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Without placing blame or taking blame the owner of the company has went above and beyond to rectify the situation.
Everyone remember the situation with rennen and the cracked wheel??
This is why you pay more for some wheels that are made in the same place as other wheels because of how they are stood behind.
No matter what the issue is I would be finding any orders that may have whatever the issue is and resolving them instead of them contacting you with a similar situation.
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