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I bought Quicken, and they charged my credit card twice for it.
I called customer support, and the guy on the other end could barely speak engrish.
It took me forever to get my point across to him, and at the end I finally got across to him that I needed to be refunded for my purchase because they charged me twice, and he ended up understanding... Enough to refund me twice for it. Free Quicken for me.
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