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      03-20-2012, 09:01 PM   #133
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Originally Posted by kmarei View Post
I actually work in IT
And I can tell you you're giving dell way too much credit
Ok, well I work in CPU and system design , and I'm definitely not giving Dell too much credit. Maybe for their el cheap consumer boxes, they don't do such a great job, but for their server machines (equivalent to a "track" wheel, ne?), you bet your ass they compare components from different vendors, stress test the parts, and do quality control.
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      03-20-2012, 09:02 PM   #134
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Originally Posted by kmarei View Post
Yes they should have told you it might take 3-5 weeks
But they also could have told you, your warranty has expired, and you're on your own
No?
So they are trying to fix the problem

Whether they knew of a manufacturing defect or not, or your friend was abusing the wheels, we'll never know.
But something broke, out of warranty, and they offered to replace it, at no cost to you
It's taking longer than you want
But I can't see how they can remedy this any faster, if their supplier is not providing them with the parts

No matter how much stink you cause here
If they ain't got the part, they're not shipping it to you
TRUE! but I never asked for free replacement parts

I just ask how they wanted to handle it.

ok if they didn't want to pay for the replacement parts just tell me ! I'm down.

if they say they want to replace then replace in the time frame they promised.

or ADV say they will replace and say 3 weeks then it really happens in 6 months is that also OK? because its over warranty right?
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      03-20-2012, 09:05 PM   #135
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Well according to them, there is only one parts supplier in the entire US
Yeah, ADV.1 would never lie to us, right?

Either way, anyone doing large scale manufacturing should be fanatical about second sourcing their components. If one of your component manufacturers has a delay/disaster/etc., you don't want that to take you down too.

Quote:
If its taking longer than 3 weeks to get the part from the US
Can you imagine how long it would take if it was an international supplier?
Soooo, your point is that it could be much worse?
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      03-20-2012, 09:06 PM   #136
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I really liked the wheel designs ADV.1 was coming out with. It's a shame to see stuff like this and it seems like its becoming more frequent.
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      03-20-2012, 09:10 PM   #137
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Quote:
Originally Posted by Foodle View Post
Yeah, ADV.1 would never lie to us, right?

Either way, anyone doing large scale manufacturing should be fanatical about second sourcing their components. If one of your component manufacturers has a delay/disaster/etc., you don't want that to take you down too.



Soooo, your point is that it could be much worse?
I think 2nd sourcing is correct!

I always have a back supplier to my supply chain
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      03-20-2012, 09:11 PM   #138
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Quote:
Originally Posted by TRY...M3 View Post
I really liked the wheel designs ADV.1 was coming out with. It's a shame to see stuff like this and it seems like its becoming more frequent.
yes beautiful design wheels for sure
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      03-20-2012, 09:14 PM   #139
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Well it's clear to me that the OP and ADV won't come to an agreement

ADV
What's the time limit for waiting for the parts to arrive?
I mean if it takes 3 more weeks, is he just supposed to wait?
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      03-20-2012, 09:15 PM   #140
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Problem with having a second supplier of parts, there really isn't anyone else that supplies hoops for wheels. Triangle is making a KILLING! Also, the engineering file is built for Triangle hoops; not all hoops are the same where you can simple swap them with another company.
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      03-20-2012, 09:18 PM   #141
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Problem with having a second supplier of parts, there really isn't anyone else that supplies hoops for wheels. Triangle is making a KILLING! Also, the engineering file is built for Triangle hoops; not all hoops are the same where you can simple swap them with another company.
that really sucks then
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      03-20-2012, 09:19 PM   #142
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Quote:
Originally Posted by Foodle View Post
Yeah, ADV.1 would never lie to us, right?
I'm saying I can't trust the OP 100% nor ADV

Quote:
Originally Posted by Foodle View Post
So, your point is that it could be much worse?
I'm saying if the Op is bitching its taking this long from a US parts supplier
Imagine what he'd do if it was being shipped from abroad as well
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      03-20-2012, 09:21 PM   #143
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Quote:
Originally Posted by kmarei View Post
Well it's clear to me that the OP and ADV won't come to an agreement

ADV
What's the time limit for waiting for the parts to arrive?
I mean if it takes 3 more weeks, is he just supposed to wait?
ADV Pm'd me!

they say any day now! so I guess its just a matter of waiting.... but I guess since they are warranty it they can take as long as they want.

maybe they will say something came up and its going to take even longer right now for me its just a waiting game
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      03-20-2012, 09:24 PM   #144
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Quote:
Originally Posted by kmarei View Post
I'm saying I can't trust the OP 100% nor ADV



I'm saying if the Op is bitching its taking this long from a US parts supplier
Imagine what he'd do if it was being shipped from abroad as well
I like your level headed thinking!

but I really hope you don't get caught up in a situation like this and something really bad happens! maybe you will change your level of thought and patience. hey who know when your in a difficult situation
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      03-20-2012, 09:25 PM   #145
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Quote:
Originally Posted by Eugene-TAIWAN View Post
that really sucks then
And another reason why OEM wheels cost so much
There's no headache with OEM wheels
You're not worried they will crack
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      03-20-2012, 09:28 PM   #146
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Quote:
Originally Posted by kmarei View Post
And another reason why OEM wheels cost so much
There's no headache with OEM wheels
You're not worried they will crack
I guess so
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      03-20-2012, 09:37 PM   #147
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Quote:
Originally Posted by Eugene-TAIWAN View Post
I like your level headed thinking!

but I really hope you don't get caught up in a situation like this and something really bad happens! maybe you will change your level of thought and patience. hey who know when your in a difficult situation
Well I'd never put 22s on any vehicle I own for starters
And I do sympathize with your situation
And I do understand the situation of ADV as well
But I think at this stage they need to set a deadline
If by X date we don't have the wheel, we'll offer you Y

I just feel this thread has turned into a witch hunt
And I don't think it's fair to totally ruin a companies reputation for what they claim is a small number of defects any more than I think it's mean to say BMWs reputation stinks because one of their suppliers sent them some below par parts.

I hope they either get you the part soon, or offer something else.
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      03-20-2012, 09:41 PM   #148
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Quote:
Originally Posted by kmarei View Post
Well I'd never put 22s on any vehicle I own for starters
And I do sympathize with your situation
And I do understand the situation of ADV as well
But I think at this stage they need to set a deadline
If by X date we don't have the wheel, we'll offer you Y

I just feel this thread has turned into a witch hunt
And I don't think it's fair to totally ruin a companies reputation for what they claim is a small number of defects any more than I think it's mean to say BMWs reputation stinks because one of their suppliers sent them some below par parts.

I hope they either get you the part soon, or offer something else.
true!

I just don't know when ADV mentions defected raw material does that only concern 22'' or from all of their range of wheels.

I hope not
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      03-20-2012, 10:36 PM   #149
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A customer who buys a 22" wheel described as "Track Spec" should understand he or she is responsible any and all consequences of the decision to mount non-standard rolling stock, up to and including not being able to drive his/her Cayenne on hellaflush dubbadubs for a couple extra weeks.

This thread is comedy gold. M3post A+ would read again
Useless post and totally inaccurate.
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      03-20-2012, 10:41 PM   #150
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Quote:
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Ok, well I work in CPU and system design , and I'm definitely not giving Dell too much credit. Maybe for their el cheap consumer boxes, they don't do such a great job, but for their server machines (equivalent to a "track" wheel, ne?), you bet your ass they compare components from different vendors, stress test the parts, and do quality control.
...and harddrives and fans and other components still fail all the time.

Honestly, the whole computer comparison is totally off IMO.

Wheel failures should be a tiny tiny percentage of total sales. Computer hardware failure rates are much larger. Also, bad batches of hard drives happen all the time, and they can cause massive data loss. Same issue there with suppliers, and a lot of times they are not weeded out before they hit the customer. Likewise, companies know about the failures all the time, and do nothing because it can be more cost effective to let them fail and swap them out over time than invest to swap them all out.

...and the equipment I work on makes Dell anything look like toys.
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      03-20-2012, 10:47 PM   #151
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Quote:
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Yes, God forbid they actually have a second source for their components/materials like the big boys do ...
Again people - most wheel manufacturers in this country are sourcing their parts from the same suppliers. Likewise, many of them are being manufactured in the same facilities.

You can't have it both ways. You want a custom, brand new design, custom finish, offsets, blah blah. Try getting that from BBS, Work, Volk, etc. You are going to be waiting forever. Not to mention that basically none of these companies have fitments for SUVs in any appealing sizes.

...and if you do damage a special order big boy wheel, you will be waiting a hell of a lot longer than 3-5 weeks to get a replacement.

People just need to be realistic about the pros and cons of these kind of wheels.

All that being said, over-communication is the best form of customer service. So if they didn't set expectations properly, or apologize profusely and explain the failure, then that is a big problem.
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      03-20-2012, 10:50 PM   #152
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Honestly, the whole computer comparison is totally off IMO.
Agree. But ADV.1's initial analogy with Dell as a way to justify that they should not be held partially responsible for the wheel failure due to a supposed supplier bad batch is still faulty.
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      03-20-2012, 11:00 PM   #153
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Agree. But ADV.1's initial analogy with Dell as a way to justify that they should not be held partially responsible for the wheel failure due to a supposed supplier bad batch is still faulty.
Oh totally...like I said, many customer service lessons here : )

Honestly, I understand the passion and pride that leads vendors to want to go back and forth, but it is totally destructive. In addition, and I won't name names, but there are people that have a personal agenda here against ADV.1 and it is totally obvious.

The best thing is to resolve this directly with Eugene and his customer, shake hands (virtually), and then post a response and untrack the thread. At least, that is my take.

Fortunately, I've never had to deal with people posting about the products I support on web boards - not an easy situation!
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      03-20-2012, 11:32 PM   #154
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Honestly I am surprised no one has touched on 3-piece design vs monoblock...

ANY 3piece design is gonna be subject to more chances of failure..fastners hubs etc..

If a more resilient wheel is what one is after than a monoblock design seems better suited ..even if they are not as "pretty" as 3piece wheels
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