentioned here we are not taking on any more direct JDM importing orders until better staffed to do so to avoid any poor service in this area of our GT Motoring business.

Im only speaking on behave of my buddy Rex, so dont put any other company into this issue. If this is a vendor feedback section, then all person has the right to speak for their situation and experience. Rex is a really great buddy of my. His original plan was to modify his Masterati with set of wheels, exhuast and suspension, but that is no longer his wish/ plan. He got disappoint and extremely upset with GT on his exhaust order after he found what happened after he called Kreissieg Japan.