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      11-04-2011, 01:00 PM   #1
w00tw00t
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BMW Seattle - Awesome Service!

Hi Folks - here's a mini review of my recent service experience at BMW Seattle.

I recently took my M3 in to BMW Seattle for my DCT leak (my DCT had a very, very tiny and slow oil leak). My service advisor is Tony Alongi.

Not only did they fix the issue really well, I am very, very happy with the cusotmer service provided by Tony and BMW Seattle. They're a five out of five in my book and my favorite BMW dealer by far. I highly recommend them. Previously they did my second service - and for that too, their service was great. Both times I got a nice loaner and lots of smiles from their staff.

Thank you Tony - and BMW Seattle! Dealers like you are rare!
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      11-05-2011, 02:16 AM   #2
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i concur!
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      11-08-2011, 07:08 AM   #3
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+1.... Go BMW Seattle for service.

Their Sales Department can learn a lot from their service department......
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      11-10-2011, 11:40 AM   #4
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+1.... Go BMW Seattle for service.

Their Sales Department can learn a lot from their service department......
Agreed. Bought my car at Bellevue. I'm getting it serviced at Seattle...
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      11-10-2011, 11:22 PM   #5
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Yep....totally agree. I work on the east side and still drive my M to Seattle BMW. Great, honest service and no BS. They always offer a loaner too. Bellevue BMW Service dept sucks....I literally go out of my way to avoid them.
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      11-10-2011, 11:29 PM   #6
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I agree as well but they did bang up my x5 wheel pretty good last week when I was in for vanos issue.
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      11-10-2011, 11:41 PM   #7
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Quote:
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I agree as well but they did bang up my x5 wheel pretty good last week when I was in for vanos issue.
did they admit fault and agree to fix it?
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      11-12-2011, 07:46 AM   #8
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Love to go for service and talk cars with my service advisor Alex Long. He knows a ton more than I do and has been helpful in selecting modifications for the track. I've bought 5 cars from BMW Seattle and they always treat me with respect.
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      11-12-2011, 10:51 AM   #9
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Quote:
Originally Posted by w00tw00t View Post
did they admit fault and agree to fix it?
Yes of course. As soon as I came back to the dealer they told me and showed me what had happened and I go back monday to get it fixed.
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      11-12-2011, 06:30 PM   #10
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Quote:
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I've bought 5 cars from BMW Seattle and they always treat me with respect.
They should really :-)
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      11-18-2011, 03:37 AM   #11
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Quote:
Originally Posted by dawgdog View Post
Love to go for service and talk cars with my service advisor Alex Long. He knows a ton more than I do and has been helpful in selecting modifications for the track. I've bought 5 cars from BMW Seattle and they always treat me with respect.
I wonder why lol
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      11-26-2011, 10:11 PM   #12
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Agreed. Bought my car at Bellevue. I'm getting it serviced at Seattle...
LOL! Me, too. Bad experience w/Bellevue service. Seattle has been fantastic tho... Can't speak for the Seattle sales... Alvin Eklund at Bellevue was a pleasure to deal with.
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      11-26-2011, 10:14 PM   #13
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Quote:
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Yes of course. As soon as I came back to the dealer they told me and showed me what had happened and I go back monday to get it fixed.
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      11-27-2011, 10:59 AM   #14
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Oh forgot the follow up on this. They did the fix and I couldn't tell where the mark on the rim was. Turned out nice and I'm happy with it. I probably would have been more upset if it had been my M3.
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      11-28-2011, 02:48 AM   #15
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+1 on the BMW of Seattle service. I also have nothing but praise for their Internet sales guys who were pleasure to work with. Bellevue sucked in both service (my e46 was serviced there until I ran out of warranty) and sales areas.
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      12-03-2011, 02:24 AM   #16
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They curbed your wheel? Dang.. thats bad... thats really bad. I have a set of CORs on my M3 --- if they curbed one of those wheels I would pop a gasket. I waited 6 weeks and shelled out an arm and a leg for that set of wheels =-).

Does anyone else have any experiences with BMW of Bellevue curbing wheels? I have used them exclusively, but have neither been impressed or disapointed with them. I was in there on Monday, with bad brake light bulbs. They replaced them in 20 minutes and I was on my way...
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