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      03-29-2012, 11:52 PM   #1
AV9
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Thumbs down Varrstoen Wheels

Hey all,

So I have a less than pleasant story regarding Varrstoen Wheel Company...

Basically, I've been in the wheel market for a month now, I've done my research and contacted various vendors to inquire about wheel prices/packages etc. So I also come across Varrstoen through referral of a couple members here on the forum so I decide to give them a shot. I called in yesterday and spoke to a rep (name witheld) and got the numbers and details for a set of 2.2.2 wheels.

Over the phone he was very helpful and seemed knowledgable about what he was selling, however, the conversation took a turn for the worse when he said they didn't have any of the styles in stock in the sizes that I was looking for. I said, "You literally have no wheels for me to buy?" and he basically said not until early May (ok so my first thought here is how is this company going to survive by not having any stock of multiple variations that I inquired about). Anyway with that aside, I went on to conclude the conversation.

I called a second time to see if they possibly had another particular style in stock and again he said no, BUT he said he found 2 rear wheels that matched what the sizes that I wanted in the style that I had originally wanted as well. Ok great, and then he went on to say, we dont have the front wheels in the 5x120 pattern but we have them in the 114.3, but we can re-machine it for you to have the 5x120. Wow, awesome so I thought I lucked out big time, it was 4:30, just before closing and I had seemed to get what I want. I told the rep I'd be there first thing in the morning to pay for them and take the rear wheels home while the fronts get machined.

Next day rolls around (today), and I drive all the way to Santa Fe Springs from south Orange County, which is a less than convenient drive, but I make it out there excited to buy some new wheels. I get there walk through the door, and I'm not even greeted in a professional manner. Some dude sitting in an office didn't bother to get up and introduce himself, rather he gives me the most confused look of his life and says, "Can I get you something?" I was particularly in a good mood cause I was about to pick up some wheels, so I didn't even make anything of it, I told him to get the rep I spoke to on the phone with so I can conclude my transaction; he yells across the room, "Hey bro your customer is here" so the rep comes out, I introduce myself, I say we spoke on the phone yesterday, and tell him I'm here to pick up the wheels.

And this is where things got shitty: "Oh man, I tried calling you yesterday but I didn't have your #, we actually sold the 2 rear wheels yesterday..." and I think to myself, you gotta be kidding me! you were 30 min away from closing and you sold those 2 specific wheels?! after I said i'd come first thing in the morning to make payment?? With the most insincere apology he basically said there's nothing I can do, so I had literally wasted my time to go there, and walk out with nothing and a very very unprofessional experience.

Basically I was promised a product, and a company didn't deliver on it, and I got the bad end of the whole thing, cause in reality, they really couldn't do anything for me, oh well I guess. So this is just a warning to anyone who plans to deal with this company, prepare for a bunch of unprofessional people that can't seem to deliver on promises.
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      03-30-2012, 12:00 AM   #2
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Be happy you found out now & not later if a problem would arise...
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      03-30-2012, 12:22 AM   #3
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I had the exact type phone call with Varrstoen..they basically told me the exact same thing..I reacted exactly the same way..only I never called them back

They source their wheels in China and are at the mercy of their suppliers they dont do any manufacturing..either way it is ridculous they never have wheels for our cars... they cater more to the nissan crowd

Honestly with guys like that behind their wheels..I would easily question wheel quality..
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      03-30-2012, 12:52 AM   #4
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shitty quality, shitty service = varrSTOLEN

just get volk te37!
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      03-30-2012, 07:49 AM   #5
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think of it as a sign, you dont want those crappy wheels on your M anyways.
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      03-30-2012, 07:52 AM   #6
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Quote:
Originally Posted by kchu221 View Post
shitty quality, shitty service = varrSTOLEN

just get volk te37!
@ varrSTOLEN.
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      03-30-2012, 10:21 AM   #7
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Quote:
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@ varrSTOLEN.
its true... they stole two of volks best designs...
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      03-30-2012, 11:00 AM   #8
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Quote:
Originally Posted by Brucewonder View Post
think of it as a sign, you dont want those crappy wheels on your M anyways.
^^ Agreed

Last edited by Moxie; 03-30-2012 at 11:46 AM. Reason: Harsh -
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      03-30-2012, 12:11 PM   #9
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Quote:
Originally Posted by kchu221 View Post
just get volk te37!
+1
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      03-30-2012, 12:19 PM   #10
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Their wheels are shit and from my experience, the 350Z/Nissan crowd hates them. Why you would put them on a car worth 4 times as much is beyond me.
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      03-30-2012, 12:28 PM   #11
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Quote:
Originally Posted by M3PO View Post
Their wheels are shit and from my experience, the 350Z/Nissan crowd hates them. Why you would put them on a car worth 4 times as much is beyond me.
LOL the mods on the 350z forum run varrstolens on their own cars... i dont get why people would run worst wheels then what the car already comes with from the factory...
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      03-30-2012, 01:08 PM   #12
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i just tried to give these vendors a chance that's all, but you guys are right, better i found out all of this now than later. thanks for the support and hopefully i saved someone else the headache with this thread!
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      03-30-2012, 01:16 PM   #13
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Quote:
Originally Posted by kchu221 View Post
LOL the mods on the 350z forum run varrstolens on their own cars... i dont get why people would run worst wheels then what the car already comes with from the factory...
I don't know of any mods that do but I wouldn't be surprised. There's kinda two camps over there. The OG members who paid good money (~$30K) for their cars and run Volks and the high school kids who bought an '03 for $10k and now they need some rimz.
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      03-30-2012, 01:24 PM   #14
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Quote:
Originally Posted by M3PO View Post
I don't know of any mods that do but I wouldn't be surprised. There's kinda two camps over there. The OG members who paid good money (~$30K) for their cars and run Volks and the high school kids who bought an '03 for $10k and now they need some rimz.
LOL oh man youd be surprised... theres a whole thread just for people praising them. even some of the mods back them up, they must be getting some free wheels or side money...
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      03-30-2012, 01:32 PM   #15
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Quote:
Originally Posted by kchu221 View Post
LOL oh man youd be surprised... theres a whole thread just for people praising them. even some of the mods back them up, they must be getting some free wheels or side money...
Yep, seen that thread. It's pretty sad. One of the mods over there is a good friend of mine and he HATES them. At meets, he's always trying to convince people to ditch their Varrstolens for good wheels!
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      03-30-2012, 01:49 PM   #16
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Quote:
Originally Posted by M3PO View Post
Yep, seen that thread. It's pretty sad. One of the mods over there is a good friend of mine and he HATES them. At meets, he's always trying to convince people to ditch their Varrstolens for good wheels!
haha thats good, i respect him for that! i mean i dont go to meets, but when some of my freinds ask about varrs, i tell them to not even think about it....haha
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      03-30-2012, 09:56 PM   #17
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Quote:
Originally Posted by M3PO View Post
I don't know of any mods that do but I wouldn't be surprised. There's kinda two camps over there. The OG members who paid good money (~$30K) for their cars and run Volks and the high school kids who bought an '03 for $10k and now they need some rimz.
e92m3 slowing getting there like the e46m3
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      03-30-2012, 10:14 PM   #18
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Just the fact that they didnt chime in on this thread tells you all you need to know
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      03-30-2012, 10:21 PM   #19
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did you ask to see their TUV certs?
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      04-03-2012, 10:56 AM   #20
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Hi O.P. sorry to here about your experience... that really sucks.
I have a question.... did you actually visit Varrstoen themselves? Reason I ask is because they are based in Holland.
Im not defending these guys at all but I bought a set which I use for track and winter wheels. Ive had no issues except for the centre caps popping out which I am having replaced. (At a cost, which sucks).

As some of the other guys have said.. try Volks... they are a bit more pricey but im sure you will get a better service.
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      04-03-2012, 11:25 AM   #21
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Quote:
Originally Posted by Donbona View Post
Hi O.P. sorry to here about your experience... that really sucks.
I have a question.... did you actually visit Varrstoen themselves? Reason I ask is because they are based in Holland.
Im not defending these guys at all but I bought a set which I use for track and winter wheels. Ive had no issues except for the centre caps popping out which I am having replaced. (At a cost, which sucks).

As some of the other guys have said.. try Volks... they are a bit more pricey but im sure you will get a better service.
varrstoen is not based off holland, they source all their wheels from china.
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      04-03-2012, 01:53 PM   #22
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Quote:
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varrstoen is not based off holland, they source all their wheels from china.
Yes you are right... when I initially did a search for Varrstoen I found the European site which is in Holland, then I found the US site after.
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