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Steve Thomas BMW
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      12-14-2011, 04:04 PM   #1
atomhawk
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How is Shelly BMW for service?

Anyone know if Shelly BMW is any good for service? they are the closest to me and was wondering if they will take good care of my M3 (first 1200 service coming up soon).
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      12-14-2011, 05:33 PM   #2
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i went in for an oil top off...

they didn't top it off and removed a couple screws from my engine bay to use in another car and never told me about it.

Worse personal experience
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      12-14-2011, 08:45 PM   #3
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I know their parts prices are terrible. 2x MSRP!
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      12-14-2011, 10:05 PM   #4
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i wouldnt go there...they are terrible and so unorganized.
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      12-15-2011, 03:17 AM   #5
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I know their parts prices are terrible. 2x MSRP!
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      12-15-2011, 03:18 AM   #6
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i wouldnt go there...they are terrible and so unorganized.
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      12-15-2011, 02:34 PM   #7
aus
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Quote:
Originally Posted by persian54 View Post
i went in for an oil top off...

they didn't top it off and removed a couple screws from my engine bay to use in another car and never told me about it.

Worse personal experience
WOW!!!

.
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Let me get this straight... You are swapping out parts designed by some of the top engineers in the world because some guys sponsored by a company told you it's "better??" But when you ask the same guy about tracking, "oh no, I have a kid now" or "I just detailed my car." or "i just got new tires."
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      12-15-2011, 02:48 PM   #8
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Quote:
Originally Posted by aus View Post
WOW!!!

.
yeah

luckily I was going to EAS that night to have stuff installed

we opened the hood and were like wtf

fortunately, they had a spare screw of the same size and were able to put it in for me.
i took it to my local dealer and they fixed it up

Never going to shelly for service....
Sales is cool
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      12-15-2011, 04:35 PM   #9
atomhawk
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Apprently everyone hates Shelly -- where do you go then?
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      12-15-2011, 04:45 PM   #10
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Quote:
Originally Posted by atomhawk View Post
Apprently everyone hates Shelly -- where do you go then?
Steve Thomas.
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      12-15-2011, 04:46 PM   #11
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OP I would be more then happy to personally set you up with a great SA that will take care of you. Let me know It may be a little far but we do have the outlets across the street and a huge movie theater so its a great place to kill time.
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      12-15-2011, 04:51 PM   #12
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They are sketchy. Won't go into detail but go somewhere else.
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      12-15-2011, 09:12 PM   #13
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I've had good luck with Long Beach so far.

.
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Let me get this straight... You are swapping out parts designed by some of the top engineers in the world because some guys sponsored by a company told you it's "better??" But when you ask the same guy about tracking, "oh no, I have a kid now" or "I just detailed my car." or "i just got new tires."
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      12-15-2011, 09:19 PM   #14
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I recommend Travis @ Steve Thomas BMW, best SA I've ever had. I also hear very good things about Warren, also from Steve Thomas.
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      12-15-2011, 09:47 PM   #15
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I bought my 05 ZCP & 05 X5 4.4i from Shelly. Done all my service there, never had problem. Even when the M3 had Ground Control coilover with axle-back exhaust, the service remain the same. Always got loaner car back than with prior appointment.

When I sold my 05 M3 and bought 08 E90 M3 from New Century BMW, I take my M3 to New Century for regular schedule service. In between, I do oil change of M3 and regular service on X5 at European Motor Works in Arcadia.

Did you buy your car from Shelly? If so, ask your salesperson to introduce you to a good SA. I haven't been there since 2008 so I can even know who work there anymore.

Good luck.
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      12-16-2011, 10:26 PM   #16
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Quote:
Originally Posted by atomhawk View Post
Apprently everyone hates Shelly -- where do you go then?
Shelly sucks. Worse ever. St my first choice but the drive is too much on my time. New century for now, take all my bimmers there. They've stepped up their game
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      12-19-2011, 07:34 PM   #17
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Quote:
Originally Posted by richpuer View Post
Shelly sucks. Worse ever. St my first choice but the drive is too much on my time. New century for now, take all my bimmers there. They've stepped up their game
Which SA do u use at new century. That's not too far.... I'd really have to make a day trip if I were to go to steve Thomas lol
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      12-27-2011, 11:00 PM   #18
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Quote:
Originally Posted by GOLFFRR View Post
OP I would be more then happy to personally set you up with a great SA that will take care of you. Let me know It may be a little far but we do have the outlets across the street and a huge movie theater so its a great place to kill time.
Hey so I'm coming down from the bay area on the 29th... What time are you guys open until and can finish the 1200 mile service for me?
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      12-27-2011, 11:12 PM   #19
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Shoot me a PM tomorrow morning with your phone number and ill call over to the store and have Travis call you and get you all set up ok service hours are 730 am to 5 or 6pm (not exactly sure) but the store itself is open till 8pm mon-fri and 7pm sat
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      12-28-2011, 01:36 AM   #20
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If you need good SA at Shelly.

PM me.

I will take care of you.
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