BMW M3 Forum (E90 E92)

BMW Garage BMW Meets Register Search Today's Posts Mark Forums Read


Go Back   M3Post - BMW M3 Forum > M3 (E90 / E92 / E93) > General M3 Forum (E90 + E92 + E93)
 
Post Reply
 
Thread Tools Search this Thread
      02-28-2012, 11:35 PM   #1
W Cole
Captain
 
Drives: 2009 M3
Join Date: Dec 2010
Location: Newport Coast, CA

Posts: 754
iTrader: (4)

BMW Battery Warranty Coverage

I've seen several posts about BMW denying warranty coverage due to driving habits claiming that the car is not driven enough to keep a charge in the battery. Has anyone heard of BMW denying coverage because the doors were opened and closed too often causing the modules to "wake up" and drain the battery? It doesn't seem like a legitimate reason to deny coverage to me..

Thanks,
W Cole is offline  
0
Reply With Quote
      02-29-2012, 04:07 PM   #2
tony093
Second Lieutenant
 
Drives: E92 AW M3
Join Date: Jan 2007
Location: Linden, NJ

Posts: 295
iTrader: (0)

never heard of that one.
i was just denied cause my car is not being used on a daily basis.
tony093 is offline  
0
Reply With Quote
      02-29-2012, 04:17 PM   #3
AddictedToBavarian
My other ride is a Bianchi Infinito
 
AddictedToBavarian's Avatar
 
Drives: Miss my E92 but love my E46 M3
Join Date: Apr 2011
Location: North Jersey

Posts: 2,761
iTrader: (2)

Quote:
Originally Posted by tony093 View Post
never heard of that one.
i was just denied cause my car is not being used on a daily basis.
What stealer did you go to?
AddictedToBavarian is offline   Portugal
0
Reply With Quote
      02-29-2012, 04:18 PM   #4
AddictedToBavarian
My other ride is a Bianchi Infinito
 
AddictedToBavarian's Avatar
 
Drives: Miss my E92 but love my E46 M3
Join Date: Apr 2011
Location: North Jersey

Posts: 2,761
iTrader: (2)

Quote:
Originally Posted by W Cole View Post
I've seen several posts about BMW denying warranty coverage due to driving habits claiming that the car is not driven enough to keep a charge in the battery. Has anyone heard of BMW denying coverage because the doors were opened and closed too often causing the modules to "wake up" and drain the battery? It doesn't seem like a legitimate reason to deny coverage to me..

Thanks,
Lmao they'll say anything!
AddictedToBavarian is offline   Portugal
0
Reply With Quote
      02-29-2012, 04:23 PM   #5
mark896
Warrant Officer
 
mark896's Avatar
 
Drives: 2011 E92 335is
Join Date: Dec 2011
Location: Alabama

Posts: 455
iTrader: (0)

This is true. I just purchased a 2011 E92 M3 that had 1700 miles on it. It was sold to the original owner on December of 2010. He NEVER drove it, obviously.

Anyways, while I was test driving it, I scrolled to the vehicle messages and it was giving a caution that the battery was not keeping a charge or some shit like that. I told them to fix it before I bought it and the service manager said that the dealership was going to have to pay for it, that it was not covered under warranty.

I didn't have to pay, the STEALERSHIP paid for it. They were NOT able to chalk it up as a warranty item because the car was never driven. Cost them $450, at least that's what they told me.
mark896 is offline   United_States
0
Reply With Quote
      02-29-2012, 05:24 PM   #6
dogears
My master volume goes to 11
 
dogears's Avatar
 
Drives: 2009 Space Gray M3 Sedan M-DCT
Join Date: Dec 2008
Location: Cherry Hill, NJ

Posts: 424
iTrader: (0)

I drive 5-6K a year. My car is a 2009. Dealer just fully covered a new AGM Battery.

I am the original owner and this is the selling dealership.

They have always taken care of me!
__________________
2009 Space Gray Carbon Leather E90 with DCT, Tech package, and EPS. Mods: Fabspeed 200 cell cats, Xpipe w/resonators and no secondary cats, BPM tune, Euro DCT software, Eisenmann Sport Mufflers, Vorsteiner Rear Diffuser II, SWS8 subs, JL Audio XD400 bridged 2X200W, built in radar
dogears is offline  
0
Reply With Quote
      02-29-2012, 10:12 PM   #7
SHADY1
Hamann M3 Fan
 
SHADY1's Avatar
 
Drives: 2008 E92 Jerez Black M3
Join Date: Feb 2008
Location: Killeen, Texas

Posts: 2,726
iTrader: (6)

Garage List
Red face Get the Battery warranty

The Battery for this car is not cheap $300.00+ and thats just the battery not to include the labor and having to reset the computer to let the car know it has a new battery. I found out the hard way when I returned from a deployment and the car was not driven enough to keep the battery charged plus the car was out of warranty. It was something like $578.00 total after Stealership charges for everything. Lucky for me I had a service rep hook me up with a 20% discount off the total . I highly recommend you get it or get raped by the stealership
__________________

JZB,6MT, My mods 360 Forged 20inch wheels,VF650 Supercharger,SPEC Super Twin Disk Clutch,Hamann CF roof spoiler,H&R springs,CF grills,Hamann rear trunk spoiler,Hamann Side Skirts, ARKYM full CF bumper, Gintani Race exhaust, AA X-pipe catless,RPI scoops,AA SSK, Arkym CF Double Sided Vented Hood,Arkym CF rear Diffuser
SHADY1 is offline   United_States
0
Reply With Quote
      02-29-2012, 10:14 PM   #8
W Cole
Captain
 
Drives: 2009 M3
Join Date: Dec 2010
Location: Newport Coast, CA

Posts: 754
iTrader: (4)

Okay the dealer changed their tune today. Now they are telling me coverage is denied because when the battery warning light came on this past weekend the vehicle did not have its engine running.

The battery warning light came on about 10 seconds after I got into the car. I was plugging in my thumb drive and checking that it was working propertly while in accessory mode (hit start button once). I literally hadn't had enough time to turn on the car. Conveniently, the dealer says they do not have the capability to see how long the car was on before the warning light was triggered - does anyone know if this is true?

They are calling this, "user error." I'm fairly certain that sitting in the car for 10 seconds without the engine running is not an error.

The battery has been failing for months and I have been to this particular dealer twice with complaints of the clock losing time. A month ago when I brought it in I explained my clock was losing time to the secretary who took my appointment and even she was able to diagnose over the phone that it was a failing battery. However, when I took the car in they said the battery was in perfect condition even though the clock was losing several minutes per day. Now, a month later, they say the battery is so damaged its not safe to drive with but this is somehow my fault because I ran the stereo this past weekend for 10 seconds without the engine running.

I called BMWUSA but they are no help. The representative I have been dealing with says she has absolutely no technical expertise with which to make an informed decision and she is relying solely on the service managers opinion at the dealer that this failure is due to "user error." She also said that they can't cover the battery because I could have left the lights on the day after I purchased the car thereby killing the battery. Which leads me to question why BMW says they warranty batteries at all?

Last edited by W Cole; 02-29-2012 at 10:21 PM.
W Cole is offline  
0
Reply With Quote
      02-29-2012, 10:23 PM   #9
SHADY1
Hamann M3 Fan
 
SHADY1's Avatar
 
Drives: 2008 E92 Jerez Black M3
Join Date: Feb 2008
Location: Killeen, Texas

Posts: 2,726
iTrader: (6)

Garage List
Unhappy

Quote:
Originally Posted by W Cole View Post
Okay the dealer changed their tune today. Now they are telling me coverage is denied because when the battery warning light came on this past weekend the vehicle did not have its engine running.

The battery warning light came on about 10 seconds after I got into the car. I was plugging in my thumb drive and checking that it was working propertly while in accessory mode (hit start button once). I literally hadn't had enough time to turn on the car. Conveniently, the dealer says they do not have the capability to see how long the car was on before the warning light was triggered - does anyone know if this is true?

They are calling this, "user error." I'm fairly certain that sitting in the car for 10 seconds without the engine running is not an error.

The battery has been failing for months and I have been to this particular dealer twice with complaints of the clock losing time. A month ago when I brought it in I explained my clock was losing time to the secretary who took my appointment and even she was able to diagnose over the phone that it was a failing battery. However, when I took the car in they said the battery was in perfect condition even though the clock was losing several minutes per day. Now, a month later, they say the battery is so damaged its not safe to drive with but this is somehow my fault because I ran the stereo on saturday for 10 seconds without the engine running.

I called BMWUSA but they are no help. The representative I have been dealing with says she has absolutely no technical expertise and since the dealer says this is due to "user error" BMW will not cover it.
If your car is still under warranty take it to a different stealership and hurry because your battery is running on borrowed time fast. I was in SoCal when my battery took a dump and I live in Texas. I took mine to Long Beach BMW had my car been still been under factory warranty they would have fixed covered it. I think its all up to the stealership
__________________

JZB,6MT, My mods 360 Forged 20inch wheels,VF650 Supercharger,SPEC Super Twin Disk Clutch,Hamann CF roof spoiler,H&R springs,CF grills,Hamann rear trunk spoiler,Hamann Side Skirts, ARKYM full CF bumper, Gintani Race exhaust, AA X-pipe catless,RPI scoops,AA SSK, Arkym CF Double Sided Vented Hood,Arkym CF rear Diffuser
SHADY1 is offline   United_States
0
Reply With Quote
      02-29-2012, 10:27 PM   #10
W Cole
Captain
 
Drives: 2009 M3
Join Date: Dec 2010
Location: Newport Coast, CA

Posts: 754
iTrader: (4)

Quote:
Originally Posted by SHADY1 View Post
If your car is still under warranty take it to a different stealership and hurry because your battery is running on borrowed time fast. I was in SoCal when my battery took a dump and I live in Texas. I took mine to Long Beach BMW had my car been still been under factory warranty they would have fixed covered it. I think its all up to the stealership
Yeah, my car has two years of warranty left. It was an 09 that sat on the lot for over a year (I wonder if the battery could have been damaged during the year it sat on the lot not being driven a single mile?).

I will make an appointment at Crevier and see what they say. If all else fails there are several dealerships in SoCal..
W Cole is offline  
0
Reply With Quote
      02-29-2012, 11:55 PM   #11
racedoc11
Major
 
racedoc11's Avatar
 
Drives: 2013 Audi RS5 & 08 M3 E93 SOLD
Join Date: Jan 2008
Location: USA

Posts: 1,263
iTrader: (1)

Garage List
2013 Audi RS5  [5.00]
2008 E93 M3  [5.00]
Seriously!!! some of these dealers are bunch of liars.... I had my battery changed 2 weeks ago in both the 335 and the M3 which hardly driven (20k miles in 4 years) and the dealer told me it is COVERED...I paid nothing for both ..
racedoc11 is offline   United_States
0
Reply With Quote
      03-01-2012, 12:53 PM   #12
W Cole
Captain
 
Drives: 2009 M3
Join Date: Dec 2010
Location: Newport Coast, CA

Posts: 754
iTrader: (4)

UPDATE: Dealer replaced the battery without my permission and without giving me a quote for the work. I was quite surprised to see a $430 repair bill for a battery replacement when I went to pick up my car.
W Cole is offline  
0
Reply With Quote
      03-01-2012, 01:02 PM   #13
tony093
Second Lieutenant
 
Drives: E92 AW M3
Join Date: Jan 2007
Location: Linden, NJ

Posts: 295
iTrader: (0)

Quote:
Originally Posted by 328xi0wner View Post
What stealer did you go to?
Open road in Edison
tony093 is offline  
0
Reply With Quote
      03-01-2012, 04:48 PM   #14
drew313
Enlisted Member
 
drew313's Avatar
 
Drives: 12 E92 M3, 12 X5 3.5i, 09 S2k
Join Date: Aug 2008
Location: Irvine, CA

Posts: 34
iTrader: (0)

Garage List
Quote:
Originally Posted by W Cole View Post
UPDATE: Dealer replaced the battery without my permission and without giving me a quote for the work. I was quite surprised to see a $430 repair bill for a battery replacement when I went to pick up my car.
Which dealer was this?
drew313 is offline   United_States
0
Reply With Quote
      03-01-2012, 08:42 PM   #15
ShesterWarilu
New Member
 
Drives: bmw
Join Date: Feb 2012
Location: gor

Posts: 8
iTrader: (0)

It was sold to the original owner on December of 2010
__________________
ShesterWarilu is offline  
0
Reply With Quote
      03-01-2012, 10:03 PM   #16
W Cole
Captain
 
Drives: 2009 M3
Join Date: Dec 2010
Location: Newport Coast, CA

Posts: 754
iTrader: (4)

Quote:
Originally Posted by drew313 View Post
Which dealer was this?
Sterling.
W Cole is offline  
0
Reply With Quote
      03-01-2012, 10:29 PM   #17
CBS
Major
 
CBS's Avatar
 
Drives: F10 535, E90 M3, E30 M3
Join Date: Jan 2011
Location: Wilkes-Barre, PA

Posts: 1,117
iTrader: (0)

Garage List
2014 535xi M Sport  [0.00]
2014 X3 3.5 M Sport  [0.00]
2011 M3 E90  [4.88]
2008 X5  [0.00]
1990 BMW M3  [5.00]
BMW has an electrical power requirement problem and telling the Customer they don't drive enough borders on ridiculous since it is damaging their Customer relationships.

As others have mentioned, if you have a good rapport with your Dealer they replace the battery at no charge. I was just able to replace my Mom's battery at no charge for her 2010 528xi with 9K miles when it failed for lack of driving.

Sadly, this will probably be Mom's first and last BMW since it has left her stranded 3 times in the last 6 months.
__________________

ESS VT-1 550 | M24 Oil Cooler | Fall Line Half Cage | RaceTech 4009W | 6 pt Harness | Lifeline Zero 360 Fire Suppression | Rear Seat Delete | Motion Control DA Dampers w/remote reservoirs | 900/650 Hyperco Springs | RD Sport Sway Bars | Brembo 380 BBK | GC Camber Plates | Hoosier R6 | Eisenmann Sport | Stack Gauges | Painted Challenge Front Lip | Painted ZCP Rear Spoiler | Xpel Ultimate Film | LuxAngelEyes
CBS is offline   United_States
0
Reply With Quote
      03-01-2012, 10:46 PM   #18
TTG
...
 
TTG's Avatar
 
Drives: 2011 E92 M3
Join Date: Aug 2006
Location: Seattle, WA

Posts: 2,858
iTrader: (2)

Garage List
I don't get this whole battery dying thing....

My March 2010 built M has 4K miles and battery is just fine and my wife's 2002 Mini Cooper S with 40K miles is on its original battery..... Both cars are clearly garage queens - nice day cars and they both fire up right away....

What do you guys do, go turn on the headlights and listen to the radio when the car is hibernating???
__________________
Retired: 2011 E92 M3 AW w/ Silver Novillo ZCP, ZTP, ZPP, 494, 6FL, 507, 302 & 415.....ED April 29th, 2010
Retired: 2007 E92 335i -Space Gray, Black Leatherette + Alum, Nav, ZCW, ZSP, PDC, CA & Sunshade.....ED Oct 19th, 2006
TTG is offline   United_States
0
Reply With Quote
      03-01-2012, 10:52 PM   #19
W Cole
Captain
 
Drives: 2009 M3
Join Date: Dec 2010
Location: Newport Coast, CA

Posts: 754
iTrader: (4)

Quote:
Originally Posted by CBS View Post
BMW has an electrical power requirement problem and telling the Customer they don't drive enough borders on ridiculous since it is damaging their Customer relationships.
I agree. I can't believe they were able to tell me with a straight face that opening and closing my doors too often is what caused my battery to fail.
W Cole is offline  
0
Reply With Quote
      03-02-2012, 08:31 PM   #20
CBS
Major
 
CBS's Avatar
 
Drives: F10 535, E90 M3, E30 M3
Join Date: Jan 2011
Location: Wilkes-Barre, PA

Posts: 1,117
iTrader: (0)

Garage List
2014 535xi M Sport  [0.00]
2014 X3 3.5 M Sport  [0.00]
2011 M3 E90  [4.88]
2008 X5  [0.00]
1990 BMW M3  [5.00]
^ That's Nuts!
__________________

ESS VT-1 550 | M24 Oil Cooler | Fall Line Half Cage | RaceTech 4009W | 6 pt Harness | Lifeline Zero 360 Fire Suppression | Rear Seat Delete | Motion Control DA Dampers w/remote reservoirs | 900/650 Hyperco Springs | RD Sport Sway Bars | Brembo 380 BBK | GC Camber Plates | Hoosier R6 | Eisenmann Sport | Stack Gauges | Painted Challenge Front Lip | Painted ZCP Rear Spoiler | Xpel Ultimate Film | LuxAngelEyes
CBS is offline   United_States
0
Reply With Quote
      03-02-2012, 09:27 PM   #21
persian54
Lieutenant General
 
persian54's Avatar
 
Drives: SL550. Prev: E93 M3/335i/Z435i
Join Date: Jun 2009
Location: The Valley, SoCal

Posts: 15,799
iTrader: (291)

if my car's electics are on for more than 3 mins without the car being on, then I get a discharged battery warning


it's died on my over 6 times in the past year I've owned the car

They won't replace it

So I always keep a jump starter in my trunk, and hook it up to a tender if I'm not going to be driving it for a couple days
if it sits for more than 5 or so days, the battery is dead dead, won't even unlock.

car has about 15k miles in 14 months... and lives life in the high RPMs with plenty of highway driving
persian54 is offline   United_States
0
Reply With Quote
      03-02-2012, 10:30 PM   #22
CBS
Major
 
CBS's Avatar
 
Drives: F10 535, E90 M3, E30 M3
Join Date: Jan 2011
Location: Wilkes-Barre, PA

Posts: 1,117
iTrader: (0)

Garage List
2014 535xi M Sport  [0.00]
2014 X3 3.5 M Sport  [0.00]
2011 M3 E90  [4.88]
2008 X5  [0.00]
1990 BMW M3  [5.00]
^ WOW now that's Nuts!

UPDATE: Mom's 2010 528xi is fine with her NEW Battery but SA told me it's just a matter of time (estimates a year) before we will have problems again due to her driving habits. As a precaution, I am putting it on a tender every two weeks.
__________________

ESS VT-1 550 | M24 Oil Cooler | Fall Line Half Cage | RaceTech 4009W | 6 pt Harness | Lifeline Zero 360 Fire Suppression | Rear Seat Delete | Motion Control DA Dampers w/remote reservoirs | 900/650 Hyperco Springs | RD Sport Sway Bars | Brembo 380 BBK | GC Camber Plates | Hoosier R6 | Eisenmann Sport | Stack Gauges | Painted Challenge Front Lip | Painted ZCP Rear Spoiler | Xpel Ultimate Film | LuxAngelEyes
CBS is offline   United_States
0
Reply With Quote
Post Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump


All times are GMT -5. The time now is 02:17 PM.




m3post
Powered by vBulletin® Version 3.7.0
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
1Addicts.com, BIMMERPOST.com, E90Post.com, F30Post.com, M3Post.com, ZPost.com, 5Post.com, 6Post.com, 7Post.com, XBimmers.com logo and trademark are properties of BIMMERPOST