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I m a sales manager for Nissan. Whenever you pay cash, there is another manager as witness count cash with customers. Yes there had been times that finance forget to collect down payment and usually clients bring it back. There's an extra receipt given at end of transaction. I think someone tried to take advantage of finance person stupid mistake because finance person usually make good chunk of money to risk stealing 20k. He might have won law suit but karma is around the corner.
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