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      07-15-2011, 12:57 PM   #1
don40vette
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ESS SC customer service

I have read good things about ESS but have sent them emails twice asking a few questions about my E92 and have not gotten any response back. It certainly gives me second thoughts of spending 15K with them. Are others having this same problem or is this just something they overlooked?
Thanks
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      07-15-2011, 01:07 PM   #2
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They're very busy...give it some time. Post sale support for me, directly through Roman, has been second to none. No complaints whatsoever.

Once you have the kit installed...you won't be having second thoughts!
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      07-15-2011, 01:08 PM   #3
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Quote:
Originally Posted by don40vette View Post
I have read good things about ESS but have sent them emails twice asking a few questions about my E92 and have not gotten any response back. It certainly gives me second thoughts of spending 15K with them. Are others having this same problem or is this just something they overlooked?
Thanks
Sorry if we missed your email. We sometimes have incoming mail go to our spam folder. Send direct to Roman@esstuning.com or feel free to call me direct anytime 602-751-0571.
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      07-15-2011, 01:12 PM   #4
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Quote:
Originally Posted by don40vette View Post
I have read good things about ESS but have sent them emails twice asking a few questions about my E92 and have not gotten any response back. It certainly gives me second thoughts of spending 15K with them. Are others having this same problem or is this just something they overlooked?
Thanks
You should call and not just rely on email. Some emails don't go through, some emails go to a spam folder and some just disappear. Calling is the best way to try to communicate.

I also see that Roman has already replied to your thread here, so you should be in contact very soon! Good luck with your S/C, you will not regret it!
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      07-15-2011, 01:22 PM   #5
don40vette
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My emails were about 3 months apart so there was plenty of time for a response. I see a response now so I will try again. Thanks
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      07-15-2011, 01:57 PM   #6
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15k = call..
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      07-15-2011, 02:09 PM   #7
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15k = call..
+100000000000000
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      07-15-2011, 02:14 PM   #8
E90///M3`
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Quote:
Originally Posted by don40vette View Post
My emails were about 3 months apart so there was plenty of time for a response. I see a response now so I will try again. Thanks
so you're going to try an e-mail again after we've (including Roman@ESS) told you to just go ahead and call?
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      07-15-2011, 02:15 PM   #9
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Quote:
Originally Posted by don40vette View Post
My emails were about 3 months apart so there was plenty of time for a response. I see a response now so I will try again. Thanks
Most likely your mail server is on our spam filters black list for some reason. If you do not get a response on email in 48H from us, please call us as we have not received the email.
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      07-15-2011, 02:29 PM   #10
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Quote:
Originally Posted by don40vette View Post
My emails were about 3 months apart so there was plenty of time for a response. I see a response now so I will try again. Thanks
Make a call to Roman ,he's always there to answer questions and help !
Good Luck !
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      07-15-2011, 02:34 PM   #11
don40vette
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Quote:
Originally Posted by E90///M3` View Post
so you're going to try an e-mail again after we've (including Roman@ESS) told you to just go ahead and call?
If you read what Roman wrote, he gave his direct email or call. Thanks for your help.
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