FORUMS
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| 01-05-2012, 10:30 AM | #1 |
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Der Stalag EUA
Drives: 2013 Carbon Black 550I Xdrive Join Date: Mar 2011
Location: McLean VA
Posts: 157
iTrader: (0)
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Best BMW service at BMW Alexandria
Guys:
I can't get enough of the service department here at BMW of Alexandria. I have heard both good and bad stories from this service department, but I must say that my experience since I moved here has been nothing but great. Danika is my service rep there and every trip has gotten better and better. She even makes a note to have a loaner in black waiting (not that it really matters to me, but its the little things that make it count). It's not just that the car got fixed under the warranty, but the way in which they help me make decisions in fixing the car. IE: 1) When my brakes were making an awful noise they replaced the pads and rotors even though the wear on them didn't constitute a full swap. 2) When my rear tires needed to be changed out they suggested a website in which I could literally save 50% on a brand new set of PS2's rather than buying them from the service shop. 3) When they saw that my DCT shift knob was getting eaten away by my class ring, they immediately remembered another E92 M that was totaled on another lot and gave me the number to call to ask for the shift knob. They have there occasional moments of lapse, but overall I have nothing but praise for this service team. Just thought I would give them another thumbs up.  |
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| 01-05-2012, 10:57 AM | #3 |
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Private
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You're right - it's the little things, isn't it? I have had excellent service advisors at Kuni BMW in Beaverton, OR as well.
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 2011 E92 M3, Jerez Black, Black Interior Escort 9500ci |
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| 01-05-2012, 11:15 AM | #5 |
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OIF Veteran
Drives: ///M Join Date: Oct 2009
Location: East Coast
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Hmm, i'm in the NOVA area too, and I still use BMW of FFX
I've been going to BMW dealerships in the area for years. First was Arlington (now Alexandria), and now Fairfax has my loyalty. I've found that when dealerships are new, then loaners are given out all the time. But as time goes on, they become more strict on loaners saying that if it takes more than 2 hrs to repair, or if its something really minor and not a safety issue, then no loaner. So BMW of Alexandria is still relatively new, but I'm curious what the future will bring... That and we'll see how well they treat you when your warranty is up...lol
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Retired: '06 BMW E46 ///M3
Current: '08 BMW E60 DINAN ///M5, Interlagos Blue, SMG DINAN Stage 2 Suspension, Exhaust, Stage III Software, Front strut braces, Intakes, 13% Underdrive pulley, 3.91 Differential, RPI Scoops.  |
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| 01-05-2012, 11:38 AM | #6 | |
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Der Stalag EUA
Drives: 2013 Carbon Black 550I Xdrive Join Date: Mar 2011
Location: McLean VA
Posts: 157
iTrader: (0)
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Quote:
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| 01-05-2012, 12:32 PM | #7 | |
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OIF Veteran
Drives: ///M Join Date: Oct 2009
Location: East Coast
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Quote:
VMI here 
__________________
Retired: '06 BMW E46 ///M3
Current: '08 BMW E60 DINAN ///M5, Interlagos Blue, SMG DINAN Stage 2 Suspension, Exhaust, Stage III Software, Front strut braces, Intakes, 13% Underdrive pulley, 3.91 Differential, RPI Scoops. |
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| 01-05-2012, 04:18 PM | #8 |
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King shit of turd mountain.
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"2) When my rear tires needed to be changed out they suggested a website in which I could literally save 50% on a brand new set of PS2's rather than buying them from the service shop."
Can you share this website???!,,!!!!?... I just put ps2's on my car and BMW of Alexandria straight up told me they would not put on tires purchased elsewhere, specifically tire rack.com. |
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| 01-05-2012, 04:19 PM | #9 | |
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Brigadier General
 
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Quote:
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| 01-05-2012, 04:32 PM | #10 | |
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Der Stalag EUA
Drives: 2013 Carbon Black 550I Xdrive Join Date: Mar 2011
Location: McLean VA
Posts: 157
iTrader: (0)
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Quote:
I live and work in Tysons... Do you head out to the car meets at katies coffee or kohls on the weekends? |
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| 01-05-2012, 04:37 PM | #11 | |
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Der Stalag EUA
Drives: 2013 Carbon Black 550I Xdrive Join Date: Mar 2011
Location: McLean VA
Posts: 157
iTrader: (0)
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Quote:
The site is discountedwheelwarehouse.com For two 265 35z19 I paid a total of 600. It also may have been the timing around the black Friday to cyber monday season. Hope this helps. |
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| 01-05-2012, 04:53 PM | #12 |
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Captain
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hmm time to go back to alexandria. last visit was for an oil change for my x5m - 10 quarts!!!
__________________
Alpine White E70 11 X5M - K&N Filter , STI Mag , LI , Self coded , Ultimate DP
Jerez Black E92 10 m3 - STI Mag| LI | RE SSK | AFE Filter | Fabspeed XFC / Xpipe | AA ECU 1.5v | BMW PSW | | Envy Charger | Megan Exhaust | Mich SuperSport | Self coded a bunch of stuff  Jetblack E92 08 m3 - V1 | RE SSK | RR Scoops | AFE Filter | AA ECU <Retired> |
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| 01-05-2012, 04:58 PM | #13 |
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SK1(SW)
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^ Officers...
Military etiquette Officer: Soldier, do you have change for a dollar? Enlisted: Sure, buddy. Officer: That's no way to address an officer! Now let's try it again. Do you have change for a dollar? Enlisted: No, SIR! |
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| 01-05-2012, 05:08 PM | #14 | |||
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OIF Veteran
Drives: ///M Join Date: Oct 2009
Location: East Coast
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Quote:
Maybe we'll meet up during one of the local meets/drives in the area in the spring time. Quote:
__________________
Retired: '06 BMW E46 ///M3
Current: '08 BMW E60 DINAN ///M5, Interlagos Blue, SMG DINAN Stage 2 Suspension, Exhaust, Stage III Software, Front strut braces, Intakes, 13% Underdrive pulley, 3.91 Differential, RPI Scoops. |
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| 01-06-2012, 03:18 PM | #15 |
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Lieutenant
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danika use to work for bmw fairfax and she was my rep. she was nothing special. she did her job and thats it.
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Elite E92
2008 ///M3 alpine white: KW3 with EDC, Chanllenge CF front lip, matte black grills, matte black gills, Eisenmann race w/ connecting pipes. |
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