Quote:
Originally Posted by Desert Rat
Many here have asked for BMWNA to step in. The problem with that is the dealerships have franchise agreements that are lengthy and protect the dealership more than BMWNA. The dealerships are a independent business and the manufacturer has no control over day to day operations. There are disagreements on a daily basis between customers and businesses, more so in automotive related that others but still few, if any, business around the world are able to please every customer every day. One can not reasonably expect corporate headquarters to step in every time there is a dispute.
This problem was worked out between the parties in a reasonable time frame, so what do you want BMWNA to do?
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Why do people keep saying that?? If you really believe that, then can you tell me why BMW NA does NOT allow US dealers to sell new BMW's to Canadians? Is that not intervening in their "day to day operations"?
The plain fact of the matter is, BMW NA intervenes when it's in their best interest to do so, and doesn't when it's not. It's that simple. Although, I do think that it would have been in their best interest to intervene in this case. Their PR people probably didn't though.